Menu
CB Computer Hardware Microsoft fraudulant charges on my charge and bank accounts
Microsoft

Microsoft review: fraudulant charges on my charge and bank accounts 250

D
Author of the review
12:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been getting billed for charges from this merchant since September 2008, first on my credit cards then my personal bank account. I never authorized these charges nor did I order anything from this company. I am actively attampting to stop all future charges from this merchant through my credit card companies and my bank. These are unauthorized charges and they continue to show up on my statements every month. In fact twice in one month on one charge card. I have now been charged over the limit from my credit card company and over draft fee from my bank because of these charges. This company needs to be stopped.

250 comments
C
C
Chuy Garcia
Antioch, US
Dec 18, 2010 7:48 pm EST

I bought a card for $59.99, and I started playing and you guys charged me money for things. I dont like it that this is going on with other people including myself! These are some of many you chargd me: $29.99, $19.99, $4.99, and another $4.99. I am not happy for what Microsoft and Xbox are doing. I dont know if its a glitch or something but I want you to fix this problem for all the people.I would like to credit me for all the charges I haven't purchased! If you dont credit me and take off all the charges then i'll file a law suit againt you. PLEASE TRY TO FIX THE PROBLEM WITH NOT JUST ME BUT FOR EVERY ONE ELSE!

S
S
sucksingh
, US
Dec 15, 2010 10:05 am EST

we people need to sue the [censor]

A
A
583586
30223, Georgia, US
Nov 02, 2010 6:27 pm EDT

now now lovefist, maybe youre being a bit too harsh...

what the hell am i saying?

i hope your xbox never gets fixed damn gamer...hell i have a 360 and im too busy with real life to devote any to fantasy land

and to you [censor]ers playing guitar hero and rock band

put down the plastic and go get a real [censor]in instrument

A
A
583586
30223, Georgia, US
Nov 02, 2010 6:13 pm EDT

a dude named ariel...hahahaha

Z
Z
zacer
, US
Oct 27, 2010 11:19 pm EDT

Im not so sure all of you are actually being billed my Microsoft as in my statement the information is different for instance *BILLING BILL.MS ect. does not show up anywhere in my billing description. I beleive that many of you are suffering from your CC# being stolen and used without your consent. I do know that a few months back I read about (dont rememeber where) people specifically stealing numbers for supposed use on what appeared to be xbox accounts. All I know is that the legitimate fees from Xbox Live charged to my account do not say anything like what Im reading about here.

J
J
jeff1001
Sydney, AU
Oct 25, 2010 5:29 am EDT

i have the same problem this is [censor] $130 dollars down on $10.99 payments its not right

J
J
J3ss1c4
Palm Bay, US
Oct 06, 2010 6:22 am EDT

i have 3 charges in a row from this company MICROSOFT *BILLING BILL.MS.NET WA for 29.99? WTF.. I've never ordered anything from Microsoft.. I dont need anything from them and never have. i called the bank disputed the charges and going through every statment... I dont order things on line nothing comes out on auto, and i have to make a payment.. I really hope something bad happens to all those people.. like they they all get Herpies.. I'm just glad i dont have to live their sorry lives.

C
C
CM1986
Winnipeg, CA
Oct 01, 2010 7:39 pm EDT

Your bank account or a credit card ? Contact your bank and see if they could reverse the charge and get the money back.

P
P
pobarjenkins
Minneapolis, US
Sep 30, 2010 11:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I personally did my research as soon as Xbox 360 came out and decided not to buy one. Always research a major purchase like that.

C
C
CM1986
Winnipeg, CA
Aug 05, 2016 2:41 am EDT

Hey,

Contact Xbox's tech support through here: http://support.xbox.com/support/en/us/nxe/contactus.aspx

phone number here [protected]

I don't know why you keep buying the console again and again when you can get the console shipped out with a pre-paid label and it fixed in a quick manner.

R
R
robbed602
Phoenix, US
Sep 19, 2010 2:58 pm EDT

MICROSOFT *BILLING

BILL.MS.NET

how and who do we call to get them to stop charging our credit cards? I need phone numbers. I know that if you file a police report with your local police department then they can issue a supina to have Microsoft release information on the person that actually charged the charges without your consent and they will be able to give you and the police the email address and then they will send police to the address where the charge originated from.. this information is for those people that are being charged and their kids DID NOT charge your account..

T
T
torres1911
Manchester, US
Aug 27, 2010 9:16 pm EDT

classaction sute

F
F
farnworthy89
Oakdale, US
Aug 24, 2010 3:07 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I noticed last night that I had a microsoft charge of $8.68 reoccurring a few times and after a trip to the bank and going through xbox live, I found the answer. When you pay for xbox live with a credit card they automatically sign you up for auto-renewal, so it takes the money out each time it renews. I had to log into my xbox account and switch the auto-renewal off. It kinda sucks that they are tricking people with this. If you don't have an xbox, I would say maybe one of your family members signed up at one time. If not, someone might have your information. Just thought I'd share what I learned with everyone who was in the same boat as me. Good luck!

K
K
KB007
Jersey City, US
Aug 21, 2010 3:48 pm EDT

I had these 2 charges show up on my credit card from nowhere.
Not sure what's happening here.
MICROSOFT *XBOX LIVEBILL.MS.NETWA $54.11
MICROSOFT *XBOX LIVEBILL.MS.NETWA $54.11
Does anyone out here know who the culprit is?
is it some website where they trap information and use it?
Please be careful folks.

S
S
SimplyJen777
co springs, US
Aug 06, 2010 7:40 pm EDT

This company charged my account and I do not have a xbox. Also NO ONE in my family has my debit card number. I have only paid bills on this card online so either my utlilities or cable has been compromised. I tried to call XBOX and got a answering machine that sounded like a home phone asking for my name and phone number. Since my card number has been stolen to make these charges I refused to give them anymore information and have chosen to have my CC company cancel the charges, cancel my card as stolen and issue me a new card.
Funny how they charged just as much as I had in My checking account.
I am now going to be late in making my insurance payment while they clear this up.
This company needs to be shut down and frankly I do not believe they are actually part of Microsoft but a third party using the microsoft software Etc.
Get these people OFF the WEB!

S
S
Sorc101
, US
Aug 05, 2010 4:08 pm EDT

I have a prepaid debit card.
I spent 2 hours trying to figure out where this MICROSOFT *BILLIN
BILL.MS.NET WA charge was coming from in the amount of $8.68. Which is nothing really; But if you let one unauthorized charge through then what's to say more won't follow? So I wanted to get on top of this right away. My first attempt was to dial the number directly related to the charge: [protected] and talk to a representative. I was transferred to the xbox department [protected] and the total time of the first phone call took 52 minutes. Xbox department did a search and told me the charge was NOT coming from xbox live and to redial the phone number that was on the charge. I took down a case number and hung up.
I redialed the first phone number [protected]) and spent another 35 minutes with them on the phone explaining how its not coming from xbox live and how i want to know where it is coming from. They tried to transfer me to xbox live numerous times but i interrupted them each time declaring that it is not coming from xbox live as that department had already done an extensive search. I had to give my card # to numerous agents before finally deciphering that no such charge should exist. I then asked for a case number for all of this to be documented and the representative tells me he cant give me a case # because there is no charge coming from them to put the case # under. So I then move on to say; "You have no record of a charge being sent to this credit card yet somehow there is a charge made on my statement?" Before hanging up. I then called my debit card company (3rd time now) and told them all the events leading up to this phone call.

In short it took alot of hold time (thank god for speakerphone) and alot of "transfer to another person to try to assist you" before finally coming to the conclusion that this charge should not exist. So i filed to dispute the charge which will take another 7-10 days for forms to arrive in the mail; then another 30-60 days to finalize.
So i am goin to go make a new debit card and transfer my funds to that card and leave this account open with $0. In 2 months I should have $9 on it; I'll buy myself some food with it and enjoy the meal.

Hope this helps future people that come to this page as i have.

B
B
blarg
McLean, US
Jul 28, 2010 7:49 pm EDT

This is total BS i have a Xbox 360 but i never have used my debit card on my Xbox and i just checked my account and i found out that i have to pay for the same [censor] you guys are paying for. and this is isn't the first time either at first i thought it was just a mistake and i must have done it by accident but today i got a message that i bought something TODAY which i know for sure i haven't and know i'm sure i haven't even bought anything the last time i was charged for this. this is ridiculous and i knew from the beginning that Microsoft was just ripping people off from the start with this live [censor] but now this is just messed up.

W
W
WhoCaresAboutYou?
Patchouge, US
Jul 12, 2010 12:25 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

You bought an aftermarket piece that Microsoft expressly states to not use. It voids your warranty and can actually break your system - it causes a terrible power drain that can fry it. Good thing you didn't mention it to them or you would have been [censor] out of luck anyways.

W
W
WhoCaresAboutYou?
Patchouge, US
Jul 12, 2010 12:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

When they do a "repair" they generally send you a refurbished system. Refurb does not always mean it's fixed.

Secondly - why switch to another system that is also plagued with problems? Apple's items have some major issues (just look at the new iPhone) and the PS3 has just as many problems as a 360.

M
M
Marissa24
Las Vegas, US
Jul 12, 2010 1:13 am EDT

Bit Defender's rescue CD will remove it. Google it, download the .ISO file, burn a CD with ImgBurn, boot with the CD and clean.

D
D
Dora Kelsey
New Braunfels, US
Jul 01, 2010 4:19 pm EDT

I just got of a two hour phone call for xbox live unautherised charges to my credit card For March gold membership that they took out in June.( 3 months after ) I had actually placed a stop so they wouldnt take the money out using the cc I had on file but they did anyway. They said that in March 2 hours after they charged the card I had unautherised it so they took it out in June. I said how is that posible when I signed into live it said they were trying to autherise my card and I needed to update the settings so they could do so. She tells me well so sorry for the trouble but theres nothing we can do Yes it was unautherised but it wasent in March and so They have my money and thats that. I have been a member of live for years and this really did show me what kind of compony that are. I will never buy another thing from xbox live again. And the sad thing is, its a great service.

H
H
Holland Hye
Louisville, US
Jun 13, 2010 7:02 pm EDT

My account has been charged for 31.79 on 5/13 when nothing was ordered. The month before my son used my card with permission to buy Xbox points and then took my card out of his Xbox so it wouldn't be charged for anything else on accident - today after seeing this he went in on-line and there was my card number still there even tho' it is off the xbox system when you go online with the system itself. The point is - he did not buy anything since 2 months ago. I am so tired of Xbox and their billing fraud that its making me sick. I do not want to have to get a new card issued because of this and that is what my bank will have to do. I hate these people...

N
N
newworld
, US
Jun 02, 2010 5:13 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been hit with 2 different charges on 2 different cards each $49.95 from MS, no xbox and I live alone.I also received a charge of $24.90 from Hosting sales [protected] WA, all within a month.I have canceled cards and disputed charges.I"m trying to find a correlation between the charges only 2 places had info on my cards.Paypal and Bodog.Please post if these are relevant to your charges.Thanks

U
U
urpchemdre
Las Vegas, US
May 29, 2010 6:42 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I totally agree about the people complaining what's going on with this crap > there's MICROSOFT XBOX LIVE BILLS.MS.NET, AND EPG BILLS.COM---NORTON SOFTWARE . this M Fs took total of $ 582.09 they don't have record of me but they keep doing it) I'm claiming a police report let see was going to happen account is cancel I hope they can stop them.

S
S
Stephen Drake
dasdasd, US
May 25, 2010 5:48 am EDT

People Don, t post In this Site...Tthis Site Is made just to sabotage the Image of other companies and Complaints Board gets Paid to do this, Most of the posts are being posted by their blooddy writers inorder to keep this site active ...

D
D
Denise Hills 123
, GB
May 15, 2010 3:50 pm EDT

I have just got my credit card statement and Bill.MS.NET and billed us for £134.82 GBP I will be contacting my credit card to have it cancelled and try and get the money refunded

J
J
jlburch
Cartersville, US
May 11, 2010 11:17 am EDT
Verified customer This comment was posted by a verified customer. Learn more

fraudulent charges while unconscious in hospital? called & talked with ginger and the account was locked ... got e-mail address for tag number as vr@imp.com ... reporting all this to bank and law enforcement for what little good it will do... ongoing research and destroy if possible...

G
G
gosuballer
Sacramento, US
May 05, 2010 1:41 am EDT

im so freaking pissed right now after being a victim of identity theft like 1 month ago. i have been charged another 80 buks for this peice of ### that i didnt even touch. i dont even have anothing in my house that belongs to microsoft. damn Bill Gates that old hagged ### wants to steel my money. ill rape you for taking my money. im only in high school too... making me have to call bank of america now waste my time OMG.

Y
Y
YI PING
Nicholls, AU
Apr 29, 2010 10:46 pm EDT

Thanks for the postings.

I have just found a $2 debit on my visa card requested 7 days ago.

I don't have an xbox and I did not have any recollection of memory of ordering anything relating to xbox ever in my life.

I called the bank, and the bank could not do anything to stop these fraudelant entries, but suggested me cancelling my card and get another one reissued.

Called up my partner, and he suggested to have a look at this stuff before cancelling my card.

Thanks guys for posting this up, so that I am now very alarmed of the situation. Hope these crooks can be caught soon. The police should investigate.

S
S
singlemomandbroke
High Falls, US
Apr 17, 2010 3:55 pm EDT

Does anyone know how to get a hold of them to dispute charges? My son says he didn't purchase over $500 worth of points since February. I might not believe him, except for the fact that many of the charges occurred when he was out of state @ his dad's and they do not have an x box - they have a wi. my bank account statement doesn't even have a valid website listed in the charges. My bank said I have to dispute the charges directly with MS before they will let me dispute them.. which is ridiculous, as any way you look at it, they were unauthorized charges... end of story. I gave no one permission to purchase points or any other item with my debit card. I have an electric bill due and the money for it was just eaten up in NSF charges! I am feeling so screwed & helpless.

J
J
jenmorfin
San Antonio, US
Mar 19, 2010 10:10 am EDT

I, as many of you, got 5 charges on the same day from XBOX LIVE BILL.MS.NET for 27.03 dollars. a total of $135.15 My bank froze it and will make the research to see what happened...outrageous!

P
P
Pi**edOff!!
Halifax, US
Mar 17, 2010 10:26 pm EDT

i just got 5, yes (5) charges on my debit card for $62.50 from MICROSOFT *XBOX BILL.MS.NET

I dont own xbox, i dont play xbox. when i called them at [protected] they told me that there is no xbox account associated with my card and they have no record of billing me! How can they bill me and have no record of it?

With overdraft fees they got me for $460.00 in one day!

If anyone has any information on these crooks please get in touch with me:

pbnbananaz@verizon.net

S
S
SnowBunny247
Emmett, US
Mar 15, 2010 3:20 pm EDT

Just discovered I had a charge on my debit card for $66.25. Don't have an xbox, don't want one, and certainly didn't order or visit Xbox Live. SCAM SCAM SCAM.

C
C
Christie5555555555
Eugene, US
Mar 09, 2010 11:44 pm EST

Had a charge on my debit card for $62.50. Don't have an xbox, don't want one. I am PISSED! I assume that my number was stolen. To all of you who say we should stop blaming microsoft, you are wrong. When I called the telephone number that appeared next to the transaction, I was told that all one needed to make a charge was the credit card number and expiration date! No security code, billing zip code, or any other method to verify that the person making the charge actualy had right to. The information they require could be taken from a merchant copy of any purchase you make. They, particularly as a company specializing in technology, should have more strict security in place to prevent this from happening. And when I called and asked what the charge was for and told them it was not valid, they refused to help or give me any information about the purchase. I have reported this to my bank and have submitted a police report, but somehow, I don't think that Microsoft will be willing to help the bank or the police department as they were so unwilling to help me.

R
R
ryan11212
Cahokia, US
Feb 28, 2010 8:18 pm EST

never purchase xbox live on the xbox from market it will keep re-billing ur account i too have had this problem go to xboxlive.com/support go to cancel subscription and delete any and all credit card information on it hope this helps you if u need help my email is hawknest07@hotmail.com

W
W
wtfcusomer support
, US
Jan 30, 2010 12:51 am EST

thats rediculious! i recently had trouble with xbox too, but im not paying for it

i find it infurieating when i read compliants like this.
someone buys a 200-300 dollar xbox and i breaks.
it costs ANOTHER 100 dollars to get it fixed?
theres obvisly a huge flaw in the xbox 360, as there are hundreds of reviews and complaints just like yours all over the web.
it seems to me like its a huge F***ing scam.

X
X
X-Games
Millbrae, US
Jan 25, 2010 3:26 pm EST

Had the same problem with Microsoft...Cancelled one payment, only to have them post two more payments...Cancelled Debit Card with my bank...Have a unrelated problem with Ccbill.com*offe888-5969279 Az...concerning Computer Games play on the Internet ...My 11 year old grandson was able to charge 7 games @ $19.99 on my debit card (without my knowledge nor consent). I check my account daily...I contacted the the firm from which I was billed for the purpose of cancelling the orders. I was informed that I cannot cancel an order that was billed and posted. The only way I can have the orders rescinded, was to bring fraud charges against my 11 year old grandson...Cancelled Debit Card.

Z
Z
ZombieToast
Bakersfield, US
Jan 22, 2010 3:24 am EST
Verified customer This comment was posted by a verified customer. Learn more

People complaining here need to realize that these aren't just random charges; somebody is making purchases. Most of the amounts mentioned are the prices for games and Microsoft Points. When you purchase an Xbox Live account, the card is stored in the system, making it easy for anyone to make purchases with the console. The Live account is also set to automatically renew, which you have to disable via the options. These all look like legitimate charges; you just may not be the one making the purchases. And for those who don't know...when making a purchase, Microsoft clearly states that they don't give refunds on digital content.

If you have never owned an Xbox, then you either know someone who does (and is using your card without permission) or you are a victime of identity theft. Either way, it needs to be taken up with your bank, not Microsoft.

H
H
Herdis
Clio, US
Dec 29, 2009 6:09 pm EST

I too am having the same problem, charges I did not authorize, similar to all of the above. Is there a number or something to contact on line for Microsoft Xbox to stop these payments, I authorized one and have been getting the automatically taken from my credit card for the last 3 months with out authorization. This is not a good thing, last time I will ever look at anything on line x-box. Someone needs to do something about this.

L
L
lanee1014
Lake Mary, US
Dec 23, 2009 9:57 am EST

I got a charge similar to this recently as well. For me it was 100% legit, however. I don't have an XBOX or an XBOX live account at all. I do have a Windows Mobile Phone, however. And I purchased a game for $2.99 on my phone and the charge in my bank looks like this:

MICROSOFT *BILLING BILL.MS.NET WA

Very similar to many others that I've seen in postings regarding this. Don't forget about your Windows Mobile cell phones people! If you buy something in the Windows Marketplace on your phone, apparently it shows up similarly to the XBOX charges in your bank account. Hope this helps someone!