Nissan
reviews and complaints

Failure to disclose hail damage on New vehicle purchase and deceptive sales practice.
Purchase a 2011 Pathfinder from Fort Worth Nissan. The vehicle was filthy prior to my purchase. Did not recall any damage prior to "make ready" once the salesman returned with my recently purchased vehicle I noticed dents on the hood(over 20) obviously this car has hail damage that the dealer failed to disclose. The salesman denied any damage. He wrote me a note on a scrap piece of paper( bring vehicle for dent repair) assuming this was a I.O.U. Drove my "New hail damaged vehicle home" indeed there was over 5000.00 worth of hail damage.. Wow I feel taken. I'm a single mother of three children and obviously was taken advantage of.
Thank you Fort Worth Nissan.

I am the owner of a 2008 Nissan Versa which I have kept in top shape. Recently I brought my car in to have it's tune-up and have the air conditioner checked because it was not working. It was suggested that the problem was it needed to be re-charged. However, there were 3 leaks found in the system which would require much labor and the removal of the entire dash board. I was quoted a price that was not in my budget so I decided to get another opinion from a mechanic who was personally referred and highly recommended. Upon inspection by the new mechanic he was quite surprised by the extent of the damage to the air conditioner. He also stated that these kind of leaks were not to be found on the air conditioner at this stage unless it had been hit by a large object and where the leaks were located it would be impossible for a rock to have hit it. He thought that this was very unusual for the air-conditioner to be in such poor shape on a car that is only 3 years old. I would like to have Nissan corporation fix this air conditioner for a fraction of the quoted price because this is not a repair typical of the normal wear and tear of the car.

I purchased my vehicle new in 2006, along with an extended warranty. I have had throttle position code several times while under warranty and "repaired" several times. Just as my warranty is about to expire, I had an issue again with the same throttle body system. I asked the dealership to correct the issue once and for all since my warranty was nearly expired. Now, that I am 2k miles over warranty, the same sensor goes off indicating throttle body issue. I have asked the dealership to correct the mistake. Nissan is well known for throttle body issues. My vehicle has history with this problem. I've contacted Corporate and they've denied my case due to 2 reasons: 1) out of warranty 2) not enough history at dealership. My response was that I was fully aware that I was out of warranty when I called but it is the same issue that has never been corrected properly while I was repeatedly dealing with while under warranty. Secondly, they responded saying Nissan Corporation doesn't feel I have had enough work done on my vehicle at the dealership to warrant a "favor." I AM NOT ASKING FOR A FAVOR! I want this vehicle repaired correctly! I have been out of a vehicle for three weeks! It took Nissan Corporate 3 weeks to deny my claim?!?! This is completely unacceptable. Nissan does not back their products! The throttle body system has given me problems time and time again. My vehicle will stall at any place at any time. The most dangerous situation was losing power and stalling on a busy highway.

Do not go to Eric Hill Nissan. There is something wrong with the people at this place. When I've called no one will answer the phone after the initial receptionist, I've left two voicemails with no call back. The third time, I called back for part dept. AGAIN and they would not price a simple part without me giving them my VIN NUMBER! Who needs a Vin number to give out a price on a part?! I cannot understand how a company can run when no one will answer a phone in a department or return any calls!

I will never buy a car from these jokers again. Everyone from the salesman who glad handed me, to the finance guy who did some funny math, to the Sales manager who could careless about a happy customer. Long story short, they tried to con me out of an extra $1, 000 on my purchase. When i called them out on it i was able to get $250 back, but they told me $750 was a destination charge for the car getting deviled to their dealership. This fee had been negotiated with the final price of the car with the sales man, however, when trying to bring him into the conversation with the sales manager he was no where to be found!. The sales manager Richie told me tough luck and said if didn't want the car and that I could return it for a refund!. I was going to do so until he told me it would be prorated based on the threes days I had owned the car:. Instead of getting further hosed by these guys, i left and have not been back since!. They can keep their free oil changes/. That would just give them an opportunity to break things on my car and try to up sell me on new services and repairs.. Stay away from these guys they are bad business -

Here is the copy of my email to Chad Morse the Service Manager at Nissan South. He still has not done anything about my complaint but an oh well. My BBB case is still open with them.

I am contacting you with an issue that I have had with your company. My name is Latoya. I recently received car service from your dealership that I was not happy with. My car broke down in Madison, Ga on the way to the Atlanta Airport to start my honeymoon. I contacted your dealership Nissan South on May 2, 2011 to let someone know that My car was being towed in by Usaa due to leakage from the transmission. I explained that I will be on a cruise and would not have service. I left my cousin Shana Askew cellphone number to contact with any question because the car was left in her care. My mother (Gloria) than took over for my cousin because my mother has all the paperwork to my car. She explain that my car had extended warranty to cover the transmission. She was repeatly told that it was not covered although she had the information for Nissan South to call to check. Nissan did not take the time to called my warranty company before working on the car. She was told that it was a different part of the transmission that is not covered by warranty. She was then told the part had to be ordered and would come in on Monday May 9th and the car would be fixed by May 11th. This gave me time to come back from my cruise and get any information I could from the warranty company to give to Nissan South. Nissan South failed to call anyone or leave a message to letting us know that the car was actually fixed on Friday May 6, 2011. I had to purchase a plane ticket on May 7 for my husband and I from Ga to Va, so that we could get back home IAO 274.00. I also had to rent a car for 1 week IAO 196.00. I then had to purchase plane tickets to come back to Ga on May 14, 2001 If someone would have contacted me to let me know the car was fixed on Friday, I would have stayed to Monday and drove my car back to Va. I am so upset with Nissan especially since I trusted that they would have my best interest at heart. I have had to spend unnecessary money to get back home and back to Ga. I am requested all of the money I had to spend because of this company. I would like for some one to contact me ASAP at

I was told by sales manager that my 2009 Nissan Altima Hybrid was overrated and was not saving me money even though I explained I put on over 40, 000 in less than 17 months. I was filling up once a week. NOW I am filling up twice a week on my 2011 nissan and my car is the cheeper model and I am paying more money on loan and on gas. I will never purchase a car again from Massapequa Nissan / Atlantic Auto Mall. Do not be taken advantage from them ! I feel used - Abused and taken advantage of and WILL NOT purchase or send any business there way ever again.

I bought a Used Vehicle (2006 Chysler PT Cruser ) from Peoria Nissan with a 5 year financing note and warrenty for all repairs. I made a appointment to bring in my car for service and I was advised by the servise advisor that the appointment was set for 9:30 am the following day and I should be without my car for a couple of hours. When I brought my vehicle in for service, I was advised the MRRP had expired (and I still have 2 years remaining on the financing) even though I am still paying for the service aggrement. I advised the service adviseor to find out the problem and costs to repair my car. 7 Hours later after wainting in their showroom, the service advisor advised me to Peoria Nissan could not find or fix the problem and to take my care over to the Chysler Dealership across the street.

Moore Chrysler Jeep service advisor advised me of the problem and had me on my way within 1 hour.

Peoria Nissan tells you, you need to buy their MMR Agreements to take care of repairs of the vehicle - The MRRP Agreements do not say or do what their supposted to do and Peoria Nissan FRAUDS people into buying a useless agreement to cover themselves. Their Worthless ... Don't Trust or Buy AnyThing From them...

Recently, my 2006 Nissan Pathfinder started to "stutter" or have problems in automatic shifting. I tend to research everything so, I researched the potential problem online to see what it could be to have a ballpark estimate of the unplanned cost to repair. I have only had this vehicle for a little over a year. I quickly learned across many, many forums that other Nissan Pathfinder, Frontier, and Xterra vehicles have also been affected by this stutter. As I researched further, I also quickly learned that Nissan installed a batch of faulty radiators in these vehicles. The model years potentially affected are [protected]. Generally, the faulty radiators are found to crack around 85k miles on these vehicles leading to coolant leaking into the transmission fluid. The transmission then quickly fails and the vehicle is extremely damaged and both the radiator and transmission must be replaced. Upon taking my car in to a local shop, it was confirmed that we had this problem. The coolant was visable in the transmission fluid. Nissan is fully aware of the faulty radiators being installed. They have records of the VIN numbers of these vehicles affected. Nissan extended the warranty on the radiator assembly to 96 months/80, 000 miles (whichever occurs first) and to date, has done nothing about the transmission damage. If you are under the mileage stated (and not over by even one mile) they will reimburse you (not pay for) the radiator repair. Since those of us that were affected already know that the radiators usually don't crack/leak until around/near 85k miles, this extended warranty does not help most. My husband and spent our 10th wedding anniversary being miserable over this issue with my car. We called Consumer Affairs at Nissan. The first live person we spoke to seemed nice and even stated that we shouldn't have to pay for the repairs of the known faulty radiator or the transmission however, since we are at 89k miles, the Regional Manager at Nissan said that we are on our own with this problem and they are not going to pay. This was AFTER we gave them the requested information like our current miles and our VIN number. They also insisted that we get an estimate for repair from a certified Nissan dealer. We asked about not having any notice on this and why no recall has been issued. The regional manager stated that this issue is not a safety recall, and there are no safety issues relating to the radiator assembly. The more we inquired, the more we were told "I cannot answer that." We have read numerous forum posts from others stating that their Nissan vehicle was affected and upon driving their vehicle (even on the interstate) that the vehicle just stopped while driving it. A mother spoke of driving hers on the interstate with her children in the vehicle, it had the same issue and just quit while driving it. She was almost rear-ended by a tractor trailer truck. How is that not reason for a safety recall?! I can only assume at this point that someone has to die before this will be seen as a major, major problem. If Nissan cares about their customers at all, they would recall the radiators and fix the transmissions without an 80k cap. It is not the customer's fault (like us) that the vehicle lasted beyond the 80k miles. Again, they know that the problem usually doesn't arise until around 85k miles. The faulty radiators were installed, they know it, they admitted it, but yet there's a cap on the miles. Some have filed class-action lawsuits and everyone needs to do their part and complain and file suits. We had an estimate on repair at $5, 500. Since this is no fault of ours, this is not right. We don't have the financial ability to pay for these repairs that Nissan is responsible for. Nissan, do something for the families affected before someone dies in one of these vehicles! My Pathfinder sits in my driveway while I am making payments on it. Since I have only had it a year, it's almost too much to digest. My husband takes me to work and back because of this. We really need two vehicles! Because of the severity of the problem, we cannot trade it either. We will eventually have to take out a loan to get it repaired. With a large family, that will cause a lasting burden!

i lost hours at my job me and my husband and i couldnt afford 2 carsso i turnde in my car and thats where i bought it so i took it back there i called the bank and told them thats what i did and they said ok a year later they called me and asked why i had made no payments to the bank i told them again the car was there they went to get the car and it was not there they said they never got it well last June it was in Vegas and got parking tic. and was sent to me a car that i turned in 3 years ago and they are grnising my pay ck. 400. a month now someone from there is driving that car that i am paying for and i am PISSED they said they dont have it BUT CARFAX said it was serviced there 3 times so who is full of ###!

In 2008 my Nissan Ultima developed a consistent intermittent problem. The problem was a jerking motion when the vehicle was put in gear (Drive & reverse). I brought the vehicle to get checked out on three occasions and they could not determine the problem. On 2/23/2009 I took the vehicle to Massapequa Nissan (500 Sunrise Highway), and it was finally determined that the transmission needed to be replaced. After the repair the problem was still there but would occur intermittently and not was often. I had the vehicle checked out on two other occasions after the transmission was replaced and was told that the transmission was fine. Recently on 5/14/2011, I took the vehicle to get checked and told the dealer to run a full diagnostics to find the cause of this problem. At this point it was determined that the engine mount (passenger side) was the problem because it was cracked. This caused the jerking motion. The dealership also indicated that my warranty had expired at this point and this repair would cost me $479.00, the $115 for the diagnostics, plus the additional labor to replace the bad mount.
I asked the mechanic why this part wasn’t replaced back in the 2009 when it was covered under the warranty; he indicated that it was probably missed.
I am requesting that this repair be covered under the warranty because it was missed back in 2009 when the car was checked out. In addition I want a full refund for the diagnostic fee of $115. I can provide a copy of all invoices for this problem. Please contact me ASAP to resolve this matter.
Sincerely,
Mike Laventure
[protected]

Me and my husband we went to west end nissan this weekend, we wanted to buy a 2011 rouge. and we went to sherwood park nissan before that and they gave us a price already. we just wanted to compare the price with different dealers.
when we entered the store. nobody ever served us, we asked if there was anyone could help us, one of their sales came and asked what did we want. we told them we wanted a 2011 rouge. and said we went to sherwood park nissan already and they gave us a price. and he asked how much was that, and we told him.
then he just soooo in a rush wrote done a price on a paper, the same quote paperwork we did from sherwood park and he pushed us to sign it so he could ran to his manager to apply for that so called lower price. we didnt have any chance to read the paper. then my husband just signed it cuz we signed the same 1 from sherwood park. then after we tried the car, we didnt decided to buy it and we didnt have a void cheque with us, so they asked for $500 deposit. and we paid it as we paid sherwood park $500 too and they promised to give it back if we wouldn't end up buy the car from them. then, sherwood park nissan called us said they could give us a better deal. now west end nissan just pissed off. their manager was soo mean and soo rude and threatened us if we were going to sherwood park, we won't get our deposit back.
but we had to go to sherwood park anyways cuz we paid the deposit there too. so we went back to sherwood park, and their attitude were just great. they gave our deposit back and let us think about it and promised us they will keep that deal for us as long as the car's not sold.

then we went back west end nissan wanted to get our $500 back. the most horrible thing happened. their manager told us they won't give it back and he said that quote paperwork was actully a contract. we bought the car and never trying to get the deposit back. and he said, u were bullying me with sherwood park, im just bullying you back..im a bad guy, this is what i do. that was what he said.

in fact, sherwood park nissan provided us a deal is way better than that, except the $500, we still save like $3400. it's just we feel like west end nissan should never treated customers like that, and, they should learn how to respect people. we just feel like it was a set up. that's all.

please be very careful if you wanna have any business with them. it was a nightmare.

Back in July 2009 I bought a used 2003 Chrysler Sebring from this auto dealership. Six months later the engine blew. I went there to see if there was anything they could do for me, I was told I was 100 miles over the warranty and that theres nothing they could do for me. My family went there to complain, they still didnt help me. Think Twice before you buy a vehicle from this dealership, Read all the fine print and know your warranty no matter what! They left a bad taste in my mouth as far as auto dealerships and I would most definetly think twice, three or even 100 times before giving these snakes the time of the day!

my new nissan was in an accident on jan 5th this year
my insurance company in 3 weeks replaced the car totally nissan owes me over 800 dollars
they have lied to me 3 times and said the money was in the mail
when it was not
i called the opp fraud squad and they told me
a lie is not fraud but just poor business practice
and that they could not help me
now i am told that i may get this money in may
5 months after the accident
how do we send a collection agency after an organization this large
and if it was reverse they would want late payment charges and interest and God knows what else
i now know any thing beyond an oil change i will need a lawyer
i went to my dealer today and they told me we sell their cars
but we are not them
what good is a call center if i can not get a person to take responsibilty
i hope this helps other people who want their just moeny back when dealing with nissan
brian in cavan

Took truck in for service for noises and electrical problems. Presented documentation printed out by me from web noting other Pathfinders with the same problems. Service said it was something else. Two months later, same problems resurfaced. Now needed new transmission and radiator as in documentation stated before. After three weeks, they returned the truck dirty and noted on paperwork that the noises couldn't be duplicated AFTER the tech took a road test with driver and said that he heard the noise. Next DAY, two NEW noises were heard which included one of the same noises. Took truck back and now I'm told that it is the calibers that are lose, missing or rubbing on rim. I have to pay a $99 diagnostic fee and parts and labor to fix it. Clearly Len Stoler is nickeling and diming and in need of work. A week prior to taking my car in the second time, I was called at work by Len Stoler's offering to lower the cost on my brakes ($800 original price for front and back brakes-which I declined and had installed by a professional for less than half).

Each time I took my truck in for service, I'm told it's something that I didn't have problems with before and given a speech on a bunch of fees. I won't take my vehicle back to Len Stoler's for service. They are crooks and have lost a faithful customer.

I called in before going to this car dealer to let them know I wanted to turn in my lease early. The real purpose was to try and see if they would take my lease and I wouldn't have to make any more payments. I had recently lost my job and was looking to save money by getting rid off this car. Considering that they would get a car way under mileage, about 18, 000 miles under, I thought they might consider that and just buy the car out. Well, that was not the experience I had when I got there. I asked for the person who I talked to on the phone, Ms. Lee, and she immediately asked me to follow her. No greetings, no manners, no professionalism. She didn't even make any eye contact. She asked me if I had the two set of keys, my registration, and the miles on the car. She was entering the information in her computer. As I sat there without saying a word, waiting for her to look up my information, she asked me to sign on an electronic pad. She did not explain to me what it was for, nor what she was doing. I thought I needed to sign something to allow her to look up my information on database. The pad looked like one of those you use at the grocery store, there was no information as to what you are signing. Big mistake! Once, I did, she printed out two sheets of paper with all the information and my signature, as I had signed on the little pad, and said, "ok, you are done". I was shocked, it took about a minute. So I asked her what do you mean I am done? That's it? So then, my husband who was standing next to me asked her if Nissan was going to take over my lease. She said, what are you talking about? We grounded your vehicle, it's ours now but you are still responsible for the payments. Needless to say we were shocked, and furious. There was major miscommunication. As a professional, she should have asked if I understood the procedure, or go over the whole process. As an individual, she should have at least ask, do you understand what you are about to sign? or you are going to sing this document that says, you are giving us your vehicle but you are still responsible for the 4.000 plus dollars. I could not believe these people just did this to me. We asked to see a manager after she informed us that this cannot be undone! The manager came out, and asked us to wait and see what he could do but he said that he had never undone a grounded car before. Are you kidding me? Is this really happening? We waited and waited. He said he was trying to get in touch with somebody but because today was Saturday, he couldn't do anything. Now, we are waiting until Monday to see if this can be undone. I do not recommend this dealership to anyone. I walked in there and they literally stripped me off my property without me even knowing it. This has CONSUMER FRAUD written all over it. Do not go there for business, it is scary! Please stay away.
April 17, 2011