Westinghouse Electric reviews and complaints 4
View all 67 complaintsWestinghouse Electric - No picture, only sound
Purcahse 3 of these Wesinghouse Digital TV's (SK-32H240S) and after only 13 months it's now stopped working. Came home turn on the tv and smelled something burning and the next day NO PICTURE, ONLY SOUND . So I googled this TV and found out that this is a regular problem with this TV. Call Westinghouse and talk to someone name" Craig" and he was like o well your on your on, never tried to help me and any way, What ever happen to customer service ! But I'm going to keep calling them until some one get's me soom good new are at least try to help . Times are to hard to spend your hard earned dollars to see it just go up in smoke. Now just praying the other two doesn't go out!
The complaint has been investigated and resolved to the customer’s satisfaction.
Westinghouse Electric - They stole my tv
This is my Email exchange with microdyne Cust SVC
What are U guys waiting for ?
A class action suit from customers ?!
Send me my TV in repaired or existing condition ASAP !
I will not take this highway robbery anymore !
--- On Thu, 9/18/08, Hemant Sonawane wrote:
From: Hemant Sonawane
Subject: Re: Re: Westinghouse RMA Request - Reference# : [protected] (KMM379838V96764L0KM)
To: "Westinghouse Digital Support"
Date: Thursday, September 18, 2008, 7:59 PM
Thank you.
So please do me a huge favor & send me the contact Email of personnel in your Corporate office.
As I can now see the issue is beyond the control of the technical deprtment, please get me in touch with someone in the corporate Dept. who may possibly have a clue about waht's going on and why is it taking sooooooooooooo long to just repair a defective unit.
Put me in touch with someone who is actually answerable, instead of just passing the buck around, for the fun of it.
Thank you --- Hemant
--- On Thu, 9/18/08, Westinghouse Digital Support wrote:
From: Westinghouse Digital Support
Subject: Re: Re: Westinghouse RMA Request - Reference# : [protected] (KMM379838V96764L0KM)
To: "Hemant Sonawane"
Date: Thursday, September 18, 2008, 5:10 AM
Hello Hemant,
At this point the issue has been escalated to our corporate office. We
have done everything we are able to in the technical support department
and I can only advise that we wait for a response at this time.
If you have any further questions, you may contact us through email, or
by calling us toll-free at [protected], between 9am and 9pm Eastern
Standard Time, Monday through Saturday. One of our technicians will
assist you.
-Meg, Westinghouse Digital Support Staff
Original Message Follows:
------------------------
Any update yet... or is it still being researched? ...after nearly 4
looooong months !
U guys are really setting a new world record !
--- On Mon, 9/8/08, Westinghouse Digital Support
wrote:
From: Westinghouse Digital Support
Subject: Re: Re: Re: Re: Re: Westinghouse RMA Request - Reference# :
[protected] (KMM375021V97259L0KM)
To: "Hemant Sonawane"
Date: Monday, September 8, 2008, 11:44 PM
Hello Hemant,
Because of the extenuating circumstances surrounding this return, I have
escalated the issue directly to our corporate office. This is in an
attempt to create movement on the RMA and get your replacement shipped
as soon as possible.
If you have any further questions, you may contact us through email, or
by calling us toll-free at [protected], between 9am and 9pm Eastern
Standard Time, Monday through Saturday. One of our technicians will
assist you.
-Meg, Westinghouse Digital Support Staff
Original Message Follows:
------------------------
HELLLLOOOO ! Anybody home !?!
I still havent got my TV...its been 3 months already. Will I get it in
this lifetime or have U guys just kept it for yourself. What a ripofff
! and biggest fraudsters in the Elactronics market !
I'm posting this online, if I dont get my TV in 2 weeks, its already
with my attorney, a nd he's serious we can bring you guys to book.
Consider this my last warning ...see below for complete trail of info
exchange
Thanks for nothing ---- Hemant
--- On Wed, 8/27/08, Westinghouse Digital Support
wrote:
From: Westinghouse Digital Support
Subject: Re: Re: Re: Re: Westinghouse RMA Request - Reference# :
[protected] (KMM369485V96531L0KM)
To: "Hemant Sonawane"
Date: Wednesday, August 27, 2008, 6:25 AM
Hello Hermant,
Thank you for your inquiry.
We apologize for any inconvenience in waiting for our response, but
below is what I can suggest to move forward.
I have filed a status request with our corporate office for you to get
to the bottom of this and get you your TV. This has gone on longer that
it should and I assure you we are all working to get you your TV.
If you have any further questions, you may contact us through email, or
by calling us toll-free at [protected], between 9am and 9pm Eastern
Standard Time, Monday through Saturday. One of our technicians will
assist you.
A.J.-, Westinghouse Digital Support Staff
Original Message Follows:
------------------------
NOW THIS IS REALLY TOO MUCH !
THIS IS MY LAST ATTEMPT WITH YOU GUYS BEFORE I TAKE THIS UP WITH MY
ATTORNEY.
You have 3 business days to send me a working TV or Refund the purchase
price.
I WILL NOT TAKE THIS ANYMORE !
It has been 2 months now, I think its time I took recourse to legal
action.
I don't want another lame "I dont know what happened" excuse
anymore. If
U dont know... get your manager to contact me... If he doesn't know get
his manager.
What a RIPOFF company U guys R running. Your victims should rally
together and launch a class action lawsuit, for defrauding customers.
Now get cracking, and I want RESULTS !
---- Hemant
P.S. See below for the entire trail of communication
--- On Sun, 8/3/08, Westinghouse Digital Support
wrote:
From: Westinghouse Digital Support
Subject: Re: Re: Re: Westinghouse RMA Request - Reference# : [protected]
(KMM357048V16647L0KM)
To: "Hemant Sonawane"
Date: Sunday, August 3, 2008, 4:10 AM
Hello Hemant,
Thank you for your inquiry.
Unfortunately, I do not have any new information at this time. A
logistics agent is checking our database daily for new information
regarding this return and has forwarded your information to corporate to
create movement.
If you have any further questions, you may contact us through email, or
by calling us toll-free at [protected], between 9am and 9pm Eastern
Standard Time, Monday through Saturday. One of our technicians will
assist you.
-Meg, Westinghouse Digital Support Staff
Original Message Follows:
------------------------
Ok ! now this is really the limit.
WHAT ARE U GUYS DOING ?
Its been over a month now that I'm without a TV.
Whats holding it up ?
Please respond ASAP, with something concrete, not another " I dont know
whats causing the delay"
This is just toooo much. I would've expected better svc from a trusted
brand like Westinghouse
Thanks --- Hemant
--- On Tue, 7/15/08, Hemant Sonawane wrote:
From: Hemant Sonawane
Subject: Re: Re: Westinghouse RMA Request - Reference# : [protected]
(KMM338317V32258L0KM)
To: "Westinghouse Digital Support"
Date: Tuesday, July 15, 2008, 1:37 AM
Hello,
Its been 20 days since, you submitted a status request to find out whats
happening.
But I have received neither a response nor a TV.
Whats happening ?
Pls respond at the earliest.
Thanks --- Hemant
--- On Wed, 6/25/08, Westinghouse Digital Support
wrote:
From: Westinghouse Digital Support
Subject: Re: Re: Westinghouse RMA Request - Reference# : [protected]
(KMM338317V32258L0KM)
To: "Hemant Sonawane"
Date: Wednesday, June 25, 2008, 12:20 AM
Hello Hemant,
Thank you for your inquiry.
We apologize for the issues you had with the original unit and for the
delay with this email response. I do see that the unit you sent us was
checked into our systems but the replacement unit has not shipped out
yet. I submitted you for a status request today in an attempt to
determine what is causing the delay with this RMA process.
If you have any further questions, you may contact us through email, or
by calling us toll-free at [protected], between 9am and 9pm Eastern
Standard Time, Monday through Saturday. One of our technicians will
assist you.
-Seth
Westinghouse Digital Support Staff
Original Message Follows:
------------------------
Hi Meg,
I was just wondering if there has been any update on my case?
Please keep in touch and lemme know if I need to do anything else.
Thank you ---- Hemant
--- On Wed, 5/28/08, Westinghouse Digital Support
wrote:
Hello Hemant,
Thank you for the tracking number. I have added it to your case
information.
If you have any further questions, you may contact us through email, or
by calling us toll-free at [protected], between 9am and 9pm Eastern
Standard Time, Monday through Saturday. One of our technicians will
assist you.
-Meg, Westinghouse Digital Support Staff
Original Message Follows:
------------------------
Dear Meg,
The item has been packed and sent-in according to all given instructions
from you.
The FEDEX tracking number : [protected]
http://www.fedex.com/Tracking?tracknumbers=788872310000169
Thanks ---- Hemant Sonawane
Pls see below for confirmation from FEDEX.
Westinghouse Digital Support wrote:
Date: Wed, 14 May 2008 19:29:21 -0400
To: Hemant Sonawane
Subject: Westinghouse RMA Request - Reference# : [protected]
(KMM318349V7606L0KM)
From: Westinghouse Digital Support
Hi,
Here's the RMA information and RMA number! If you have any questions or
concerns regarding this information, please feel free to respond to this
email, I'm more than happy to answer your questions. You can also check
in with me via email for a status once we have received your unit if
you'd like to! Have a wonderful evening,
Meg
Hello Hemant Sonawane,
The return merchandise authorization that you requested has been
approved. Your Westinghouse RMA confirmation number is:
RMA #: 40008557CU
Please get a copy of your receipt and a separate paper with your name,
address, telephone number, your RMA number, the model number of the
product and a detailed explanation of the problem you're experiencing.
Tape these two pieces of paper to the top of the product. (Be sure
these aren't taped to the screen.)
Box the product up, with no accessories included. Write your RMA number
on at least three sides of the box in black marker.
Be sure to include the slip of paper with your information, a copy of
your receipt and the RMA number written on the box, failure to include
this could result in a substantial delay.
Address for shipping is below. Using a traceable carrier (Such as UPS,
FedEx or DHL) is recommended.
Westinghouse Digital Electronics, LLC.
12150 Mora Drive
Santa Fe Springs, CA 90670
Please keep a record of your tracking number and allow at least 5
business days after we receive the TV before calling for status. If you
do call for status please provide us with the tracking number as it will
allow us to locate the status of your RMA much faster.
---------------------------------------
If you have any questions, please call us at [protected] between the
hours of 9am and 9pm EST Mon-Sat. One of our support representatives
will assist you. Please have your reference number ready for the agent.
Thank you,
Westinghouse Digital Support Staff
I am in the same boat.I returned my TV in May 2009, with Westinghouse authorization. After 6 unanswered e-mails and numerous phone calls to a number that is always "temporarily out of order" it is now late August and I have had no response from Westinghouse and no TV. Quite the company, HEH?
Westinghouse stole my TV too. Their support number has been disconnected (according to something I found online, it's been outsourced to India with a new number).
I started experiencing problems in January and it's now June.
I have the same problem. I bought two Westinghouse LCDs and both brokedown. I only bought one repalcement warranty but the other I had to send it twice. First the sent me a replecement like three months after and after a month, it broke again. Now, to make a very long story short, it's been over two months now and I still waiting for "Corporate" to make a decision. Now the [protected] is "Temporarily out of order"! I filled a complaint with Better Business Bureau and Westinghouse never replied to them. If you call, it's like calling to a "Lunatic" center"...
I beleive that I lost my TV.
Jorge
issis1@yahoo.com
Im having the same bull noe since January 7, 2009.
They are totally clueless as to the TV I returned only two days old.
10 phone calls 7 emails same as above.
They have not changed their program a bit.
Westinghouse product BUYERS BEWARE!
Doug Liggett
I bought a 37" LCD monitor from Westinghouse. Just shy of two years old, it stops working and, in fact, begins to smoke whenever I turn it on. Customer service says that, since it is a discontinued model that they no longer make parts for, they will replace it if I ship it to them.
Packaging and shipping to California from Tennessee is nearly $200. So far, it has been five weeks since UPS shows they received the monitor. I've been promised all kinds of things, including a bigger monitor for a replacement, call backs from supervisors and shipping dates that keep getting moved back week after week.
Yesterday, after being told it would be another week before it would ship, I filed a complaint with the Better Business Bureau, the Federal Trade Commission and the Attorney General of California.
I WILL get their attention.
Westinghouse Electric - Very poor quality products and poor service and management
I called Westinghouse on July 17, 2008 to notify Customer Service that I was encountering a problem with my new LCD HD television that was bought on June 27, 2008 from Buy.com and delivered on July 10, 2008. The Customer Service department advised me to ship the television on my own expense to Westinghouse so it can be replaced. I incurred the shipping expenses of about $ 30 and shipped the television on July 21, 2008.
On August 5, 2008 I received a refurbished LCD TV as a replacement for the other faulty set. After installing the LCD TV out of the box, the remote control wasn’t working and the blue led was off. I immediately contacted Customer Service. I was advised again to send the unit for replacement. This time it was more difficult to receive an RMA number and a prepaid Fed Ex label. I was given many excuses and spoke with numerous managers and each time I was given the run around. I waited to hear from several different managers who said they would contact me with an update and the prepaid shipping label but got none. After 3 weeks I received a prepaid Fed Ex label with the old RMA number. The refurbished LCD TV was shipped to Westinghouse on August 27, 2008 and was received by Westinghouse on September 5, 2008.
Since that date I have been waiting to get a good working unit but no avail. I called numerous times the Customer Service department to check the status but no one has an answer. I spoke with many managers all of them claim they can’t connect me to their higher ups and all they can do is to submit a status report at Corporate level. Many status reports were submitted and nothing happened. As of today October 3, 2008 I am still waiting to get a working LCD TV and no one from Westinghouse can tell me anything about the status of my television. I placed another phone call to Customer Service and they are unable to provide me with any information.
Due to the lack of respect from Westinghouse to its customers, I filed a complaint with the LA Better Business Bureau on October 3, 2008.
I am really upset and frustrated with Westinghouse. It should not take this length of time to process a request to send a good working LCD TV. I would also like to express my dissatisfaction with their Customer Service and management. I do not have much confidence in Westinghouse and its products any more.
I Called them on October 3, 2008 the operator put me to the voice mail of the Director of Customer service who has a full voice mail box ! I mailed a letter to their CEO on October 3, 2008 and waiting to see if he will take some action and respond.
I feel your pain as they have had mine for 5 weeks today. I get the same story as you they will check the status. I also can never speak to someone higher. Service sucks. As of one hour ago I have no more knowlege as to where my tv is as 2 weeks ago.
Westinghouse Electric - No response-fraud!
I purchased a 42in. LCD HDTV in March, 2008 from ecost.com. This was supposed to be a open-box tv. I received a refurbished tv. This tv did not work after I paid 869.06 including shipping charges. I had to pay another 75.00 to have the tv returned to Westinghouse. When I received the next tv in June, 2008 this one did not work either. Westinghouse paid to have the tv shipped back but I had to pay 12.00 to have the 80 pound tv picked up at my house. Westinghouse received the tv on July 11, 2008 and everytime I have called or emailed since then, there has been no updated info on the tv. They have forwarded this to their "corporate office" 2 times now and no one has contacted me. Today is [protected]. I have asked for my money back because I no longer wish to deal with this company since they are not dealing with me and I have been told that is not their policy. I contacted BBB and they did not respond to BBB. I was told by BBB that since they are not accredited through BBB, they do not have to respond and it will just be a negative mark against them. Now what do I do? How do I get my money back from Westinghouse? If you are looking to buy a Westinghouse tv, PLEASE DON"T!
ARRRRRRRRRRRRRRRRRG
Westinghouse is making me sweat!
I just want the functional tv that I paid for...
I will never buy a Westinghouse product again.
You know, I don't know where to begin in all of this. This last complaint I just read very closely mirrors what I have been through since March of this year. I think we should ban together and do something. Now I am calling them and there is no one to answer the phone. I just want my tv. What do we do?
On 02/22/09 I called with a problem with my 32 in television that was under warranty. That television was shipped back to the service place along with a RMA number and I paid the shipping, which I did not mind. However the 32 inch television that I sent was a high def television with a HDMI port. After waiting the 5-7 days I called in to check on the status of my television and was told it was not finished I called again in 5 days and was finally told that the television was almost ready to be shipped back to me. I again called in 3 days and was told that the television was shipped and that I should have it in a few days. I received the television with a problem. The 32 inch television that I received was not high def compatible and had no HDMI port.
I called the so called customer service on 03/25/09 and I was given the run around. I had to make repeated calls to the service center. I spoke with a manager Chris Bartholomew. I was promised a RMA number which I did receive. I was then promised that I would get shipping labels emailed to me over night.
I called back on 03/26/09 at 4:30 p.m. and spent another hour on the phone going thru Sara and was told that there was no supervisor or manager that I could speak with. I was told to call back later. I called back on 03/26 at 7:30p.m. And spoke with AJ. AJ was quite rude in our conversation. I was again promised the shipping labels. This call again took me 30-40 minutes. I was again promised the shipping labels. I was also told to talk with a supervisor and that managers /supervisors are only in from 10a.m to 5:30p.m. I was told that they see the problem that I sent them a 42inch television and they sent me the wrong television. After again speaking with Chris Bartholomew, I was promised a 42 inch Television that was high def compatible with 4 HDMI cable connections. Since I was having a problem with the service. This is what was promised to me. I was again promised that the shipping label were being sent by FEDEX ground since they were not able to sent the prepaid shipping labels to me via e-mail. I waited for 5 days.
I called back on 03/31/09 at 5p.m. I spoke with John and he was very rude. He refused to get me a supervisor. I was told he was on a conference call. I told him that I would hold for a manager/ supervisor. Amazingly I was given a manager Brandon Bower. HE was also very rude. I was told that they had shipped the shipping labels and that was all he was going to do. This call was 30 minutes long.
I called again on 04/01 and was told that if I gave Chris Bartholomew 24 hours he promised to check on the shipping labels and track them from FedEx. I called again and spoke with Chris Bartholomew and asked for the corporate address. After numerous time of asking I was finally given the address. During every call I asked for a phone number to the corporate office so I could voice my concerns directly with corporate. During every call I was told to look it up online.
I again had to call on 04/06/09 at 6:20 I spoke with John. I was told that there was no manager on the schedule that I could speak with. I again asked for a phone number / email address or someway of contacting someone who could make a decision to help with this problem. I offered to ship this television back to the repair center at my expense and was told that was not the company policy. I offer to ship this television back to the repair center with a pick ticket from FEDEX to pick up the 42 inch television. I was told this was not possible as there was no policy for this.
I called on 04/07/09 and spoke with Rory who got me to Chris Bartholomew. I was again told that the FEDEX shipping labels were shipped but when I questioned him further I found that the shipping labels were never shipped at all. I asked for the tracking number and Chris got me the tracking number of [protected]. When I look this number up on FEDEX it did not exist. I was told by Chris to call back at 8:30 that he would contact Westinghouse and get this shipping problem taken care of by getting the shipping label emailed to him and that he would FEDEX it to me. After all these calls, you can imagine my frustration. My husband is disabled and watching television is about the only thing he gets to do and he has been 2 months without a television in which he is able to see. I called Chris back at 8:30. I was told that corporate was not contacting him back. After speaking with Chris I was even more upset I was told that they would be shipping labels again and it would take another 5-7 days. I was also told weeks ago that a 42inch television was sitting at the return center waiting for the television that was sent to me (that was wrong). And today I was told that there in fact was not a 42 inch television that was high def ready with a HDMI port. I have made many solutions to this problem that would be at my expense. All I kept getting told was we have no policy to do that, we can’t do that. I have finally taken thing into my own hands as I feel there is no customer service from Westinghouse. I am now paying to ship the wrong 32 inch television back to Westinghouse. I will have the box marked with the RMA number that was issued. I am also sending it Attn Chris Bartholomew. This will be shipped out on 04/08/09. I do hope that someone will take the time to check and see that this problem is followed thru and taken care of.
I do not feel that I am being unreasonable in asking that this not take 3-5 weeks as I have been told that it will. As when the 32 inch television (that I have not even plugged in as it is not compatible with my Direct TV high def box.) must be recheck to find out if it has a problem (which is should not have a problem as I have not even turned the unit on)and it may take 5 days before it even enters into the system to be checked. When my husband heard that this process was going to take 3-5 weeks he got very upset.
WE HAVE HEARD EVERYTHING THAT THEY CAN NOT DO AND NOT MUCH OF WHAT THEY CAN DO. I WAS TOLD THAT THE PRE-PAID SHIPPING LABELS WERE COMING FROM CORPORATE, THEN FEDEX, THEN BY USPS, THEN AGAIN FED X, THEN AGAIN BY CORPORATE AND BY E-MAIL. I was also told that we could not count Saturday and Sunday in the any time frame from FEDEX as they do not deliver on Saturday or Sunday, but that is a run around as the FEDEX shipping trucks are still shipping and running on weekend.
We suggested that these shipping labels could have been sent overnight. We were told this is not a policy. WE suggested that the 42 inch TV be sent by FEDX with a pick ticket for the 32 inch TV. And was told this is not our policy. WE have been very patient till now and the" I’m sorry" are just not cutting it anymore. I have heard enough of the apologies
We purchased LTV32W3TV in 9/20/07 and began having problems with various colored screen distortions and sound. I was told by Westinghouse Customer Service that it was a integrate computer problem.I was to send to them.I shipped it to Westinghouse Digital Electronics in Santa Fe Springs, Ca. 90670 on September 26, 2008 at a cost of $89.85.. They received my TV on October 2, 2008. I was led to believe they would replace it with same model or new model. However, I learned later it would be a refurbished TV.
I have contacted Westinghouse Customer Service some 11 times, always asking them where is my TV. They always
told me the status is unknown, even though their records show they received the TV. I have spoken three times with their supervisor (Vivian), who continues to tell the same story. Status unknown.
My investigations reveal: BBB Santa Fe Springs, Ca shows 250 various complaints with Westinghouse. Also numerous complaints on TV's with Amazon.com and Crutchfield. Still not resolved as of 11/12/08
I have also been going through the run around...however i am not just gonna take it. Considering class action...if anyone is interested please email me @ taberry2005@gmail.com
10/05/2008. I bought a big screen flat screen tv few months ago in in Arlington Virgina. Out of blue, the screen went black and never came back. I have a warranty. I have to ship it to have it "fixed" or "get another one. Considering I am disabled, I have to hire people to do that for me, pay the shipping charges and wait for many months. However, the most important thing is I called Westinghouse, sent e-mails, I tried everything and they refused to answer.
DO NOT BUY ANYTHING FROM WESTINGHOUSE. IT IS FRAUD!
cc: Virginia Attorney General Consumer Affairs.
Welcome to the fight! My complaint started 9/20/2007! The BBB tried to help and I recently contacted the dept of consumer affairs in California. I bet there is enough dissatisfied consumers against Westinghouse to file a class action lawsuit. Westinghouse used to be a solid company. Now all the sell is solid excuses.
Luke
Latest Westinghouse Electric Reviews
Generator model# wgen9500c Westinghouse 24 inch LED HD DVD Combo TV TV Generator Roku 55 inch TvGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.