Microsoft
reviews and complaints

This company keeps withdrawing money from my checking acct. every month and I dont know how to stop it, I dont even know what its from

I bought the game 'chronicles of riddick', after playing on the game a few times and i have now got a laser burn not around the disc but across it! the game will now not play at all! and after paying £40 for this game, i took it back to the shop where i purchased the game and theres nothing they can do, and microsoft customer service is a waste of time as you get passed to different people and nothing gets done, i would like to know if anyone can suggest anything else, as i dont want to buy another game and the same thing happen again. [protected]@hotmail.com

On the 24th of May I was informed that my I no longer had access to my Hotmail account as I had violated the Terms of Use - please...I wouldn't evenknow how! I was instructed to click on an online link and complete the form and the matter will be investigated. Small problem - there is no such link! When you then go directly to the Windows Live help page you are instructed to send an error message to [protected]@hotmail.com and the abuse team will deal with the matter. 24 hours later you receive a very nice automated reply and that's it... Nothing happens. When I enquired again I was told a)there is a backlog, I should wait and b)I should send another error message to the abuse team. This has now been going on for 6 weeks. I have no access to my e-mail. IT seems to also be a problem for a lot of other hotmail users as some have been waiting for 6 months. I mean really - we use these e-mail accounts for work. Some people have already lost a lot of money, clients etc. And still Microsoft is not providing any service. Does a company the size of Microsoft honestly not have the manpower to sort out matters that are this serious. Perhaps they should stop adding fnacy little nice thingies to the msn homepage and concentrate on providing us with some basic service.

My xbox got the red rings about a year after purchase. I took out the extra warranty so I was able to return it to them without paying but they sent me back a refurbished unit which wouldn't turn on at all. Well to make a long story short, I've sent back 4 Xboxes in 1 yr. Each time they sent me a refurbished one and the red ring came back within days. I called and supposedly spoke to a supervisor and told her I do not want refurbished units anymore and to send me a new one. She said they can't send me a new one until I returned the unit over 4x. Well, the 4th unit did not work and now they will not replace it.

Bill Gates should be made aware that this is a piece of crap. If you want to send a petition, count me in!

This is the scam of all scams done by, you said it; MICROSOFT.
They get these kids to create "gamer tags"...of which, often many are created.
So, not only do you see the fee for 1 account on your credit card...you see several.

So, the kids DELETE their profile, removing the credit card information. But, SURPRISE...you still get billed.
You have TO CALL them and do it over the phone. The problem with this is that you get a representative in INDIA who barely speaks ENGLISH. They ask you about 10 questions...and if you are unable to get one of them right, THERE IS NOTHING THEY CAN DO. My son created an account ages ago, has been trying to cancel it for months. Finally, today, I had had enough and got on the phone. I don't know his gamer-tag (he forgets it), I don't even know what phone number he provided. We have had several cel phone numbers since he got the account. So, answering the following questions isn't enough: VISA NUMBER, VISA CARD HOLDER NAME, BILLING ADDRESS - hmm, sounds like it should be enough to me. So, the representative in INDIA told me that the only thing left to do was to call VISA and have them stop the payments from their end. That is absolutely ridiculous. Come on MICROSOFT. Get your act together. Hire some North Americans (yes, this is a recession) and figure this out. I am sure that I am not the only parent out there with this issue. (I have had 4 accounts being billed to my credit cards...)
I support Microsoft in many ways. I have paid them a lot of money in the past - I own a private school with 40 windows licenses...microsoft office licenses...and now, this? They won't stop a $10.16 recurring charge on my credit card? COME ON!

After posting somewhat of a complaint about Microsoft's inability to make halfway decent, quality products in my bio on my xbox live account, I've recently received a notice saying that my account is being suspended. My complaint was not harmful to anyone in anyway, it was basically stating the fact that their products are garbage and their warranty is even worse. I bought a microsoft wireless headset for my xbox 360 and after only a few months of use, the battery in the unit stopped receiving a charge. I called to see if maybe I could get a replacement or if I could mail them my unit and them fix it for free...No of course it couldn't be that simple. I was told that their is only a three month warranty on their wireless headsets, and the man, who also could not speak English very well at all, kept saying that their was nothing he could do, and that I needed to pay out of pocket my own money for another unit. Reluctantly I went out and bought another 60$ wireless headset. Not exactly cheap for a piece of garbage unit that would break on me 5 months later. Of course, it being 5 months after, the warranty was already expired. I call back again, and was greeted with another non proper English speaking representative. I guess Microsoft being a billion dollar company can't afford people over in the United States for customer service, they have to save money and have help service lines over in foreign country's so they can save a few dollars. Obviously they need to being only a billion dollar company. But yes, the man repeated the same thing the man from the previous issue said. "I cannot help you sir, you'll have to buy another wireless headset." No, you read correctly, I was supposed to buy another wireless headset after the first two stopped receiving a battery charge. Basically, I wasn't going to buy another headset. After coming to the conclusion that I'd never have another wireless headset, due to the fact that they are made poorly, I decided to let my fellow xbox live acquaintances aware of such a product. I basically stated the issue in fewer sentences and I thought it was perfectly fine to voice my experiences from their company. But forgetting that Microsoft and xbox live are their own fascist countries now, I also forgot that my freedom of speech was taken away as well. They sent me an email stating that people had complained about my bio (my bio stated all of the facts about their faulty product), which is an absolute lie. I am one hundred percent sure, that no one was insulted or hurt emotionally in any way to what was said in my bio. The fact that they did this was because they didn't want the truth about their crappy product being visual to the public. I said nothing, racial, said nothing slanderous of any kind or anything untrue. It was all the truth. Being a loyal customer for so long and being a member of xbox live since the beginning, I am truly infuriated after being suspended from a service I pay for. I also have an account in FFXI online, which is 14.99$ a month and a Netflix account that is 8.99$ a month which are now both inaccessible. Here is the email I received from them...The thank you at the end is a pathetic attempt at humor I might add.

Xbox LIVE

Notification of Temporary Suspension: Inappropriate content in your profile

[ DO NOT REPLY to this email address. It is not monitored. ]

This email is to notify you that your Xbox LIVE account privileges have been suspended due to inappropriate content in the profile for your gamertag. The inappropriate content was discovered in the Motto, Bio, Location, Name and/or Personal Picture.

Your profile was brought to the attention of the LIVE Enforcement Team through complaints filed by other Xbox LIVE users or in the course of our operation of the service. The LIVE Enforcement Team has reviewed the complaints and other evidence regarding this content and determined it violates the Xbox LIVE Terms of Use and/or Code of Conduct. Because this content is in violation, the LIVE Enforcement Team has deleted the content and issued a temporary suspension.

You have been sent a message in the Xbox LIVE Dashboard notifying you when your suspension will end. During this suspension, you will not be able to log into Xbox LIVE. Your Xbox LIVE privileges will be automatically reinstated at the end of your suspension period.

Customer Support is not able to modify or provide any further details about your suspension. Additionally, the duration of your suspension is subject to change without prior notice by the LIVE Enforcement Team if we discover additional evidence of violations.

Microsoft expects that all customers abide by the Code of Conduct. The Code of Conduct provides guidelines for appropriate behavior while using the service. Your failure to abide by the Code of Conduct in the future may result in, among other things, longer suspension periods or cancellation of your account.

You can view the Xbox LIVE Code of Conduct from the Xbox LIVE Dashboard under Xbox LIVE Policies in Account Management, or by visiting http://www.xbox.com/live/codeofconduct.htm.You can view the Xbox LIVE Terms of Use by visiting http://www.xbox.com/live/termsofuse.htm.

Note: if you are not a user of Xbox LIVE, this suspension may have been enacted due to your activity in the Zune Social. You can view the Zune Social Code of Conduct by visiting http://www.zune.net/legal/codeOfConduct.htm. You can view the Zune Social Terms of Service by visiting http://www.zune.net/legal/termsofservice.htm.

Thank you,

LIVE Enforcement Team

I recently downloaded Internet Explorer 8, thinking that everything would be fine. I was mistaken. Since I started using the browser, I have had problems getting to a large number of websites. Everytime I go to one of them, An error message pops up and tells me that it needs to shut down. The browsing speed has slowed to roughly half of what I normally had. I have had the misfortune of having my IP address erased three times. Why can't the pin-heads at Microsoft work ALL of the bugs out of something BEFORE they put it into circulation. If you haven't had the pleasure of trying to use this browser, my advice is to avoid it like the plague. The worst part is that there isn't any way to really send a complaint directly to Microsoft. A pox on Bill Gates.

From the desk of the microsoft
Coordinator {microsoft global e-mail lottery}
International prize award department
London, nw10, england, united kingdom
File ref:hl/8121/31/11/mics
Batch: mc44/707/3pdh /eu  
                                                  

                                                official winning notification:

Dear internet user,
 
It is obvious that this notification will come to you as a surprise but please find time to read it carefully as we congratulate you over your success in the following official publication of results of the e-mail electronic online sweepstakes organized by microsoft, in conjunction with the foundation for the promotion of software products, (f. p. s.) held on the 8th of june 2009, in united kingdom.
 
Wherein your electronic email address emerged as one of the online
Winning emails in the 1st category and therefore attracted a cash award of gbp£500, 000.00 (five hundred thousand great british pounds only) which your file falls in our south african claim office in johannesburg
 
Our winners are arranged into four categories with different winning prizes accordingly in each category. they are arranged in this format below:
 
Category      no. of winners          winning prizes
  1st.              2             gbp£500, 000.00 each
  2nd.              8             gbp£120, 000.00  each
  3rd.             13             gbp£110, 000.00  each
  4th.             27             gbp£100, 000.00  each
 
We write to officially notify you of this award and to advise you to contact the processing office immediately upon receipt of this message for more information concerning the verification, processing and eventual payment of the above prize to you.
 
It is important to note that your award information was released with the following particulars attached to it.
(1) award numbers: nl 62/7811
(2) email ticket numbers: nl901/33/65
(3) batch numbers: mc44/707/3pdh /eu
(4) the file reference numbers: hl/8121/31/11/mics
{5} serial numbers:mcst/030/nl0981
 
For verification purpose be sure to include:
(1) your mailing address.
(2) your tel/fax numbers.
(3) your nationality/country.
{4}your full names
 
To file for your claim, please contact your validating officer for validation of your winning within twenty-nine working days of this winning notification. winnings that are not validated within twenty-nine working days of winning notification are termed void and invalid. you are required to mention the above particulars
Of your award in every correspondence to enable the agent in south africa validate your winning
Contact:
*
Foreign transfer manager
Name mr. frank david
Microsoft security department (rsa)
Tel:[protected]
E-mail: [protected]@gala.net
E-mail: [protected]@msn.com
*
The microsoft internet e-mail lottery awards is sponsored by our
Ceo/chairman, bill gates: and a consortium of software promotion companies. the intel group, toshiba, dell computers and other international companies. the microsoft internet e-mail draw is held periodically and is organized to encourage the use of the internet and promote computer literacy worldwide.
 
Once again on behalf of all our staff,
 
Congratulations!
 
Yours faithfully,
 
Dr. kevin murphy.
Microsoft e-mail lottery promotion coordinator.

I received a letter along with a check for 3, 950.00 to pay the taxes on what they say I have won 250, 000 for me to deposit the check into my account and call them back for the tax agents name and address as to where I should mail the tax money and then after the tax money is received they will contact me as to when my check for the remainder of the 250, 000 will be delivered to me but I have to be home with a picture I.D. so far what I have come up with is its a scam I called the bank which is First Morris Bank &Trust in Dover New Jersey they said they have no checks out with that check number so is it a scam or not

I ordered the ultimate deal and was charged and 59.95 for the product. I have not been able to downoad anything or have I been able to contact any kind of tech support. I am going to my bank and dispute this matter and I would like to say that I am shocked and disgusted with the fact that microsoft is involved in scams like this.

we have tried several times to cancel automatic charges from our bank account for various gamer tags, my underage child did not understand the messages that the company says appeared on the screen which apparently said we agreed to pay another $7.99 per month, for a new gamer tag, but xbox allowed my child to say "yes" to these charges, without any kind of verification from me, i should have been notified by email each time before xbox created a new account, also, i was given a very hard time when i called xbox, being told that the company could not cancel the accounts, they needed gamer tags, etc, etc, we have complained to better business bureau and the ftc, we want reimbursed

Subject: You won $500, 000.00! Yahoo! Beta Mail congratulates you!

Please note that you are one of Yahoo! New Beta Mail Lucky winners. If you have questions, see the instructions at the bottom of this message to contact claims agent.

Yahoo! Beta 2009

YAHOO! & MICROSOFT WINDOWS, arranged and gathered all the e-mail addresses of the people that are active online, among the millions that subscribed to Yahoo and Hot mail, and others we only select FIVE (5) candidates annually as our winners through Electronic Balloting System (EBS) without the candidate applying, we congratulate you for being one of the people selected.

PAYMENT OF PRIZE AND CLAIM POLICY:

NOTE: Any information that is provided by winners must be correct as provision of wrong information by winners may lead to disqualification of a winner and you also have to keep your winning numbers/notification confidential, you don't have to tell any one about your winning until you have received your prize funds($500, 000.00) as to avoid double claiming which can result to disqualification, be warned!

These are your identification numbers:

Batch number...YBM-EBS-390AF
Ref number...YBM-EBS-110AF
Winning number...YBM-EBS-798AF

Please contact the claims agent below, via email for further instructions on what next to do to claim your winning funds.

Claims agent name: Mr Adrian Raymond
Claims agent email : [protected]@rediff.com

You are therefore advised to send the following information to him to facilitate process of your prize funds.

Personal Information

1. Full name...
2. Country...
3. Contact Address...
4. Telephone Number...
5. Marital Status...
6. Occupation...
7. Age...
8. Sex...

Congratulations once again.

We hope you're enjoying your Yahoo! Mail account.
Now take the next step and claim your money and say thanks to Yahoo!

NEXT TWO DAYS THESE NIGERIAN AGAIN SEND THIS.

We wish to inform you that we have duly received the payment form from Mr Adrian Raymond requested from you prior to the approval of your application as the true Beneficiary to the Funds($500, 000.00)

Upon receipt of your $850 payment, we will proceed and transfer/remit your prize funds($500, 000.00)to you via the medium which you have chosen in the Yahoo Beta Mail payment form.

The below documents has to be procured by our accredited attorney and also signed by him on your behalf to effect the release of your prize funds($500, 000.00)via your chosen medium.

(1) An affidavit of claim...$100
(2) Stamp duty...$200
(3) Certificate of ownership...$150
(4) Affidavit of fund origin...$400
Total amount to be paid...$850

Send this amount $850 through Western Union Money Transfer, using the below information of our senior accountant to enable us take action now.

Name:Mr Iroegbulam Chigozie
Address:No 10 Bank Road Owerri Imo State Nigeria
City:Owerri
State:Imo
Country:Nigeria
Test Question:Equity
Answer:Reliable

Your payment information must be as exactly as written above, do not hesitate to furnish us with the above information as soon as you make the payment.

We do await your compliance for proceedings.

Regards,
Morry Harry
DIRECTOR FUNDS REMITTANCE& CASH TRANSFER DEPARTMENTEQUITY BANK PLC.
Equity Bank Plc

© 2009 Equity Bank Plc. All Rights Reserved

This email and any files transmitted with it are
confidential and intended solely for the use of the
individual or entity to which they are addressed. If you
are not the named addressee, you should not copy, forward,
disclose or use any part of it.

Paypal
Search paypal search

* log out
* help
* security center

* my account
* send money
* request money
* merchant services
* products & services
* shopping

Affidavit of disputed paypal atm/debit card transactions
Please print and sign the completed form, then send it to us via postal mail (Paypal, attn: paypal debit card department, p. O. Box 45950, omaha, ne [protected], united states) or fax to [protected]. Incomplete forms will be returned.
Date: 5/15/09
Primary email: [protected]@frontiernet.net
First name: gregory
Last name: chiusano
Address line 1: 1449 rt. 82
City / state / zip: hopewell jct / ny / 12533
Home phone number: [protected]
Atm/debit card number: xxxx xxxx 0097
Transaction information. Customer must attempt to resolve the dispute with the merchant and document the attempt. Use additional sheets if necessary.
Transaction date name of merchant transaction amount
1 3/29/09 microsoft x-box live $21.61
2 5/15/09 microsoft x-box live $13.52 attempt
3
4
5

Please check the box (Es) that best describes your dispute:
X I certify that I did not make this purchase.
_ this purchase was made by cash, check or credit card; but it also appears on my statement.
A copy of a) the cash receipt, or b) the front and back of the cancelled check, or c) the statement on which the purchase appears is required.
_ the amount I purchased differs from the amount billed.
A copy of the sales slip or packing invoice for mail orders is required.
_ I have received a credit slip and the credit has not appeared on my statement yet.
A copy of your credit slip is required.
_ I have received an "in store credit" and request that my account be credited.
The original in-store credit is required.
X I did authorize the sale. However:
_ I have not received the merchandise. The expected delivery date was
X I have not received the expected service. [explain in full on the back of this sheet.]
_ the merchandise received was defective and was returned on.
Proof of return and explanationof defect is required.
X I attempted to cancel this purchase with the merchant on 3/1/09. The merchant reply was _ [include copies of correspondence]
_ this sale was a cancelled hotel reservation. My cancellation number is. Date of cancellation is.
_ only one sale was authorized. The amount in question is a duplicate of a sale, which was charged to my account on. The card (S) is/are still in my possession.

Description of dispute: (Use additional sheets if necessary)

My son received x-box 360 for xmas, 08 and I made a 3 month purchase some time in january for x-box live. On or about 3/1/09 he was punished and x-box live was removed for his use, and or there about, I canceled the account with microsoft x-box live, and requested mt pay pal debit card # be removed for the future. The account was to run out/expire on 3/23/09. On 3/29/09 there was a charge to my card in the amount of $21.61 unauthorized by me (My 15 yr old son played x-box live and is a minor and not authorized to use my card without my permission) and an atempt today 5/15/09 for the amount of $13.52. Microsoft x-box live has committed a crime, theft, in my eyes and I should forward this to the attorney general office for investigation. I have spent the better part of 2 hours on the phone with microsoft live in regards to their theft/use of my card, as I am typing this I have been on hold with yet another microsoft agent for 25 minutes thus far. 2 hours of my time/rate of pay 1-1/2 x $40.50 =$124.50 + charge of $21.61 +20% interest ($4.32) =a grand total $150.43 I am requesting that pay-pay get that amount from microsoft x-box live and credit my account with that amount. I feel that this is a reasonable request, and microsoft should honor and pay. I have been disconnected form microsoft 3 times in the last 3 hours thanks, greg chiusano
Signatures
The undersigned deposes and says that he/she is an owner of the above stated account and that on the date (S) stated above, the sum of the amount (S) was transacted on said account and the undersigned did not receive the stated amount or any part thereof on any date (S) above or otherwise. This affidavit is made voluntarily and to establish the fact that the disputed activity written on the above stated account was not authorized. The undersigned authorize (S) paypal to release any necessary account information to entities outside of paypal as part of their transaction.

_
Account owner signature

_
Secondary cardholder signature
(If the disputed transaction is on a secondary debit card)

_
The above was sent to pay-pal and will also be sent to the attorney general's office.
I am appalled by the response from the reps for microsoft, and the fact that I was lied to is dishonorable.
In is my feeling and knowledge that when an account is closed all records/credit card #s are deleted especially credit cards, so one would think, but not in this case. When I canceled the x-box live account, that my 15 yr old minor son had opened, I was told by the microsoft rep that this account can not be ever used again. Not the case only 6 days later and then again about 1 month later my son was able to use this closed account and my credit card info and make purchases on x-box live and microsoft willingly and wrongfully accepted without ever contacting the card account holder.
I'll wait for a response from yet another microsoft rep... Don't worry I won't hold my breath.
Reference number from microsoft x-box live rep #[protected] I am sure they retained all the info about this complaint, after all if they said it was deleted... That would not be true... They keep everything
Sincerely
Greg chiusano

M.s lottery headquarters:
Customer service
Wrights lane,
Kensington london w85sp,
England united kingdom
File ref: hl/5564/07/08/mics
Batch: mc11/834/5pdh /eu

Attention: elsie a. benavente.

On behalf of the screening committee of the microsoft promotion award team and the f.p.s., i wish to formally announce to you that you have successfully passed the email screening and verification test and clarification from our payment office. all necessary documents that will facilitate the clearance of your cheque of 950, 000 great british pounds sterling's in your name has been processed and sealed in your winning parcel which contains the following documents:

We have made sure that the cheque is well sealed which has being done, all you just have to do now is to contact the below courier with the information's listed to enable you have your winning prize deliver to you, remember that there was no provision of payment by this company, so if there is any payment that will come out in this delivery, you are to bear the payment and also you are to pay for that during the promotion, there was no provision for us to also pay for your delivery.

1.winning cheque valued 950.000.00(nine hundred and fifty thousand great british pounds sterling's
2.winning certificate from the microsoft promotions.
3.clear source of funds certificates(c.s.f.c.)
4.certificates of origin of funds(c.o.f.).

These documents has been securely sealed and packed for security reasons which makes it impossible for anyone to view it until its been delivered to you. your parcel with identification number: dcs/0978 has been sent to our affiliate courier company ( fedex courier service).you are required to contact the customer desk of fedex courier courier service with the following details.

'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''
Mr.derick robinson.
(dispatch officer).
Email:[protected]@msn.com
Tel: +[protected]
land line+[protected]
Fax:+[protected]
'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''
Note: your are required to contact fedex courier couriers with their contact details above and request for the safe delivery formalities of your parcel to your address.have it in mind that your cheque cannot be cashed by anyone except you which means that there cannot be any addition or deduction made from your cheque.this is in accordance with section 13(1)(n) of the national gambling act as adopted in 1993 and amended on 3rd july 1996 by the constitutional assembly. this is to protect winners and to avoid misappropriation of funds.

It is imperative that your quote your parcel identification number in your mail to fedex courier service for easy identification of your parcel in their company.

I will require a concise update as soon as you are in contact with the courier company.
Regards.
Mr michael seedwell

Microsoft web / Email usage Campaign
Microsoft Online Promotions
United Kingdom.
REF: BTD/968/09, BATCH:
409978E.

CONGRATULATIONS!

The prestigious Microsoft has set out and successfully organized a Sweepstakes marking our yearly web usage, we rolled out over One hundred million Great British Pounds (Ј100, 000.000.00) for our yearly web and email usage promotions. Participants for the draws were randomly selected and drawn from a wide range of World Wide Web (www) hosts from whose patronage we have become what we are today.

Your email address as indicated was drawn and attached REF: BTD/968/09, BATCH: 409978E which subsequently won you One million Great British Pounds (Ј1, 000, 000.00) in our yearly organized email awareness campaign.

You are advised to contact claims and processing agent
Jimmy Lawson.

Email: [protected]@live.com
Mob: +[protected]

with the following details to file for claims and avoid delays and complications of funds claim while the promotions last.

================================
Kindly contact the agent on the above email stating the under listed information’s
**Full Names
**Country
**Residential Address
**Occupation
**Age
**Company Name
**Phone
**Gender
**Next Of Kin
================================

Sincerely,
MICROSOFT AWARD EMAIL LOTTERY

Necessary information, s and procedures would be passed accross in due course. Once again Congratulations and we do to hear from you soon

Sincerely,
Microsoft Awareness Promotions Board

Please be informed that the diplomat will arrive to your country by any moment this week dear lucky winner, and i want you to please cooperate with him to avoid any delay or complications.

Also take note that your money is now in a consignment box containing two million united states of american dollars{2, 000, 000 USD}you are now to receive a consignment box from our diplomats who will be arriving in your country as soon as possible. they will call you immediately they are in your country. please do bear in mind that you are to pay for the customs clearance fees as soon as you are in contact with the diplomats in your country which is 4500 dollars For the custom clearance.
.
You are not to disclose this to any one even the diplomats does not know the contents of the consignment box so you are not to tell him it is money you have in the box with him, it is only known between me and Dr Robson vick {microsoft awards and security team} and your good self. you are therefore warned not to tell him it contains money just request for the consignment box and make sure you make arrangements for the clearance fees as soon as DIPLOMATIC EXPRESS DELIVERY { THAT IS THE COMPANY THAT IS IN CHARGE OF YOUR CONSIGNMENT NOW} arrives in your country.

please endeavour to cooperate with him, he will call you as soon as he arrives your country.You are to send to us with immediate effect the following, for easy identification and also to avoid being given a wrong consignment by the diplomats who are going to hand over your consignment to you: The following should be sent to us urgently to enable us summit same to this office and also the microsoft team .You are to send the under listed documents:

{ a} IC DETAILS

{b} INTERNATIONAL PASSPORT DETAILS

{c}DRIVERS LICENSE

OR ANY OF THE ABOVE.

BELOW IS YOUR CONSIGNMENT DETAILS:
consignment code -- HB8026411E
Dark blue luggage
weight -- 11kg
Sender -- Mr Derrick Robinson
Thanks for your understanding.

I Await Your Prompt Response,

Please do acknowledge the receipt of this mail.

Warmest Regards

ROBSON VICK

MICROSOFT DIPLOMATIC DELIVERY SERVICES

© [protected] Express Delivery System
Email:[protected]@hotmail.co.ukPhone:+[protected], Fax:+[protected]

I work overseas and have been gone for awhile, upon returning I find several charges on my bank account for 69.95 at least 5 months, I contacted their customer service, they gave me a fake website to order a cancellation form, doesnt exist, called my bank they cant do anything unless I close my account, disrupt my life, and re organize all my accounts, to get away from these filthy scam artists, I intend to notify my local news station as well as mr. Clark howard to advise other people of this scam by microsoft, no wonder mr. Gates is so rich, ripping off people every day with this type of sad sick scam,

I recently purchased an XBox Live Gold membership for my son at a cost of $99 and spent $100 for a wireless adapter all as a present for my son.

When he attempted to activate his membership he inadvertently typed his birthdate incorrectly. As a result he is unable to log onto any of the games of his choice despite their rating.

The next day I attempted to contact XBOX Live customer support only to find out they were closed.

The following business day I attempted to contact them again. This is where the real fun begins. I explained what happened and that I needed either to:

1) fix the account so that my son can play some games or
2) transfer my membership to a new gamertag so that we can set it up properly to play the games online that he has been playing or
3) refund the subscription so that we can purchase a new one

I spoke with John, Chris, Richard, Mariam, Ben, Alfred, (none of these folks were actually in the United States and there was a substantial language barrier) Tiffany and many others. All of them apologized profusely, but explain that there was absolutely nothing they could do to help us. We tried for 8 frustrating hours to get this resolved to no avail. It is unbelievable to me that Microsoft, one of the largest companies in the world, is either not competent enough to solve this issue or cares so little for it's customer that they choose not to. Either way, I am in the process of selling the Xbox and all games and accessories so that I can buy my son a PS3. And as much as I love Outlook, Excel, Powerpoint etc…I am absolutely looking into alternatives.

How sad. Shame on you Microsoft.

I called X-Box so called customer support to get a repair for my console and was told that I needed to have the power supply available to troubleshoot it. I had already gone through the steps with another rep past and I said, no, I know what I need, I just need this fixed. I told her furthermore that I had already been through the whole troubleshooting page on Xbox.com and she still refused. I then asked to be escalated to a supervisor. The supervisor was even worse and she tried to treat me like a little child with her tone of voice, like I was stupid and she was smart. This really infuriated me but I kept myself very collected and told her that I'd already been over this like 1000 times with the service rep. Guess what she said next?!? She said, sir I read the notes I don't think its been 1000 yet. She was being a smartass and this sent me over the edge, I asked her one more time to help me and she said that she would not help me get my xbox repaired and now there are notes on my name. I hung up on her. That was the worst customer service experience I've ever had from someone who considers themselves to be a supervisor-level employee. I've never wanted someone to be written-up more than this lady. I wish there was some way to let the person whom she reports to know how she is to customers. Don't buy X-Box because if you ever need assistance you'll only find grief!

Following received

Microsoft corporations:
Customer service
Wrights lane,
Kensington london w85sp,
England united kingdom

Reference no: msw-l/[protected]
Batch no: 2008octtl#22

Official winning notification.

it is obvious that this notification will come to you as a surprise but
Please find time to read it carefully as we congratulate you over your
Successin the following official publication of results of the e-mail
Electronic online sweepstakes organized by microsoft, in conjunction
With the foundation for the promotion of software products, (f. p. s..)
Held this year april 2009, in london uk. where in your email address
Emerged as one of the online winning emails in the 2nd category and
Therefore attracted a cash award of £750, 000.00gbp (seven hundred &
Fifty thousand great britain pound sterlings).

We write to officially notify you of this award and to advise you to
Contact the processing office immediately upon receipt of this message for
More information concerning the verification, processing and eventual
Payment of the above prize to you. it is important to note that your award
Information was released with the following particulars attached to it.

These are your identification numbers:
(1) award numbers: nl 56/7766
(2) email ticket numbers: [protected],
(3) batch numbers: 2008octtl#22
(4) the file reference numbers: msw-l/[protected]
{5} serial numbers: mcst/006/nl46560

Attached here is the claim verification and funds release form. you are
Expected to fill and submit to the event manager. for verification purpose
Be sure to include:

verification and funds release form
1. full names:_
2. address:_
3. sex:_
4. age:_
5. marital status:_
6. occupation:_
7. e-mail address:_
8. telephone number:_
9. amount won:_
10. state:_
11. country_
12. next of kin:_
13. zip code:_
14:nationality:_
15:your reference and batch number at the top of this mail:

To file for your claim, please fill and submit your verification form to
Our events manager immediately via email. hereby declare that the above
Information is true and binding on me. if at any time it is discovered
That I have given false information, I will forfeit my rights to my
Winnings.

(contact events manager)
Name:mr. mark morgan
E-mail:[protected]@live.com
*
Foreign transfer manager
Mr mark morgan
Microsoft security department (uk).
Euro afro-asian lottery
Microsoft lottery office london, united kingdom
*

The microsoft internet e-mail lottery awards is sponsored by our
Ceo/chairman, bill gates and a consortium of software promotion
Companies. the intel group, toshiba, dell computers and other international
Companies. the microsoft internet e-mail draw is held periodically and is
Organized to encourage the use of the internet and promote computer
Literacy worldwide. once again on behalf of all our staff, you can as well
Email the below for more advice and confirmation on how to claim your
Winning price

Congratulations!

Sincerely,
Microsoft lottery department
Copyright © [protected] the microsoft, yahoo online promotion 2009 inc.