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I bought a car at a buy here pay here dealer not knowing that my account would be turned over to Mid Atlantic Finance. I have had nothing but problems with these people. I have only been thirty days late once in the three years of making payments. They turn your vehicle off, they are unwilling to truthfully ansewering questions, and all around an untrustworthy business. On September 23, 2011 I called to get my payoff amount and was given $2259.89 as the payoff amount. I purchased a new vehicle and the dealer agreed to payoff my loan. I called Mid Atlantic Finance two times to see if they received the check and they told me no, and to call back at 3 P.M. because that's when the get their mail. I received a call today at 8:20 A.M. and the rep told me that they have not recieved the check and that I would have to pay additional fees or they could not cash my check. I called back to speak with the same rep at 11:30 A.M. to get the "NEW" payoff amount and explanation of additional fees and was put on hold. She came back to the line to tell me that the manager said that they got the check (mind you they told me the other day that the mail doesnt come until 3) and that they cant cash it until I pay $205.00 today. She went on to tell me that I have to pay today or they will not cash the check from the dealer. I asked why I'm being charged an additional $205.00 and the payoff amount was quoted for $2303.89 to the dealer and they had until 10-06-2011 to send in payment. I have filed a complaint with BBB because I have been getting messed around by these people for long enough.
I agree. I have never been 30 days late.. not once. I have two payment left on my car.. and alone with the already numerous calls they make to me every day.. they have begun threatening me. Saying they are are going to reposses my car and i have till noon today to call becasue "with a deplorable acct like mine i am running out of time and options".. I'm like.. really.. c/mon..
I even filed a compaint with a manger one time becase an employee was being horriable and i asked her to please speak to me with the same respect i spoke to her.. .and she literally laughed at me and told me with an acct like the one i have why would i excpect any respect from anyone. Now remember i have never even been 30 days late. I asked to speak with her supervisor at which she started laughing again and told me that her supervisor would tell me the same thing. When i finally got a supervisor she explanined that the problem with my acct was that i had never actually spoken to them. I'm like.. you always got my payment why would i need to speak to you. The manager acutally laughed at me, and said...Ma'am, we get paid for each commitment we make so you mean nothing to us unless we get a commitment out of you.
I hung up ...and i hope this company dies a horrable death... i also know that if i ever purchase another car and they get my loan, i will return the vehicle and take what comes with it.
I completely understand the customer above these people are VERY BAD in customer service they hang up on you and are not willing to work with you. I'm talking about Veronica, Dolores and Cassandra from the Houston office by the beltway in Greenspoint I don't know why they still have a job if they are totally unprofessional. I just can't wait to stop dealing with these ignorant and low life people.