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Microsoft Complaints Summary

181 Resolved
445 Unresolved
Our verdict: When using services from Microsoft with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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ComplaintsBoard
M
4:03 pm EDT

Microsoft malfunction in hardware

The Xbox 360 was suppose to be the hottest game console out, but turned to be junk... We purchased the unit as christmas gift for out son, by February it did not work, we sent it back & they replaced the unit, which also does not work. It is difficult to understand how can you purchase a play station unit & it last for years, the Xbox doesn't make it through 1 year. When you call Xbox of course it is out of warranty you paid $99.00 to have it repaired or replaced & again you told it is a hardware malfunction. Ms was aware of the issues this product & fell they owe the consumers a refund for the game and all accessories.

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Imcomingmicrosoft
,
Nov 25, 2008 8:12 pm EST

the xbox 360 console is a shame, this multi million, or even billion pound company, cant even make a console with out defects, i have over 10 friends with 360's and they have all broken down more than 5 times, its worse now with the new games out, our consoles are always freezing, check wikipedia for the techinal problems and causes, one of the worst is the fact microsoft replaced a graphics chip with there own cheap one to save money, its gross negligence, and i suggest you, and all who this has happened to file a lawsuit, or contact trading standards

microsoft cant get away with this.

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Tartanmack
,
Jul 17, 2008 3:14 am EDT

I am at this moment locked in dispute over a broken x box----sent away for repair and receive a message saying they wont do a repair as its been “tampered with” –ask for proof of this and they tell me to look under the front console at a seal? After 25minutes finally worked out how to remove the front console and sure enough the seal looks to be disturbed /not fitted correctly at manufacturers?

I know that neither myself or anyone in the household has done this so either

A it was like that when I bought from the store
Or
B it was done at the repair depot to get out of repairing it under warranty

As I say this is still under review and has left a bad taste in my mouth about ALL Microsoft products -----I don’t know what the final outcome of this will be but just seems to me that they are trying to shaft the little man who hasn’t the resources to take on these big corporations ----will certainly be thinking long and hard about future purchases of this brand

ComplaintsBoard
R
8:11 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Microsoft lottery

Pl. inform if the following is genuine or not from:

The desk of the e-mail promotions manager international promotions/prize
Award department, microsoft corporation world lottery
61-70 southampton row, bloomsbury
London,
United - kingdom wc1b 4ar.

Reference no: msw-l/[protected]
Batch no: 2008maytl#22

Winner no: 5

electronic mail award winning notification award presentation center united kingdom

winning notification!

Dear lottery winner,

We the microsoft cooperation management worldwide are pleased to inform

You of the today's winners of our annual ms-word lotto lottery conducted in africa being the host of the event for this present year mega jackpot lotto winning programs held on 18th may, 2008.

Your personal e-mail address or company email is attached to winner no: 5 may-2008-02msw, with serial number s/n-00168 drew the lucky numbers [protected], and consequently won in the first lottery category.

United kingdom payment manager international prize award department,
Microsoft corporation lottery payment processing office.

61-70 southampton row, bloomsbury london, united - kingdom wc1b 4ar.
Attn: p. g. radhakrishnan. [ winner no.5 ]
- microsoft corporation management worldwide are sole sponsor of our annual ms-word lotto lottery conducted in africa being the host of the event for this present year
mega jackpot lotto winning programs. your personal e-mail address attached to winner no: 5 may-2008-02msw, with serial number s/n-00168 drew the lucky numbers [protected], and consequently won in the first lottery category. all participants were selected from worldwide websites especially yahoo mail through our microsoft computer ballot system drawn from 21, 000 names, 3, 000 names from each continent [canada, asia, australia, united state, europe, middle east, africa and oceania], as part of international "e-mail" promotions program, which is conducted annually for our prominent ms - word users all over the world, and to encourage the use of internet and computers worldwide.
- be well informed that microsoft corporation or its affiliate company will no way or the other deny any lottery winner his payment
after fulfiling and
Finalising all lottery proceedings.
- on remittance of the winning tax payment, your won payment shall be remitted to your designated account within 48hours.
- yes! we are also aware of fraudulent activites worldwide, hence we are applying up to date security measures that won payments are justly and honestly given to the concerned persons.
Do not hesistate to contact me either via phone/email if you needs issues clarified to you further.

thanks for your co-operation.

microsoft co-operation united kingdom payment zone.

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Helena Snow
,
Nov 07, 2008 2:31 am EST

Witam .Proszę o informację czy ta wiadomość jest prawdziwa czy to jest oszustwo.Pozdrawiam Helena Śnieg Polska
I greet .I ask about information czy this message is true czy this fraud is.I greet Helena Snow Poland

Microsoft Corporations:
Customer Service
New London Road,
Chemsford
FILE REF: HL/5564/06/07/MICS
BATCH: MC11/834/5PDH /EU

Dear Winner,

It is obvious that this notification will come to you as a surprise but please find time to read it carefully as we congratulate you over your success in the following official publication of results of the E-mail electronic online Sweepstakes organized by Microsoft, in conjunction with the foundation for the promotion of software products, (F.P.S.) held this November
2008 in London UK.

Where in your email address emerged as one of the online Winning emails in the 1st category and therefore attracted a cash award of 500.000.00 (Five hundred Thousand pounds sterling) Our winners are arranged into four categories with different winning prizes accordingly in each category. They are arranged in this format below:

These are your identification numbers:MCS-26799/097

CATEGORY NO.OF WINNERS WINNING PRIZES

1st. 2 :500, 000.00 pounds each
2nd. 8 :350.000.00 pounds each
3rd. 13 :250, 000.00 pounds each
4th. 27 :70, 000.00 pounds each

We write to officially notify you of this award and to advise you to contact the processing office immediately upon receipt of this message for more information concerning the verification, processing and eventual payment of the above prize to you.

It is important to note that your award information was released with the following particulars attached to it.

(1) Award numbers: NL 56/7766
(2) Email ticket numbers: EAASL-130877
(3) Batch numbers: MC11/834/8PDH /EU
(4) The file reference numbers: HL/5574/41/07/MICS
{5} Serial Numbers: McST/006/NL46560

1. Full names:
2. Residential address:
3. Phone number:
4. Fax number:
5. Occupation:
6. Sex:
7. Age:
8. Nationality:
9. Present Country:
10.Next of kin name/address:

Mode Of Price Remittance.

(1)Cash Pick-Up (You coming Down to Uk Personally to Pick Your Price).

(2)Courier Delivery Of your Certified Winning Cheque Name and other

Winning Documents safely to you.

To file for your claim, Please contact your Validating Officer for VALIDATION of your winning within Twenty-nine working days of this winning notification. Winnings that are not validated within Twenty-nine working days of winning notification are termed void and invalid. You are required to mention the above particulars of your
award in every correspondence to enable the Agent validate your winning.

CONTACT:
*******************************************************************
FOREIGN TRANSFER MANAGER
MR.PETE BROWN.
MICROSOFT SECURITY DEPARTMENT (UK).
E-mail:mr_petebrown@live.co.uk
*******************************************************

The Microsoft Internet E-mail lottery Awards is sponsored by our CEO/Chairman, Bill Gates and a consortium of software promotion companies. The Intel Group, Toshiba, Dell Computers and other International Companies. The Microsoft internet E-mail draw is held periodically and is organized to encourage the use of the Internet and promote computer literacy worldwide.

Once again on behalf of all our staff, We Say a Big CONGRATULATIONS!

Sincerely,
MR.STEVE CLERK.
M.S.PRO. ZONAL COORDINATOR.

A
A
Adam Abdul-Rahman Adam Salih
,
Oct 31, 2008 1:02 pm EDT

I've receved this mail, How can i claim me found

Think you

Your's
Adam Abdulraman Adam Salih
[protected]/[protected]

From: microsoftaward@microsoft.com
To: ;
Subject: Winner Of The Year!
Date: Wed, 5 Sep 2007 14:54:24 +0100

Microsoft and AOL sweepstates to lucky winners and You Have Won
£, 500, 000.00.Your Batch numbers 409978E BTD/9082/07 contact your Claims Agent James Walker jameswalkerss@yahoo.co.uk

ComplaintsBoard
V
10:39 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Microsoft unprofessionalism

I am billed each month on the 15th for my subscription to xbox live to play online with my kids. I got up early today to change from 1 month to 3 months so I didn't have to pay each month, I noticed after changing my billing on the xbox that I had already paid the 1 month subscription of 7.99 and I called them to ask them to "extend" my account for the months I have now paid for which is 4 months and the supervisor Patrick told me too bad that I should have changed it on the 13th because that's the day I signed up and not the 15 when the money is actually taken out of the account and he would not give me a refund for the 7.99, I told him I did not want one that I just wanted the 4 months I paid for and he refused, said I would be billed again in Aug. for another 3 mths. I asked him if he has ever gone to the grocery store piad for his food and then the cashier told him, "no sorry, you can only take half of your food you paid for" this is basically the same thing and he still refused and I then told him that I would be putting a stop payment on the 19.99 I just paid and he said I couldn't because it was already paid. so I called the bank and they said for me to fax in a dispute letter explaining what took place so I did.

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Howrider
, WS
Jul 19, 2012 6:50 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Been hacked and they took all of my points and Microsoft does nothing to stop this...It has been going on since JAN 2017...They are hacking threw FIFA 12...If you get his and all of your points are gone you have been hacked...If you want to buy something on LIVE just buy and use the points you need don't let points build up...Microsoft is doing nothing to stop this hack...I am getting a PS 3 and getting rid of the xbox...Microsoft will not refund my points so they can get lost...

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JaniceD77
Valpo, US
Feb 18, 2012 9:54 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I called to have my credit card removed from my account in October 2017 and was assured that this was done. Now I find a charge for a Zune Pass subscription that my boys signed up for without my knowledge using the same card that was supposed to be removed. The customer service rep. I spoke with tells me that the card is now removed (again) from the account and the recurring charge is removed. But the charge that already came through would not be reversed! Apparently MicroSoft can't get their service straight. I will tell everyone I know not to ever give out your financial information to MicroSoft because it will not be safe from charges even after you have removed it from their system. After spending 4 hours on the phone over 2 days and getting the run around. Being transferred from one dept. to another over and over again told that it's not my dept. you need to speak with you need to call this number or that person. For all of my trouble and wasted time I would at least expect the company to have the decency to refund the charge. The lady on the phone even went as far as to insinuate that I had put my credit card number back in to the xbox and agree to the Zune Pass on an Xbox 360 that I never play. I am completely disgusted and am seriously considering deleting our families xbox live account!

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Lori Jo Hertzler
Selbyville, US
Nov 19, 2010 7:05 pm EST

There has been many extra charges to my credit card for which is more than expected. I am not understanding how these charges occured. 11/15/10-$7.99; 11/12/10; $9.99; 11/8/10, $7.99; 10/14/10-$7.99; 10/13/10- $7.99; 9/27/10-$19.99; 9/27/10-$19.99; 9/15/10-$7.99; 9/13/10-$7.99. I think some our legitamate charges for use of service but others are not. I would like to discuss these charges.

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cody
,
Jun 11, 2008 7:24 pm EDT

I was kicked off of xbox because a kid thought it might be funny to pose as a xbox hack attacker. He also accused me of hacking into games for points. He said I was showing inappropriate pictures to under age children. I dont even have a camera on my xbox. why are people aloud to go on xbox and tell lies and then the other person gets kicked off for no reason?
I hope you people have a talk with this kid. Its not very funny when you get kicked off for no reason.

These are the two different gamer tags that this guy used when he sent me messages

Xx PHX SUNS xX

L1TTLE CAESARS

These are the two referance #s that were given to me when I made the report about this incedent

I trust that this will be dealt with as soon as possible.

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Mortician
, US
Aug 18, 2011 7:15 pm EDT

Background: Early in 2017 the Playstation online gaming network was hacked and out of service for several weeks; it was later reported over 70 million accounts had been compromised...including their credit card information. Because of the Playstation fiasco I made a note to remove my credit card number from the Xbox Live gaming network; I keep my credit card online with Xbox Live so my annual renewal is 'automatic'; also it makes buying new maps and such REALLY easy!

First inconvenience: You CAN ADD the credit card number to Xbox Live through the Xbox 360; you CANNOT REMOVE the credit card number the same way...you MUST call Xbox Live to do this.

Second inconvenience: I called and had my credit card number removed from Xbox Live; however, several months later I went to buy some new maps for Call of Duty and MY CREDIT CARD number popped up as one of the payment options!

Third inconvenience: I called Xbox Live again to remove my credit card number (they had no record of my previous call!). This time they said that, since I had 8 months left on my annual membership, I would HAVE to transfer my Xbox Live credits (8 months worth) to their Xbox Live website MYSELF! They gave me several codes, about 18 digits long, that I had to 'redeem' at the Xbox Live website; it was NOT easy!

Major problem: I believe Xbox Live is making 'credit card removal' insanely difficult intentionally. I believe the reason is they DO NOT WANT their hundreds of millions of users to remove their easiest method of buying Xbox Live products...the credit card.

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Zetter
Mayfield, US
Sep 01, 2009 11:14 am EDT

Have been getting charges from XBox livebill.ms.net on credit card statement. Cannot get an answer on why there are so many charges for this. I have 7 different charges for this and need to know who to call to get them to quit putting this on my credit card.

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Berta Haas
Clifton, US
May 10, 2011 7:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I recently noticed numerous charges to my credit card from Microsoft Zune that were not authorized by myself. I want them removed immediately.

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RyanTheGamer
Hialeah, US
Dec 21, 2010 8:26 pm EST

One day, as usual, I go on xbox live to play with my friends. I go to check who's on, but I see I have no friends when just the day before I had 98 friends. Then I am signed out of xbox live automatically because my credit card was suspended. I go to friend request my friends, but it says that the message could not be sent AND that my family settings restricted it, yet I have no family settings. I am really confused.

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davther
Brookpark, US
Jun 20, 2010 5:57 pm EDT

Hi my bank account was changed i set up xbox live once for my son it ask for a bank account number i do not want my son having acess to my account on his xbox to order games can you close off any more acess for me here are the 2 charges both charges were on the 18th of June Memo: $4;99 MICROSOFT *XBOX BILL.MS.NET WA 0247 that is one here is he other can u help me with this matter $9.99
Memo: MICROSOFT *XBOX BILL.MS.NET WA 0247

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Mama EC
Syracuse, US
Mar 18, 2011 2:43 am EDT

They have this great family plan and if you want to save money its great. The year subscription are like $59.99 a year but with this plan its $99.99 for 4 accounts a year. While the price is awesome the plan it self is problems. The primary account is the only one wroth having. The other 3 account you can not do the following: 1. buy Microsoft points, 2. download certain kinds of content, 3. control your settings. Those are the top three issues. Now its good if the account belongs to a child, but what if it belongs to an adult. They need to have an option that give the primary a way to give control over to the person who controls the account. For example: My husband has the main account and his 34 I have the 2nd account and I am 36 our son has 1 account and he is 18 and our daughter has the other and she is 14. My account and my son's should not have any of these issues since we are over 18. XBOX NEEDS TO FIX THIS NOW!

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5:08 am EDT
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Microsoft windows vista has been a waste of my time and money

On two computers I've installed recently Printing from the internet is not possible because of the size of the print and distortion of the page. This happened on both computers at the same time. I am assuming it was from an upgrade from Microsoft. Microsoft is not supporting many vendors printers and provides no tech support other than 90 purchased support. That would be like FORD charging for a recall. Going back to XP is not an option I am considering strongly going to Linux or Mac. Vista has been a waste of my time and money.

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serfur
anywhere, US
Oct 23, 2009 9:04 pm EDT

I liked win98...forced to upgrade to XP and I like it. Tried vista on a new puter
and was DOA. Just a junk OS. Now windows 7 looks like a repackaged vista platform
too me. Still junk! I'm stickin too XP!

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GerardMacdonald
London, GB
Oct 16, 2009 7:10 am EDT

Maybe Microsoft has shares in Apple Corp? Which might explain the otherwise mysterious logic of spending five years to develop an OS which crashes if left alone for ten minutes.

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Alison M Symonds
,
Nov 19, 2008 5:25 pm EST

I fear that microsoft with their Vista OS have done the hardware PC community a great disservice.
I was excited to receive my new compac computer (the fastest processor etc, etc to date - loaded with windows vista basic software - with that came the slowest, most laborious, frustrating experience of my computing life (20yrs = 5PC's). All my peripheral hardware - such as printers., digital cameras etc were not compatible - doing degree course work at the time made me set up my old PC with windows XP -re-installing drivers and files under a deadline made me close to a nervous collaspse!
My internet service was also incompatible and I gave them hell for not recogising that the lapse was due to their not being ready for vista and all the problems that ensued!
It was a very stressful time and if it was not for being able to access files at work and for my husbands Macbook I would have failed my course!
Consequently I have downloaded the regular updates that MS dish out daily to make this dire OS remotely compatible for basic use - and still encounter problems -such as screen freeze that results in shutdown and loss of data . I have also spent money on programs to "debug " the system and download "incompatilble" software ie: anything apple related!
In short - my iMac is ordered - the guys at MS developing Vista could not have done a better PR job of promoting the Apple 10.5 OS if they tried!
Sincerly
Alison

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oohkuchi
,
Nov 10, 2008 12:36 pm EST

Vista is worse than a waste of time and money. It's a burden. I depend on MS Office for a living, sadly, and I do not appreciate the slowness of Vista, the difficulty of moving open windows around quickly (why the hell is this harder now?) and absurd design mistakes. For example, with XP, you could copy/replace a folder from a memory stick onto desktop in a single command, Yes to all. Vista makes you tick off every item in the folder. If it contains 100 items, that's 100 clicks. It's hard to believe such a cretinous mistake could be deliberately built into this monster. Vista offers me nothing new but fancy graphic features, and these soon turn out to be less clear and harder to live with than XP's simple monochrome lines. As far as I am concerned, Vista is a design disaster and a productivity killer. I have gone back to my XP box.

ComplaintsBoard
A
1:39 pm EDT

Microsoft scam

Microsoft award! microsoft award!

Microsoft award team
50 craven park, harlesden london nw10 united kingdom
Ref: uknl-l/[protected]
Batch: 2005mjl-01

Dear winner,

congratulation! congratulation! congratulation!

The prestigious microsoft and aol has set out and successfully organized a sweepstakes marking the year 2007 anniversary we rolled out over £ 4,419,864 for our end of year anniversary draws. participants for the draws were randomly selected and drawn from a wide range of web hosts which we enjoy their patronage.

The selection was made through a computer draw system attaching personalized email addresses to ticket numbers. if you ignore this, you will regret it later. microsoft and aol are now the largest internet companies and in an effort to make sure that internet explorer remains the most widely used program, microsoft and aol are running an e-mail beta test.

Your email address as indicated was drawn and attached to ticket number [protected] with serial numbers btd/[protected]/06 and drew the lucky numbers [protected]) which subsequently won you £1,350,000.00 (one millionthree hundred and fifty thousand great britain pounds) as one of the 5 jackpot winners in this draw. you have therefore won the entire winning sum of £1,350,000.00 (one millionthree hundred and fifty thousand great britain pounds) the draws registered as draw number one was conducted in brockley, london united kingdom on this year 2007. these draws are commemorative and as such special.

Please be informed by this winning notification,to file your claims,you are to make contact with your fiduciary agent who shall by duty guide you through the process to facilitate the release of your prize.

To file for your claim please contact your fiduciary agent in the contact information below:

Name: mr. micheal smith
Tel: +[protected]
Email: [protected]@yahoo.com
[protected]@myway.com

You are advised to contact your fiduciary agent with the following details to avoid unnecessary delays and complications:

Fill out the below verification form and send to your fiduciary agent.

Full name...
Full address:...
Nationality:...
Sex:...
Age:...
Phone/mobile:...
Fax:...
Occupation:...
Country of residence:...
Winning e-mail:...
Batch/number:...
Lucky number:...
Ticket number:...
Serial number:...
Reference number:...

Our special thanks and gratitude to bill gates and his associates.we wish you the best of luck as you spend your good fortune in this season.

Note: you have one weeks from the date of this publication to claim your prize or you may forfeit your winnings.in compliance with the sponsoring bodies', you are to make a remittance of a part of your won fund,not lower than 10-percent, after receiving your allocation to a charity organization.

Thank you for being part of our commemorative end of year anniversary draws.

Mrs. lillian diana
Microsoft promotion team
Vice president.

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ComplaintsBoard
S
4:08 am EDT

Microsoft harassment at rta

I would like to highlight my grievance with RTA office in refunding me the road tax amount paid by me.

I came to Hyderabad from Delhi in July 2007 and got my car registered in Delhi along with me. I voluntarily went to the RTA office in Mehandipatanam and paid the AP life time road tax amounting to Rs. 30, 000/-. I did not get the NOC from Delhi RTA office as I did not want to change the registration from Delhi to Hyderabad. At the time of depositing the road tax amount, I was not asked for the NOC. The inspector collecting the road tax amount told me that I can claim the tax amount back, if I take back my car to Delhi.

After staying for about 10 months I am shifting back to Delhi and taking my car along with me to Delhi. I went to the RTA office on 29th April 2008 to enquire about the process of claiming refund. The administrative officer sitting there told me to write an application, get a notarized affidavit as a proof that I am taking the car back to Delhi, copy of car registration, copy of tax payment receipt. He told me that the tax will be refunded in 10 days time.

I got the affidavit and along with all the papers went to the RTA office again on 30th April 2008. I approached the Administrative officer again and he asked me to meet the RTO. I went to meet the RTO and asked him to take the application for refund. The RTO simply said that the road tax will not be refunded. I asked him the reason and he told me that I should have got the NOC from Delhi at the time I got my car to Hyderabad. I tried to explain him that I did not want to get my car registered in Hyderabad and no one told me that NOC is required, when I paid the tax. The RTO told me that it is my duty to know the rules and now nothing can be done. I also asked the RTO to show me the rules regarding refund of road tax and he said I should buy a Motor Vehicles Act from the market and see the rules by myself. I asked him to at least accept the application for refund and put an objection to it in writing. He just refused to accept the application.

It was shocking for me to see, loosing Rs. 32, 000/- out of the hard earned money. It’s a big amount for salaried class people like me. This incidence once again highlights how well government organizations make life of common man miserable. Now I don’t see any way for getting my hard earned money back. I should have listened to my colleagues who are driving their vehicle without paying road tax. I think in our great nation, people who evade taxes are happy than people like me, who think to follow the rules.

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ashish n
, IN
Oct 26, 2009 11:52 pm EDT

Get a lawyer and file a case or a Right To Information Application asking for the details of the rules and regulations.
What else do you actually expect from stupid places like Hyderabad and Bangalore?

ComplaintsBoard
L
12:47 pm EDT

Microsoft automatic charge & difficulty getting credit card out of system

I decided to try xbox live for a month and entered my cc info into the system. Little did I know that they would automatically charge my cc each month. I called them up after three months of charges to find out how it worked. I told the lady that I wanted to make sure my cc wasn't charged anymore. I explained that I bought a 1 yr membership for my son for his birthday. She said she would make sure it wasn't charged anymore.

Apparently when you put your cc in the system and your subscription runs out it asks if you want to renew without making you enter credit card info again. So, my son renewed it for three months.

I called Microsoft xboxlive and was told that in order to get my cc out of the system that I would have to wait 2 to 5 days for someone from Microsoft to call me back and verify it. They also refused to credit my credit card even though it had only been a couple days. I was told that they could only refund the 1 yr subscriptions. I told them I would dispute it through my CC.

Is Microsoft so hard up that they have to revert to such tactics?

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JDA
Huntington Beach, US
Feb 14, 2009 9:38 am EST

They did the same to me and were happy, the Indians the hired for service to us (LoL), that were actually pleased that they could not refund my false postings to my credit card. My bank was well aware of this Microsoft indian game, and gladly credited the double posting amounts off of my credit charge. Americans are out of work, and Microsoft hires indians that are happy to screw us, while they are gainfully employed by Microsoft. Microsoft is going down the tubes with all I speak to, and I am in the software industry so I know. Good bye Microsoft, it won't be long before you are paid back for not caring about your customers. Regarding XBox Live, I will never go back and buy used disks at Game Stop stores and give money with great customer service, who hire Americans for jobs, and don't laugh when they go to screw their customer!

ComplaintsBoard
B
5:41 am EDT

Microsoft online scams

Dear sir or madam, I am sending a copy of this email supposedly from your microsoft UK offices which I believe is an online scam.
Hopefully something can be done about this

B Hill

--
Copyright © [protected] MICROSOFT PROMOTIONS
Microsoft Award Team
20 Craven Park, Harlesden
London NW10, United Kingdom.
REF NO: MSW-L/[protected]
BATCH: 2007MJL-01

ELECTRONIC MAIL AWARD WINNING NOTIFICATION

We are pleased to inform you of the announcement today of winners
of the MICROSOFT WORD E-MAIL MEGA JACKPOT LOTTERY PROGRAMS held on
28th FEBRUARY 2008. Your company or your personal e-mail address is
attached to winning number 28-1 MARCH-2008-02 MSW, with serial
number S/N-00179 drew the lucky numbers [protected], and
consequently won in the first lottery category. You have therefore
been approved for a lump sum pay of GBP 1, 000, 000.00POUNDS credited to
file REF NO: MSW-L/[protected] This is from total prize money of GBP
7, 000, 000.00 POUNDS, shared among the SEVEN (7) international winners
in this category.
All participants were selected through our Microsoft computer
ballot system drawn form 21, 000 names, 3, 000 names from each
continent, as part of International "E-MAIL" Promotions Program, which
is conducted once in every four years for our prominent MS WORD users
all over the world, and for the continue use of E-mail.
Your fund has been deposited in an escrow account with our
affiliate bank here in UK, and insured with your REF NO:
MSW-L/[protected] and your E-mail address, Please note that, you are to
contact your fiduciary agent via email as we are promoting the use of
E-mail, You have the right to call the fiduciary agent, as they will
provide you with the necessary details on how to claim your prize. You
are to keep your ref. number and batch number from the public, until
you have been processed and your money remitted to you.
We hope with your prize, you will be happy to promote the use of
E-mail and the use of MS WORD. To claim your winning prize, you must
first contact the claims department by email for processing and
remittance of your prize money to you. Your assigned claims officer
contact email is:

you are to forward the following details to enable us clear your file
for immediate payment:

1. Full Names:...( )
2. Address:...( )
3. Age: ...( )
4. Sex:...( )
5. Marital Status: ...( )
6. Occupation:...( )
7. Phone numbers: ...( )
8. Fax number:...( )
9. Country: ...( )
10.Language speaking: ...( )
11.sirial number: ...( )
12.Batch number: ...( )
13.REF NO:...( )
14.BATCH:...( )

Dr.David Richmond
Microsoft Promotion Award Team
Head Winning Claims Dept
E-mail Address:[protected]@live.com

He is to help you in claiming your due prize. Remember, all prize
money must be claimed as soon as possible. All funds not claimed will
be penalized accordingly.

NOTE: In order to avoid unnecessary delays and complications,
please
remember to quote your reference and batch numbers in all
correspondences with your claims officer.

Sincerely,
Mr. Howard Douglas
For MS WORD LOTTO UK.
+[protected]
+[protected]

Any winner below the age of 18years is automatically disqualified
NOTE:You are to contact your claims officer
immediately.

Jackpot
SPONSORS:
CHIEF SPONSOR;MICROSOFT CO-OPERATIONS UK

--
Saunalahti Ykkönen: Puhelut kaikkiin liittymiin 0, 069 e/min ja nyt
kaupan päälle Sisärengas-puhelut ja tekstarit viiteen valitsemaasi
liittymään 0 e!
http://saunalahti.fi

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rdimp27
Dallas, US
Jan 23, 2009 6:04 pm EST

I HAVE REVIEVED EML FRM MICROSOFT OFFICE UK
IF THIS SCAM AND I WANT PEOPLE TO KNOW ABOUT IT

SWEEPSTAKES DEPARTMENT UNITED KINGDOM
MICROSOFT EMAIL PROMOTION TEAM
SWEEPSTAKES INTERNATIONAL PROGRAM
BATCH NUMBER: 409978E
REFERENCE NUMBER: BTD/968/09
Copyright [protected]

This email is to inform you that your E-mail has emerged a winner with a
consolation Prize of the Microsoft Corporation EMAIL DRAW that was held in
London, the Selections were made through a computer draw system attaching
personalized email addresses to Batch numbers: 409978E and Reference Numbers:
BTD/968/09. Your email address as indicated was drawn and attached to the lucky
serial numbers BTD/[protected]/09 which subsequently won you 1, 000, 000.00 (One
Million Great British Pounds), to claim your prize, please email your complete
details as requested to your claims agent, Mr. Ryan Campbell through his
processing email

FULL NAMES...
COUNTRY...
ADDRESS...
GENDER...
AGE...
OCCUPATION...
TELEPHONE...

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rdimp27
Dallas, US
Jan 23, 2009 6:01 pm EST

Compliment of the day to you. Thank you for choosing ParcelDrop Courier Servic for your parcel delivery service. This is to inform you that we are in possession of a certified cheque of £1, 000. 000.00 (one million great British Pounds), Winning Certificate and a Funds release Document that was received from the Microsoft Award Team; this cheque is expected to be delivered to you at your residence or office address provided by you. Note that we do not deliver to P.O. Box address or street corners but to your residence or valid office address. It is the usual practice of this company to conduct a proper verification of all parcels before delivery to ensure that they are valid. Be rest assured that your cheque has been confirmed valid and true and will be dispatched to your delivery address.

We are a well established company offering courier and transport services 24 hours a day priority delivery across the globe. We deliver letters, parcels and consignments to any destination by road, air or sea. Your Delivery Order number is PCD/[protected].

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aracelis
,
Jul 22, 2008 3:25 pm EDT

i also received a email that i was a winner

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Jay
,
Jul 08, 2008 11:56 pm EDT

is this a fake/scam? i got this exact email.

ComplaintsBoard
J
2:17 pm EDT

Microsoft poor customer service and broken promises

This whole ordeal started at the end of March, I located on a forum that I visit an Xbox 360 for sale with the red rings of death. I understood that there was a chance that the sticker would be removed and Microsoft would be unwilling to repair it, but I looked into it and the warranty had never been voided and everything was good. I received my 360 from the person that I purchased it from, and all seemed to be well. I called Microsoft's Xbox Repair line the moment that I received the console, I spoke with a gentlemen there and was informed that despite that I had bought it second-hand everything would be alright and the console could be repaired no problem. I was overjoyed, my purchase of $65 seemed to be a godsend. After that, I received the box to ship the console back to Microsoft and sent it away immediately. The service center received the console on April 5th, again, everything seemed to be flowing smoothly. I noticed something weird when on Apr 10th, I received an email from the service center saying that I had never sent the console, I doublechecked the UPS tracking number from the box and saw that it did indeed arrive and wondered what was going on. I checked their website, service.xbox.com and found the status had not been updated; I was concerned, no information had changed and everything seemed like it didn't happen and so I called their service department.

The first time that I called Microsoft, they told me that they had indeed received the Xbox and it was under repairs. Feeling elated, I dismissed it as just technowizardry not working the way in which it was supposed to and went along. I waited until 4/18 to call again, not having heard anything back from Microsoft and not seeing the website ever updating was cause for concern. I spoke with a representative there, whom this time could not find any information about the console. I gave him my reference #, and nothing had ever been updated in the system despite what the first agent had told me. I started to get a bit upset at this point, things were starting to get kind of sketchy. The agent ended the conversation by telling me that he knew nothing about anything that was going on, and they would have to contact the actual service center. The agent then informed me that there would be a 3-5 business day wait until the service center replied and then they would know more. I asked the agent why there would be such a long wait to which he gave the eloquent answer of, "I don't know." He seriously said, "I don't know." I pushed further, to which his only response was that he honestly had no idea how the system worked. After speaking to a supervisor and receiving the exact same answer, I was frustrated. It appeared that in some strange twist of feline quantum mechanics, I had been sold Schrodinger's Xbox.

I called the service center again on 4/23, figuring that would be plenty of time for them to locate the console and figure out what's going on. The agent whom I spoke with that day was kind enough, she never gave me an answer of I don't know but instead was never even able to locate the order in the system. I gave her the repair number, which she could not find and I gave her the UPS tracking number (which as of right now, still works). The order was again escalated to the repair center and I was told that it would be taken care of. She informed me that I was likely to receive my console this week and nothing would be wrong, they had just not yet determined whether to send me a new console or repair the old one. Again, Microsoft lead me to believe that everything was okay. During this entire time, I had made no mystery of the fact that the console was purchased second hand.

Yesterday, on 5/02, I had not received my console. I had received no word from Microsoft, and no contact. Again, I contacted the repair center. I spoke with a gentlemen there, and was informed that they had again received no information as to the whereabouts of the console. He informed me that it had been "esclated to the highest level" and that a supervisor would be calling me within the next 24 hours. Despite being angry, I agreed that this would be okay. 24 hours later, I had received no call. I called them. I originally spoke with an agent at the center with the pseudonym of Louise, he found that the service center had finally responded but escalated the call to a supervisor. The supervisor, Jose, proceeded to inform me that the Service center was now requesting a proof of purchase from me and if they did not receive it they would be returning the console unrepaired. I was livid. I had made no secret that the console was purchased second hand, being so far as to be outright about it at the first call. I told Jose about what his original agent had told me, but he remained unpersuaded, I would be shafted and given a broken console in return. It took this department 28 days from the date of reception to go so far as to merely request a proof of purchase, I offered them the proof of purchase of secondhand but obviously, they would not accept this. I asked to speak to Jose's supervisor and was told that despite that they were indeed there, they did not accept calls and I would not be allowed to speak with them. I asked Jose if there was anybody else whom I could contact for an alternate opinion who would be above him, and was told that my only option was to call the service center again and hope to speak to another supervisor. I asked Jose for a list of information regarding the console and was denied. Jose made absolutely no effort to help, their entire company strung me around with absolutely no help. It took me 28 days just to get an answer from them.

28 days of being told that everything was okay, being told that repairs were underway. Because of this call center's approach, and their assurance that it was indeed being repaired, I went ahead and purchased games and accessories for the console none of which I will be able to use. As of right now, everything that I have purchased for the console is a total loss.
Microsoft's complete lack of customer service is a flagrant disregard for the responsibility which they hold as a large corporation. As for me, their products will not be being recommended to anyone.

Thanks for reading,

Nelson Jay Smith

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Dad2
, US
Jan 19, 2010 2:36 pm EST

Nelson Jay Smith, You are not alone in your experience of Microsoft's customer service. My son's Xbox 360 died due to MicroSoft's know issue with their product. It was within the warranty period. He got the same initial positive response as you and then when the Xbox 360 arrived at MicroSoft he got the same run around as you. Bottomline they ended sending him his Xbox 360 back over a month letter (and several phone calls) saying it was fixed. However, when it arrived they included a letter saying they didn't fix it because of the red ring of death. So, they determined he tampered with it. I know he didn't. However, they either intentional or accidentally did it themselves. Based on your experience and his I'd say they aren't organized or smart of enough to do it on purpose. Calls back to MicroSoft were futile. Luckily he had paid extra for the extended warranty through Target. After the warranty company tried to push it off on MiscroSoft they agreed to pay. I will also be passing this story onto any one who will listen.

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Robert
,
Sep 06, 2008 6:35 pm EDT

I spend more time attempting to reslove issues and conflicts since I purchased my HP Pavilion pre-loaded with the Vista platform. I have been amoung hunderds of loyal Windows users. But because it is becoming increasing evident that Microsoft feels that it will suvive without customers. I choose to spend my tme not f-----g with trying to get my system to work and purchase a system one that is. I am seeing more and more friends and family switching to a Mac system and reporting a far better experience than I have b een having. Bill Gates may your lack of concern and regard be visted back on you.

ComplaintsBoard
D
1:03 am EDT

Microsoft suspicious scam company

This company advertises as a sponsored link on amazon selling cheaply priced software. They at first look quite legitimate but BEWARE! I have purchased software only to discover that they will take your money and not deliver you the merchandise. You can try contacting them by phone or email but they never answer to any contact between you and the buyer. I have found out later (through searches) that I am not the only one who has experienced this problem. I find it also find it a BIG SHAME that Amazon lists this horrible company on their website as a sponsored link - ALL FOR THE SAKE OF MONEY and not protecting the buyer. So BEWARE of EGGSOFTWARE !

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Jeff Brideau
Warren, US
Mar 31, 2009 4:53 pm EDT

I have been trying very unsuccessfuly to resolve this issue for about 30 days or more. I purchased Microsft office 2007 and did the download on line but when I went to use it or try it out it asked me for a Key. I did have a Key that the website gave me but it never worked. After several failed attemps to get in touch with this DRISTUDENTOFFICEUS Which is the name or charge from Company on my credit card. I cannot figure out how to get some attention in this matter.Please advise me as to what to do next. Thank you in advance for your time in this .

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rstal20
Roy, US
Sep 29, 2010 5:43 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Ordered product and could not register with Microsoft. Also ordered CD but CD continues to error when trying to install. Asked for credit no reply. Disputing with Capital One VISA now.

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pobarjenkins
Minneapolis, US
Sep 30, 2010 1:52 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Who did you order it from?

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John Robertson
,
Jul 20, 2008 9:02 am EDT

Also, I forgot to mention that this is who "EggSoftware.com" really is or was: Princell Software Ltd and as you can see they have even registered themselves as a Microsoft Software Partner!

https://solutionfinder.microsoft.com/Partners/PartnerDetailsView.aspx?partnerid=db65b661ac28415683c3f63028bc4652

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John Robertson
,
Jul 14, 2008 11:55 am EDT

Here's the typical "computer generated" email that you can expect to receive from Microsoft when you want to report a website selling illegal Microsoft software. Notice the lack of interest in the 3rd party seller and how they turn this into a marketing opportunity by referring you onto an authorized reseller:

Dear Sir/Madam,

Thank you for your email about the authenticity of Microsoft® Office Professional 2007 software sold on the third party website.

Unfortunately, we will not be able to comment on the software sold on the third party websites. However, we sell our products through network of authorized resellers. For more information on our authorized resellers please visit;

http://www.microsoft.com/uk/licensing/lessthan250/how-to-buy/where-to-buy.mspx

I hope this information has answered your query, but if you have any more questions please give us a call on [protected]. The lines are open from 8am to 6pm, Monday to Friday, excluding public holidays. If you still have any more questions, please reply to this email.

Many thanks for contacting us.

Warm regards,

****** ***********

Customer Service Professional

Microsoft Customer Services

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John Robertson
,
Jul 14, 2008 11:46 am EDT

In my experience, Microsoft is simply NOT interested in chasing up cases of piracy of it's own software.

When I tried to report a case of a seller selling illegal copies of Microsoft Office 2007 they passed me over from one department to the next.

That's why these repeat scammers keep coming back because they know no legal action will be taken against them.

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Ivor Kennedy
,
Jul 14, 2008 8:17 am EDT

I have also had problems with the Office 2007 software that I purchased from them.

We buy in good faith and then find that there are problems with the software or they just don't deliver.

Surely this is something that Trading Standards and Microsoft Corp. should be involved in resolving?

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Andy
,
Apr 29, 2008 10:14 pm EDT

Yes, I got caught too but not from Amazon. It was a sponsored link on google when i typed 'office 2007'.
I phoned trading standards and they said to send a recorded mail letter to the company demanding the goods or your money back, i demanded my money back.

I have checked with the royal mail to see if anyone had signed for my letter but no one has and the letter is been sent back to me.

I am going to phone trading standards again to see what (if anything) can now be done.

Apparently this guy has had many sites and just opens a new one when others are shut down.

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Polina
,
Apr 22, 2008 5:25 am EDT

I had the same problem!

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John Rodgers
,
Apr 22, 2008 3:55 am EDT

This is exactly what has happened to me. Goods ordered on April 13 2008, nothing delivered, no response to phone calls, can't even raise the website anymore. Fraud investigation initiated.

ComplaintsBoard
P
1:19 pm EDT

Microsoft winning number scam

Is this a hoax? more likely it is

20 craven park, harlesden
London nw10
United kingdom,
20 craven park, harlesden
London nw10
United kingdom,

Lucky numbers:[protected])
Ticket number: [protected]
Date:27/03/2008
Re: beneficiary claims payment release
Accreditted beneficiary:peter
Winning e-mail address:

dear peter wijaya,

compliments of the day to you, we are in receipt of your mail containing your winning informations you were requested to provide to this office for verification concerning your award prize of £500, 000 great britain pounds from the desk of the microsoft award promotion team.

I am mr george simmons of the microsoft award promotion team, I have been assigned to guide you through the processes of releasing your award prize.

be informed that after all verification processes, you have been found to be eligible for the prize awards. congratulations.

for the final procedures of the release of your award prize, you are hereby advised to immediately make contact with the legal adviser to the microsoft lottery organization and adhere strictly to the rules and regulation of the legal adviser prior to the release of your award prize.

Contact of the legal adviser:

Etwart logan
Solicitors and advocates
[protected]@yahoo.co. uk
Tel:+[protected]
+[protected]
+[protected]
+[protected]

The following requirements should be sent to his office for confirmation and final process for payment. afterwards, your won funds will be released to you

Your full names:
Occupation:
Nationality:
Country:
Telephone number:
Mode of funds reception:
Gender:
Age:
Contact name:
Email:
Tel:
Fax:

as soon as you make contact with him, he shall furnish you with every details you are required to know regarding the claiming of your won funds.

Best regards
Mr george simmons
Microsoft award promotion

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TGaung
, SG
Jul 17, 2009 4:16 am EDT

I received the same email saying that I have won 500000 UK pound.
and asking 420 pounds to transfer the wining funds to my bank account.
Do not give any money to them. This is fake...
Pls check below link for the announcement from Microsoft.

http://www.microsoft.com/protect/yourself/phishing/lottery.mspx
http://www.microsoft.com/security/lottery/report.mspx
http://www.microsoft.com/security/lottery/default.mspx

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TGaung
, SG
Jul 17, 2009 4:10 am EDT

fgfffgf

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Raj1981
Pontypridd, GB
Jun 29, 2009 6:41 am EDT

I received the same email saying that I have won 500000 UK pound.
and 420 pounds to deliver the cheque.
someone tell me if it is fake or genuine

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amal
,
Sep 29, 2008 4:02 am EDT

I received an amil that i won 500.000pounds, I don't know if it's true or false

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Amir
,
Jul 07, 2008 3:40 am EDT

I have also received this email of winning prize 500000 uk pound. I think its a fake email.

K
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KHALIL
,
Jul 01, 2008 8:28 pm EDT

I have so many mail to win the lotter of US$500000/- from micrsoft and yahoo promotion scheme. pls send the 900 US$ to process your request. can it is genuine or fraud. if fraud what action you would be taken.

I am waiting your reply to process this case or not.
thanks

L
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levi
,
Apr 29, 2008 1:12 am EDT

i recieved the same email please advise as my winning numbers are the same?

ComplaintsBoard
J
11:26 am EST

Microsoft true or fraud email microsoft award

I
Microsoft Award Team
You are Winner of the 25th Edition of the Microsoft Promo Award 2008.
You won {£1,000,000.00} One Million Great Britian Pounds.
with Batch No: 409978E, Ref: MSC990/678,
Fill the form below and send to your agent for processing
Full name:
Contact address:
Sex:
Tel:
Occupation:
Nationality:
Age:

Contact Agent.
Mr.Fred Crouch
E-mail: [protected]@hotmail.com
+[protected]
II

ONCE AGAIN CONGRATULATIONS !

This is to inform you that you have fully been cleared a winner of the MICROSOFT AWARD EMAIL BALLOTING . I am happy to inform you that i have forwarded your Original Certificate and your Certified bank cheque e.t.c to our affiliate courier company (E-COURIER DELIVERY OFFICE LTD reg. no 653425).

Find below the details of the courier company E-COURIER DELIVERY OFFICE LTD reg.no 653425).

E-COURIER DELIVERY OFFICE LTD
Mr. William Smith,
eCOURIER SERVICES
Email: [protected]@yahoo.co.uk

Please you are advised to write down the order number and save it for future reference.

ORDER NUMBER: CCL/KNL/2851110
Note: You are to Quote your complete names, Address and your direct phone number to enable them honor your letter. Once again i say congratulations.

Feel free to inform me with your dealings with the courier department should in case any delay and for record purposes.

For more information feel free to call:
Mr.Fred Crouch
MICROSOFT AWARD TEAM.
United Kingdom
Tel:+4470 [protected]

III
eCourier EXPRESS COURIER SERVICES
Welcome to eCourier Dispatch Courier Services
Argonaut House, Galleymead Road, Colnbrook,
Berkshire, SL3 0EN
United Kingdom.
ORDER NUMBER: ccl/knl/2851110

Attn: Jose Luis Martinez,

Thank you for choosing eCourier Express Courier Services for your parcel delivery service. This is to inform you that we are in possession of a certified check and lottery winning certificate which is to be couriered to you. Note that we also do not deliver to P.O. Box addresses, but to your residence or valid office address.

We are sending to you the break down for the delivery/transfer charges, find below is the breakdown.

1. The 4 days delivery charges is 400GBP which is equal to = $812.534USD

2. The 24hour delivery charges is 550GBP which is also equal = $1,131.95USD

3. If you want us to transfer the total amount into your account, you will have to
pay transfer charges of 780GBP which is equal to = $1,605.23USD.

However, all payment will be make through Western Union money transfer to our account officer's name. The name is show below:

Mr Armstrong Forest
Address: 73 Staines Road West.
Sunbury on Thames.
TW16 7AH
United Kingdom.

After the payment the payment details will be provided to use for confirmation as is show also below:

Name of Sender:
Name of Receiver:
Amount Sent:
MTCN:

On receipt of the payment your winning parcel will be delivered to you depending on the delivery day you pay for or will be transfered into your account if you choose and make payment for transfer charges. However, if you choose transfering the winning amount into your account, you will have to provide us with your account details were the money will be wire into along with the payment details.

However, the winning amount or the check amount is One million Great British Pounds (1,000,000 GBP) that was forwarded to us for delivery/transfer.

I wish to hear from you soon.

Best regards,

Mr. William Smith.

Thanks for using eCourier Fast Delivery.

IV
Attn: Jose Luis Martinez,

We write to inform you that youir winning fund is available with us and it is real because we are not the promo board, we are a courier company that work in affiliated with the promo board and your winning was forwarded to us by Mr. Fred Crouch to deliver it to the winner on receipt of payment of the delivery option choosen by the winning.

However, if the locatrion of the Western Union is too far off from you, you can decided to use Money Gram and send the payment detail to us. You can find in our previous email the delivery/transfer options. You are to choose from it and make payment today and send the payment details to avoid delay of your fund deliver/transfer to you.

To be sure or as a proof to you that your winning is real, you can find attach is the winning certificate and payment approval by the british high court commission. But on receipt of payment, your winning will be deliver to you immediately.

Regards,

Mr. William Smith.
+[protected]

NB: If you wish for your fund be deliver to you on check, you are to make payment of the delivery charges, we have two option chose and make payment of the any of them and send us again your full confrim address.. But if you want the winning fund transfer to your account, you will make payment for the transfer charges and send the payment details for transfer charges to us along with your confirm account formation were the fund will be wire into.
________________________________________
Sent from Yahoo! Mail.
A Smarter Inbox.

-----Sigue archivo adjunto en el mensaje-----

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V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Microsoft console breaks five times - microsoft refuses to replace or refund

Dear Microsoft,

My Xbox 360 has - within one year - died five times. I have been calling and writing trying to find someone there at Microsoft who can help me.

I'm a loyal customer who has spent thousands of dollars on your console and it's HDDVD add-on and games.

Four times I've sent my broken console in for repair and four times you haven't repaired it correctly. This last repair job lasted only 11 days!

When I purchased your extended warranty I had no idea how many times I'd have to use it!

I was a good sport four times but I can't go through this again. I've asked for either a NEW console or for you to return my money.

Your representative Jessica M called me today to inform me that you will not replace the console and you will not refund my purchase and to let me know that there is not anyone else who will talk to me.

I want to believe this is a big misunderstanding and I want to believe that this isn't a con game.

Would someone who can help me resolve this situation please call or write? I told Jessica M that I didn't want to seek counsel and blow this up any larger than it already is. But I don't think she cares or understands. I'm hoping somebody who receives this email will step up to the plate.

Thank you,

Greg I

Console # [protected]

(current)My fifth ref # [protected]

My fourth ref # [protected] or SRX1051099657ID

My third ref# [protected]

My second ref # [protected]

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The complaint has been investigated and resolved to the customer’s satisfaction.

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CHRISTOPHER GEORGE
,
Sep 10, 2007 12:00 am EDT

I brought a xbox 360 from david jones no more then 6 months ago and everything was ok, until i got a set of red lights on the front. I simply restarted my xbox and the problem disappeared. Now however about one month ago it start telling me that a disc was dirty or there was not even a xbox game inserted. When i tried to play one mind you it happened even when it was a new game it didn't bother me at first, but now it has multiplied by 100% which results me opening and closing it about fifty times before i get to play, but around a week ago a new problem jumped up. Now when i place my disc on the tray and close it says its reading, then 2 seconds later it says - open tray. What the hell now? I call up the help line i give details and be put on held for around twenty minutes and the last thing she asks is - do i have the receipt and when i say no i thought this was a good product that was not going to stuff up in 6 months. She then tells me there is nothing she can do. I think that is crap!

Beware people!

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Dean Been
, US
Sep 24, 2009 2:20 pm EDT

We purchased an xbox 360 in November of 2017.On may 4, 2017 the unit stopped working.Because unit was well within the warranty time frame we called. They instructed us to be looking for a prepaid box to send unit out to be repaired.When we received unit some 2 weeks later not only did it not work, but it was a different unit. We verified this 2 ways, one serial numbers of originally purchased unit wasn't the same, two we spoke to repair center and they admitted that unit sent back was indeed a refurbished unit. On original call when problem first occurred at no time were we told that a replacement unit would be sent. They had us believe that our original unit would be repaired and sent back.We sent back replacement unit and some two weeks later we received the unit we now are having problems with. It only worked for 3 weeks this time. We called back to customer service and spoke to yet another manager. They are now telling us that all they can do is have us send this refurbished unit back and they will send us another replacement unit. This will be a total of 3 attempts to rectify issue with no luck. I feel that we've been more than fair in letting them take care of this warranty issue, and now its time for them to stand behind their product or give me my money back so that I can replace unit myself. Ive provided them with all the necessary paperwork and have told them I can provide proof of purchase.There has been no mention of at this point sending us a new unit to take care of issue of replacements not working at which they have tried 3 times to correct. Please can someone help or guide us to see what is our next course of action.

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maryd
Chicago, US
Mar 18, 2009 9:57 pm EDT

Why doesn't the RICH corporation, Microsoft, recall it's inferior product XBOX 360? We are on our 4th one. Microsoft knows that there is an overheating problem on ALL of their XBOX 360's. Sure, you can keep returning it to them to fix (or not). You have to wait 4-6 weeks to see if they return one that works or not. I just returned a refurbished one today, to where I purchased it from. We had for less than 1 month before it experienced the overheating problems. The store I got it from has an exchange policy if anything should happen within 30 days. I swapped it for a "used" one, hoping the same thing doesn't happen again. My son is actually using one that had the "red ring of death" to experiment with. It seems as though there are several cheap things that can be done to alleviate the overheating of the unit. If all else fails, I guess it would make a nice door stop. Microsoft should be ashamed. They had to hurry and get it out before PlayStation 3. Unfortunately, my son wanted one right away and he saved up his own money for it, so he got the dreaded XBOX 360. PlayStation 3 held off releasing their system early because they experienced the same problem but took the time to fix it before releasing it. I know I won't be getting any Microsoft products in the near future.

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09jdt
Newcastle, GB
Feb 13, 2009 5:57 pm EST

I bought an Xbox 360 console a few years back, and after 3 months it started switching off and flashing 4 red lights over and over again. Strangely, it would re-boot itself and be fine, (apart from game saves which would keep corrupting) until last summer when it finnally refused to work at all. I was playing a game and the machine finally went and switched off for the 20th time. The disc drive would not open, it would switch on and do nothing but go on to where it says XBOX 360 then turn off and re-boot. I then set it off to Microsoft, who charged me £20 to phoned me back to say that there was a main board fault and to come to my local, unhelpful game store to collect it. I have just recently purchased a new one, and it has already started to do this.

Sincerely,
An disgruntled Microsoft customer.

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SGriffin
Mineral Wells, US
Jun 15, 2009 5:11 pm EDT

Like a multitude of people, I have had bad experiences with the Xbox 360. I have had four, waiting on my fifth one. They each last about six months. When my second one crashed, Microsoft support claimed that the problems were insignificant to the majority that worked just fine! Really--look around the internet--problems everywhere. I paid for a brand new one in 2017 and I get sent back repaired older models--that eventually have the same problems. I try to contact support to get answers--No resposnse. I just want to know why this keeps happening. You can't just keep treating the symptoms, you have to find a cure. Loyal consumers deserve better than this. And like so many others, a free month of live is not good enough anymore. I am on the verge to swithching to Playstation. I wish I could ask a Microsoft executive if he would like to have a brand new car that kept breaking down every six months. Would he keep that car and remain loyal to that dealership?

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Anthony Battista
,
Oct 20, 2008 11:25 am EDT

I recently got the red rings, nothing new there! So I send it back and Microsoft repairs it. They then tell me it will be at my house in 5 more days. Well 10 days later it still ain't here! Everyday during the ten days I called and it kept saying 5 more days. So I call again and a Microsoft agent tells me it's the fault of UPS. So I call UPS and find out that Microsoft never even sent my XBOX 360. UPS never received it to ship to me. I call again and mention the fact I know they lied to me about it being the fault of UPS. Then I get put on hold for ten minutes just to get hung up on. Yet again I call and finally a female agent helps me after 15 minutes of waiting on hold again. I'm thinking finally some resolve, aaaaahhhhhhhhh! but no she tells me it's a problem and to call back in 3-5 days for more information! Meaning she couldn't tell me nothing and I may find out in 3-5 days if I call back and go through all this again! NOT TO MENTION THAT THE REASON I HAD TO SEND IT BACK IS BECAUSE MICROSOFT USED A CHEAP MANUFACTURER TO SAVE MONEY INSTEAD OF PROVIDING A QUALITY PRODUCT! Now they are probably paying more in repairs, re-embersments and mailing than if it would have been done right the first time. To anyone thinking of buying a game system I'm going to reccommend PS3, no bugs and better graphics. XBOX 360 definately got more and better games, but all the bugs, lag, and customer service issues (which you will surely have to deal with due to everyone getting the red rings of death) make for a terribble product experience. If Microsoft ever tells me whats going on and gives me my XBOX 360 back I'll take it straight to Gamestop/EB Games and trade it in for a Playstation 3, gladly paying the difference in cost for a better experience.

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WhoCaresAboutYou?
Patchouge, US
Jul 12, 2010 12:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

As I've stated in similar complaints about switching to the PS3, you're switching to another system with a whole set of problems similar to the 360. Not only that, Sony charges you more for anything over the warranty - at least $150.

Have some [censor]ing patience. You're not dying without your 360.

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traumahawk
Fort Edw, US
May 25, 2010 5:59 pm EDT
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what did you do, wrap it in a blanket and jam it into a small space? i have an ORIGINAL release xbox 360 that i bought in dec 2017, NEVER had a red ring. ever.

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vm35
Santee, US
Feb 15, 2010 8:42 pm EST

Microsoft is rediculous...I have gotten 4 xbox 360 's in the last 3 years it like they build them to only last a year at most...just to make mor money. It's not like the game console is cheap! They need to get it together and either stop making them and stick to OS or make them to last more than a year! They Suck...

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dave
Park Ridge, US
Jun 15, 2009 10:13 pm EDT

Terrible console with good games, unfortunately, which keeps the system alive in the market.

I have sent mine in for the infamous "3 rings of death" failure twice to have it fixed, and a 3rd may be on the way. I am happy that so far their service in fixing the machine has been fast and without problems (except for licensces for DLC after getting it back--but I noticed they gave me back the same console each time (i put a tiny mark on one just to see whether or not it was the same one. It was.

The damage is almost always 90% of the time caused by overheating. The heat sinks (whatever they are called) are made cheaply (i dont know if they still are, but they were with the original model), so they overheat very fast.

Keep the console in an aired out place, on its side, prefferably elevated off the ground (I put mine on a large book roughly the size of the console) and make sure all the little air holes on all sides are not blocked. Keep a breeze moving through the room, a fan works, but above all else make sure the console is not in a closed space. Also a factor is how long the system is on, I would never leave it on for more than 6 hours max.

ComplaintsBoard
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12:00 am EST

Microsoft xbox 360 cheat addon

This device is utter ###. So far there are only cheats for about 9 games that you can actually download. And the cd dosnt even recognize the memory unit connected to your PC. DO NOT EVER BUY THIS ### PRODUCT.

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norman rose
, US
Mar 24, 2017 3:26 am EDT

i got the whole thing to work perfectly but got bored with it let it sit on pc for ages untouched. looked at it today and it says no internet connection detected. my internet is fine but xploder cant detect it and nothings changed since it last worked lol

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Craig9393
Lynn, GB
Mar 12, 2013 11:40 am EDT

Really not impressed. Bought a CHEAT SYSTEM and received a game save file sharing package. How is that a cheat system? On the front it even says unlock items and extra power - no because they arent extra powers, you could get them by playing. YOU WANT A CHEAT SYSTEM TO GIVE YOU CHEATS AND MAKE GAME PLAY EASIER/MORE FUN. This does nothing.

Im surprise you get away with selling this crap.

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xploderhater33
Torquay, GB
Aug 14, 2009 6:50 pm EDT

I had a bad experience with xploder for the original xbox connected memory unit didn`t work and to top all of there were no saves on the site this was 2003. I still had it and wanted to see what it was like 6 years later. It`s still only got like 1 game save that doesn`t work.
I picked up the xbox 360 version it still say`s the same sought of thing they said 6 years ago. all i can say is its a scam.

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edditon
london, GB
Jun 19, 2009 2:58 am EDT

xploder cheat saves biggest scam ever i think memory unit isnt recognised by it i wasted £35 in total they shouldnt be allowed to sell it its a con

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Kevx
cleveland, GB
Apr 06, 2009 1:40 pm EDT

im upset to find i bourt this item to help me out, but sadly is DOSE NOT READ THE MEMOERY CARD ON A PC ..so what use is it if you can down load saves .. but cant use them :(

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mike1987
xxxxxxxxxxx, GB
Mar 21, 2009 11:44 am EDT

reply to the blue shadows guy. that site is NOT FREE. they make you pay for an invite.

and yeah the xploder memory thing doesnt work.

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Anonymous
,
Aug 28, 2008 5:42 am EDT

You are ALL ###ing idiots who disagree... With the Xploder Device (The Memory Unit Connector) You are able to get over thousands of saves. Visit US : www.blueshadowz.info and REGISTER! We have software to download, resign, save, edit, create and even rename saves. Don't be a sheep and follow the pack. Be different, be someone. Come to Blueshadowz.info NOW! And get the saves YOU want! FREE! No fee's, No Payments at ALL required. Just come and enjoy our selection of saves.

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Gareth
,
Aug 15, 2008 2:22 pm EDT

I had exactly the same problem getting it to see the memory card. I tried running the update but mis-typed my email address when it asked me to re- register the software and it came back with an error saying "Machine signature failure as the software license has become invalid. You require to re-register your account details with the server." I sent an email to the support team with my details and my problem and they just sent me a return email asking for the details I already sent them!
I immediately snapped the cd in half and put the crap in the bin. I had already wasted 2.5 hours of my life installing and trying to get it to work, after the return email I realised that I was probably going to spend the next few weeks trying to communicate with a bunch of numb nuts and would be better off just cutting my losses.

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Kev
,
Jul 25, 2008 1:16 am EDT

I agree with the negetive review(s) 100%, not nearly as many 'cheat saves' availible as I would have liked, and the software doesnt even recognise that an XBox 360 memory unit is even connected. Overall a very poor product, as with the other posters, I would go as far as saying that it is complete and utter ### and that you should avoid it like the plague.

Happy gaming,

Kev

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Anon
,
May 06, 2008 11:30 am EDT

I wanted to download a cheat save for GTA 4 with all the islands but the files wont transfer between my memory unit and my profile on the harddrive, tried the upgrade still UTTER ###

ComplaintsBoard
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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Microsoft banned without any reason!

I subscribe to xbox live service. Last week I was banned from playing for 1 day because they stated I abused there code of conduct, I accepted this as I did have the F word written on my profile, It has since been erased. I have since made sure I have not Disobeyed any of there rules as stated in there code of conduct. Yet I Have again been banned this time I have been banned for 1 week. This is unacceptable, I have not violated there terms. I called and there customer service, and was advised there was nothing the CSR could do to assist me in this matter as I am in violation. I asked her specifically what was done to violate this code of conduct and I asked for proof that I have violated it. She said they don't have to provide proof and there was nothing anyone could do. I asked to speak to s supervisor she said they cant do anything either and continued to repeat, this was my fault and no one can change this. I again asked for a supervisor as I am a paying customer that is dissatisfied, she put me on hold for about 3 minutes then hung up on me. I do sincerely hope all calls are recorded so that I may get the assistance that I need and the CSR in question can be trained in proper customer service. Regardless of this I would like some assistance in resolving this matter I am paying for a service that is not being used because they banned me again which I feel is an error on there part. If it is not then I would like proof of what i have done wrong as I will be sure not to repeat this mistake.

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Mr. Beanz
, US
Dec 23, 2016 5:03 am EST

Xbox Live sucks. I have been banned 3 times in this year now that I started gaming. The file a complaint and submit a player review system is broken. 2 out of 3 times I was suspended wrongly. I had no mic for months and rarely texted but I was suspended to communication bans. What really gets me the most is the fact that Microsoft gives too much power to petty people and kids with the two mentioned systems in place, then there is no warning system which is stupid, and finally the enforcement teams generic and scripted messages which never address what you did to learn from your mistake or dispute said false charge. I honestly hate Xbox Live and will not support it anymore, it is too broken. I am going Sony and Nintendo. P.S. Microsoft is stealing gold from players regardless of what they say, if you are paying for something you can't use due to suspension it is stealing.

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tabbye76
Muskogee, US
Aug 26, 2016 2:13 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Fraudulent charges of $174.90 was charged to my debit card 10 different times over 3 days by MICROSOFT *XBOX LIVE BILL.XBOX.COM WA. I have not authorized any of these charges and want all of them removed from my account immediately. Please respond to my email @ tabbye76@yahoo.com.

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Kai Huso
, NZ
Jul 26, 2016 7:01 am EDT

Somewhat recently set up a Gold subscription, soon afterwards found that the password for it and the Hotmail account is being denied, and now can not access my XBox Live account. I've tried everything I can think of to resolve this, but even the Hotmail password reset page is not functioning properly from my tablet nor my Windows 7 OS laptop. Complaints and Q&A processes for Microsoft in general don't seem to exist, ergo I am locked out of my Gold subscription and the Hotmail account connected to it.

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jack of halo
Saint Michael, US
Jul 26, 2016 7:01 am EDT

about the xbox live ban system. why do the incontinent become the ones who are suspended. ive been in a augment recently over xbox live and next thing i know im suspended from communications and he was sending me threats and strings of cusses and all i called him was another word for donkey if you catch my drift. but with all the people on the internet who become baned that cant be coincidence. if i pay a monthly fee and play an M rated game should i be in fear of having to worry about some troll losing and becoming butt hurt and file complaint me and spamming them left and right but i become the one who is baned? its a M rated game for a reason stop being a ### and enjoy a laugh at augments. should xbox users have to worry about being suspended.

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master chlefer
Takoma Park, US
Jul 26, 2016 7:01 am EDT

The Xbox Live Enforcement Team has permanently banned my account from all live gameplay on xbox. because of my bio- msg me if u want to buy a 50. i have had that bio since halo 3 came out and never had a problem. Ive been paying xbox $8 a month for years now on my own. I barily managed to afford it I'm only in highschool and love to play on Live in the spare time I have. Most of my money has gone into 1 account I can no longer play on because I said that. HUNDREDS of other halo players have had that same thing in their bio and have had no problems. Please let me continue to play on xbox live. I have put way too much time and effort into my account to start over. I had hundreds of friends i can't contact anymore. I'm not even able to see their gamertags anymore. Please help me out

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John2boys
, US
Jul 26, 2016 7:01 am EDT

I paid for a one time charge for my son to play Xbox Live one month. I've been dinged for a monthly charge ever since - for 7 months now! And yesterday I got another 29.99 charge just days after the monthly 7.99 charge. He isn't even in possesion the the game anymore! He's away in college and working 2 jobs and on a basketball team! the debit charges don't even have a phone number to call so I can dispute it! How do I stop the madness?

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xboxlivesuckdick
Tarporley, GB
Jul 26, 2016 7:01 am EDT

i have been ban off xbox live for having an inappropriate motto well it isn't my motto is : "crazzy mofu i am one" and if mofu isn't in the dictionary it isn't a word so how do they have the right to say weather it is or it isn't offensive :S .

all i wish id for my account back and for the people at xbox live security to be serious with their work and not be absolute ### about pathetic little things . :@

contact me at olivertubs@hotmail.co.uk
or my xbox live account Iz Duff Man zI

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XBOXISBEHINDTECHNOLOGY
, US
Jul 26, 2016 7:01 am EDT

I placed my credit card on the XBOX Live on July 2013. I have been charge every week until I look at my account on December 16, 2013. Ranging from $1.61 to 64.96 so I reported the incident to one of the XBOX agents and his response was I can refund only $ 60.00 and change the password. The last six months my debit card was charged and this is all you can do? His response was technology is getting more advance then every before.

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Christina O'Brien
, NZ
May 31, 2010 7:01 pm EDT

Hi who-ever gets this.. XBOX live you Suck!
I want a Refund now
Contact me on christina-obrien666@hotmail.com
work: [protected]
Cell: [protected]

I got a loan hadn't been touched untill again xbox steals $10.95, i wanted to return the loan, but now i have to pay back my loan fee of 250 because xbox had touched it.
YOU owe me ASAP 250! I am very angry!

(Can anyone help me to get them to pay this for me)

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Mad Person34
Bend, US
Mar 01, 2011 3:21 am EST

I got two payments for $19.95, and another for $9.95. I want to get my money back

ComplaintsBoard
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12:00 am EST

Microsoft is this information is true

Sir ,
Iam Smitha .P.G, I got an e-mail information that I have won (£500,000GBP), From Microsoft Corporation United Kingdom" .I want to know that The Information is True or not.I am also sbmitting the Content of email .Please reply me.

MICROSOFT AWARD PROMOTION DEPARTMENT
Ref: BTD/968/07
Batch: 409978E
You are among (5) selected winners
Ticket number [protected]
Lucky numbers [protected])
Amount won by you (£500,000GBP)
File No: SBTD/[protected]/06
Contact our Fiduciary agent Mr Peter Garry for your Prize processing
Mr Peter Garry (Claims Agent)
E-mail: [protected]@yahoo.co.uk
You are advised to provide our fiduciary agent with the following
details for your prize processing.
Name:_______
Country:_______
Ref #:_______
Batch #:_______
Amount Won:_______
Reference Number:________
Batch Number:_______
Occupation:_______
We await your swift responds toward your prize processing.
Once again Congratulations!
Your's Sincerely,
Mr. Bill Gates (Head Adviser)
MICROSOFT CORPORATIO

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12:00 am EST

Microsoft regarding froud mail

Received mail like this,

I will not belive in such mail, confirm its froud mail.
=

microsoft award team
Microsoft corporation
#1 microsoft way
Redmond, wa 98052.

Ref: btd/968/07
Batch: 409978e

Attention: sunil tilve,

Thank you very much for your urgent response. I would like to inform you more further that the courier service does all courier service for the company from clients and winners.

So, if a client or a winner have to receive their parcel, he or she will have to negotiate with the courier and make payment for courier charges.

The charges for courier is requesting is because the parcel contains your draft and other documents to backup cashing the cheque in your country without your government asking you where you got the funds.

I advise you to make effect on payment, so that the courier company will deliver your winning parcel immediately. so contact the courier manager and negotiate. all winning parcels has been transfered to the courier service department for delivery.

Note:you have to keep your claim agent updated with your communications with the courier company regarding the claim.

sir. anderson dave
Microsoft award team.
United kingdom
Tel: +[protected]
Fax: +[protected]

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12:00 am EST

Microsoft fake winning notification

From: "Microsoft® Inc." Add to Address BookAdd to Address Book Add Mobile Alert
To:
Subject: Winning Notification!

We are pleased to inform you of the results of the just concluded
Microsoft®quarterly Promotions which drew your email address as one of

thelucky
winners of this quarter's Platinum Vacation Trip Card.

Being one of the lucky winners of the Microsoft® Bonanza, you are
therefore a
recipient of the Platinum Vacation Trip Card which affords you the
opportunity
to tour round five major cities in Europe, America and Asia as a
special
vacation plan, arranged by Microsoft® Inc., your accommodation and
feeding
costs are all inclusive in your winning Platinum Vacation Trip Card.

The Vacation Platinum Card has an instant cash value of £525,000.00
GBP (Five
Hundred and Twenty Five Thousand Pounds Sterling), which is redeemable

in cash.

Winners can either redeem the Platinum Vacation Trip Card, to engage in
the
Microsoft® Inc. Round the world vacation trip, or its equivalent Cash

amount of
£525,000.00GBP. All Email Addresses where collated from our world wide

database
and other database like aol.com, yahoo etc, and electronically
extrapolated,
and after a random computerized ballot selection by our secure
MICROSOFT®ORACLE
DATA BASE raffle system, five MSN® Hotmail® email addresses emerged
as the 2nd
category lucky winners of this quarter MSN® Hotmail® Promo and 2
lucky winners
from non MSN® Hotmail® email addresses in which your email address
was
randomly selected as one of the lucky winners.

To redeem your claims please contact any of the following
Microsoft®Claims
Redemption officer.

DIANE WHITMORE PAUL ANDERSON MSN CLAIMS REDEMPTION OFFICE.

Microsoft Corporation,
One Microsoft Way ,Redmond,WA [protected].
Email: whitmore.[protected]@live.co.uk
Personal Email: diane.[protected]@yahoo.com

When you contact him/her, please provide him/her with your secret pin
code
x7pwyz2007 & Ref: No: MSN/17336ITTL/GRCC/07.

You are also advised to provide him/her with the under-listed
information as
soon as possible:

1. Name in full:
2. Address:
3. Nationality:
4. Age:
5. Occupation:
6. Phone/Fax:

Please endeavour to quote your Secret Pin Code & Reference number in
all
correspondence with the claims redemption officer and you are also
strictly
advised to keep your winning particulars from the public, until you
have
redeemed your claims.

Note: Do not write to this email account respond to the above mentioned
officer. On behalf of members and staff of Microsoft® Round Trip
Promo.

Please accept my hearty congratulations.

Best Regards,

Ronda Shultz

Microsoft® Inc.

Promo © 2007 Microsoft Corporation. All rights reserved

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pris
, HK
Jan 13, 2009 3:08 am EST

They got me today 6Jan, 09. Gee, and I played along with them, till I got the office - White Arrow Express, and called them and asked whether they are scammer, (i know its a silly Q, but anyway) and then I realise that this is way too far to be true. and these scammer return and ask me to deposit the delivery fees to them, and the account goes to personal account, Ms. Margery Everitt, also in Douglas, Isle of Man. Surprisingly not to a business bank account, White arrow Express bank or etc...
Wonder why these people needs our details for...

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Jesse Hoots
,
Sep 24, 2008 10:59 am EDT

Even if you gave them the information they want, what good is it to them?

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Sue
,
Sep 12, 2008 7:55 pm EDT

I just got notified that *I* won the £25, 000 Platinum Vacation Trip Card also. Yay me! Not!

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Susanne
,
Sep 12, 2008 7:34 pm EDT

They got me too today 12 Sept 2008. Gee, and I could have used £525, 000! :-(

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G-TV
,
Aug 26, 2008 2:43 am EDT

We an email this morning(26-08-08)...had us all wishing it wasn't a scam heh heh heh!

What a bunch of blonkers...as if Microsoft ever give anything away!

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Ginger
,
Aug 17, 2008 11:26 am EDT

I just got this email...these people get creative every time.

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Basil
,
Jul 16, 2008 10:15 pm EDT

How do they get the addresses?
Too good.
They should become politicians, if they aren't already.WOT

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Sohrab
,
Jul 16, 2008 3:32 am EDT

Thesescammers...what they think they are gona make ppl fool i just got this email and i searched the google suddenly got this page ... wait for a second i was beleiving this...they have sent the mail to our official email address...i am wondering why Microsoft isnt taking action...

You cant have this amount of money that easily...lolzzzz wished could have so...hahhaha

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Michelle
,
Jul 08, 2008 12:28 pm EDT

I just received one of these emails (July 8, 2008). Can't believe Microsoft hasn't gone after these low-life scammers.

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Lola
,
Jul 03, 2008 2:52 am EDT

Microsoft must take action against these people

ComplaintsBoard
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12:00 am EST

Microsoft winning notification!!!

How do I know if the e-mail belowis a scam?

WINNING NOTIFICATION!
The Microsoft company successfully organised a promotion, over 100,000,
000.00 (One Hundred Million Great Britain Pounds) was earmarked for the Draws.

Winners were randomly selected from a wide range of web hosts which we
enjoy their atronage. computer draw system was used for selection
attaching email ddresses to ticket numbers. E-mail Address : Attached
to
ticket [protected] with serial numbers BTD/[protected]/06 and drew the
lucky numbers [protected]) which subsequently won you
£500,000.00 (Five Hundred Thousand Great Britain Pounds).

Deaw Number:.2, 1 It was held in London (UK) the claims agent assigned
to you to, for the release of your prize To file your claim kindly fill
the payment order form below to our Fudiciary Agent

PAYMENT RELEASE ORDER FORM

1.FULL NAMES 2.ADDRESS 3.SEX 4 AGE 5 .MARITAL STATUS 6.OCCUPATION
7.TELEPHONE NUMBER 8.AMOUNT WON 9. COUNTRY

Mr. Giss Peterson
Microsoft Promotion Award Team
Head Winning Claims Dept.
Email: m.[protected]@live.com

Yours faithfully,
Fred John.
Online coordinator,
Sweepstakes International Program.

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12:00 am EST

Microsoft customer service dissatisfaction!

I am disgusted in the service you receive from calling Xbox360 Call center. [protected]. I have had to get my Xbox360 repaired twice. I spend at least 30 mins on the phone just to verify my name, address and phone number. I know who I am! Why do they need to ask me if its me? Unnecessary waste of time! So a ten minute phone call takes 45 mins. And they spend all that time relaying information back to you, continuous repeating themselves all the time. More time! They kept going round in circles when you've got a complaint. This is an Xbox360 experience, alright! Moral of the story! Do not buy an Xbox360! It gives you more breakdowns and having to deal with idiot customer service operators, than its worth! I'd rather pay my kids $1000 to drive me up the wall, and i have 5, hence why I bought the Xbox360 in the first place!

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samuel
,
Aug 17, 2008 8:37 am EDT

2 months after paying $500 for 360 with harddrive unit was needing repairs and they send a used box to replace and this 4th time i asked for all new the harddrive and vga cables are defective as well as the unit this time. i filed a complaint with bbb and consumer affairs and i am trying to get a class action suit against microsoft as well. i urge all who have had multiple problems to file for class action suit and see if we can get microsoft to come down off their high horse and address our complaints fair and not to their advantage

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John
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Nov 15, 2008 5:04 pm EST

If you are thinking about buying an XBOX360 ! DONT DO IT ! There Junk ! I had nothing but problems with my XBOX360, And when I called, I talked to somebody that I could hardly understand. I wasted 45 minutes with an "AGENT" that was walking me around in circles. I told him my system crashed withen 15 minutes of logging on to XBOX LIVE...

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Jackson J.
Rockingham, US
Jan 12, 2010 5:18 pm EST

Mailed in my XBox360 console for repair and it was returned to me unrepaired. I called the customer support and was totally confused by the employees. I was given numerous promises that my console would be repaired, and now I am being told that it will not be fixed. My console is still under warranty and this is horrible.

Is there anyone who can assist me with this matter. I paid alot of money for equipment, and now I'm without a console and my money.

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ladyjane8007
, US
Aug 04, 2011 2:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

my husband has xbox live and it will not let him get rid of the live part which is total b.s...also gaming should be fun it is not like you a credit score or you are buying a car one should not get rated so that if you do game on line people will not want to play with you if one were to make a mistake

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Xox360 Fan
South,Wales, GB
Aug 05, 2009 9:25 am EDT

Trying to download content in the xbox live marketplace takes to long even with a good internet connection it is very slow could you please look into this.

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lois buckland
,
Jul 12, 2008 3:58 am EDT

I have bought two xbox 360 consoles in the last two years and neither are working.

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shirley johnston
,
Oct 15, 2008 8:23 am EDT

Paid 34.99 on my visa debit card, was never sent the product.

VetoForBRs
VetoForBRs
Minneapolis, US
Aug 06, 2011 4:25 pm EDT

I think what she's saying is that.. whatever game her husband plays, he's really ### at.. and no one wants to play with him because he's a bad kid.

Unless she's talking about preferring and avoiding people. I think that affects your rating on your bio... but I don't know anyone that actually looks at that?

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corythecrow
Fort St. John, CA
Aug 05, 2009 11:40 am EDT

Me either. Been using it for over a year...no problems here.

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SuperVepr
Redneckville, US
Aug 05, 2009 10:29 am EDT

I haven't had that problem at all (and I am on a rural DSL line). Live is usually pretty spiffy.

Microsoft Customer Reviews Overview

Microsoft Corporation is a global technology company that offers a wide range of software products, services, and devices. Its portfolio includes the Windows operating system, Office productivity suite, and cloud services through Azure. Microsoft also provides personal computing devices like the Surface series, as well as gaming products under the Xbox brand. In addition, the company delivers enterprise solutions, including server products, and has a presence in the professional networking space through LinkedIn. Microsoft aims to empower individuals and businesses with tools for productivity and innovation.

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In summary, Microsoft is a very big company with many products and services. They are known for making Windows and Office, and they also make computers and Xbox. They work hard on new technology and care about their customers. They try to keep information safe and help the environment. Many people like their products, and they make a lot of money. They have plans for the future and are important in the technology world.

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  1. Research and Development Efforts: Microsoft spend a lot of money to make new things and improve technology.
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Conclusion and Recommendations

  1. Overall Impressions: Microsoft is a very strong company with good products.
  2. Suitability for Different User Groups: Their products are good for many people, like students, businesses, and gamers.
  3. Final Verdict and Suggestions: I think Microsoft is good choice for many people who need technology for work or play.
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