Midas International Corporation / lewis center, oh technicians
This was my first time I have ever been at a Midas. I first discovered my car wasn't pumping heat and looked into it and noticed that my reservoir was almost empty. I filled it multiple times and it kept happening. I noticed some coolant around the engine bay and there was was a very little amount of smoke coming as well which was concerning to me. I was concerned about a leak. So I decided to bring it in first thing in the morning. I was the FIRST person at this shop and explained my situation. The first guy that took all my information and listened to my concern was fantastic. I felt at complete ease letting him handle my car. He was so nice even when he called to let me know what was going on. Around 5:15 pm I picked up my car. I drove it home and my car was not blowing out hot air.. it was blowing out cold air. I checked under my hood and my reservoir was COMPLETELY EMPTY! I called and ask why it was empty. They said that if I come back they could top it off for me for free. So I came back and the two gentle men that came out were so rude. My boyfriend had asked if they had forgotten to put coolant in my car and the older gentle man raised his voice and said "WELL DID YOU OVER HEAT THE CAR?!" Both my boyfriend and I looked at each other confused. We explained that we literally drove less than two miles. The older gentle man turned around stepped towards my boyfriend and raised his voice and said "NO I MEAN DID YOU OVER HEAT THE CAR BEFORE WE DID THE WORK?!" Again shocked I said no I literally woke up and drove her this morning right when you opened. The older gentle man started filling my coolant without a funnel, spilling antifreeze all over under my hood. My boyfriend said "could you use a funnel?" The older gentle man then told the younger gentle man "here you do this, I don't get paid enough for this [censored]!" And walked away. My boyfriend followed him and asked for his manager. The older gentle man replied "too bad he's not here. He'll be here tomorrow." My boyfriend walked into the main lobby and was talking to Sinara, who was amazing! So nice and so understanding. While my boyfriend was talking to Sinara, I was standing outside with the younger gentle man while he was refilling my coolant. I was asking multiple questions as to why that would happen and he was so nice and explained everything to me. He was spilling antifreeze all over my car. I asked what does it mean if it keeps happening? And he said "it could be air bubbles or a leak but we didn't detect one." WHAT DO YOU MEAN IT COULD BE A LEAK?! I came here hoping to get all this fixed. Not that there could possibly be a leak. So my boyfriend came out and asked "so what's the story out here?" And the younger gentle man ignored him and started walking away. My boyfriend said "how are we supposed to know if something is wrong?" The younger gentleman said "nothing is wrong!" I said "wait hold on, how come you can tell me what is going on but not him? You told me it's either air bubbles or a leak. I brought my car in for a leak and you're telling that it could possibly be a leak?!" As my boyfriend was shutting the hood to my car, the gentle man started raising his voice at me. My boyfriend has then said don't raise your voice at my girlfriend and the gentle man then said " IS THAT A THREAT? COME AT ME! JUST DON'T COME BACK HERE AGAIN." At this point I was furious. I paid $742 for a new water pump and a coolant flush and it can't even be done correctly. After talking to Sinara again, I was told that I would be contacted by the district manager tomorrow 11/17/18 to discuss the work done on my car as well as the lack of hospitality projected by the technicians.
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