Micro Center / Micro Electronics
reviews and complaints

I just got back from microcenter today 1/01/20 after a 4 hour round trip from the madison heights store in Michigan. I've been a faithful loyal customer for over 15+ years and spent 100's of 100, 000's of dollars worth of product through the years. I am a reseller & licensed business/registered tax exempt as well. I've had several problems through the years with managers limiting on motherboards, cpu's video cards that I can buy to the point of straight up harassing me for example managers hiding between isles ducking in and out in the store to see what I'm buying to watching the cameras and calling to the front of the store (because they don't have the guts themself to face me) to tell the sales associate not to let me purchase anything. There's been literally dozens of instances through the years but today they were so far in the wrong and I"m plain fedup and tired of it. I came in the store today hoping they had the nvidia rtx 3000 series cards and they did from another sales associate they had"lots of them" I said cool since I know they will only sell me 1 of them I asked for the asus rtx 3090 $1800 dollar sale and they said sure. He proceeded to come back and tell me that where out of it I said what? Then one of the managers Rich came up to me and said your not buying any cards today, I said why? He said in the last 6-10 days you purchased a nvidia rtx 3090 already. I said ya and I'm getting another 1 that isn't the same one he said where not selling you any nvidia cards today. Then I said well I purchased 1 last month I figured I could buy another one since it's a new month and new year so I said then I'll take a different 3000 series card he said your not getting nothing as we have limited quantities and it doesn't matter if it was last month it hasn't been 30 days since your last purchase and your not getting one & was extremely rude about it to say the least. I said ok then which I know there singling me out again which is nothing new for me and just went togo pick up my web order for 3 cpus and motherboard combos. I ended up purchasing that possibly thinking there where going to call to web order and tell them I can't get them either but luckily they didn't, wow I feel like there going to throw me out of the store or something for nothing I did wrong. Now I was leaving there & the manager Rich (not sure last name new manager on a power trip & the one that made up his own policy in his head on the cards) was there and another manager burning a hole through me thinking I'm going to start something. I felt terribly uncomfortable and offended as I never ever gave a indication that I was going to do anything in over 15+ years of going in there as I felt like a common criminal in the store that just isn't right and never felt that way going into any other store only microcenter. I'm just going to have to call home office again and see if I can get some justice because this is so wrong for a customer that has spent so much money like me with them and no doubt there isn't very many in the US that have spent so much in there store and to treat me like this is totally unacceptable. Thank you for your understanding and I await your response to this matter.

Chris Gonzales

TriCity PC

I have bought a new MacBook Pro in 10/26/2019 from 3089 Nutley Street, Fairfax, VA | 22031.
It supposed to be 2019 system but I was not told it's 2016 not 2019. There is no information regarding the date in the laptop (About this Mac). I went there and complaint based on Consumer protection Act (The right to seek redressal against unfair trade practices or unscrupulous exploitation of consumers) including "Award of Compensation". But the manager said we only accept return or exchange it w/ a new one. I have lots of information and document save in the laptop, means impossible to lose them. I would appreciate you order to give me appropriate discount on this laptop which is MacBook 2016 NOT 2019.
I'm sure due to my long conflict with CORRUPT agents fbi due to my belief and political views (Twitter @GGreeneJr), the manager is under pressure by them since apparently this laptop despite my other previous laptops that destroyed by CORRUPT agents got successfully encrypted.
Regards,
Hamidreza Ghazavi
My email: [protected]@yahoo.com
Tel: [protected]

I bought what I believed to be a new macbook pro in January of 2018. I am a 64 year old that is not as computer savvy as the younger generation so I had no idea until the other day that it was a 2015 machine. The way I found out was a friend I had not seen in a long time stopped by and I showed him the computer. He said he thought it was an older machine and knew how to check. Sure enough it shows that it is a 2015 computer. I felt like a fool and was furious that I was not told that I was buying a three year old machine. I feel this is fraud. I wish I had found out much sooner as it is now 8 months later.

Hi Micro Center:

I purchased an iMac Pro(open box) in Tustin, CA store on 07/11/18 4:55 PM.
Thanks for Micro Center supports this great chance to me.
There is an issue bother me feel uncomfortable, for typing
passwords logo in, I always need to choose users backward screen and
Click my name then I can type the passwords to a logo in a display. It still stuck on the screen. I have no more idea to deal with it, so I changed to a "Logitech" wireless keyboard instead of the original Apply keyboard. It makes me feel very uncomfortable! I would not go to the store to purchase it if the issue showed on the MicroCenter sale website. I took over two hours from my resident city drove to Tustin. Should Microcenter check the condition of the iMac pro, make sure it has no operation issues before to sale it? I feel I waste my time and money on it.

I tried to contact the store manager whose name is Cameron Brandon, but he didn't make any response to me. Every customer wants to have a happy mood after paid the item; even the item has the issue. In this case, may I request the additional discount?

For more clearly, show it I take the video attached to the files,
please open it to look.

Thanks

Hi...I submitted my HP laptop for a LCD screen replacement at Micro Center Computer Repairs at their Duluth location. It was a working laptop with just the LCD screen damaged. I could still connect the laptop to my external monitor and work.

After a few days when I went to pick up the laptop from Micro Center, I asked the technician to turn on the laptop to verify that the screen displayed ok, but the laptop just won't stay on. So I was advised by the technician they would need to run a diagnostics and that would cost me an additional $40. I found it hard to believe that after replacing an LCD screen, Micro Center won't even check if the LCD screen replacement went ok. It is only when I pay for a diagnostic fee, then only they will verify ! With no other choice, I had to agree for the diagnostic fee. Now, after 2 days, they call me back to inform that the computer has a mother board failure and that they have asked HP for a quote ! And guess what - the quote from HP came back for a mother board replacement as $850 !

So a working laptop turned in just for LCD screen repair. Micro Center screws it up and now I have to pay an additional $850 ! Is this is how you conduct your business…a complete rip off. Honestly I do not know what to do, where to approach and whom to approach. If there were means, you can recover the data from the hard disk and go through logs to confirm that it indeed was a working laptop till the last minute before I made the trip to Micro Center … Also, what am surprised is even after a screen replacement, you don't even check if the replacement was done ok. You are already charging labor for the screen replacement !

I hope someone is reading this post and monitoring… Honestly need some answers.

Thanks,
Bishan.

For the past month I have been trying to buy a Vega 64 video card from Microcenter. They tell me to check the website for availability, but despite checking it every day (hourly) for a whole month it is always out of stock. So I decided that I would start going into the store and asking. Every time I talk to a sales person, they say that they just sold out and to check the website for availability. For a month I have constantly been checking online and in store for this video card. Something shady is going on and I intend to get to the bottom of it.

On 6/29 I brought my Laptop into the Duluth/Ga. Micro-Center for purchase of hard drive and installation. I turned My laptop over to Chris Taylor, as he preceded to back to log laptop into system, I heard a large crash, and Chris at that time said" Oh Sh*&T" I yelled out to Chris" I hope that's not my laptop" he assured me it wasn't but clearly if it wasn't mine it was somebody's laptop. I informed Chris immediately that If I get laptop home and something is wrong its going to be a issue.

On 7/3 I picked my laptop up from Micro Center and upon returning home I opened my laptop and the screen cover fell and shattered into pieces. I immediately called Micro Center and spoke with Greg Moore and he immediately resolved issue and ordered new screen, he even refunded the service fee. I thought issue was resolved. It's now 7/20, And I still Don't have my Laptop fixed, Spoke with Manager today at store and was told he reached out to his resource and will have part in store early next week. I do appreciate the part finally arriving into store but totally disappointed that it took 2 weeks for someone to be proactive and resolve issue before me becoming irate at how long this issue has gone on.

I tried to purchase the Acer XG270HU monitor online, and also hoped to use the $50 student discount offered to me as a Palmer Student. However, after typing in my billing and shipping addresses, the site says:

"Your shopping cart has been cleared because we were unable to process the order. Please resubmit your order with another form of payment."

Any idea why this is? My billing information should have been correct.

I have purchased a memory module from this website www.microcenter.com and received the wrong one.
I contacted customer service and they said they'll resolve my issue as soon as possible and asked me to give them some time. One week later they contacted me and said that unfortunately there was nothing they could do and offered a discount on my next order.
They tried to be nice, but they did nothing to help me. I did not accept their discount offer and I will never order from Micro Center again.

Recently, my ASUS PC had a series of power failures, so I took it in for a repair. The desk guy said it would be done in 5-6 days, but it now has been 17 days since I took my PC in. The technician told us he started to work on it 10 days ago and the repair still isn't done. Has he been sucking his thumb for 10 hours a day, in the 9 work days the technician has "worked" on it?!? If all he has to do is replace a few parts, why has it taken 9 work days for him to do it? It should never take that long to get the service a customer needs. Not to mention that it has been nearly 3 weeks without my PC that I frequently use for school work, gaming, college applications, class scheduling, and YouTube video making.

I ordered a laptop on their website after 6 days without an update of what's happening with my order and not receiving the item, I called them. The lady who answered asked me for the order number then she hang on me after I gave her the number. I called back and another person answered and told me my order is being processed and he cannot give any more information. I asked to speak with a manager and he said he will put me through to a manager but came back after a long wait and said he spoke with a manager and he doesn't have any more information. Then I asked him to cancel the order, he immediately hanged up without saying a word! Very unprofessional.

This place has the worst service that I've ever encountered. All I wanted was some help buying a Windows product. The Service Desk at the front of the store said that they had no time to call a salesperson for me. When I got to the back of the store, there were 6 guys standing around doing nothing. The first guy I asked acted like I was bothering him. The second guy was just as annoyed. I asked for a manager and was told that he would know nothing. All he does is manage them. This was correct. The manager (Greg Zupan) was very rude, indifferent and uninformed. I asked for his boss' name. He told me to call the customer service number on the website and "have a nice day". I left my full cart of merchandise and left the store. I guess they are exceeding their sales goal.

I shop here somewhat regularly as they can have very good prices on some items and it is nice to buy things in a Brick and Mortal building instead of online. Customer service has been lacking the past few times I went, struggling to get help but today took the cake. I stood in the store at 11:15 AM until 11:35 AM, often by $1000+ laptops and even the highest end Macintoshes; employees on SEVERAL OCCASIONS walked right by me, did not notice me, did not greet me, and certainly did not inquire if I needed help with anything. I did; if it was on a shelf I would just get the item, but I need actual human help when it comes to getting something from the back like desktops and laptops. Well, after walking completely around the store looking a bit befuddled which should immediately alert an employee that someone needs help and even standing by a POS unit in the computer section for over 5 minutes, I gave up and left. Not a single soul who receives a paycheck from that company even acknowledged that I existed in the store. Trying not to speak in hyperbole but it is a challenge. THIS WAS THE SINGLE WORST EXPERIENCE I HAVE HAD SHOPPING IN A STORE. THIS IS THE REASON PEOPLE BUY THINGS ONLINE. Well, screw you Microcenter. I will actually pay MORE for an item to know it did not profit this sorry excuse for a company. If they cared about customer service, there would be some way to complain. But only if you make a purchase, will you get a feedback email about it. No way to complain about a bad experience to the CEO or any other method. That is why I am doing it here. They do not really care, then fine. I will buy my $1500 laptop from an online reseller.

I purchased a Asus laptop for my daughter in September 2012 and purchased the protection plan recommended by the associate in the Marietta store. My daughter was disconnecting her external mouse in December and the USB broke. I took the unit to the Duluth, Georgia store since it is closer to my house. When I presented the computer and the protection plan I was told, "This is not covered because you purchased the wrong protection plan. Your plan does not cover accidental damage." I explained that I purchased the plan recommended by the associate and reasoned that I could argue the damage was in some part poor quality and the computer is only 90 days old. He said "sorry" and asked if I wanted to pay for a repair. They gave me a $125 estimate to repair it. I decided to try to talk to the store manager. I found her on the phone and waited my turn. She told me that she was on hold and that I could talk. I got five words out of my mouth before she held up a finger and said, "hold on." She walked off, I waited between 5 and 10 minutes and never saw her again. So I never got the chance to see if we could reach a compromise. I took the computer to an independent repair store that I know does good work and has great customer service. The repair will be the same price, but I won't give my money to Micro Center on principle and will not shop there ever again. They don't stand behind their warranties, have junky stores and in many cases (like accessories) low quality products, a horrible purchase checkout system (always takes about 15 minutes), and employees who generally have bad attitudes. The guy who gave me the estimate talked to his co-worker as if he hated being asked a question and did this in front of me and other customers. To me, it is not about the money but how unpleasant it is to shop at their Atlanta stores. I would not recommend Micro Center at all and will never visit again.

Purchased a laptop at check-out, CSR advised me that card was denied. Knowing there was more the enough funds to carry the purchase. Tried couple more times, with same result. So gave addition cards, same thing. When question about this she advised me my funds where the issue not the machine or cards. We then used my wife card that went though.
Once home I contacted my card holder which I was informed funds where remove from all accounts for the purchase price. That store would have to release funds back into my 3 accounts, that may take 7- 14 days. When trying to contact store got recordings saying " All representative are assisting other customer. Got this for 2 1/2 hours before being disconnected. So now have to drive 1 1/2 hours just to talk with the manager.
So when they tell you " your card is denied" check with you bank.
Funny how one bad episode can change your mind about ever doing business again there.

I have never felt so frustrate dealing with any customer service before. Dealing with Micro center is. I made an online order to purchase 2 printers used my citi virtual credit card. I have been contacted 3 times because they can't verify my billing address with citi. Every time, I have told them it is a virtual credit card, you will need to mention it when you contact the credit card company. After the 3rd call, I said I will contact my bank to see what the issue is. I talked to my bank and I was told as long as they tell the bank customer service people it is a virtual card, and provide the billing address, customer service will be able to tell if it is correct or not. I called micro center right back and giving them this information. Then I have never heard back. After more than a week, I was wondering what is going on, so I contacted them again. Nothing has been done since then. This is more than half a month since I placed the order. I am very unhappy with their service. If you have a choice to buy stuff from another place, don't go here!

I bought an OEM Samsung notebook drive from MicroCenter 1.5 years ago, with what was supposed to be a three-year warranty.

The drive failed. Samsung said it was a 'grey market OEM' that was not supposed to be sold in the U.S. I took the drive back to MicroCenter, but they refused to accept any responsibility or make any kind of refund or exchange.

Moral of the story: Do NOT buy OEM products from MicroCenter unless you like gambling.

It is May 2011. I bought a game for my little kid at a Microcenter store in Westmont, IL. The game title is: Sim City 4 Rush Hour Deluxe for Mac. I looked at the price ($59), looked at the box (nice and shiny), asked the sales person if that is something I could present to my 5 year old kid - no problem he said. So I bought it. It turns out the game is about 7 years old and doesn't even match the resolution of a 3 year old iMac 24". That means everything in the game is kind of stretched to fill the screen. My Intel iMac goes at 1920x1200. I called the store and they wouldn't let me to return the game. Well, on one hand I should have been smarter and do a research beforehand, on the other hand I think I was taken advanatege of, as nobody mentioned that the game was made for a G5 Mac and therefore expects much older hardware. From my experience I must warn you to do a really good research online before you step into a Microcenter store. I don't think the approach they are taking is one of the good business practices.

- You could say it is my fault. Yet in the store I expect certain level of service. When I specifically ask the sales rep about the game, then I should get a straight information right there, so that I know whether or not it is something that is going to work for me. Obviously that's not happening in the stores nowadays. Next time I'll shop strictly on the internet. I'll save on taxes and the level of service is going to be the same, except no waiting in the line :-)