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Microsoft Corporation / unethical behavior

1 Philippines

I was trying to reach someone to ask about my boss' account and the agent immediately told me to talk to the billing team. I gave a bad rating because the agent did not hear me out and ended the chat.

The agent then reopened the chat asking why his rating was bad. I explained why and then he ended the chat without finishing the discussion.

Here is the chat transcript:

Site: https://azure.microsoft.com/en-us/overview/sales-number/

[protected]:20 AM EST
Transcript ID: HTvo6HsaMrUMrJEq7k89I0H52Z0BPa2b
Your recent chat with Vladimir

You
Hello, I am trying to reach billing to inquire about my boss' account.
Subscription ID: xxxxxxx-xxxx-xx-xx-xxxxxx

Vladimir
Hello! Thanks for reaching out to the Azure team!
Thank you
No worries
Please submit the ticket to the billing support team https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportrequest

You will be contacted back within 4-8 hours

You
Is there a way I can speak to someone about it?
Just a general question as to what the status of the account is.

Vladimir
At the moment you have reached the pre-sales team and we don't have the account visibility
Please submit the ticket to the billing team
May i ask why did you gave me this rating?

You
Did you resolve my problem?

Vladimir
Have you read my messages?
At the moment you have reached the pre-sales team and we don't have the account visibility

You
Yes and you said to send a ticket.

Vladimir
Yes

You
I saw a number to call on your webiste. Did you bother to provide that?

Vladimir
That is the procedure
That is the number for the sales team
Feel free to reach back out if you need help with anything else. Have a great day!

You
Where is your supervisor?
I have ended this chat. I do not think this is procedure.
You asking me about my rating to you.

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Nov 27, 2018

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