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Microsoft review: fraudulant charges on my charge and bank accounts 250

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Author of the review
12:08 pm EST
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I have been getting billed for charges from this merchant since September 2008, first on my credit cards then my personal bank account. I never authorized these charges nor did I order anything from this company. I am actively attampting to stop all future charges from this merchant through my credit card companies and my bank. These are unauthorized charges and they continue to show up on my statements every month. In fact twice in one month on one charge card. I have now been charged over the limit from my credit card company and over draft fee from my bank because of these charges. This company needs to be stopped.

250 comments
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rajwinder mahal
lathrop, US
Jul 23, 2010 6:04 pm EDT

i just recently received a charge on my credit card statement worth $19.99 on july 18th 2010. i want to know why and what i am i being charged for!please reply asap...

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missrosefeather
Kalispell, US
Mar 13, 2011 4:59 pm EDT

Took 74. 99 out of my checkin 3 seperate time

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Grant Asell
,
Apr 02, 2008 8:03 pm EDT

My Xbox got the red ring so I called support to set up a repair. I can't recieve packages at my appartment so I have to call UPS and tell them to hold it there then go pick it up. So i get the tracking # and recieve my shipping box. I then mailed it in and 3 weeks later recieve a different Xbox. I plug it in and get ready to start playing but my controllers won't connect. Turns out this one will not work with any wireless controllers or headsets unless you are within a foot of the console. I call Xbox to set up my second repair and they tell me to call back in 24 hours to make sure it doesn't work. I call back again and set up a repair. Customer service tells me we can send you the classic arcade game for your trouble... Cool... i just want my Xbox... So i go through the whole process again of getting tracking #'s and running from UPS shipping center to the UPS store. Finally get my THIRD Xbox and... it's the same broken Xbox i recieved last time. On top of that the didn't send me those sweet arcade games i was supposed to get. So this time I call customer support and just ask for a supervisor. Earl, the supervisor, tells me "Sorry, I will personally make sure this repair will only take a week. You will recieve your box to ship it out on Monday and I will make sure you get those spectacular arcade games! So at this point I am just happy it will only take a week. I asked Earl to send my a tracking # to my E-mail so i didn't have to keep calling to get one. He says no problem they will send you one within 24 hours. Cool beans. Tuesday comes no box to ship out this thing and no E-mail with the tracking #. Now i am starting to get a bit frustrated. I call support again and ask for a supervisor. He tells there is no way i can get my Xbox in a week and he will have somebody call me tomorrow that will monitor the repairs. Well for once something happened that they said would happen. Today I recieved my call from Emerson, the monitor, who was good for a laugh. I told him my story and he said he was VERY SORRY... I wish i had a nickel for everytime i heard their customer support say that then i could just go buy a new Xbox Elite or a console that works. He told my the best they could do for me was a free wireless controller and if I wanted it could be wired just in case... you know... they sent me another broken Xbox. He actually said that hahaha. He also said that my buddy Earl the "SUPERvisor" was just telling me that i would get the Xbox in a week so he could make me feel better and could hang up. He said if i am not satisfied with what they are doing i can write Xbox a letter so here it is. After 2 and a half months, 20+ phone calls, countless hours talking to customer service that barely understands what i am saying, and about 100 miles of driving back and forth to UPS I sit her with no Xbox waiting for my arcade game and a controller (I could't even pick the color i wanted... pink) I still feel like NOBODY CARES. I decided to post this but like the rest of my experience with Xbox and microsoft it will probably end up a waste of time... : ( unhappy face

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margaret gumley
Kiama, AU
Aug 05, 2010 7:04 pm EDT

I ordered microsoft office 10 as part of microsoft's student deal. my download and back-up disc were arranged through digital river international. Today i recieved an email from PayPal to tell me an item I had bought had put my Visa a/c into overdraft. I contacted my bank and was told that although the $113 for the microsoft software had been deducted from my account, another $113 had been put 'on hold'. because I only leave enough money in that account for any Internet purchases I know I'll be making, that extra $113 has overdrawn my account. This has not only caused an inconvenience and put me in the red with PayPal, it has alos cost me, so far, $15 in overdraft fees.
I have emailed Digital River (I can't find a ph number contact anywhere) and asked them to fax an authorisation to my bank for the hold on the money to be reversed. meanwhile, i have to transfer more money into that account to cover not only that bogus amount but also to cover the fees and the PayPal transaction, otherwise the a/c will remain overdrawn.
Looking at all the problems people seem to have had with Digital River, I can't understand why big companies such as microsoft and norton continue to make use of them.

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TheElizabethP
Fort Worth, US
Jul 23, 2010 10:51 am EDT

As you can see there is no such website. I have been hit three times with $54.11 charges through my Wells Fargo Debt Card. My card was not stolen or lost. I do not know where they got this card number because I use it only for household bills. I do not shop with this card or account.

Wells Fargo has been very helpful and professional.

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Fiery1ManClan
Lilburn, US
Jul 19, 2009 1:28 pm EDT

Microsoft's XBOX customer support is ### with capital S as in ###! I called them to find out how many times my credit card was billed and they NEVER gave me a direct answer. Ask a direct question and they will talk completely around it and then never answer it. Stick that useless reference number up your ### customer support people at XBOX...

Valerie
Valerie
, US
Sep 02, 2008 11:43 pm EDT

I recently purchased a copy of madden 09 and am having disc read errors and have yet to complete a game. A few months ago I purchased GTA 4 and had freezing issues. I called Microsoft and they took my xbox, supposedly repaired it and sent it back to me. This process took four weeks and countless hours on the phone with moderately slow people.

I now have freezing issues with the new game and am hearing more information on having an old xbox. Microsoft wont repair my xbox or do anything to replace them...I don't understand. They don’t make any money from console sales, all revenue is generated from game sales. Why are they insisting people go out and buy another console...I want to switch to PS3, its blueray and not near the problems. I see the writing on the wall...First Vista, the biggest flop in OS history then xbox.

I'm buying a MAC and a PS3 and boxing up my xbox and PC for a UPS delivery to Redmond, WA with a big "thanks for helping me make a change" letter. Bill Gates...your foundation does great things for people who don't have resources, your company does nothing for the people who give you the resources! Thanks a bunch BILL.

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papillon
,
Aug 16, 2008 9:32 pm EDT

i've recently received e-mails about claiming a price from Microsoft in the UK, this as a result of a lottery of something similar, they are using the company's real name to promote this. I received them whitout any annuncement or advice of spam, a checked on the net about that and i found it was fake, becareful!

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sandydenton
Thevenard, AU
Jun 21, 2010 8:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have a charge of $11.28 to my bank account from Microsoft*Billing Bill.MS.Netand I have not bought this I wish to lay a complaint about it and hopefully will be refunded Thank you.

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ruma
, IN
Dec 23, 2009 12:05 pm EST

Hello sir
Sir i want to investigate about the mail i am getting. Sir this is from
Microsoft award claims office delarng me
Winner of microsoft and giving me money 500000 pounds. Now on 11
December they take payment from me in account name: w. Kavichandra
Singh
Account number: [protected]
Bank name: state bank of india
Branch: r. K puram
And the phone number they use is [protected]. They send it through
Courier taking courier charge s 15000 rs global security and delivery
Freight service {g. S. D. F. S}
Customer/delivery services department united kingdom. Now he sid indian
Coustom is demanding 41, 000 rs which i will hve to pay in mornng he
Was sayin for four thousand which is deposited by my brother in
Garma. Fasoin. / c no [protected] icici bank. But when reected by my
Family he sid that i am going back but his number is still working. Now
A mail come from microsoft for sending it through bank i said ok in
That case they provide me westhamp shell online bank plc
they said to pay me 20, 000 rs
They said after that you will be able to proced account information's
Account name: a. Subramaniya
Account number: [protected]
Pan number: cehps3757
Bank name: icici.
Branch: attur
Type of account: savings.
Now after tht they are saying me to deposite 2 lakh as their tax. Now
Sir without conferming i can'nt proceed. Sir please do have
Investgation one the details given by me and if they are any fraud
Please ban their account and send these details to interpole. Please
Tell me what is right. Today they sid to deposite 50, 000 in account
Information's
Account name: akash bansal
Account number: [protected]
Pan number: aqepb2079a
Bank name: icici.
Branch: new delhi
Sir please tell me if it is right so that i can proceed most of people
Are saying they are ciber criminal.
Thank you

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BarbK
Homewood, US
Jun 27, 2009 10:32 pm EDT

I HAVE HAD IT WITH MICROSOFT SUPPORT AND THEIR XBOX 360! My husband and I bought the 360 for my Son for Christmas 2006 (no longer under warranty). We sent it Microsoft a year after we bought it because it had the "3 Rings of Death". They supposedly fixed that problem, but since we received it, it only worked for a short time and then it no longer reads ANY discs! After going through all of the tele-prompts and pushing buttons to finally talk to someone, they say it's no longer under warranty and it would be $99.99 to have it fixed! THIS SUCKS! She gave me a reference number and when I started to ask why Microsoft doesn't stand by their products, she hung up on me!

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Chime
Enfield, GB
Feb 19, 2010 4:15 am EST

In the last week or so, my PC was disabled remotely by microsoft in their audit of genuine owners.
I am a bonafide genuine owner of my Windows XP product, bought from Digital River Ltd.
My Customer # 5854747.

At the time I purchased my product the Director was David Lazar.
Their phone number then was +[protected]. This number is no longer obtainable.

Can Microsoft please restore my computer as I am greatly inconvenienced.

Chime

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BustedChain
Las Cruces, US
Dec 14, 2008 10:25 am EST

Since the Launch of the XBOX 360 I have had, now, a total of 5 repair issues.

2 Hardware Failures with the infamous "Red Ring of Death"
1 Hardware instability where system locked up on any game after as little as 15-30 minutes of play
1 Drive scratched my Call of Duty 4 disc (XBOX 360 NEVER MOVES!)

and now, last night, finally:

1 more Hardware Failure with the infamous "Red Ring of Death"!

This latest happened just last night while I was watching Netflix on the 360 NXE. Of course this is one week before Christmas and this year my wife was really excited to see "Lips" come out for the XBOX 360. She isn't a gamer at all, so it was even more special that there was a game that she really wanted... so I got it for her for Christmas.

Now, I won't have a working XBOX 360 for Christmas. I asked the reps at Microsoft to get a replacement to me within a week. They said it could be up to 2 weeks even with a "rush" or "expedited" repair. So thank you Microsoft, for failing me yet again and this time right before Christmas. I'll be sure to tell EVERYONE I can at work, friends, on Live (when I get my 360 back) and ANYONE else I can how well Microsoft takes care of its customers.

Maybe if I scribble some signatures and stupid notes all over the console Microsoft might take notice of it... seems like they care more about some dudes swag that got cleaned than they do about trying to fix a Christmas gift. My wife is going to be excited when she opens Lips and disappointed when she realizes that she can't play it. She's a teacher so she has that week during Christmas off too, so it would have been a PERFECT time for us to play her new game together.

By the way... I've just counted it up. I've bought 26 XBOX 360 primary game titles, several Arcade games, and hundreds of dollars worth of Downloadable Content... I would think the LEAST Microsoft could do for me this year would be to replace my faulty console before Christmas so that my non-gamer wife can play her new game this Christmas!

Valerie
Valerie
, US
Aug 12, 2008 11:18 am EDT

Dear Microsoft,

My Xbox 360 has - within one year - died five times. I have been calling and writing trying to find someone there at Microsoft who can help me.

I'm a loyal customer who has spent thousands of dollars on your console and it's HDDVD add-on and games.

Four times I've sent my broken console in for repair and four times you haven't repaired it correctly. This last repair job lasted only 11 days!

When I purchased your extended warranty I had no idea how many times I'd have to use it!

I was a good sport four times but I can't go through this again. I've asked for either a NEW console or for you to return my money.

Your representative Jessica M called me today to inform me that you will not replace the console and you will not refund my purchase and to let me know that there is not anyone else who will talk to me.

I want to believe this is a big misunderstanding and I want to believe that this isn't a con game.

Would someone who can help me resolve this situation please call or write? I told Jessica M that I didn't want to seek counsel and blow this up any larger than it already is. But I don't think she cares or understands. I'm hoping somebody who receives this email will step up to the plate.

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SHERNECE STEPHENS
,
Aug 12, 2016 6:15 am EDT

They say the fee is $1.97 then they carge 49>95 without sonsent althought they calim you have ten days to decided if you wabt to keep the product or cancell. I cancelled the dame day and yet they are taking $49.95 the next day out of my account. The telephone umber is a run around the circle and the web site for customer service is bogus.

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bilojohn
Lincoln, US
Aug 12, 2016 3:42 am EDT

Damn Xbox Live took my money for wwe13 fan access--after purchase i could not play with online friends...WTF !

RIP-OFF AGAIN !

THANKS mikrosoftt

JB

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Jeaneette Eagar
, NZ
Aug 08, 2016 5:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been charged twice for Office 2010 purchased online. Please credit my card for one of the purchases. jenny_eagar@xtra.co.nz

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jeannie medina
West Jefferson, US
Aug 05, 2016 2:41 am EDT

i was charged twice one was for 92.78 that was authorzied. the other for 86.35 that was not authorized .i want my account to be credited . or i will be contacting the bbb. about this

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RBI complaint for Ymsn Microsoft Windows
, IN
Aug 05, 2016 2:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I receiced a prize in Yahoo msn Microsoft Windows Company on 12th February 2010, which becomes a scan and FBI made an enquiry and in the enquiry it confirms about my winning the prize but till date I have not received the prize in my account. Recently I received mail from United Nations Inter-Agency Standing Committee and from their Zonal Office Mumbai that they made an enquiry and my funds are with the funds transfer department and will be transferred online to my nominated bank account. You are requested please confirm that is there any funds 7, 50, 000 GBP lying in my name for transfer to my nominated bank account . Please confirm it by sending me mail of toe line as you receive this mail. If I can get your e-mail Id I will redirect you the mail received from RBI for its genuiness. Please provide me the contact number of Funds remittance department, mumbai.
Thanks,
Yours truly,
PAWAN KUMAR SETHI

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Elizabeth A. Shaw
St.Clair, US
Aug 05, 2016 2:41 am EDT

I was checking my online credit card account and found this $14.oo charge from DRI*MICROSOFTSTUDENTORDERFIND.COM, MN. Do not know where this company got my credit card account number, much less authorize any order!
Please get this removed and credited to my account.
Elizabeth Shaw

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ymeLORD
Pound, US
Aug 05, 2016 2:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I recently recieved my credit card statement and there were 14 charges that I DID NOT make from Mircosoft XBOX LIVE BILL.MS.NET on it totaling over $250.00 US dollars. Only purchased twice from them and haven't since.

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msfekete
, US
Aug 05, 2016 2:41 am EDT

I am one of the many millions that unfortunately had Microsoft Vista loaded on my computer. The past three years have resulted in the slowest computer performance I have ever experienced. It's the software, at many instances it just goes into it's own "Little spinning wheel" and will remain in that state until either I reboot of force a "End Task Now" command. I truly need to comsider Apple, Vista support is poor at best and may programs work poorly with it, if they work at all. Why does'nt anyone else start a software company, I think we have had enought of Microsoft.

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Okidew
, US
Aug 05, 2016 2:41 am EDT

I am a parent of 4 boys and am very upset with the x box 360 We have had 3 systems all with problems and i am refusing to pay for another one! I paid good money 3 times over for this crappy system nevermind the games, headsets, accounts, microsoft points and so on and so on. I also have a wii system and a sony. My sons were very involved with the halo series online. It very disheartening to see them so upset over this stupid system that they can not play now. When trying to find help online it too wants a payment, what a rip. We are in a rough place right now with layoffs and the economy, that replacement is not feasable even if we wanted to pay again. Is there nothing to be done? I will not recommend the 360 system to anyone due to all the problems it has caused, nor the microsoft company.

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Barbara Harris
,
Aug 05, 2016 2:41 am EDT

They started taking money out of my account first it was
59.00 and two days ago they took 49.90 out and I spoke to
my card company they gave me another card and they took
money again so far they have got over 100.00 dollars from
me and there's no information on them what so ever. so I don't
know what to do.

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Jose Dominguez
, US
Aug 05, 2016 2:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered online the Surface Pro 3 - 256GB / Intel i5 and the Surface Pro Type Cover (Cyan) Thursday, August 21st, 2014. In total $1, 399.77. I also paid for 2nd day delivery because I was aware that UPS does not work during weekends and I was not going to be at home from Thursday 21st to Sunday 24th. On Monday 25th back at home before having dinner I checked the status of my order and it said that the package was deliver to my front door Friday, 08/22/2014 at 11:42 A.M. I called UPS and they told to call the sender, Microsoft, because they are the ones that have to start the request and they didn't have to ask for signature to deliver this package. How come? Who picked the package? How could you leave a $1, 399.77 in the front door without asking for signature! I called Microsoft the next day and they opened a case. After 20 days and several calls, today, September 10, 2014, one manager from Microsoft called me back to tell me that Microsoft was closing the investigation and that they will not make any refund or replacement because UPS says that the package was delivered to my front door. I tried to explain to this person that I was NOT in town and I can show him the receipts from the hotel in San Francisco so, it was impossible that I picked the package! I was so mad when this person told that "the bottom line is that we are not going to refund or replace" that I couldn't believe it. I don't know what can I do to get my package or my money back! I am not going to stop until I get this fixed. Worst customer service ever... -

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Ninjazn13
Plymouth, US
Aug 05, 2016 2:41 am EDT

I'm a student at the University of Minnesota and I really need a new laptop, so I ordered the Surface Pro 2. However, my order didn't go through because my credit card was apparently denied. I thought this was because my card was just put on hold because my bank suspected credit fraud because of an earlier purchase I had made (ironically for the Touch Cover 2). I was told to update my payment method for my purchase through an email. Because I had cleared up my credit card with my bank, I thought it was ok to use again, but when I resubmitted my payment method, I was immediately greeted with an error and was told that my purchase was CANCELLED. I wasn't even given another chance to submit another payment method. I called in several times to microsoft customer service and they reassured me that this was a mistake and that I would receive future contact to update my payment information, but more importantly they assured me that my preorder was still INTACT. Just received a call telling me that my order was permanently cancelled and that I had to place another order to receive my surface and that I would have to wait another 2 months to receive it and that there was nothing I could do. Note that this is after I had JUST received the touch cover 2 with the docking station just about to ship to me. I will have the touch cover 2 and the docking for 2 months and they will sit there and mock me until I receive my surface, after I have finished just about all of my classes at the U, which was the real reason I wanted the Surface Pro 2 so soon. I blame Microsoft and their website. Customer service was great and helpful, but misinformed and it wasn't their fault. I AM QUITE PEEVED.
I am an avid user of Windows 8 and Windows 8.1 and a technology enthusiast, so this is really disappointing. I am still shocked that this couldn't have been settled in a more direct and customer friendly manner and that my original order status couldn't have been preserved.

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Jo MacAskill
, NZ
Aug 05, 2016 2:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Unable to contact, My son paid for a one month deal to X Box live and now we are direct debited every three months at $29.95. This is not agreed to nor is there any information regarding contact details, account access, or any information supporting a billing process or to notify us of being able to stop this fee. I contacted the bank and they are unable to stop it from this end due to the set up of it. I am most concerned to see online this is a usual event. I wish to stop payments now, please contact me in New Zealand on my email address, jomaca@kinect.co.nz

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sagoffin
Westerville, US
Aug 05, 2016 2:41 am EDT

We called the Microsoft Rock Band support line to ask if it were possible to disable the foot pedal on the drums to allow a paraplegic to play them without the use of their legs.

Microsofts answer was to place the foot pedal on the table and have them use their elbow.

This is just the icing on the cake with Microsofts Support, every time they are contacted, they are rude, short and sarcastic from the moment they answer the phone, even before you ask your question.

Someone needs to let them know that WE are the customers and without us they would not exist. They accepted a position to help customers and if they dont want to they should resign.

And they will be the first to complain when their jobs are outsourced to India or somewhere else.

Employee John ID#3369868
Supervisor Jose ID#7758998

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George
, US
Aug 05, 2016 2:41 am EDT

I purchased a XBOX 360 PRo in March. In November I turned the unit on and hit had an E74 error. I contacted Microsoft and sent it in.

They sent it back and it still had issues...I sent it back to them and they sent it back saying it didn't have any problems.

I called in and they sent me a new power supply suggesting that this might fixed the problem...it didn't.

I sent the xbox in a 3rd time and was told by tech support that they replaced it with a new one...

They shipped it back and it is lost in shipping...Microsoft is telling me that it's fedex's falt and there is nothing they can do. They did say if it ended up being lost it could take 6-8 weeks to identify it was lost and then 6-8 more weeks to decide what to do about it.

I have a BBB case open as well as a complaint with the Consumer Protection Department in Washington.

Also on the 4th repair I was told they would only replace the fans in the system and that should fix it, but instead they replaced the entire console.

Had I not had to send this console in...none of this would have happened.

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lina cook
,
Aug 05, 2016 2:41 am EDT

I purchaced a product from these people to work at home, it said to get a cd with info to pay $1.99 so i figured that if anything i would only be out by one dollar and 99 cents but as soon as i submited it it said that it was going to charge 49.99 a monthfro the service if choose to stay with them that if i wanted i cancel with in 10 days so i would not be cahrged. there is no information on this company the only phone number i could get was [protected] which has a recording but no way of getting in touch with these scamers. only a couple of days after i submited for the 1.99 a charge of 49.99 was charged to my account i looked this company up on the internet and it looks like i am not the only one. i found hundreds of complaints of how these people are scaming and charging their 49.99 every week using other company names.

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Denise Thornton
,
Aug 05, 2016 2:41 am EDT

I got the confirmation email about getting my CD kit to start earning cash at home. When i went into the terms and conditions it says that you have only 3 days to cancel or get charged. Then you can only cancel by mail and by the time they get your cancellation it is too late and they will not refund your money. They also have your account number to continue to charge you.
DON'T FALL FOR THIS SCAM

Valerie
Valerie
, US
Aug 05, 2016 2:41 am EDT

In January, 2007, I purchased a new Dell Dimension E521 desktop computer via telephone. The machine was sent with Windows XP 2000 installed and, as agreed, I was sent Microsoft's Vista upgrade later. Upon installing the Vista program, all sound disappeared from my computer. After 10 months of wrangling, I have reinstalled Windows XP. Even though both products were new and should have been workable, both companies showed minimal interest in helping. However, both agreed to assist if I agreed to pay hefty hourly fees. Obviously, I have purchased my last Dell product and will certainly avoid Microsoft products in the future whenever possible.

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Delali Ndo
,
Aug 05, 2016 2:41 am EDT

I received this email, COPIED BELOW, from "MICROSOFT AWARD TEAM" on 8th October, 2008. I want to know if it is real or a farce.

MICROSOFT AWARD TEAM
Microsoft Corporation
#1 Microsoft Way Redmond, WA 98052.
Ref: BTD/968/06
Batch: 409978E.
Dear Lucky winner,
WINNING NOTIFICATION
********************
The prestigious Microsoft Award has set out and successfully
organized a Sweepstakes for our email owners for the month of
SEPTEMBER, 2008.£1, 000, 000.00 (One

Million Great British Pounds) is been rolled out to all our email account
owners.
Participants for the draws were randomly selected and drawn from a wide range
of web hosts which we enjoy their patronage. Your email was luckily drawn
by a computer ballot system as one of our winners in our
experimental lottery bonanza from the prestigous MICROSOFT ONLINE
PROMOTION. Thus, making you the winner.

Your email address as indicated was drawn and attached to
ticket number [protected] with serial numbers BTD/[protected]/06
and drew the lucky numbers [protected]) which subsequently
won you £1, 000, 000.00GBP ( One Million Great British Pounds) as
one of the jackpot winners in this draw. You have therefore won the
total sum of £1, 000, 000.00GBP ( One Million Great British
Pounds). Note that you are to keep this winning notification
confidential from everyone and your winning lucky number for future claims.
Please Contact our Disgnated Fiduciary Agent For Your
Winning Prize.

DR BERWICK JOHNSON
.
E-mail:mrberwickjohnson@rocketmail.com

***************************************************
KINDLY FILL BELOW YOUR DETAILS AND SEND IT TO OUR DISGNATED
CLAIM AGENT.
Name Of Winner:____Sex____Nationality:____Age:______Occupation::____Marital
Status:__Tel No:_____Fax No:_____
Postal Address:___Country:_____Amount Won:______Winning
E-mail Address:_____Lucky Number___

Sincerely,
Dr Mrs Matida Coker jp
Head Customercare Service
Microsoft Promotion Team

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Ildiko Kober
,
Aug 05, 2016 2:40 am EDT

I received the following e-mail regarding my winnings:

MICROSOFT WINDOWS collects all the email addresses of the people that are active online, frequent internet users all over the world from America, Europe, Middle East, Africa, Asia and Australia, as part of International Email Promotions Program, which is conducted annually to encourage the use of internet and computers worldwide among the millions that subscribed we only select five people every Month as our winners through electronic balloting System without the winner applying, we congratulate you for being one of the people selected. Your winning fall within our United Kingdom booklet as indicated in your play coupon. To file for your claim, please contact Our Authorized Claim Agent in London immediately you read this massage for quick and urgent release of your fund. Our Authorized Claim Agent will immediately commence the process to facilitate the release of your fund.

Microsoft Corporation Management worldwide among the millions that subscribed we only select five people every Month as our winners through electronic balloting System without the winner applying, we congratulate you for being one of the people selected. Your winning fall within our United Kingdom booklet as indicated in your play coupon. To file for your claim, please contact Our Authorized Claim Agent in London immediately you read this massage for quick and urgent release of your fund. Our Authorized Claim Agent will immediately commence the process to facilitate the release of your fund.

Contact information is as follow: -

MR. DONALD WALKER
Tel: +[protected]
Fax: +[protected]
E-mail: donaldwalker-claim-agent@winning.com

Congratulations once again from the entire management and staff of Microsoft Corporation to all our lucky winners and thank you for being part of this Microsoft Award Program. Our special thanks and gratitude goes to Bill Gates of Microsoft and all his associates for alleviating poverty around the world through this promotion.

I was also asked not to share this with the public.

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Imran Deshmukh
, IN
Nov 10, 2011 5:14 am EST
Verified customer This comment was posted by a verified customer. Learn more

I am Imran Deshmukh from india . I got email that has written that i have won lottery prize of $1, 000, 000 million dollar .He said our assistant manager will come to india to transfer a fund from RBI to your local account . After coming to india he called me he needed Rs.18, 500 and ID proof of my . I transfer a money to his account which he had given to me. Then after 2 days a email from RBI Foreign department with my account number for swif transfer of money but after 50% of transfer they have asked for ATC code. for ATC code they have demanded Rs.68000 money from . i don't give that money because we don't have that much of money .
So plz help ane that his company is true or fake urgently as søon as possible .

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Loidane
, US
Jun 30, 2011 6:46 pm EDT

They offered free Microsoft points for signing up and filling out surveys and never made good on that promise and there is no way to contact them.

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mev1
Bernardsville, US
Aug 26, 2009 8:31 pm EDT

Recently upon noticing charges for Microsoft points on my son's X-box live account I decided to remove my credit card from the account. After several convulted conversations with "customer service" reps who did not fully grasp the language, or whose accents prohibited clear speech, it became clear that X-box engages in extremely deceitful practices to make it virtually impossible to remove a credit card.

As a company it is especially fruitful, how many working professionals can spend several days and hours on a phone with no resolution. After finally talking to a customer service supervisor I explained simply I wanted to remove the current credit card. She informed me I had a balance of $7.99 and would have to pay it off with another credit card. No problem, payments are instantly authorized. The representative said I could remove it by that night. Then, she informed me that card would now appear on the account for 5-10 days until the payment cleared! I asked her my intent was to remove the card, not put another one onto the account. It was their policy she exclaimed. After expressing my frustration and if my intention was not clear to her in the first place, she said there was nothing she could do.
I ask how could a multi-million dollar technology company who has no problems instantly taking money online take 5-10 days to clear a payment for $7.99. Ludicrous. The company uses unsavory practices banking on busy parents who will forget to take off the card.

My son has been warned if he charges anything the X-box is ripped out of the wall-but as any parent knows this stuff is addictive, and what starts out as an innocuous past time quickly runs amok.

Nevertheless, as a paying customer I should be given more power over my credit card.

This is an outrage, I am contacting the BBB over this issue. I feel violated as a consumer and this company should be ashamed of their practices.

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realgmr
Alton, US
Nov 02, 2010 5:26 pm EDT

During the recent LIVE dashboard update, our 360 stopped in the middle of loading which stopped the 360 from working at all; no games, no anything. I contacted the 1-800-4MY-XBOX telephone number where I was greeting my a gentleman named Ariel. I was told by him that the only way to fix the problem was for me to download the update to my PC, then burn it to CDs, and then insert them into my 360. He said the problem was because the update was proving to be “full of holes and glitches” and the servers were “constantly crashing”. I informed him that I was not a BETA tester so the glitches and servers were not really my problem and that I was not interested in wasting my materials (CDs) to fix their problems. I was told that I would receive adequate compensation for the CDs after I burned them and finished the download. I was given a ticket number and asked to give that when calling back for the compensation. After doing the work and using the materials, I returned the phone call and gave my ticket number. Then a supervisor explained to me that he would not compensate for the CDs, even though to continue to use a service or hardware that I have paid for the update was required.

As an adult customer that has spent several thousands of dollars on their products, this kind of service is completely unacceptable. Especially since many of the digital items I have purchased are no longer working since the update. This will be the very last Microsoft gaming platform I allow in my house and I would warn other consumers against purchasing their products due to sub-par service and poorly tested updates.

I am remedying the “compensation” for the time and materials by sending the CDs and bill for labor, materials, and shipping and handling to Microsoft since the expenses were approved by a Microsoft representative.

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DARLENE
,
Oct 03, 2008 9:39 am EDT

Saying I won the lottery in the sum of one million great britain pounds the draw was conducted in liverpool uk on the 15 of september 2008. Is this true or a spam?

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Johnathan Mayer
, US
Dec 08, 2009 8:13 am EST

Microsoft Corporation United Kingdom wish to inform you that you have won Ł1, 500.000.00 (One Million Five Hundred Thousand Great British Pounds) The winning ticket was selected from a Data Base of Internet Users globally, from which your Email Address came out as a lucky draw NUMBER-[protected].

Please provide the following personal data to facilitate the swift transfer of you funds to your designated bank account within 72hours of confirmation of this information.

Full Name:
House Address:
Telephone Number:
Fax Number:
Occupation:
Sex:
Age:
Country:

Call or Email
Fiduciary agent Timothy Groath
Email timothygrth@hotmail.com
Tel: +[protected]
Tel: +[protected]