Microsoft
reviews and complaints

there is this person on Xbox treating people using there address and saying that they will shut down there internet. the persons xBOX name is Hella Cartz. When I took the mic from my son he was saying someones address and treating them I told them to stop and he told me that he hacked in to XBOX and microsfot couldn't do anything about it.
We do not need people like that playing on XBOX when they treaten children. I hope that you do somthing about this, like remove his microsoft acount to where he can no longer treaten people any more.
if you would like to contact me my CELL number is [protected]

Sincerly Scott Moore

I was uploading work files and Windows 10 shut down an open and active Internet browser for an update. I lost valuable time and missed a important deadline due to this issue. The lost time was costly! It was frustrating and unnecessary. Please have more respect for the countless professionals who may use your product — DO NOT automatically update your products!

I have limited internet bandwidth, specifically upload bandwidth.It seems Microsoft lives in a fantasy world where everyone has unlimited internet bandwidth.Windows 10 uses Delivery Optimization to share updates on my computer with other computers on the internet .I can not turn off Delivery Optimization from uploading updates to other computers on the internet.It continues to restart and uses all my internet bandwidth.
Previous versions of Windows, Updates could be turned off or set only to run when the user specified.Windows 10 won't allow the end user any control over Updates or how those updates are acquired, when they are acquired or which updates are important .Many of the updates are pointless and don't improve any aspect of my hardware or software.In fact many updates cause more problems than they are worth.Data loss being the highest priority.Many Updates include programs that are for information gathering by Microsoft for unknown purposes.
The argument of "What do I have to hide" is reminiscent of Nazi Germany and the Soviet dictatorships.
These practices are unacceptable and need to be addressed immediately.

Hi. I need help & im not sure how else to get it. On 1/21/19 microsoft charged my credit card 5 times totalling $200.. I immediatly noticed it & called my card who informed me they were microsoft xbox transactions & i needed to contact them.. So i did, I was told that in order to get a refund, i must do it online. I must have my order #s frm the purchses, before we can proceed with fixing the unauthorized purchases on my card. I ask how am i supoosed to have these order numbers when im not the one who placed these orders? They tell me to go onto xbox under my accounts order history.. So i did, they walked me threw it.. Problem was, there was no order history, there hasent been a purchase on my account not for the past 6 months..

So now MS agent says since theres no order history, i must have multipule accounts and its being used on another one... I explained thats impossiable because this is the xbox account, its the only microsoft account ive ever had, i set it up myself for the xbox & its the only microsoft product ive ever made a purchase on using my card.. (3 months prior i authorized a $10 purchase)

So by now ive been on the phone for around 3 hours, ive spoke with 4 different agents and 2 seperate supervisors/managers and so far this is all ive got...

1. I need order #s off purchases, (the purchases that i didnt purchase)

2. They can not provide these order #s.

3. The only way to get these # are threw my account.

4. The reason theres no purchase # in my account is because i have multipule accounts.(this is my ONLY MS account)

5. And they somehow they were able to look up the transactions but they couldnt tell me tge account name my card was being used on so that i could know what account i could locate these order numbers on.

I was already late for work & so frustrated i needed a break, I still hadent gotton any closer to getting my money back.

I called later that nite spoke to someone new, i thought he was a god send becausr he claimed he can locate account using my card if i provide him my card number.. Yes! Hello? Thats all i was asking for earlier and all 9 people i talked too claimed they couldnt do it.. So after 45 minutes we finally located the account name and when he said what accouny was using my card i was even more confused. He gave me my parents business account email.. An address i had never even heard of but knee for sure it was an account for our family business. I explainef thats strange because he said these were xbox purchases and that email in no way is affliated with our xbox.. But he insisted and in fact he even provided me with the order numbers that i so desperstly needed.. He walked me threw the whole online refund process and said i should expect an answer within 5 business days. He even gave me a confirmation number.
So 5 days later i call my card and not only is the refund not there but there's been another ten doller purchase! When i inquired about turning my card off they suggested not too until after i recieved the refund or else i wouldn't get it.
So now im mad. I get my confirmation number & once again call microsoft..
It took me 53 mins before i got a live person and once i explained everything and i gave him my refund service confirmation number, HE TOLD ME THAT REFUND ORDER NUMBER DOESNT EXIST..
So then i provide him my parents business account name that tge refunds were done under, AND HE TELLS ME THERE WAS NEVER ANY PURCHASES MADE FROM THIS ACCOUNT..
And now im so frustrated i could cry. It was their employee who told me the name of tge account using my card and thats the name. He also provided me the order numbers needed for my refund and he even gave me a confirmation number. And this so called manager tells me he doesnt see how thats possiable because he doesn't see any record of any of it... Ok so what now? How do i get my $ back? I need to go onto the account and file for refund. But how do i do that when i dont know what account it is? And the account i thought it was their now telling me its not, even tho thats the account the guy got my ordrr numbers from? Wth?

By this point i ask for corporates number. I dont know exactly what to do. I waitress for a living and that $200 that was taken was needed.. Chances are my 5 year old made the purchases by mistake since its his xbox but thing is, hes 5. Hes just lesrning to read, how can he make all these unauthorized purchaese without needing my pin or password and gow was even able to access my card simoly because i used it for a 1 time payment months ago? It just didnt make sense, but i wasent getting anywhere and by now ive got hours and hours invested into this. Now i feel violated.
After hanging up i called the corporate # they provided, it rang twice and then disconnect me. I googled corporate number, it sounded like a fax machine..
That was a week ago, last nite i decided to check my sons xbox just in case and what do u know.. Now there's order history with purchase numbers. (The same purchase numbers the guy provided when he helped me with the refund he said was on another account) so i complete the refund process thinking finally! I did it myself! Never again will i have to deal with microsoft!

But when i woke up and checked my account to see if there was any confirmation email sating they had recieved my refund request, there was only 2 emails stating the request for refund i had submitted the nite before was now closed. Along with the request # and did this help me?!?!

Are u [censored]ing serious? No reason or explanation no contact info reply option or links to follow up.. NOTHING.. JUST CLOSED.

So again i call microsoft.. Took 19 minutes to reacg a livr agent and when i do i ONCE AGAIN have yo explain everything and her only suggestion is to email support? Wtf? Support? Isnt that supposer to be you? So again i ask for manager, im on hold for 37 minutes and the line goes dead.. I call back.. Another 26 minutes and i reach live agent i immediatly ask for manager she puts me on hold and 8 minutes later comes back to tell me managers are all tied up but im in line for a call back. They will call back definetly for sure within 1 hour. Its now been 3 and my phone hasent rang.
I feel completly defeated. It feels like a crimminal act has beeb committed against me abd microsoft is nothing but a theiving fraud full of incompetent crooks! Ive searched google and sought wats to file formal complaint. Ive attemoted to reacg corporate ive called countless time abd spent countless hours and ive gotton no where. Does anyone have any suggestions. Please help.

I am writing to you to raise an issue about: xbox console

The issue that I have experienced was: i brought a xbox one of cex and its now banned of xbox live and thay or saying that my warranty is now void as of this and its not my fault as Microsoft said my account wud of been banned aswell and so did the manager at cex witch my account is not banned

It occurred on: 15/01/2019

i wud like use to fix, replace or refund

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Tony Stott

Store location birkenhead

Bought the same product twice. The first one I didn't know I had to mark as a gift. I could not talk to a real person, and I tried everything so I went through the chat (literally my only option). They saw what happened and told me the only way I can get it fixed so my son can have the product was to buy it again but as a gift. I was guarantee a refund because the first purchase was completely untouched. Received email stating no refund will be given. Called 2 more times, they claimed they could not transfer to the refund department and provided no number. 2 separate calls and I can't talk to anyone? I emailed 3 times and they sent a response that they closed the case. Seriously, I kept the emails. So i emailed them without using a reply and nothing. They are literally refusing to answer my emails. Absolutely nothing from Microsoft. Nasty customer service, nasty people, nasty theiving company.

I just spoke with Andres of your escalation team who has advised me Microsoft refuses to refund the disputed charges. Apparently this is because Microsoft feels my prior conversation with Rion did not entail him telling me he had updated parental controls and put the Xbox one in my name. In other words, it is Microsoft's position that I am lying, my child is lying, and that it is fair to keep almost $60.00 when I disputed one of the charges the SAME day it was charged. I have also been advised that MS does not record phone calls, nor have the "resources" to track up addresses and monitor for fraud. As someone who manages an entire Fraud Detection unit for a technology organization far smaller than MS, I find this laughable. MS also makes it nearly impossible to request refunds, cancel subscriptions, and remove payment methods as this took me an hour to do myself last night and as noted above, I am a manager for a technology company. However you clearly make it simple for a child to inadvertently make a purchase, if this I indeed what happened in this case. This is deceptive, unethical, and borderline fraudulent practice. As you are willing to lose us as customers and EVERYONE WE KNOW with whom we will share your "policy" over $60.00, I am filing complaints with the BBB, the FCC, your CEO (as according to Andreas your "escalation team" is the top of the Org chart) and will pursue this matter as necessary. Shame on your customer service and your deceptive practices, I certainly thought MS had higher ethical standards than this.

I was trying to reach someone to ask about my boss' account and the agent immediately told me to talk to the billing team. I gave a bad rating because the agent did not hear me out and ended the chat.

The agent then reopened the chat asking why his rating was bad. I explained why and then he ended the chat without finishing the discussion.

Here is the chat transcript:

Site: https://azure.microsoft.com/en-us/overview/sales-number/

[protected]:20 AM EST
Transcript ID: HTvo6HsaMrUMrJEq7k89I0H52Z0BPa2b
Your recent chat with Vladimir

You
Hello, I am trying to reach billing to inquire about my boss' account.
Subscription ID: xxxxxxx-xxxx-xx-xx-xxxxxx

Vladimir
Hello! Thanks for reaching out to the Azure team!
Thank you
No worries
Please submit the ticket to the billing support team https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportrequest

You will be contacted back within 4-8 hours

You
Is there a way I can speak to someone about it?
Just a general question as to what the status of the account is.

Vladimir
At the moment you have reached the pre-sales team and we don't have the account visibility
Please submit the ticket to the billing team
May i ask why did you gave me this rating?

You
Did you resolve my problem?

Vladimir
Have you read my messages?
At the moment you have reached the pre-sales team and we don't have the account visibility

You
Yes and you said to send a ticket.

Vladimir
Yes

You
I saw a number to call on your webiste. Did you bother to provide that?

Vladimir
That is the procedure
That is the number for the sales team
Feel free to reach back out if you need help with anything else. Have a great day!

You
Where is your supervisor?
I have ended this chat. I do not think this is procedure.
You asking me about my rating to you.

Office 365 has been very unstable, an error message keeps showing up, see below, since I signed up over 2 months ago, and there is no indication that MS is trying to solve the problem. I have had support look at it multiple times with momentary improvement, then within a couple of days the error message shows up again. I don't believe I am the only one with this problem because I have seen reference to it on multiple boards.

I would like to know if MS is doing anything about the problem.

lot of charge since mininum june 2018. microsoft xbox msbill, info cd.
Between 200$ ans 380$ every mouth since june. I need a refund for all fee. I will ask an investigation from Visa about that. I don.t have my mountlyt statement before june but probably charges from you between june to january too.
you could call me with an employee who speek french. It's gonna be easyier for me. I will leave my sell phone.

[protected]

Michel Roy

To someone who concerns
I bought the surface book 3 months ago .The first charger was broken in 2 weeks.Then I went to buy a new chargers and take care of it，only used twice and unable to charge again.I think it is the problem of the computer.
And I went to the store，they can not solve the problem and ask me to leave the surface book with them to test for 3 days although they knowI live 2 hours drive away.
The service of gentleman called Charlie is OK，but THE MANAGER WITH YELLOW UNIFORM ，he is so rude to me and let me cry.I feel so sad cause he keeps attacking
me like everything is my fault.
It is the first time for me to buy the Microsoft and also the last time.I only used them for study and charge them once a week.It was broken twice in 3 months and cannot replace.It waste me so many times and efforts.I used Apple macbook for 3 years ， it still works well and the charger has good quality.
I feel so sad and so disappointed about the product and the service.

I am trying to recover my hotmail/outlook account which is saying my password is incorrect.

i tried to change the password but cannot do so. i tried more than 10 times but whatever recovery information i have provided is unsuccessful.

so need your help. i have lots of important information in my account. i have been using this account for than 15 years.

my email id is - [protected]@hotmail.com

thanks,

Mario

i had a windows 10 update problem. it used to fail all the time. i had a chat with the technician through virtual agent, Renz Pagcu. he said he would solve the update issue. i gave him remote access to my laptop. instead of solving the issue, he removed all my drivers, connectivity, playback audio and also did something which affected my OS and restarted my laptop. after restarting i found out that my laptop had crashed and i couldnt do anything. he ruined my OS, and everything.
my internet doesnt work.
all my plugins are gone.
this is my case number [protected].

didnt expect Microsoft support people would do this. Such a disgrace.

October 5th my bank notified me I had $282 and Xbox charges. After a lot of looking I finally found a number for Xbox customer care.. I do not have Microsoft account so it was hard to get ahold of the right person. When I did I told her that I do not have a Microsoft account and Xbox to the internet or computer. Told her of the charges she asked me if anybody in my family would have done it. I said I have a two-year-old grandson and no he would not have done it. She made me call the child's mother while she was on the phone to see if they received a code or email. I could not believe I was having to do this. I told her I have no heat no food and my car is broke I have $5 left in my account extreme situation. I was treated like I was a thief. She was making me go through things I should not have had to do. She gave me a case number I called my bank back this morning they said go be with me Tuesday. Once again I have $5 to get through the weekend was going to get a part for my furnace this weekend and get it going I'm 55 years old I'm disabled I have a $400 a month income as of right now. And Microsoft has all the money in the world doesn't or shouldn't need mine. I called again today I talked to a customer care woman named Anne, who proceeded to tell me that I should have protected my card. I said exactly how was I supposed to protect my card? My card is on sites like Amazon and eBay. How rude that she would say such a thing when I told her that at this point I'm ready to go hang myself in my garage. I am distraught I have got some serious problems and Microsoft has my money. I asked her is there anybody I can talk to you for extreme situations no there is not she said you talk to your bank my Banks not open again till Tuesday. I don't think I'm going to buy much food or my furnace part with $5. She said the code was sent to the email and phone number of the person that use my card. I said the thief? I told her you should have been verified I've never had an account the thief I would love to get my hands on. Microsoft is protecting the seat the person who was innocent at all this is the one suffering. I'm not going to get my furnace to fix this weekend it's been cold here in Ohio. I don't have any food I'm not making this up I am in dire straits. And the woman I talked to today needs to be fired. What a lousy thing to say to somebody that's just been stolen from and not going to have any food. I do not have any children with an Xbox I don't have grandchildren with an Xbox I don't have an Xbox to Internet or computer. I am highly disgusted was Microsoft policy she's not giving somebody like me my money back when iTunes and Google refund it immediately. I would think Microsoft owes me an apology at the very least. Cannot believe the way I've been treated the past 2 days for being stolen from. This is Ludacris. As I told the woman yesterday while I'm making phone calls while she's on the damn phone line. I told the woman today I'm ready to go hang myself in the goddamn garage and then she tells me I should have protected my card. What the hell is that about? I need to get a website I guess so everybody can read what Microsoft really is and greedy corporate Pig who obviously doesn't drain their people to look out for the innocent people they are projecting the Microsoft money and the thieves that took my card

With the new changes to Games With Gold, with games we have already redeemed in the past, can we to play them if we cancel our gold subscription or will access be removed?

From what I understand, games we thought we now owned, by redeeming ownership over the years as a benefit of being an Xbox Live Gold Member, will be removed from our ownership in a callous move to ensure future revenues by Xbox.

Seems pretty unethical to court a subscriber with ownership of free games, then remove that ownership later.

I had a single license for Project and Visio to install on a new PC.
I uninstalled the programs on my old PC first and then tried to use the Product Key. No joy.
After an hour on the phone with support, I got a new product key to use for the new PC install.
Suggestion:

You register the key for an install. Why not do an un-register when you delete a program so that the product key is available again (for a different PC). That would:
1. Save time for Customer Service

2. Keep track of a L incense use on a single PC

3. Make the product key available for new installs.

Gordon

Trying to open my microsoft account to access the email account I have had for 15+ yrs.
Used every password I EVER use - and still no help. Made the mistake of using 2 step verification thinking it would make my account safer - what it didn't tell you is that you can't ever get in again. I even had a 25 digit recovery code which when entered said "not invalid." Of course, I can't try to obtain new 25 digit recovery code since I can't get into the email account.

So the plan suggested I open new account so I could communicate with "contact support." I did that and now Outlook will only give me new account. The previous account has over 30 files containing prior received and sent emails. This is a work email address so the files are extremely important and time sensitive.

I tried desperately to get a live person on the phone to resolve the problem unsuccessfully. The information I have received on the recorded phone message and online is that I can only reset the security info online - and now I have to wait 30 days to reset security info! This is a work (tho not formally business acct) account with a ton of information saved and responded to (also saved), email addresses of business people that I cannot access for 30 days ! REALLY!

WHY CAN'T I GET A PERSON ON PHONE WHO CAN ASK ME ENOUGH QUESTIONS TO DETERMINE WHO I AM, HELP ME INSTALL A NEW PASSWORD AND MOVE FORWARD - NOT IN 30 DAYS! THIS IS RIDICULOUS - CAN'T GET A HUMAN BEING ON THE PHONE ---- REALLY!

Had one issue corrected by customer support assistant.
Needed further assistance regarding DVD that will not load onto a NEW laptop.
It is not possible to get further support and all messages are refused and returned.
"support.microsoft.com" Email message cannot be sent from Mail.com OR Gmail.
...the new computer refuses to send the email message.
The 800 642-7676 number does nothing and simply asks for money to get help.

It appears MS support and complaint department are both closed to its customers.

I regret purchasing a new Windows laptop. There are many problems that cannot be resolved. For me, Microsoft is a unreliable corporation and abuses its customers...Terrell Jenkins

RE: SRX1438581918ID - 02/surface laptop / boot to windows /resolve

Dear Surface Support

Let me make this as clear as I can.

YOUR SERVICE IS UTTER CRAP AND I WILL BE SEEKING COMPENSATION PLUS ADVISE OTHERS NOT TO BUY YOUR PRODUCT.

Since seeking help from Microsoft with the above problem I have had a so called Tech Expert from your company who spent some time trying to tell me wrongly the unit was not covered by warranty, failed to understand clearly what was said to her then failed to find a satisfactory solution to the Surface Laptop in question. After seeking advice I was told it could not be repaired due to a fault caused by a Microsoft Windows 10 update.

She then advised I would receive in the mail details and documentation to return the computer and have it replaced. Meanwhile my Granddaughter, who required the unit for school, was computer less. Now a full week later I have still not received said documentation even though I have received two emails seeking when I will return the unit. Responses to those emails returned to say the issue was being escalated which seems to man it is being passed to the next desk along at the Tech Centre in whatever Country is being used due to cheap wages.

Back to the Computer. After reviewing the various problems that existed my IT Qualified son bypassed the Boot Up of the unit (your Tech Assistant ought to have known this step), switched to Safe Mode, turned off the Bit Locker then activated all the account details thus repairing the Laptop. Seems Microsoft are getting the service from it's Tech Centre commensurate with the wages they are paying.

I no longer need to return the unit. In fact I shall be returning to the market to seek another brand. One which offers proper Tech Support sounds appropriate.

This is a serious complaint from a Consumer and will be forwarded also to Microsoft Headquarters. Just not good enough.

Ray Hutchinson
14 Clarendon Views
Doreen Vic 3754