Menu
Microsoft Customer Service Phone, Email, Contacts

Microsoft
reviews & complaints

www.microsoft.com
www.microsoft.com

Learn how the rating is calculated

4.4 2862 Reviews

Microsoft Complaints Summary

181 Resolved
445 Unresolved
Our verdict: When using services from Microsoft with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
Verified
The authenticity of the customer service contact information for Microsoft has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Microsoft. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Microsoft reviews & complaints 633

Filter reviews by rating
5
2235 reviews
4
0 review
3
0 review
2
1 review
1
0 review
Sort by:

Newest Microsoft reviews & complaints

ComplaintsBoard
A
8:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Microsoft laptop crashed

i had a windows 10 update problem. it used to fail all the time. i had a chat with the technician through virtual agent, Renz Pagcu. he said he would solve the update issue. i gave him remote access to my laptop. instead of solving the issue, he removed all my drivers, connectivity, playback audio and also did something which affected my OS and restarted my laptop. after restarting i found out that my laptop had crashed and i couldnt do anything. he ruined my OS, and everything.
my internet doesnt work.
all my plugins are gone.
this is my case number [protected].

didnt expect Microsoft support people would do this. Such a disgrace.

Read full review of Microsoft
Hide full review
ComplaintsBoard
C
3:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Microsoft customer care

October 5th my bank notified me I had $282 and Xbox charges. After a lot of looking I finally found a number for Xbox customer care.. I do not have Microsoft account so it was hard to get ahold of the right person. When I did I told her that I do not have a Microsoft account and Xbox to the internet or computer. Told her of the charges she asked me if anybody in my family would have done it. I said I have a two-year-old grandson and no he would not have done it. She made me call the child's mother while she was on the phone to see if they received a code or email. I could not believe I was having to do this. I told her I have no heat no food and my car is broke I have $5 left in my account extreme situation. I was treated like I was a thief. She was making me go through things I should not have had to do. She gave me a case number I called my bank back this morning they said go be with me Tuesday. Once again I have $5 to get through the weekend was going to get a part for my furnace this weekend and get it going I'm 55 years old I'm disabled I have a $400 a month income as of right now. And Microsoft has all the money in the world doesn't or shouldn't need mine. I called again today I talked to a customer care woman named Anne, who proceeded to tell me that I should have protected my card. I said exactly how was I supposed to protect my card? My card is on sites like Amazon and eBay. How rude that she would say such a thing when I told her that at this point I'm ready to go hang myself in my garage. I am distraught I have got some serious problems and Microsoft has my money. I asked her is there anybody I can talk to you for extreme situations no there is not she said you talk to your bank my Banks not open again till Tuesday. I don't think I'm going to buy much food or my furnace part with $5. She said the code was sent to the email and phone number of the person that use my card. I said the thief? I told her you should have been verified I've never had an account the thief I would love to get my hands on. Microsoft is protecting the seat the person who was innocent at all this is the one suffering. I'm not going to get my furnace to fix this weekend it's been cold here in Ohio. I don't have any food I'm not making this up I am in dire straits. And the woman I talked to today needs to be fired. What a lousy thing to say to somebody that's just been stolen from and not going to have any food. I do not have any children with an Xbox I don't have grandchildren with an Xbox I don't have an Xbox to Internet or computer. I am highly disgusted was Microsoft policy she's not giving somebody like me my money back when iTunes and Google refund it immediately. I would think Microsoft owes me an apology at the very least. Cannot believe the way I've been treated the past 2 days for being stolen from. This is Ludacris. As I told the woman yesterday while I'm making phone calls while she's on the damn phone line. I told the woman today I'm ready to go hang myself in the goddamn garage and then she tells me I should have protected my card. What the hell is that about? I need to get a website I guess so everybody can read what Microsoft really is and greedy corporate Pig who obviously doesn't drain their people to look out for the innocent people they are projecting the Microsoft money and the thieves that took my card

Read full review of Microsoft
Hide full review
ComplaintsBoard
K
3:25 pm EDT

Microsoft xbox live gold subscription service

With the new changes to Games With Gold, with games we have already redeemed in the past, can we to play them if we cancel our gold subscription or will access be removed?

From what I understand, games we thought we now owned, by redeeming ownership over the years as a benefit of being an Xbox Live Gold Member, will be removed from our ownership in a callous move to ensure future revenues by Xbox.

Seems pretty unethical to court a subscriber with ownership of free games, then remove that ownership later.

Read full review of Microsoft
Hide full review
ComplaintsBoard
G
5:33 pm EDT

Microsoft installing software on a new pc

I had a single license for Project and Visio to install on a new PC.
I uninstalled the programs on my old PC first and then tried to use the Product Key. No joy.
After an hour on the phone with support, I got a new product key to use for the new PC install.
Suggestion:

You register the key for an install. Why not do an un-register when you delete a program so that the product key is available again (for a different PC). That would:
1. Save time for Customer Service

2. Keep track of a L incense use on a single PC

3. Make the product key available for new installs.

Gordon

Read full review of Microsoft
Hide full review
ComplaintsBoard
K
4:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Microsoft reset password for microsoft account

Trying to open my microsoft account to access the email account I have had for 15+ yrs.
Used every password I EVER use - and still no help. Made the mistake of using 2 step verification thinking it would make my account safer - what it didn't tell you is that you can't ever get in again. I even had a 25 digit recovery code which when entered said "not invalid." Of course, I can't try to obtain new 25 digit recovery code since I can't get into the email account.

So the plan suggested I open new account so I could communicate with "contact support." I did that and now Outlook will only give me new account. The previous account has over 30 files containing prior received and sent emails. This is a work email address so the files are extremely important and time sensitive.

I tried desperately to get a live person on the phone to resolve the problem unsuccessfully. The information I have received on the recorded phone message and online is that I can only reset the security info online - and now I have to wait 30 days to reset security info! This is a work (tho not formally business acct) account with a ton of information saved and responded to (also saved), email addresses of business people that I cannot access for 30 days ! REALLY!

WHY CAN'T I GET A PERSON ON PHONE WHO CAN ASK ME ENOUGH QUESTIONS TO DETERMINE WHO I AM, HELP ME INSTALL A NEW PASSWORD AND MOVE FORWARD - NOT IN 30 DAYS! THIS IS RIDICULOUS - CAN'T GET A HUMAN BEING ON THE PHONE ---- REALLY!

Read full review of Microsoft
Hide full review
ComplaintsBoard
F
8:10 am EDT

Microsoft lack of customer support

Had one issue corrected by customer support assistant.
Needed further assistance regarding DVD that will not load onto a NEW laptop.
It is not possible to get further support and all messages are refused and returned.
"support.microsoft.com" Email message cannot be sent from Mail.com OR Gmail.
...the new computer refuses to send the email message.
The 800 642-7676 number does nothing and simply asks for money to get help.

It appears MS support and complaint department are both closed to its customers.

I regret purchasing a new Windows laptop. There are many problems that cannot be resolved. For me, Microsoft is a unreliable corporation and abuses its customers...Terrell Jenkins

Read full review of Microsoft and 1 comment
Hide full review
1 comment
Add a comment
R
R
Richard Caddick
, US
Jan 20, 2022 8:51 am EST

rewards team hahaha what a joke, i need a manger thats what i asked over 2 months ago, explain why and still waiting, get the same answer everytime, but no manager.

Over 30 emails sent and hahaha no manager, really its unbelievable, a joke, who hires these people, you just pick them up no training just send the one answer to every email received, regardless.

Reward team is a joke, no help, totally useless, re-train the lot and show them how to respond properly to emails.

ComplaintsBoard
R
5:10 am EDT

Microsoft microsoft surface laptop

RE: SRX1438581918ID - 02/surface laptop / boot to windows /resolve

Dear Surface Support

Let me make this as clear as I can.

YOUR SERVICE IS UTTER CRAP AND I WILL BE SEEKING COMPENSATION PLUS ADVISE OTHERS NOT TO BUY YOUR PRODUCT.

Since seeking help from Microsoft with the above problem I have had a so called Tech Expert from your company who spent some time trying to tell me wrongly the unit was not covered by warranty, failed to understand clearly what was said to her then failed to find a satisfactory solution to the Surface Laptop in question. After seeking advice I was told it could not be repaired due to a fault caused by a Microsoft Windows 10 update.

She then advised I would receive in the mail details and documentation to return the computer and have it replaced. Meanwhile my Granddaughter, who required the unit for school, was computer less. Now a full week later I have still not received said documentation even though I have received two emails seeking when I will return the unit. Responses to those emails returned to say the issue was being escalated which seems to man it is being passed to the next desk along at the Tech Centre in whatever Country is being used due to cheap wages.

Back to the Computer. After reviewing the various problems that existed my IT Qualified son bypassed the Boot Up of the unit (your Tech Assistant ought to have known this step), switched to Safe Mode, turned off the Bit Locker then activated all the account details thus repairing the Laptop. Seems Microsoft are getting the service from it's Tech Centre commensurate with the wages they are paying.

I no longer need to return the unit. In fact I shall be returning to the market to seek another brand. One which offers proper Tech Support sounds appropriate.

This is a serious complaint from a Consumer and will be forwarded also to Microsoft Headquarters. Just not good enough.

Ray Hutchinson
14 Clarendon Views
Doreen Vic 3754

Read full review of Microsoft
Update by Ray_Hutchinson
Sep 26, 2018 8:28 pm EDT

Just keep contacting me now trying to solicit a favourable response. No chance of that

Hide full review
ComplaintsBoard
J
7:40 pm EDT

Microsoft microsoft complete for laptops (2-year warranty service) - failure to perform

1127 Heritage Drive
LaSalle, Ontario, Canada
N9H 2C1
e-mail: [protected]@cogeco.ca
Phone: [protected]

Case Number: [protected]

To whom this may concern:

On Thursday, August 16, 2018 I tried to get online help from Microsoft for a malfunctioning computer I purchased online from the Microsoft (MS) Store (Mississauga, Ontario, Canada) on December 28, 2016. When I bought the computer (Dell Inspiron 15, i5559-4682SLV Signature Edition) I also purchased Microsoft Complete for Laptops (for $125) which purported to be a "two-year, complete extended service plan" for the computer. Unfortunately after spending four hours speaking to self-identified first level techs in a call-center in Manila without resolution of my computer issues, I was referred to a second level tech who would, reportedly, contact me in four days, that is, on Monday August 20, 2018. To get the immediate attention of a 2nd level technician I was told that I would have to pay an additional $50.00 right then.

I was unwilling to pay any extra money given that I believed that MS Complete for Laptops should have covered what was required - without an excessive wait for the service. Subsequently, I attempted to talk with a MS Store representative in Mississauga, Ontario but was sidelined to another call center in El Salvador. After explaining the issues plaguing my computer - once again - I was transferred back to Manila and consequently hung up the phone in frustration.

A little later the same day, using the subterfuge of pretending to be a prospective purchaser for an item in the Mississauga MS Store, I managed to contact a real person (Josh in the Tech Room). He said I could bring the computer into the store the next day (Friday, August 17, 2018) and he would look at it. However, given that I live in LaSalle, Ontario (approximately 220 miles from Mississauga, Ontario) this option seemed irrational. When I asked if I could simply mail the computer to the Store I was told that the Store would not accept a mailed (or couriered) delivery; it had to be delivered in person. This would have required a four hour drive to the Mississauga store; an undetermined amount of time waiting for the necessary service; and another four hour drive back to LaSalle with the, hopefully, fixed computer. I reluctantly agreed to deliver the computer to the store (in person) but later decided it was likely to be a costly waste of my time because no guarantees were being offered that the computer would be fixed - only that they would look at it. What, then, if they couldn't repair it and required it to be left with the store for a few days until ready. Was I to leave it, drive back to LaSalle, and wait for the call to return to pick the unit up?

I finally accepted that I was not being offered a sensible solution to my computer troubles but was only being shuffled from department to department because there was no intention to honor the words stated in the Microsoft Complete warranty of protection for my laptop; that is "Accident protection and extended service for your device - plus unlimited software support and training from Answer Desk - for two full years."

Bill Gates should be ashamed that this warranty scam is being perpetrated in the Microsoft name.

John Russell

Read full review of Microsoft
Hide full review
ComplaintsBoard
D
3:31 pm EDT

Microsoft outlook tech support

I had the unformate experience of dealing with one of your chat support techs. Name was Garmini or something like that. Not only did he keep me on the chat for over an hour trying to fix the issue (not getting all of my live.com emails), but when he sign off I realized he had deleted my other 2 email accounts. This individual was not knowledgeable and actually got online to search for help. I had done that previously and they went to the same site I had used. This person needs to be dismissed.

Read full review of Microsoft
Hide full review
ComplaintsBoard
J
7:12 pm EDT

Microsoft refund

Please stop calling with someone who does not speak plane english or is from a different country as I do not hear well and can not understand them your tech support program has ruined two computers and I do not wish to lose a third so if you must talk with me please SEND AND EMAIL or write to me at P.O. Box 276 Locust Grove, Oklahoma 74352
Thank you
Jim Mann

Read full review of Microsoft
Hide full review
ComplaintsBoard
A
5:00 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Microsoft unethical behaviour

I purchased an XP247 yesterday and when I loaded the disc nothing appeared on the screen.
I the entered your chat service with Olivia"I think" When I explained my problem she asaid she would pass me over to technical dept and asked for my telephone number.
"minutes later I got a call from a company called"Epsolve or something like that
Their agent then took over my computer and told me I had lots of viruses and that was why it was not working (I, m on Windows 10 and have Windows Defender installed
All of a sudden I was being told that she could fix it and sort any other problems for a year for £99.99 or for a longer period for £199.99
I explained that I had been using my previous printer that morning (Epson SX235) without any problem and I declined her offer. She then said the printer wouldn't work unless I sorted it
At this stage I hung up
I then proceeded to download drivers etc from your website and the printer is working perfectly
The call changed fro help to sales which is not what I wanted or asked for
I, m very unhappy with this way of selling

Read full review of Microsoft
Hide full review
ComplaintsBoard
V
10:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Microsoft email

Microsoft corrupted my email and no one helps. Microsoft terrorizing me, 60 years old permanently disabled woman every day asking more and more proof that it is my account and does not let me in. CA Attorney General, US Attorney General, FCC, FTC, BBB Washington State, no one do anything against that outrageous and ongoing power abuse. Microsoft kidnapped my Hotmail account again. Two years ago I complained against Microsoft that was sitting in my email and was manipulating with my account. They even did not allow me to change a password. 30 days I fought to return my email under my ownership. They control every my step. They want to know every my step. That sickness going on and on and I cannot find help against that torture. They locked up my email today again, right after I complained to FTC that they already tried to attempt to do that again and nothing could stop them, they did it. I am so sorry that I ever got into Hotmail and now I do not know how to get out of that corrupted company. I needed my email every day, because right now everything done electronically by email. That outrageous torture should not continue. How to find help against criminals in power and agency do not help at once and retaliation gets enforced after my valid complaints. Please help immediately. This is an emergency. They corrupted everything: my Skype, my Hotmail, my Microsoft word. They began to attack me through no reply emails with false statements that I asked them to close my account and/or somebody else using my account. I have no doubt that it is them who are using my account. Is anybody else would like to fight that abuse? Thank you.

Read full review of Microsoft
Hide full review
ComplaintsBoard
J
6:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Microsoft office and lack of customer service

An Open Letter to Satyan Nadella, CEO of Microsoft
Dear Mr. Nadella,
As the CEO of Microsoft, I think you should be aware of how your support staff deal with clients and how frustrating it is to try to recover an account because of a typo. As a writer/editor/on-line English teacher my world has come to a halt when my account was suspended.
Tuesday 17 July 2018 started as a good day. Then I tried to renew my Office subscription -- it had expired while I was in the process of settling in Ecuador - and everything turned to confusion.
After five days of unreturned phone calls, unanswered emails, and rejected account recovery forms I figured out the problem. Somehow I managed to get a typo. So the correspondence from Microsoft went to that non-existent address.
Since there is an option to fix the address I am obviously not the first - nor likely the last - to make that mistake. However, after too many attempts to count, the Microsoft "system" still wouldn't accept the correction. Could you please have your technical people fix that problem?
When I tried to get a call-back I was told my phone number didn't exist. Live chat was a waste of time.
The problem is that your front- line people can not do anything except babble the same jargon. I received a series of messages to a gmail account - in Spanish - telling me that my application didn't meet the "requirements" - whatever they may be.
One thing is that the credit union where I deal in Canada changed Mastercard companies in May, 2018. No, I do not have the old account number.
Instead of going around and around in circles, why doesn't Microsoft establish what they will accept as legitimate? How about a copy of my passport? A scan of my social security number? My maternal grandmother's maiden name? These are tangible pieces of evidence - rather than the idiotic questions like "How much was your last Skype purchase?" Really, as though I would remember the exact amount and the precise date as it is an automatic deduction.
I am writing to you with the hope that I can have my Microsoft account restored. Otherwise, Microsoft will litter my gmail-inbox with more messages - in Spanish --saying that I can't prove I am the owner of this account.
The case number is [protected], My telephone number is [protected] and my email address is as above.
I am in Ecuador with family and friends wondering why I haven't called. Frustrating and totally unnecessary if Microsoft put a second level of "real" identification in place that could be dealt with in person, rather than another form letter. Some human interaction would go a long way to solving technical issues.
Thank-you for your help.
Sincerely,
Jody Hanson, PhD

Read full review of Microsoft
Update by Jody Hanson
Jul 21, 2018 6:42 pm EDT

An Open Letter to Satyan Nadella, CEO of Microsoft
Dear Mr. Nadella,
As the CEO of Microsoft, I think you should be aware of how your support staff deal with clients and how frustrating it is to try to recover an account because of a typo. As a writer/editor/on-line English teacher my world has come to a halt when my account was suspended.
Tuesday 17 July 2018 started as a good day. Then I tried to renew my Office subscription -- it had expired while I was in the process of settling in Ecuador - and everything turned to confusion.
After five days of unreturned phone calls, unanswered emails, and rejected account recovery forms I figured out the problem. Somehow I managed to get a typo. So the correspondence from Microsoft went to that non-existent address.
Since there is an option to fix the address I am obviously not the first - nor likely the last - to make that mistake. However, after too many attempts to count, the Microsoft "system" still wouldn't accept the correction. Could you please have your technical people fix that problem?
When I tried to get a call-back I was told my phone number didn't exist. Live chat was a waste of time.
The problem is that your front- line people can not do anything except babble the same jargon. I received a series of messages to a gmail account - in Spanish - telling me that my application didn't meet the "requirements" - whatever they may be.
One thing is that the credit union where I deal in Canada changed Mastercard companies in May, 2018. No, I do not have the old account number.
Instead of going around and around in circles, why doesn't Microsoft establish what they will accept as legitimate? How about a copy of my passport? A scan of my social security number? My maternal grandmother's maiden name? These are tangible pieces of evidence - rather than the idiotic questions like "How much was your last Skype purchase?" Really, as though I would remember the exact amount and the precise date as it is an automatic deduction.
I am writing to you with the hope that I can have my Microsoft account restored. Otherwise, Microsoft will litter my gmail-inbox with more messages - in Spanish --saying that I can't prove I am the owner of this account.
The case number is [protected], My telephone number is [protected] and my email address is as above.
I am in Ecuador with family and friends wondering why I haven't called. Frustrating and totally unnecessary if Microsoft put a second level of "real" identification in place that could be dealt with in person, rather than another form letter. Some human interaction would go a long way to solving technical issues.
Thank-you for your help.
Sincerely,
Jody Hanson, PhD

Hide full review
ComplaintsBoard
S
3:45 pm EDT

Microsoft surface laptop

My surface shut down by itself 2 months ago. When I turned it on it asked for the BitLocker key. It didn't accept my key so I called Microsoft Service, an employee told me I should take it to an expert, I took it there and paid 40 euros. In the meantime I called again and another employee told me that the only way to use my laptop again is to reinstall Windows and losing all my data. What a great situation! I agreed on losing all my date while I'm working on my Master Thesis. She said it was easy to do it myself and sent me the details on an email. So I went back to the expert to pick up my laptop because he would charge me another 60 euros for that... I bought a USB Stick for 12 euros to upload the new Windows and had to ask a friend to download it for me... Then I followed the instructions, it seemed like it worked but during the progress it just stopped. Same thing happened the next 3 or 4 times I tried it. Having spent so much time and being in a real need of a laptop I took it back to the expert, it took 1 month he said that there is nothing to do and I should call Microsoft and I would probably have to sent it and they would repair it… I called Microsoft as soon as I heard these news, waited for another 25 min since I obviously have nothing better to do with my life explained the whole story again and the employee said that we could fix it together, he said that I could follow some steps and fix it, but I still hadn't received my laptop from the repair store yet. So I was suggested to hang up pick up my laptop and call again, when I asked if I could have a direct number so I wouldn't have to wait all over again or for speaking to the same person I was said that this is the procedure. So again after paying a repair fee I take my laptop home and call again. This time I waited for 32 min… Guess what ? another person is on the phone now and I have to explain all the above again… He suggested immediately to send my laptop and it would be replaced. I thought ok I've already lost all my data it doesn't matter. But then BOOOM apparently it will be replaced by another used item! Which means I paid 1400 euros to have a new laptop for using it for 7 months, then have it broken for another 2 months and now having it replaced by a random used one… I can only say I am extremely disappointed and upset, this whole story costed me money, time and just messed it up my studies.

Read full review of Microsoft
Hide full review
ComplaintsBoard
J
9:26 am EDT

Microsoft microsoft powerpoint

I downloaded a Microsoft app that cost me nearly 100 dollars but no where in the app or when you get the app does it say it's a monthly payment so now theirs 106 dollars being taken out of my bank account, I would like my money back and also get rid off the app or the Microsoft PowerPoint out of my account please, if nothing is done I will take higher measures to get the money that was tooken from me,
Thank you
To contact me here's my number [protected]

Read full review of Microsoft
Hide full review
ComplaintsBoard
P
5:50 pm EDT

Microsoft visio 2016 pricing

Have been a microsoft customer since windows 3.1 in 1992. I have numerous windows keys, office keys, project and visio keys. Recently I replaced my windows 7 ultimate desktop with a windows 10 workstation. Microsoft convinced to me go with office 365 to replace my office professional 2010. So I did. I want to access my visio and project files and can't because visio and project are now incompatible with office 365. Therefore I would like to purchase visio pro 2016 but don't feel I should pay the full retail price. And I don't want to add another monthly subscription fee to my current microsoft fees.

Microsoft should offer an upgrade price path to those vested customers that allow them to keep current with core set of invested in products. If not this will force me to search for another solution - and it won't be microsoft.

Read full review of Microsoft
Hide full review
ComplaintsBoard
J
12:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Microsoft refund not mailed as promised

On february 4th, 2018 I purchased what I thought was the professional microsoft office product from best buy. When I received my new laptop with the microsoft office product installed I noticed it was the home and student version which was of no use to me. I called best buy to return the product and get the proper version installed however they told me they could not issue the return, I had to get in touch with microsoft directly. I proceeded to call microsoft on february 21st, 2018 using this telephone number; 1-877-696-7786. The man I spoke with initially told me that microsoft could not issue a refund, this had to be done through best buy. I still needed the microsoft professional product and so purchased this product and had him install it for me. He then told me that the refunds department may be able to help me with the refund of the home and student office product. I did not get the name or employee number of the man who helped me. He transferred me to a woman who said that the most they could do was issue me a refund cheque of $122.08 (I paid $169.99 cad at best buy) plus the amount I paid to ship the product. I simply had to mail in the microsoft office home and student card I received from best buy as well as my name, address, the return # which was 181392, the case # which was 1416373494 and a copy of my shipping receipt to this address: microsoft product returns, 2031 burroughs avenue, san leandro, ca, 94577. She assured me that if the package arrived to them within 30 days of my original purchase date they would send me the cheque to my mailing address and that I should receive it within 4-6 weeks. I confirmed that the package was received on february 27th, 2018, well within one month of my purchase date of february 4th, 2018. Unfortunately, I did not get the name or employee number of this woman either. After 7 weeks and still no cheque in the mail, I called the refunds department and the women I spoke with told me there was no evidence that I was to be issued a cheque and this is not something the refunds department does. I'm writing this to report a scam occurring in your refunds department. Now that i've mailed out the microsoft office card I can't even try to receive a refund from best buy. All i'm looking for from microsoft is a refund of the $169.99 (cad) I spent on the product and the cost to ship, $24.00 (cad). I could easily put some value on the time i've spent on the phone, but I just want this to end. I sincerely hope that microsoft can help with this, I can't even express my level disappointment with this entire situation.
Regards,
Joann adam-bland

Read full review of Microsoft
Hide full review
ComplaintsBoard
N
1:04 am EDT

Microsoft hotmail and live account

My name is Nicky Sass. I am a south African and my hotmail and live account was hacked on the 12th of April 2018 by a computer based in Nigeria. They have change my security settings I have tried to contact your departments on numerous times and answered all the relevant security questions. And yet these accounts remain in the hands on these nigerians. The 2 accounts in questions were security to each other and had the same passwords.the relevant accounts are: hi5greenfrog @hotmail.com & Nicky.[protected]@live.co.za.please contact me on Nicky.sass.[protected]@gmail.com.

Read full review of Microsoft
Hide full review
ComplaintsBoard
D
7:22 pm EDT

Microsoft surface pro 1724 128gb [protected] function keys not working

I bought a surface pro on 2016 with extended warranty. I was able to replace my surface pro during warranty period due to some product issues. now I have problem of using function keys (Ctl+ c, F1, F2...).Today I have taken to the store and show them they said my key pad faulty and it will not covered by my extended warranty.it will cover only computer not the key board. What should I do? I am having hope and appreciating your excellent customer service will help my problem.

Read full review of Microsoft
Hide full review
ComplaintsBoard
D
10:16 pm EDT

Microsoft office 2013

Three years ago I purchased Office Home for three devices. Today Microsoft updated my desktop and uninstalled my programs without my permission. How do I get my programs back on my computer and other devices? I paid for the Microsoft Office Suite with permanent installation and now Microsoft has removed the programs I paid by remote control. They used one of their forced updates to take it off of my Desktop, my Amazon Fire, and my other laptop. This looks like internet theft.

Read full review of Microsoft
Hide full review

Microsoft Customer Reviews Overview

Microsoft Corporation is a global technology company that offers a wide range of software products, services, and devices. Its portfolio includes the Windows operating system, Office productivity suite, and cloud services through Azure. Microsoft also provides personal computing devices like the Surface series, as well as gaming products under the Xbox brand. In addition, the company delivers enterprise solutions, including server products, and has a presence in the professional networking space through LinkedIn. Microsoft aims to empower individuals and businesses with tools for productivity and innovation.

Microsoft In-depth Review

In summary, Microsoft is a very big company with many products and services. They are known for making Windows and Office, and they also make computers and Xbox. They work hard on new technology and care about their customers. They try to keep information safe and help the environment. Many people like their products, and they make a lot of money. They have plans for the future and are important in the technology world.

Company Overview

  1. History and Background: Microsoft start long time ago in 1975. They make many important software like Windows which many people use on computers.
  2. Mission and Vision: Their mission is to empower every person and every organization on the planet to achieve more. They want to help people with technology.
  3. Market Position and Reputation: Microsoft is very big and strong in market. People know them and trust them. They have good name for making quality things.

Product and Service Range

  1. Software Solutions: They have Windows for computers and Office Suite for work like Word and Excel.
  2. Hardware Offerings: They make Surface tablets and laptops, and Xbox for games.
  3. Cloud Services: Azure is for businesses to use cloud, and OneDrive is for saving files online.
  4. Business and Enterprise Solutions: They have many services for big companies to help them do business better.

Innovation and Technology

  1. Research and Development Efforts: Microsoft spend a lot of money to make new things and improve technology.
  2. Technological Advancements: They always try to make their products better and faster.
  3. Patents and Intellectual Property: They have many patents for their inventions to protect their ideas.

User Experience

  1. Ease of Use: Their products are usually easy to use for many people.
  2. Interface Design: The design of their software is clean and simple to understand.
  3. Accessibility Features: They have features for people who need extra help, like bigger text or voice control.

Customer Support and Services

  1. Availability and Responsiveness: They have support all the time and they answer quickly.
  2. Support Channels: You can get help through chat, phone, or forums on the internet.
  3. Service Level Agreements (SLAs): For businesses, they have agreements to make sure they give good service.

Pricing and Value for Money

  1. Cost of Products and Services: Some things are expensive but they are good quality.
  2. Licensing Options: They have different ways to buy or use their software, like one-time purchase or subscription.
  3. Discounts and Offers: Sometimes they have special prices or deals for students or businesses.

Security and Privacy

  1. Data Protection Measures: They work hard to keep information safe from hackers.
  2. Compliance with Regulations: They follow rules like GDPR in Europe for privacy.
  3. User Privacy Policies: They have policies to tell people how they use personal information.

Corporate Responsibility and Sustainability

  1. Environmental Initiatives: They try to reduce waste and use clean energy.
  2. Community Engagement: They help communities with education and technology.
  3. Ethical Business Practices: They try to do business in a fair and good way.

Partnerships and Ecosystem

  1. Developer and Partner Network: They work with many other companies and developers to make more products.
  2. Integration with Third-party Services: Their software can work with other services to do more things.
  3. Marketplace and App Store: They have places to buy and download apps and software.

Customer Reviews and Testimonials

  1. User Feedback: Many customers say good things and like their products.
  2. Case Studies: They show how their products help people and businesses.
  3. Industry Awards and Recognition: They win many awards for being good at technology.

Financial Performance

  1. Revenue Growth: They make more money every year.
  2. Profit Margins: They keep good amount of money after paying all costs.
  3. Market Share: They have big part of market, especially in software like Windows and Office.

Future Outlook and Developments

  1. Upcoming Products and Services: They are planning to make new things that people will like.
  2. Strategic Plans and Goals: They want to keep growing and be more important in technology.
  3. Industry Trends and Predictions: They follow trends and try to predict what will be popular in future.

Conclusion and Recommendations

  1. Overall Impressions: Microsoft is a very strong company with good products.
  2. Suitability for Different User Groups: Their products are good for many people, like students, businesses, and gamers.
  3. Final Verdict and Suggestions: I think Microsoft is good choice for many people who need technology for work or play.
How to file a complaint about Microsoft?

Here is a comprehensive guide on how to file a complaint or review about Microsoft on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one on the website.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Microsoft in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Microsoft. Mention key areas of concern, transactions with the company, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Remember to attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint or review for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint or review by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint or review on ComplaintsBoard.com.

Ensure each step is clearly defined to guide users effectively through the process of filing a complaint or review about Microsoft on ComplaintsBoard.com. Remember to use simple language and provide detailed guidance for each step.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Microsoft customer service

Website

www.microsoft.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Microsoft?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Microsoft Customer Service. Initial Microsoft complaints should be directed to their team directly. You can find contact details for Microsoft above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Microsoft. Discuss the issues you have had with Microsoft and work with their customer service team to find a resolution.