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Micro Center / Micro Electronics
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2.7 65 Reviews

Micro Center / Micro Electronics Complaints Summary

27 Resolved
38 Unresolved
Our verdict: Dealing with Micro Center / Micro Electronics, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Micro Center / Micro Electronics reviews & complaints 65

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9:10 am EDT
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Micro Center / Micro Electronics poor service

Purchased a Vaio laptop in November 2005 and a $500.00 Platinum Service Warranty for it. Having problems with drive seek errors so I called for service (24/7), yeah right you get an operator.

I was told my problem needed to go to 2nd level support and they took all my information and said they would call me back. No Call!

Called back next day and put in touch with 2nd level support, which said it's a hardware problem and dispatch will be contacted and will call me within 1 - 2 days. No Call!

Called today and was told Dispatch just got the call and will call within 1 - 2 days. Asked to speak to a supervisor and was told none were available but one would call me back. I'm not holding my breath! These people are non-responsive and I will never purchase anything from them again.

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4:37 am EDT
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Micro Center / Micro Electronics Terrible experience

On june 3, 2008 I purchased a cpu - amd phenom 9850 black from tom ardeljan (Salesperson) along with a motherboard and memory. I got home installed the items and when I booted up the computer stated it was a 9600 phenom. I checked the box that I just opened and it appears the box was resealed. The cpu serial and the box serial did not match because the cpu inside was a lesser valued item. It is a slower and buggier version of what I thought I bought. I then called the store the same day and explained what happened and they told me to bring it back. When I arrived customer service said the manager went home and to come back the next day. Since I needed the part that day I bought another cpu phenom 9750 anticipating a return of the other product. I came back the next day and spoke to the sales manager gino lavino and was told that he cannot accept the return because the cpu inside was different than what it said on the box. Since it has been opened he cannot tell if I put something else in the box when I went home. He suggested I call amd and I was sent home with the cpu. I called amd and was instructed to call consumer affairs. At the end of all this I am stuck with a product I did not intend to buy in a box that does not match the product. I asked them if the product was returned before and they said no. So somewhere along the way someone opened the box and put something else inside and resealed it.

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Rohn Clayton
,
Jul 10, 2008 11:53 am EDT

I'm still waiting for a refund on a DVD burner I ordered. They were out if stock and didn't tell me :(

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2:33 am EDT
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Micro Center / Micro Electronics they're double charging thieves

I most recently purchased a hard drive from this company in Colorado. I found the part on there online store. I then proceeded to place the order. When your about to check out. There is an option to pick-up from store option. I chose that option. I go to the store and tell them that I am there to pickup my online order. They tell me it takes up to 24 hours before the store actually gets the order. They then tell me that if I leave them my info they will cancel the order when it gets the store. I asked them many times in as many different ways as possible to make sure the answer stays the same. Which is "yes we will cancel he order and there will not be a double charge”. Not only did I get double charged. But they tried to tell me that they didn't. Even after I called my bank with them on the phone and had the bank confirm that there were two charges from them. This was 6 days ago. Not counting today. They have been telling me that the funds will be back in my account tomorrow. Tomorrow has amounted to 6 days. Won’t buy anything from these people again. Bunch of thieves. Here it is. The 7th day and no funds in my account from them. On top of that. I had some little pony boy laugh at me when I told him that they double charged me. Would not recommend this company. Next up. BBB complaint.

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Heraldo Bill
Aurora, US
Sep 02, 2009 4:20 am EDT

I AGREE! DO NOT BUY ANYTHING FROM MICRO CENTER AGAIN. ALSO THEIR CUSTOMER SERVICES ARE TERRIBLE RUDE. ESPECIALLY A LADY AT CUSTOMER SERVICE NAME HOPE. L. SHE SHOULDN'T BE AT THE CUSTOMER SERVICE.

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1:26 am EDT
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Micro Center / Micro Electronics don't fix tv under warranty

I bought a power spec 30" TV and it is towards the of warranty (bought a 3 year extended warranty). The screen constantly turns off at home, yet when I brought it in to microcenter to fix, they tell me there is nothing wrong with the TV and won't fix it. Gave me some BS about it probably not getting "Clean" power at my house which causes the screen to turn off. I asked my Samsung technician who came over to look at another TV in my house, and he said that was a bunch of BS. I am never buying an extended warranty from them again or anything for that matter. They do not provide adequate service at all and simply refuse to fix my TV probably because the warranty only has one month left. I even recorded the TV being broken and they still won't believe me! Unbelievable! Microcenter, u lost a customer.

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12:00 am EDT

Micro Center / Micro Electronics poor service quality

The diagnostic of my broken computer was not done properly. I was given one correct diagnosing (burned out video card). But also I was told that my OS is not working. I was ready to order more services from the store (such as OS installation). I came home and realized that the OS is working. Two managers think that I have to pay $60 for the diagnostic even if it was wrong. So if you need to know what is wrong with your computer don't go to Micro Center.

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Acer sucks
Palo Alto, US
Feb 10, 2011 6:24 am EST

Not only do they not diagnose correctly but in Santa Clara it also takes them weeks and weeks to do so. You better reserve lots of time out of your schedule to follow up with them. Each call takes you anywhere from 30' to an hour before you have a live person on the phone. Then they will tell you that they have not completed your diagnostics or any other bs to get you off the phone. If you keep calling, they will finally tell you something but to get it fixed will take for EVER!
Avoid this store if you actually want to have your broken hardware repaired. Mine is an Acer that just stopped working 32 days after purchase. Of course Fry's didn't wanted to do anything (past 30 days) and did not help with anything.
Go to BestBuy. Do not waste your time! I'm still waiting for my broken Acer machine to be repaired after six weeks without an end in-sight.

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