Microsoft
reviews and complaints

I have a solid state hard drive as my main drive which all essential windows functionality and games installed to it. To save space i install other programs, and games that don't require the speed, to the D drive.

After the latest update every program and game (steam) on the D drive has completely vanished from my drive. the associations and presence on the control panel exist but even when trying to uninstall them the system says they cannot be fond and just removes them from the list.

None of the deleted files were mentioned anywhere after the update, just gone off the system, even a list of deleted files or programs would have been helpful so i would at least know what had gone.

Even if i download them all again what's to stop the next update doing the same?

The update also reset numerous system settings that i had changed to suit my requirements, i guess i'm just not using windows in the 'right' way.

Hi
I have just started my own business and for the same I ordered microsoft surface book
First time I wanted to switch to microsoft surface from laptop also I need it fast but it was my mistake I choose kogan to purchase I thought its microsoft dealer must be of quality people. I ordered approx 20th april it took approx 10days to come to me when received battery was not charging we did whatever microsoft support suggested and microsoft tools said there might be problem with surface need repair then I contacted to kogan it took approx 6-7 days to make it return when I send it took approx 7 days to reach them (kogan return no. Ra1249001) they received on 15th may and sent email with 14days return process will be done.
Please see its my small business where every cent matter and I wanted it quick now its more than 35 days I am still waiting for return money from them so that I can buy some thing reliable also from reliable store.
Is this the microsoft reliability of product?
Is this the quality of service we should expect from microsoft?
Any way I have no word also I have no option then just getting crushed with the situation.
Please atleast do not flag big name of quality... I think you understand the frustration of a small start up company.

Thanks
Onkar pathak - australia
M:+[protected]
E:[protected]@photonoffshore.com

I have dell inspron 5856 computer. I was receiving notice on my computer for the last several weeks that I need to update my computer from microsoft, notice would not go away. As soon as I clicked on update, it took an hour and now I can not start my computer.
I have blue
Screen. I am upset as I think I have lost all my files. I called best buy to fix the problem, they are charging me around $ 175 to fix it. I have lost all my files. Microsoft should pay for this. Please help.

Call me at [protected]. Charged $149.90 for removal of a virus, which I was told why my wireless printer was not connecting. This did not correct the problem. After working with the third tech, the problem is my router signal. Printer now working. Also I am on a plan that permits only 15 pages/month. Use all my 15 pages with tech trying to set up printer. Got an email asking if I wanted to buy more print! I charged the $149.90 to my paypal account... refund this charge!

I am using Windows 10 Build 10240 and I am constantly pestered by notifications that I need to update. I tried to turn off updates by using services.msc but I was told that it won't work because the file contains a virus or a potentially unwanted software which Windows Defender does not agree on when I run it in safe mode.

I cannot update because I am very low in storage space and it seems it does not accept space from USB drives.

Dear officer,
I would like to ask if you are sponsoring a draw in collaboration with FIFA WORLD CUP organisers. The thing is; today on 18th May, 2018 I just received email advising me that my email address was drawn in a computerized draw and won me 1 million pounds.
"Computer ballot was organized by the Microsoft Online Network sponsored by
FIFA MICROSOFT NETWORK, at Johannesburg, South Africa. This promotion was
held in South Africa because of the successful FIFA 2010 WORLD CUP that was
hosted in South Africa (2010) ."

Can you please confirm sponsoring such a draw.

Khumbo

Thank you for contacting Microsoft Support. I am Connie. How can I help you today?
‎5‎:‎31‎:‎44‎ ‎AM
Please be aware that if you switch apps or change focus to another window while working with us, you may get disconnected from your chat session. To ensure the best support experience, please stay active in this chat window.
‎5‎:‎31‎:‎44‎ ‎AM
Good day! Welcome to Xbox, how are you doing on this lovely day?
‎5‎:‎31‎:‎58‎ ‎AM
hey guys
‎5‎:‎34‎:‎16‎ ‎AM
I have a situation that I need resolved.
‎5‎:‎34‎:‎24‎ ‎AM
Sorry for the inconvenience.
‎5‎:‎34‎:‎36‎ ‎AM
May I know how may I be of assistance today?
‎5‎:‎34‎:‎45‎ ‎AM
I have had an enforcement action against me. I am not ok with the way you have handled it and in fact, I am at the point that I have appealed and was denied a favorable outcome
‎5‎:‎35‎:‎26‎ ‎AM
my problem is this, you have no right to limit my free speech, especially when someone engages me first
‎5‎:‎35‎:‎57‎ ‎AM
I spend a lot of money on your system, games and through your xbox live system. A lot. and my point to all of this is, if I am going to be harassed by
‎5‎:‎36‎:‎54‎ ‎AM
the people who use your system, then your suspend me for responding, then I don't want to spend my money on you anymore
‎5‎:‎37‎:‎27‎ ‎AM
so if I can't get this reinstated, I will be dropping my service today and I would like a refund on my remaining Xbox live account.
‎5‎:‎38‎:‎07‎ ‎AM
Sorry for this inconvenience and this is not the experience we want you to have.
Please understand that our Enforcement Team is handling cases like this.

And we totally understand how you feel about your account is on Temporary Account Suspension
‎5‎:‎38‎:‎51‎ ‎AM
Allow me to check further your account here Matt.
‎5‎:‎39‎:‎06‎ ‎AM
Im not saying that I am right in the deal, but what I am saying is that I spend a lot of money to your system and I wont stand by and let someone talk down to me. I will always retaliate and blocking someone who pays you well, is not good business.
‎5‎:‎40‎:‎15‎ ‎AM
By the way, did you happen to report those gamertag who is harassing you online?
‎5‎:‎40‎:‎48‎ ‎AM
As far as I know all reports gets investigated. But one report does not really get a player banned instantly. The enforcement team still has to gather enough information before they will start an investigation to prove that these reports are real and not just players taking advantage of the report feature. It is most probably that you got reported before and all reports got piled up alerting and triggering the enforcement team to start an investigation for your account. This might have given you a wrong impression that one action got you suspended. But I assure you that one mistake is not enough to get your account suspended. I will look for the article about this so that you can check this one yourself as well. One moment.
‎5‎:‎42‎:‎38‎ ‎AM
Here is the right article Matt. I wish I can get your account suspension lifted. But unfortunately we don't have this privilege as account suspensions are given by the enforcement team. If we are assigned with suspensions, I will surely not suspend anyone as I am also a gamer myself and in competitive gaming, bad mouths are common. I know about it because I got suspended because of it as well few months ago. But here is the link:
HTTPs://enforcement.xbox.com/en-US/home/howto#sub-topic0-5
‎5‎:‎42‎:‎55‎ ‎AM
Allow me to check as well about your request of getting a refund for the remaining months you have for your Xbox live gold subscription or check some options.
‎5‎:‎43‎:‎52‎ ‎AM
I hope I didn't lose you. Are we still connected?
‎5‎:‎48‎:‎16‎ ‎AM
Im here sorry
‎5‎:‎48‎:‎31‎ ‎AM
let me read what you said
‎5‎:‎48‎:‎36‎ ‎AM
ok please let me know what I am looking at for a refund
‎5‎:‎49‎:‎23‎ ‎AM
Thank you for holding Matt.
‎5‎:‎49‎:‎49‎ ‎AM
I'm very disappointed. You can't just block everyone cause they don't talk the way you do. that is against the 1st amendment. I'm going to make sure to spread the word that Xbox does not value their customers.
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or the 1st amendment that I fought for. its a sad day
‎5‎:‎50‎:‎51‎ ‎AM
We did check the option here fro your 12months gold subscription which renewed last Dec 19, 2017.
And the only option we have here is downgrade the 12months to monthly so you will get a prorated refund. Then we will turn off the auto renewal so this will not auto renew.
‎5‎:‎51‎:‎46‎ ‎AM
Will this option works for you Matt?
‎5‎:‎51‎:‎56‎ ‎AM
Yes it will. Can you do me a favor and look up how much I've spent on your services for the last year and take that to your manager before you force me to drop this
‎5‎:‎53‎:‎19‎ ‎AM
Sorry again for the inconvenience.
Please understand that we cannot override our system and we do understand how you feel about what happened to your account and we are seeing your purchases on your account.
Do not worry, this chat is being monitored by my Manager.
‎5‎:‎55‎:‎15‎ ‎AM
Doing the process of converting your 12months to 1month the submit prorated refund for your gold subscription.
‎5‎:‎56‎:‎36‎ ‎AM
Good thank you. So you have confirmed that you have seen how much I spend on your services a year and your manager has seen that dollar amount which I will be taking elsewhere?
‎5‎:‎57‎:‎45‎ ‎AM
and go ahead with process. I will not be apart of a system that supports [censored] and tries to violate my freedom of speech through censorship.
‎5‎:‎58‎:‎29‎ ‎AM
I fought for my country, this is not right and I will not stop here
‎5‎:‎58‎:‎52‎ ‎AM
the statement that you don't have the ability to change this is a copout. I will make sure that all my friend switch with me.
‎5‎:‎59‎:‎39‎ ‎AM
As a gamer myself I know that you had invested time and effort on the account. I would love to say that we can get this lifted. Since you said that you had already filed a case review and that the sanction has been upheld, I am afraid that the account will remain as is. In as much as I would love to get this lifted, our system access is purely blocked us in doing so. I would rather be honest with you on this than provide you with an information that may be inaccurate or misleading. Just like any sanction placed on an account, a thorough investigation was done before the suspension has been placed. All angles on the account had been checked including the account activities - by our Enforcement Team. I understand that this may sound unfair to you, but at the end of the day our mission is to maintain a community for gamers that is safe especially that we have a lot of minors as gamers.
‎6‎:‎03‎:‎37‎ ‎AM
look you can justify this all you want, but the fact that you think censorship is appropriate is disgusting. You are censoring someone who doesn't put up with crap talking and intentionally poor play. Furthermore, you demand that I become a snitch everytime I dont' like the way I'
‎6‎:‎06‎:‎08‎ ‎AM
I'm treated
‎6‎:‎06‎:‎12‎ ‎AM
Sorry if you feel that way but rest assured that your feedback and comments are being taken very intently. To help avoid future Enforcement actions, please review our Enforcement website, the Xbox Live Code of Conduct and the Terms of Use here:
HTTP://WWW.xbox.com/Legal/CodeOfConduct
HTTP://WWW.xbox.com/Legal/LiveTOU
‎6‎:‎06‎:‎45‎ ‎AM
that is never going to happen and I will get my account locked again and again. your policy is flawed and I will make sure that I speak to my reserves commander and all my friends about how you treat loyal customers. I'm very disappointed and I will not stop until I expose this for what it is. What your doing violates freedom of speech.
‎6‎:‎08‎:‎13‎ ‎AM
We respect your opinion and the actions you will be taking towards this, Matt. So sorry if I am not able to help that much about the suspension but rest assured that we got your feedback noted. Is there anything else I may be able to help you apart from this?
‎6‎:‎10‎:‎40‎ ‎AM
I haven't heard from you for a while now. Do you still need assistance?
‎6‎:‎12‎:‎34‎ ‎AM
No, I see that you refunded my money. I will take my business elsewhere.
‎6‎:‎13‎:‎20‎ ‎AM
We respect that, but I'd like to thank you for your time and patience, Matt. If that is everything for now, thank you as well for contacting Xbox Customer Support!
Take extra care!
Bye for now.
‎6‎:‎14‎:‎25‎ ‎AM
No, bye for good. You don't have anything myself or any other soldier wants anymore. I'll make sure they know too.
‎6‎:‎15‎:‎16‎ ‎AM
can you send me a copy of this conversation
‎6‎:‎15‎:‎44‎ ‎AM

‎6‎:‎15‎:‎51‎ ‎AM
Sure Matt, not a problem.
‎6‎:‎16‎:‎05‎ ‎AM
Thank you
‎6‎:‎16‎:‎13‎ ‎AM
You are most welcome.
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Your Xbox Support agent Connie has ended your chat session. Thanks for visiting Xbox Support.
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You ended the chat.
‎6‎:‎16‎:‎40‎ ‎AM

Every time I make an account it wants to verify the hell out of me and the funny thing is, the information it asks for to "verify" my account was never entered in the account! How am I supposed to "verify" my account when the information does not exist?! I have my sign-in information shouldn't that be enough?! I have never changed it's password, I have never used it with an Xbox device, my phone can't enter it because I don't have data and my SIM is damaged! My account is [protected]@outlook.com!

I ran the updates for my computer on Wednesday (05/09/18) morning and it wouldn't start for 3 days. When I finally got it started on Saturday (05/12/18), it started up in Windows 7 Home Premium which is what I had before this last batch of updates. Not only had Windows 10 been removed but it also removed my Office 2013 programs, my documents, my pictures, and uninstalled my printer (Brother MFC-J625DW).

I don't have the money to buy new office products or a new computer. I want my laptop back to where it was before running those updates.

First, I would like to say that I have been a loyal Microsoft customer since DOS. Since the earliest IBM home computers. Period.

I have had the office 360 subscription since 2015 paying 9.99 per month. No complaints until March 2018.

In March 2018, my Microsoft Word stopped working -- I was unable to download updates and then the program itself stopped working. I could not open a new Word doc and I could not open any word docs in my file.

I made numerous calls. Various techs at various times tried to help me by trying to fix the problem on-line remotely. All efforts failed. This process took multiple days, multiple calls and hours. This was going on for weeks.

In the meantime I had no word processor and couldn't perform my work. Had to borrow a computer to write for work. Also in the meantime Microsoft was charging me the monthly fee. I requested that they not charge me in March because I did not have 360 working for the entire month. Was told they could not do that. I am complaining to my credit card company now to dispute this charge.

In the end---yesterday April 24, 2018, I told them to cancel the subscription. Even that phone call was difficult, had to speak to various "customer service reps". The last tech I spoke to, wanted to try to re-install 360 again. Frustrated, I agreed to try because I didn't want to waste all the money I've spent over a 3 year period with this subscription. And again I wasted my time working with him and the installation failed again. He wanted me to work with another tech and I finally said no. Just cancel the subscription. This call lasted over 2 hours. And he told me that he could not refund my March charge of $9.99 ---even though I did not have 360 working in March.

The problem with the 360 subscription is you pay for something you don't own. There are no discs. So now I have paid about $360 for something ($9.99 per month for 3 years) and I have nothing to show for it. They won't even refund the $9.99 for the month of March when I had no 360 working.

This may sound unreasonable, but I believe Microsoft owes me something for my trouble, for the inconvenience in March having no word processor and the many hours spent on the phone in failed attempts to fix the problem and the amount of aggravation I experienced. Even writing this letter is taking my time --- just trying to advocate for myself when it could have been taken care of with a simple refund, or partial refund or something just to show good faith.

Perhaps a partial refund of the entire amount I have spent over the 3 year period ---approximately $360 as a good faith gesture, because I paid this money and I have nothing to show for it. Some gesture would be appreciated.

Thank you.

auben elliott

I got charged 9.99 for an online game pass and I don't have an Xbox and didn't sign up for it I need it credited back to my card please because since the charge to my card my card is now -6 dollars and change if this is not fixed I will get rid of my green dot card and go back to a bank and carrying cash on me I went to green dot because it was supposed to be secure and it's not any better then a normal bank

Order Date: 04/11/2018
Order Number: [protected]

On 4/11/2018 I went to the Microsoft Store in The Woodlands to resolve an issue I was having with my Surface being responsive to touch. They determined that it did have a hardware malfunction and that since I was still under my warranty I could get a replacement but that first the malfunctioning device would have to be sent to the warehouse before they could send me a replacement since they did not have the same Surface available in the store. The Microsoft Store in The Woodlands shipped the device back to the warehouse.

I received an email that afternoon indicating that a service order had been created. On 4/17/2018 I received an email that the service order was being processed at 11.49 AM CST and then another email at 12:17 PM CST that the package had been delivered. On 4/20/2018 at 1.44 AM CST I received two emails one stating that the replacement device has been delivered and the other that order was complete. I checked and their was not a package at the door or in the mailbox. All the while I was never provided with a tracking number or who the carrier was.

I contacted Microsoft Support and after being on hold for 34 minutes at which point I had to run into a meeting I asked if I could schedule a time for Microsoft to call me back. I was told that Microsoft would call me back at 1:00 PM CST. I was never called. I called Support Services again and after being on hold for 15 minutes I was able to speak with an operator.

I explained the situation and that I was trying to figure out where the Surface was. I have the full phone conversation recorded and can provide but essentially I was told that they can not help me since the Service Order was initiated at the physical store and that I would have to return to the store to file a complaint or find out where the Surface was.

In addition to this, I was also told the following items (which again I have recordings of).

1) The Surface devices are only designed to last a year similar to a phone.
2) Microsoft is huge, this comment was made after I asked to be transferred to a complaints department to complain that the online support said they could not help since the service order was made at the store.

[protected]

I was given a 12pm to 2pm appointment by phone, (415 241-3160) and did not receive it, I call back and was given a window of 30 to 45 minutes, and still no call. Case number [protected], 4 day old computer operating system Windows 10. Dell Laptop.
System can not install update KB4093112
I understand that this update is not relevant to my system, but you have not contacted me on this issue. Please follow ASAP USA Cell: [protected]
or [protected]@gmail.com

We have developed a program and hardware that county board rooms use to vote on items with a yes or no. We have been using windows 7 computers with the ability to turn off all automatic updates and has been working flawlessly. We have migrated to windows 10 home versions which do not have the ability to turn off automatic updates. The problem is the computer decides to update at an undesirable time which usually slows the computer down when 30 or more people are trying to vote. 30 people can get angry. We need a way to turn off all updates. We need a way to turn off all updates. We need a way to turn off all updates. We need a way to turn off all updates. We need a way to turn off all updates. We need a way to turn off all updates.

Thanks
Allen

I have the Sculpt ergonomic keyboard surface edition (#1559) and I have lost the usb fob for it. When I called about it and asked to speak to a supervisor after scripted answers, I was told "He won't be in until tomorrow" Calling the next day I was told "He's in a meeting" so I called back a third time to be told "He is out for a long lunch" I have trouble believing that a company as large as you has only one supervisor and that he is always gone or busy. This seems to indicate that you do not care about the end user consumer.

Dear Sir/Madam,

I have purchased an office 365 subscription, home edition, for 150.98 AED on the 8th April 2018. However, I received a bank account statement today that shows the above payment as well as another unauthorized one for 2064.48AED. This is the way it appeared in my statement:
PUBLIC WORK AND SERVI MSBILL.INFO ARE
Value date 08-MAR-18
I have checked my Microsoft account billing history and there is no record of this at all. Please I need this money to be refunded to my account as soon as possible.

My Microsoft account is:

[protected]@hotmail.com

Thank you for your help.

Kind regards,

Ms Natalie Duwel Bou Orm

On the 17dec 2017 I entered my credit card details into my sons Xbox to purchase $100 credit for part Xmas present. Once purchased I removed my details from Xbox so no further transactions could be made. Over the next 8 weeks numerous charges were made to my credit card by my son entering a promo code to get games for free, but they weren't free, they were charged to my deleted credit card without my authority the amount of these unauthorised charges adds up to the amount of $1039. My bank was contacted and refunded the money to me, and then 3 weeks later Microsoft disputed the charges and re charged my deleted credit card again without my authority! I have been in contact via phone and online with numerous consultants to be told every time they money would be refunded please can someone advise me on how to proceed this is slot of money that I can't afford to lose

I traveled to Florida from New York to visit with my family. I have been unable to access my emails although I have entered my email address and password correctly. Instead I'm given an error message that I'm at "different location". This is ridiculous and I would think unlawful, keeping me from my personal information & emails. Please look into this and correct immediately.

Ivette Cortez
[protected]@live.com

I sent this letter to Microsoft's CEO, Mr. Satya Nadella. And, unlike Jet Blue who responded with a few days when I had a problem a couple of years ago, I have not received any response. I am still waiting a reply.

I am writing in regards to a Surface Pro 4 I purchased on 1/17/16. After only two years of ownership I am very disappointed and angry that after spending almost $2, 000 on the Surface and accessories, they are now useless to me. I have been without a personal computer since 2/5/18 when my screen all of a sudden went black while in use. During the next week I searched your website and online trying to figure out what had happened. On the Microsoft website and several other tech sites, there were about a dozen possible solutions. I tried each one to no avail. At this point, I called the Microsoft support line and they said I would need to bring it to one of the stores. This was done on 2/17/18.
The closest store to me is in San Francisco, and hour and a half from my home. This was not a pleasant experience as the technician was disrespectful and rude with me. He spoke down to me and treated me as if I was unknowledgeable about anything technology wise. When he told me that he was unable to start my computer, he said the only way the problem could be solved was to smash the screen to look at the motherboard, but that Microsoft does not do that and won't fix it. He then continued to tell me he could sell me a refurbished Surface Pro 4. If he can sell me a refurbished one, then it should be possible to open mine and try to fix it since it is also a Surface Pro 4.
The following day, after driving 30 minutes out of my way to have a friend who works on computers take a look at it, he was able to determine that the Surface was getting power and he felt it should be fixed. He suggested I take it to Best Buy and have them send it to the Microsoft Service Center for me. This was done after driving home to do so at a local Best Buy. I brought it into them on 2/18/18. On 2/23/18, I received an email from Best Buy letting me know the Surface had been shipped. I did not hear anything from them again until 3/2/18, when I received two emails. The first was at about 8 in the morning telling me the computer was being diagnosed to find the problem. The second was at about 1 in the afternoon saying the computer was being shipped back to me. There was no information given to me to tell me if it had been fixed or not. I called Best Buy on 3/3/18 and they said they would look into it. As of 3/7/18, I had not heard anything so I went into the store, where they were able to inform me that Microsoft was returning the computer unfixed.
As of now, I have been without a personal computer for over a month. This has caused quite a disruption as I have had a very difficult time scheduling time to borrow family and friends computers to take care of my personal business, such as paying my bills. After just only two years, and almost $2, 000 spent, it is not acceptable that I have to go longer without one because, since Microsoft will not fix my Surface, it and its accessories are useless and I have to research a new computer to purchase, as well as find the funds for it. I expected to have my Surface Pro 4 for at least another three years. Microsoft needs to relook at their ability to fix their products. As a result, I will be looking at other brands to replace my Surface Pro 4.

I received an e-mail telling me that my Office 365 would expire on April 10, 2018. I contacted the renewal site listed in the e-mail. This site required that I renew my subscription with an auto renewal function. I did not want an auto renewal. I contacted the support for renewal and was told that they could renew my subscription with out auto renewal. I told them that I wanted to get Office 365 home for one year. When she did the renewal I noticed that the renewal started on March 11, 2018. At that point I lost contact with the renewal support so I contacted them and got another person. I explained what had gone on and ask that they give me back my month subscription for my existing subscription. She said that she had sent an e-mail that if I followed the instructions I would get my one month back. When I opened the e-mail it said that I could have my stolen month back if I renewed with auto renewal. At that point I contacted Microsoft and canceled the renewal. I still want my stolen month back for my present subscription for Office 365 Personal. I will not use office for the rest of my life, the above took Hours and was very frustrating. The date of all this was 3/10/2018.