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4.4 2862 Reviews

Microsoft Complaints Summary

181 Resolved
445 Unresolved
Our verdict: When using services from Microsoft with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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9:59 am EST

Microsoft keeps going offline

Everytime...Every freaking time... I play madden 16 on xbox one and play connected franchise and play a really good game, which isn't freaking easy on all madden, and win, right towards the end i get a message that says i lost connection to ea server online and non of my game is saved. Every single freaking time. And yes i am putting all this in caps because i am pissed because every time i lose conveniently it all saves. So what the freak. This happened just now. And it has been happening for weeks and its pissing me off.

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12:44 pm EST

Microsoft unauthorized credit card charges

The dates and the charges are as follows: 09/11/15 $21.44, 10/06/15 $20.37, 11/10/15 $4.28, 12/08/15 $6.42, 12/14/15 $16.08, 12/20/15$5.35 $1.06 $2.13 $3.21, 12/21/15 $4.28 charge pending. These are the dates and amounts that are on my Visa credit card without my authorization. I ask that these charges be refunded and further charges stopped. Thank you.

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5:03 am EST

Microsoft unknown charge

he charge microsoft mysterious 39 4 charge from nowhere was first reported Dec 18, 2015. microsoft mysterious 39 4 charge from nowhere charge has been reported as unauthorized by 95 users, 25 users recognized the charge as safe. Help other potential victims by sharing any available information about microsoft mysterious 39 4 charge from nowhere.

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12:34 am EST

Microsoft unauthorised credit card payment

16 December 2015, 5.31AM AEST $124.20 charged to my credit card. I rang Microsoft at 1.23pm 17 December to query charges and was told that the charges relate to ingame purchases for a FIFA game on an XBOX. I do not own an XBOX or a FIFA game. They were not able to tell me any account information related to MY credit card, but were able to send a microsoft verification code to the account owner's email address. This was not my email address or the email address for any of the people living in my house. They could not cancel the account or remove the credit card from the account until the account was verified with this code. Great work. The person who set up an account and fraudulently used my credit card details has more rights than I do. Microsoft did try to sell this to me as protecting my account - ignoring the fact that I did not actually have an account - a criminal has an account and is illegally using my credit card details.

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5:53 pm EST

Microsoft email from general manager, public/ online sector uk derrick mccourt

This email states that I have won 845, 000.00 GBP in an Online Microsoft Award 2015. It also asks me to provide my personal details and not to tell anyone else about this to avoid the draw being void. I live in Australia and am sick and tired of these spam mails. It also includes a photo of both Derrick McCourt - General Manager, Public/Online Sector UK, and is signed by Michel Van Der Bel - Managing Director. Apparently at the bottom of this spam email it states that it was sponsored by Satya Nadella who is apparently the CEO/Chairman that sponsored this draw. I need for you to have this reported to the proper authorities before I go to my authorities and report being spammed. I would like you to report back to me at: jf.[protected]@bigpond.com Debra Fisher

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9:35 am EST

Microsoft hotmail/email

[protected]@hotmail.com, password "2006caddy", "it looks like somebody may be using your account" for months! and, nobody is using my account! i just did not logout properly! recovery failed multiple times; new account creations, that i never wanted, failed too! horrible customer care/support/ care, microsoft!

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12:55 pm EST
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Microsoft unauthorized credit card charges

My visa credit card has an unauthorised credit card payment made at Microsoft - 39 Miami, Miami, Fl. merchant reference 2524635 . The charge to my account was US dollars 1453.05 and the information I have is that 'signature used' as opposed to PIN. This charge was made to my account on November 20, 2015. I returned from the US on November 7th and I have currently have my card in my possession. How then could it be physically used for several transactions last week. I would hope that Microsoft have cctv and could track the individual who presented the card - assuming they were also asked for additional identification as is normal.

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XeltranFlux
, PH
Mar 29, 2016 9:48 am EDT

Try to contact this number [protected] and talk to accounts and billing

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6:16 am EST

Microsoft withdrawal from my checking account

There are 2 transaction on my bank statement. I have no idea what they are for. the withdrawals total $120.00. Couldn't find a phone number to contact them and had to file a fraud complaint with the bank. They cancelled my debit card and issued another one. What a pain. I have auto pays on almost everything. Now I have to call all those companies and change the car number. What ever this is had caused a big pain in my _ _ _.

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ccseals
, US
Nov 18, 2015 5:33 pm EST

Microsoft made a withdrawal from my checking account. I told them I do not have Xbox nor have I ever ordered anything from them. He asked for my card # and told me that they made no charge to that card. I gave him all the info and all he said was sorry. I'm on a fixed income and now I will not have enough money to pay my bills for the rest of the month. I am pissed! I need my $64.64 back in my account now.

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5:07 pm EST

Microsoft xbox one controller

My son saved up to buy a fancy Xbox controller . Just out of the box a few weeks it stopped working . Brought it back to the store after buying the extended warranty . AS the thing was not 90 days old yet had to deal with Microsoft . Spent three hours on the phone with tec support . Nice guy did what he could so it was set up to get a new one . Then came the bomb shell, you being my son must pay the shipping . What is this about it's new it's not working you can't bring it back you have to pay half the price you paid for it to return it . I got a better idea we all wise up and stop dealing with Microsoft . Shame on you Microsoft ripping off kids for there hard earned allowance .

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9:00 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Microsoft surface pro 4 pre-order

⁠⁠⁠I'd like to express my huge disappointment and terrible customer interaction I experienced with Microsoft recently. I pre ordered the Microsoft Surface Pro 4 on 6 November, encouraged by your great advertising and marketing that you will deliver promptly on the release day. These are the facts of my experience with Microsoft: - the pre order was processed smoothly and received an email shortly after to confirm order - around ten hours later, I received an email stating you were having problems processing my order due to difficulties with my payment - I quickly logged into my PayPal accounts to verify the payments had been processed and saw your transaction had been authorized, order placed and payment pending - at this point, I tried to update my order payment details and I received an email advising my order was cancelled - I called customer service to solve this issue, your consultant advised my order was fine, she could see it was being processed and it will be delivered as promised- reference number SRX1311914184ID. An email was sent to support my call and its outcome - the next morning, I checked the order status and to my annoyance and shock it still shows as CANCELLED - I contacted customer service again to finally resolve this issue that should not be happening - your consultant advised I had to order the product again as the previous one had been cancelled. NOT HAPPY! The payment has been suspended in my account and I have no access to these funds until it is cleared. WHAT IS WRONG WITH YOUR SERVICE? I am a supporter and fan of your products, have faith in your integrity and customer satisfaction. However, I find myself totally dissatisfied, disappointed in Microsoft and cannot believe the incompetence from your team. I expect so much more from your brand. I have now decided not to order the product and my faith in Microsoft has forever been marred.

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2:23 pm EST

Microsoft email/hotmail

[protected]@hotmail.com (password "2006caddy") "It looks like somebody may be using your account" FOR MONTHS! Recovery failed MULTIPLE TIMES; new account creations, that I NEVER WANTED failed too! Extremely poor Customer Care/Concern, Microsoft!

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2:21 pm EST
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Microsoft ms office 2016 for mac - sold under false pretenses

Before purchasing MS Office Home & Student 2016 for Mac, A Microsoft Sales rep. answered "yes" to some very direct questions about being able to record macros in this version of Excel. After purchasing the office, I quickly realized the version of Excel that comes with this MS Office suite does not have the ability to record macros. My questions are: is this version of Excel 2016 supposed to have the ability to record macros If "YES", then my version is flawed and needs repairing if "NO" then this product was mis-represented to me by the MS Sales Rep. and I will need: a full refund - WITHOUT deactivating the purchased products (which I have come to understand may not be an option), or be provided a version of Excel that does have the ability to record macros. I should also mention that I spent over 6 hours online, spoke with over 20 different MS "help" agents - many of whom simply disconnected the line, and NOT A SINGLE ONE could answer the basic question I have above. The only alternative I was provided was to create a single online support ticket for $499 - just to ask a question, and not dealing at all with the issue that the product sold doesn't operate as advertised. Misrepresenting such a product is fraud - plain and simple. Forcing me to pay $499 to deal with the problem is extortion. Microsoft should be incredibly ashamed on both fronts! You can not sell a car to someone saying it comes with a steering wheel, and provide one without - only to ask for more $$$ to see if that model of car was supposed to have a steering wheel included in the first place. I have also now understand that there is absolutely no recourse, as the SALES department refused to deal with the question about selling the product under false pretenses, and the TECHNICAL dept. continues to refer me to the $499 single support ticket - again only to ask a question about a product that only cost $150. MS online support is a COMPLETE JOKE. There are no experts, unless you are willing to shell out $499/question. I respectfully ask that this post be answered directly by a MS Sales or Technical representative, with answers on all fronts.

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9:47 pm EDT

Microsoft unhelpful tech support chat

I contacted MS technical support chat on 10/11/2015 about importing address book files from my old Mac to a Windows 10 PC. I could not find the contacts application or similar function on my PC, or clear instructions on how to do this. The tech support chat ended as soon as it started. The rep ended the session, telling me MS doesn't support Apple products and I should contact Apple. (See snapshot of chat below). This was very discouraging and disappointing. First, the rep failed to recognize that my problem is not with an Apple product, but how to transfer data files to the PC. Second, this certainly is not the way to treat a new customer, especially over a minor matter. If the rep didn't want to talk, he could have directed me to online resources. I am still searching for clear instructions to import the data files. The MS support forums are not yielding clear answers. I hope they do better next time.

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7:35 pm EDT

Microsoft windows 10

Windows 10 is a fraud. I updated for free and immediately it deleted my printer, office (Word/ Excel/ etc.), and many other capabilities I am suppose to have (and are paid for). Also, when I log on, it takes a long time for Windows 10 to bring up internet. Originally it took 15 minutes but tonight it was over an hour before Windows 10 would allow me to use internet. When I type in simple things like "Bing" or "Men's Denim Jackets", Windows 10 tells me that it does NOT know what those are. Also, when Windows 10 does work, most of the time I am still unable to do searches easily because Microsoft created Windows 10 to splatter the news all over the screen to where you are unable to find the search box and it is near impossible to remove the "garbage". If I want "garbage" (News) then I can search for it on my own. I do NOT appreciate Microsoft deciding for me when I should look at the garbage (news)! I complained to Microsoft about that and certain other problems, and well, I may as well complain to the doorknob! I recently was able to print something off after re-programming the printer back onto the computer. I am hoping this problem is permanently fixed and will NOT be deleted again, but, I have NO confidence in Microsoft! I am finally fed up with Microsoft' fraud. Microsoft cannot say that I am being unfair to them by warning others about Windows 10. I have been more than "patient" and "understanding" since Microsoft installed Windows 10! To all those being solicited by Microsoft to "update" to Windows 10: Why don't you consider getting an Apple Computer instead?!?! I have NEVER had an Apple Computer, but, I have heard that they don't have the problems, aggravation, and heartache like Windows does. I am seriously considering looking into Apple because Microsoft is a failure and disappointment. If Microsoft has any honor, they will repair my computer on their end and also add the time I have NOT had "Office". "Office" has to be renewed every year, and the time I have lost service, I want them to replace that time! It would also be nice if the head of Microsoft apologized and gave me an explanation why his company defrauded me and caused me all this unnecessary grief. I know! I know! The "repair", "replacement", "apology", and "explanation" are actions that will only take place in my dreams and NOT in reality. It is the sad "fact" of reality.

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7:06 pm EDT

Microsoft they made my games unplayable

For several years I have had a subscription to MSN Games, $6.99/month, allowing me one "free" game per month. I had about 30 games, but recently received a message that there was a required upgrade, which I obediently installed. The result was that only about six games continued to work. I contacted them and after a significant wait received a message that included links to re-download some of the games, information that some were no longer available, and an offer to substitute other games. The list I was given consisted of kinds of games that I do not enjoy and would not pay for. Some of the new links worked and some didn't. I informed them of this and received another message with additional links, which did work, and instructions to pick whatever 16 games I wanted. I sent them a list of the 16 titles I chose. Now I have a new message. Guess what? Back to square one, with links, which don't work, for a few of the "new" games, and an excuse that "older" games (August of this year!) were no longer supported. I have asked them to either give me working links or my money back but I hold out little hope.

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10:31 pm EDT

Microsoft windows 10

In the early part of Aug., 2015, I acquiesced to repeated advertisements for a free download of Windows 10. Just under 2 years ago, I had bought a Laptop Computer, that had Windows 7 preloaded on it, with the expectation of upgrading to Windows 8 which was due out in short order. The purpose was to replace a desktop computer with Windows XP which had been abandoned by MS.
Windows 7 was giving me such a headache to use, I figured that I might as well go onto Windows 10 as to waste time on Win 7, learn it, and then wait for MS to abandon it.
Not only did Windows 10 not download (or maybe it did), but it also took down my laptop entirely so that not only do I not have Windows 10, but I no longer have Windows 7. Likewise, I can no longer use an $800 (2 years ago) laptop and I have no access to files stored on the unit.
A local MS representative, unable to correct the problem has offered me the option to drive, at my time and expense, to an MS store to see if they can correct the problem, or to pay for a local technician to try to correct the problem. If I'd had any idea of the risk, I would have left well enough alone.
.

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S
Syamsul Kadiman
, US
Oct 09, 2015 3:02 am EDT

I'm now using windows 10. My printer is connected to another desktop running windows XP. Now, I have problem printing from my Excel or Word. Seems windows 10 can detect the particular printer but fail to communicate with it. Even more surprising, I can print a Publisher file without any problem. So, is it Excel fault or Word, or the server PC, the printer, my PC or windows 10..? None of this ever occur prior to having windows 10. Please send me solution

ComplaintsBoard
R
10:36 am EDT

Microsoft poor licensing support

26 - 27/08/2015
Support ticket number
[protected]
The problem lies with updating hardware and the closing of windows licenses to the device involved in the hardware device.

First I would like to note that if you change a cpu, motherboard and ram card the license for your computer will become invalid.

Why is this a problem?
With the new release of windows 10 which is provided as a "free" upgrade the are higher resource and hardware demands yet if you upgrade the device to support the demands the license will become invalid.
Now this is a issue due to the fact that sales personnel will guarantee the windows license is a lifetime supported offer and you are not told that hardware upgrades will invalidate the license furthermore the MS website assures you that if you contact support the problem can be resolved.
After speaking to 7 support technicians and being constantly sent between one and the other the problem was not resolved and I was informed to buy a product I have already bought for a computer I have already licensed at full price including a price hike since the original purchase.

Desirable solution - allow users who have upgraded major hardware to obtain a new license for free via support after proof of purchase has been confirmed and deactivate the redundant license after finalisation of help procedure.

Current solution is black flag windows and never support micro[censored] ever again.

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8:37 pm EDT

Microsoft credit card non-security

On 3/10/15 I ordered software from Microsoft Store, using my Amex card and my alternative E-mail address that had never been used before. That Evening, FIA Card Services called me to report suspicious activity on my AMEX card. Several very large charges had been made, including one at Nordstroms. Both Nordstroms and Microsoft are based in Seattle and I conclude Microsoft has a very serious problem with their "secure" ordering line, and/or, the integrity of their billing employees. Via U.S. Mail, I directed Microsoft to cancel my Outlook.com E-mail address that had never before been used, and also had FIA Card Services decline all the bogus charges.

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2:25 am EST
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Microsoft credit card charged without permit

Hi, on feb 15, 2015 microsoft has charged my visa card 1 dollar for an incopmlete payment transaction online. I canceled before completing the purchase but microsoft charged me $1 for nothing. I recieved sms saying that "online store bill. Ms. Net lu" has charged $1. I still do not no what is this charge for. I asked my bank for the transaction number and they gave me this number (053250) .
This $1 must be refunded to my visa. Thanks
Yours,
Ali

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Vilas Kokate
, US
May 08, 2016 6:24 am EDT

To my son when logged the computer he got the message that the for using microsoft he has to answer some question which he answered correctly. Then a payment of Rs.250 was paid through mobile service provider. A message is received that the payment is made and a reference no is provided PM.TXN.id [protected]. please confirm what is it ?

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Emily LaSalle
, US
May 08, 2016 10:02 am EDT

Someone got into my sons Microsoft account and took my credit card information and charged 2 games to it on May 8th 2016 around 5 am and 3 am. The games are Rocket League and ARK. The ID of the person is LilFanTMF and Tonycruz11. I am requesting a refund for these games because I did not authorize these purchases.

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MIke Gwuap
, US
Oct 28, 2015 2:29 am EDT

They took out $59.99 for no reason.

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Chandra shekar D L
,
Sep 03, 2007 12:00 am EDT

I had received the same mess and replied him twice...
What will they do having our personal details. I have send each and every details to him...

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Brian L Wakeland
,
Oct 02, 2007 12:00 am EDT

This scam lists our telephone number and we're getting numerous telephone calls and our cell service is being billed for incoming calls and it is a business phone. So changing the number with our server is not an option at this time.

Beware people!

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Janet
,
Feb 10, 2008 12:00 am EST

I have a problem with Microsoft and their claim filing process. I recently filed a rebate and sent it through the mail. The claim process is not the same had I filed on line. When you submit a claim through the mail you are required to supply additional product information. When you file online all they want is the barcode and store info. The only reason that I purchased the microsoft product was because of the rebate. Had I known that they have such a double standard when it comes to product rebates I would have gone with someone else.

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Howrider
, WS
Jul 30, 2012 2:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

That figures a great program that has been around for years gets the boot...This program was great for everybody from kids to adults..You learn how planes work...Microsoft supports games for XBOX only now like big time shooters...Yeah this is going in the right direction NOT...I do like shooters but this was a great learning tool for everybody...Everybody buy a PS3 and get rid of the greed company Microsoft...

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Kloberman
, US
Jan 18, 2012 6:27 pm EST

I received a charge on my credit card for a year's subscription to X-box Live. When I asked my gamer about it, he said he had canceled that. I called the service and found out that my son had indeed canceled the subscription, but had not canceled the automatic renewal. They refunded this year's payment, but I guess I paid last year for naught. HOW CAN THEY DO THAT?

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lynn
, US
Apr 15, 2011 11:24 pm EDT

I have purchased 2 X-BOX 360'S within the last 5 years. Both of them got the RED RING OF DEATH. The last one is 10 weeks outside of the warranty, and Microsoft will not do anything about it. It's evident that the X-Box has major flaws and Microsoft knows this. They will not stand behind the product they sell. I will not be buying another product from Microsoft!

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K3ny0n
Middlesbrough, GB
Apr 14, 2011 8:53 pm EDT

Microsoft taking £5.99 a month out of my bank account without authorisation, bearing in mind that it only cost £5.99 for 3 months! I've never known a company so greedy, they charge for absolutely everything. Do not deal with Microsoft, get a ps3 it's alot easy to fix problems you may have, and playstation network is free. Microsoft you disgust me and alot of other people. Pathetic.

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7:18 am EST

Microsoft impossible to cancel the order

I placed order on the website www.microsoftstore.com. I bought computer and software from them. I was really shocked, ‘coz I wanted to cancel my order. I had some personal issues. I went to the website and tried to do it online, but it was impossible and I needed to contact the seller. I tried to reach online chat agents. They were online, but they didn’t communicate with me and no one replied to my emails. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.

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Microsoft Customer Reviews Overview

Microsoft Corporation is a global technology company that offers a wide range of software products, services, and devices. Its portfolio includes the Windows operating system, Office productivity suite, and cloud services through Azure. Microsoft also provides personal computing devices like the Surface series, as well as gaming products under the Xbox brand. In addition, the company delivers enterprise solutions, including server products, and has a presence in the professional networking space through LinkedIn. Microsoft aims to empower individuals and businesses with tools for productivity and innovation.

Microsoft In-depth Review

In summary, Microsoft is a very big company with many products and services. They are known for making Windows and Office, and they also make computers and Xbox. They work hard on new technology and care about their customers. They try to keep information safe and help the environment. Many people like their products, and they make a lot of money. They have plans for the future and are important in the technology world.

Company Overview

  1. History and Background: Microsoft start long time ago in 1975. They make many important software like Windows which many people use on computers.
  2. Mission and Vision: Their mission is to empower every person and every organization on the planet to achieve more. They want to help people with technology.
  3. Market Position and Reputation: Microsoft is very big and strong in market. People know them and trust them. They have good name for making quality things.

Product and Service Range

  1. Software Solutions: They have Windows for computers and Office Suite for work like Word and Excel.
  2. Hardware Offerings: They make Surface tablets and laptops, and Xbox for games.
  3. Cloud Services: Azure is for businesses to use cloud, and OneDrive is for saving files online.
  4. Business and Enterprise Solutions: They have many services for big companies to help them do business better.

Innovation and Technology

  1. Research and Development Efforts: Microsoft spend a lot of money to make new things and improve technology.
  2. Technological Advancements: They always try to make their products better and faster.
  3. Patents and Intellectual Property: They have many patents for their inventions to protect their ideas.

User Experience

  1. Ease of Use: Their products are usually easy to use for many people.
  2. Interface Design: The design of their software is clean and simple to understand.
  3. Accessibility Features: They have features for people who need extra help, like bigger text or voice control.

Customer Support and Services

  1. Availability and Responsiveness: They have support all the time and they answer quickly.
  2. Support Channels: You can get help through chat, phone, or forums on the internet.
  3. Service Level Agreements (SLAs): For businesses, they have agreements to make sure they give good service.

Pricing and Value for Money

  1. Cost of Products and Services: Some things are expensive but they are good quality.
  2. Licensing Options: They have different ways to buy or use their software, like one-time purchase or subscription.
  3. Discounts and Offers: Sometimes they have special prices or deals for students or businesses.

Security and Privacy

  1. Data Protection Measures: They work hard to keep information safe from hackers.
  2. Compliance with Regulations: They follow rules like GDPR in Europe for privacy.
  3. User Privacy Policies: They have policies to tell people how they use personal information.

Corporate Responsibility and Sustainability

  1. Environmental Initiatives: They try to reduce waste and use clean energy.
  2. Community Engagement: They help communities with education and technology.
  3. Ethical Business Practices: They try to do business in a fair and good way.

Partnerships and Ecosystem

  1. Developer and Partner Network: They work with many other companies and developers to make more products.
  2. Integration with Third-party Services: Their software can work with other services to do more things.
  3. Marketplace and App Store: They have places to buy and download apps and software.

Customer Reviews and Testimonials

  1. User Feedback: Many customers say good things and like their products.
  2. Case Studies: They show how their products help people and businesses.
  3. Industry Awards and Recognition: They win many awards for being good at technology.

Financial Performance

  1. Revenue Growth: They make more money every year.
  2. Profit Margins: They keep good amount of money after paying all costs.
  3. Market Share: They have big part of market, especially in software like Windows and Office.

Future Outlook and Developments

  1. Upcoming Products and Services: They are planning to make new things that people will like.
  2. Strategic Plans and Goals: They want to keep growing and be more important in technology.
  3. Industry Trends and Predictions: They follow trends and try to predict what will be popular in future.

Conclusion and Recommendations

  1. Overall Impressions: Microsoft is a very strong company with good products.
  2. Suitability for Different User Groups: Their products are good for many people, like students, businesses, and gamers.
  3. Final Verdict and Suggestions: I think Microsoft is good choice for many people who need technology for work or play.
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4. Detailing the experience:
- Provide detailed information about your experience with Microsoft. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

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ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Microsoft?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Microsoft Customer Service. Initial Microsoft complaints should be directed to their team directly. You can find contact details for Microsoft above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Microsoft. Discuss the issues you have had with Microsoft and work with their customer service team to find a resolution.