I brought a ACER laptop that was on 3 year service contract GOLD, for repair. The screen was cracked, and one of the keys on the key board worked intermittingly.
The laptop was held at the service center because the service center didn’t have the proper information to work on it. Consequently, instead of the repairs to have taken 7 to 10 business days as promised, it took over a month. When I received the laptop, several things happened. The antivirus protection software was removed entirely. The batter, which had 80% life to it, was reduced to 20% or less. IN other words they were running the battery down, by not plugging it in. Third, the internal wireless card cease to work.
I brought it back, and was told that I needed to resubmit the pc for diagnostics again. Since I had lost the laptop for over a month, and needed to work with it, I waited until I could off load the files and software to another machine. 8 months later, I decided to risk submitting my laptop for repair the 2nd time. That is to repair the wireless card ceased working when it was in their care. I was told that a diagnostic would be done to determine if the store support center would send it to a support center (contracted). Needless to say, they neither email me, nor call me to tell me the status of the diagnostic. When I called to find out, they told me that they were having problems with the laptop. The laptop was freezing every time they ran a diagnostics. Now, in both cases (for the exception of the wireless card – which ceased working in their care), the laptop functioned beautifully with all my programs and files. This is what I paid 3-year Gold Service contract. My concerns now is will I ever receive this same machine in the original functioning order before submitting it to Microcenter?