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Michaels Stores
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1.3 263 Reviews

Michaels Stores Complaints Summary

18 Resolved
233 Unresolved
Our verdict: If considering services from Michaels Stores with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Michaels Stores reviews & complaints 263

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5:13 pm EST

Michaels Stores christmas tree

I ordered a Christmas tree on line on Nov 3, 2018 with free shipping. On line states that I will be receiving an email when they ship the tree. It's Thursday, Nov 8th still no response from the ware house/ no emails and called customer service and they said it usually takes 5-7 business day with no weekends counted for the warehouse to response! If I knew that it would takes this long to get the tree on line, I would have rather came to the store! Ridiculous customer service. They just read the scripts, no use. Very disappointed. Do not order on line

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7:48 am EST

Michaels Stores cornucopia baskets

Hello,
I would like to let you know just how disappointed I am this year because Michaels store in Carson City, Nevada did not sell cornucopia baskets this year. I purchase these baskets every year!
Your supply in craft products has significantly declined especially on items that I am sure sell very quickly every year.
I am a very loyal customer, but this year you have let me down on my craft projects that I make every year, especially during Thanksgiving. I believe Thanksgiving is a mayor holiday, not to be overshadowed by Christmas.

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5:08 pm EDT
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Michaels Stores halloween

So I live in foster city and the Michaels arts and crafts store I'm making a complaint about is on 2925 El Camino Real San Mateo. Halloween decorations are half off at the moment I came in to check out the candles got distracted by the Halloween stuff. I noticed 3 -life size skeletons left ...one was completely demolished only a carcass no legs arms or ahead the second one had a missing hand and a broken leg the third one was exactly the same missing hand on a broken leg so I took the missing hand one and ask the manager if she if she would consider dropping the price a little more so he can find a home so she offered me an additional 10%. As I was waiting patiently and in excruciating long line I had realized more than one limb was falling off the skeleton. So I brought it to the cashews attention and I asked her if she would consider dropping the price just a little bit more and I showed her that the leg was about to fall off I can just try to glue it or tape it back on when I get home. She pays for the manager on duty and the manager refused she said she will only take 10% off for that one broken hand I'm totally disregarded the fact that the leg was about to fall off. So instead of me then giving me an extra 20% off considering limbs are falling off of the product I politely refuse to buy it they took it back and dropped it on the pile of returns and go back products... I felt pretty bad the cashier had a wasted 5 minutes of everybody else's time waiting in line just to give me bad news that I couldn't get a broken product for an additional 20% off... I just wanted to pay for what I was going to get. Now is try instead of trying to cope with the customers needs that he argued with me took the product back and now he's just going to stay there a week before Halloween broken. I could have given that skeleton a nice decent home and maybe Doctor it up.

Read full review of Michaels Stores and 3 comments
Update by Halloween decor.
Oct 27, 2018 12:11 pm EDT

Damn you people scare me...save us the drama...delete yourself from our world

Update by Halloween decor.
Oct 25, 2018 10:18 am EDT

You my friend are insane

Update by Halloween decor.
Oct 24, 2018 7:48 pm EDT

Please excuse my grammar I'm voice texting in the car... that message was for those of you who think you're a genius and can spot out spelling errors...

Update by Halloween decor.
Oct 24, 2018 7:46 pm EDT

Please explain how I was acting like a child...I kept my cool the other customers where mad at the cashier...I was actually surprised they talked crap to her because they saw the broken toy they're trying to sell me for $43. They said Michaels is greedy corporate

Update by Halloween decor.
Oct 24, 2018 7:42 pm EDT

Oh sweetie I can afford it I'm just not going to cough up $40 for a broken [censored] toy.Get off your high horse and stay in your cashier lane. The sad part about the situation is customers were talking [censored] to the cashier and I wasn't. Because they saw Michaels arts and crafts store was being greedy and would rather have a toy sit on the floor and rot rather than sell it for a decent price when it was broken. I just went to another store and found one for 25 same exact one not broken at all so I win in the end.

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HaIloween decor.
, US
Oct 24, 2018 8:10 pm EDT

So now this incident cost me way more than the original price of the skeleton because thanks to them, I have to pay for the woman's phone that I damaged. I also have to pay a ticket for TEXTING and driving.

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HaIloween decor.
, US
Oct 24, 2018 8:09 pm EDT

Oh and i would have left but I wanted to wait for the police to come to tell my side of the story. Then again they arrested me a second time because I was texting while driving. This was wrong as it was only when there was a red light which is when they stopped me.

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Joss Stine
, US
Nov 02, 2018 11:25 am EDT

You and every other phone [censored].

People like you are a real casualty hazard to anyone on the road.
Glad the cops were doing their job.

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1:46 pm EDT
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Michaels Stores customer service very poor

I have my receipt code. [protected]-[protected]-1655)
Store #5129
Cashier had no name tag
[protected]/19/18 12:41
I had a cartful of items. I rolled them around to the cashier trying to be helpful. Instead of saying, no ma'am company policy is that all items must be removed and placed on counter, she simply rolled it back around to me. Her attitude was horrible. I started placing items quickly across the counter, and one light item slipped off the tremendous pile. She exclaimed, you threw that at me! To whic I said no I did not. And if you thought so I apologize. She continued to mouth off. To which I said. Typical customer service, no wonder you work retail. Whoever it was I'm sorry you chose her to be the front line of your store.. new sugar land location off university boulevard. I never said anything in an ugly tone. Granted my customer service comment was sarcastic.

Point being I was trying to save her a step - scan and bag my purchases. She chose to be combative rather than kind.

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1:17 pm EDT

Michaels Stores interaction with manager

October 16th at 12:30 pm New Bern NC 28562

I was at your New Bern location buying canvas and paint. I was helped by Sheri who left the framing area to help me. She was customer friendly and very helpful in suggestions in regards to paint selections even suggesting your brands. I buy two canvases, three paints, and one level 2 brush. She even rings me up and is very gracious in help. I hand her my 100 dollar bill and she tries to give me my change which she does not have enough to break the 100 dollar bill. She gets on the radio asking for change of a 100, and then has to say two more times for what ever reason I could not hear other end of conversation. Well it takes a couple minutes for the manager to get there, which I am okay with I understand business happens. the only problem is she came out with 4 dollar bills instead of the actual change I needed for my purchase. She then turns to the Cashier( Sheri) and blames the employee in front of me like I don't exist. Actually quite rude to her and then turns looks at me and says sorry and then leaves again. Now my quick purchase is doubled waiting for change because the manager did not listen to the employee.

My issue is that is not the correct way to correct an employee even if you thought you were right as the Manager. Even though she was wrong. I should have never been there for that. It made it a now uncomfortable situation while I stand there waiting for a manager to get correct change to me with an employee who was just humiliated in front of a customer. This does not say professional is says bully. I hope you correct this situation and my next experience at Micheal's in New Bern is not nearly as uncomfortable, honestly hobby lobby is literally down the street.

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Sirmaze
, US
Oct 17, 2018 8:45 am EDT

I just had a similar experience in Merced ca the micheals online ad reads buy one get one free and the manager here at the Merced store was busy when she got free came to the register to help me she took me to the paper isle pointed out a sign buy one get one 50 percent off however that does not change the fact that the online ad brought me in and reads clear as day buy one get one free after me telling her I’d like district or Corp number she only then honors the buy one get one free which she could have in the beginning instead of making me feel like I couldn’t read I agree there’s a hobby lobby just down the road

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6:09 pm EDT
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Michaels Stores custom framing

Order # 83565. I picked up my custom framing job on 10/13 and when I got it home I noticed that it did not have any hanging wire or apparatus. I chatted with customer service online and they told me to bring it back into the store. It is a large painting and difficult to transport. The customer service rep, David said OK...no out of the box thinking like we'll mail you the missing parts, ect. Just, OK. I told him that I would be taking all of my future business to Hobby Lobby and his reply was "so sorry, this is not the experience we wished you would have had." I'm done with Michaels. Terrible customer service! GO TO HOBBY LOBBY!

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9:57 am EDT
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Michaels Stores customer service at check out stand

Friday Oct 12 my sister and myself needed more craft supplies to finish the crafts we are working on. We also had about 4 items we needed to return. After walking the store several times trying to find the light up Manson jars. I finally knocked on the managers door and asked them. I went and got what we needed, however two of the bottles were clear and we were hoping to have colored ones. We had already purchased 7 bottles and were in need of 6 more. By the way, we have spent hundreds of dollars at your store working on our Christmas craft gifts. Yes, they had a few people in line, which is normal and we politely wait our turn. When we finally get up to the check stand and tell the girl that we need to return a couple of items and then we have more items to purchases, she said to us, "Well since you have a few things to do would it be okay if I help other customers first?" We thought "WHAT!" My sister told her, "No we have waited our turn!" So she proceeds to return the items while yelling over to the customers waiting to be checked out several times, "I"m sorry this is taking so long, " Making us feel guilty for even being there that day. I have several issues. 1) Its not the customers problem they only have one check out person. (Another girl can a few minutes later) 2) I saw two people back in the managers room, why couldn't they come out to help. 3) you have no returns desk to return things so don't make the customer feel bad they are returning something. 4. If you don't have enough people in the store, again that is not our problem. You do the best you can and make the customer feel welcome. I have worked retail for 17 years. I realize its not an easy job but if you want to keep your customers, you don't insult them and make them fell like its a drudgery to help them. Even though your store is just up the street from me I stayed away for a few years because of your policies and procedures and have gone to other craft stores, such as Hobby Lobby and JoAnns. I just may do the same again. I do not need to be treated in this manner. We had to return a couple of items to another craft store and the difference in how we were treated was like night and day. We did leave your store yesterday and traveled a few miles out of our way to see if another Michaels had the bottles we were looking for cause the girl wouldn't call that store and told us we would just have to go look for ourselves and we could just exchange the items there if we needed to. Another downer for you. Yes we found what we were looking for and again I had to return the two clear bottles and buy the colored ones and I was treated far more better than at the first store. Yes I did have to wait in line, but never complained. It may be awhile before I return to the first store at Fort Union in Midvale, Utah. Especially when we get far more better service with a smile at other craft stores. AFTER GIVING EXCEPTIONAL service when I was in retail, I expect just a little of the same. I can take my business else where . We do not need to be treated like this.

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GabgaJulio
Salinas, US
Dec 01, 2018 11:31 pm EST

Oh brother

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1:57 pm EDT
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Michaels Stores awful online order experience & customer service

Last month I placed an online order to pick up items in store. I received a confirmation email that said once my order is ready I will get another email with pick up instructions. A few weeks late I had never received that email so I contacted customer service via the online live chat option. The woman informed me that my order had been cancelled because I never picked it up. I informed her that I never received a pick-up email so she told me she resent the order and another confirmation email. I then went to the Ann Arbor-Arborland store with my email where they told me they never received my order, so the clueless manager called customer service herself and they said that the order had been cancelled again. So I had go around the store BY MYSELF to find the items I ordered. NOW comes the amazing part, the canvases I ordered were out of stock! I brought this to the attention of the manager and she LAUGHED at me saying, "Oh yeah, those are popular, I actually had a lady in here a couple days ago looking for them too!" So I replied, "Well I ordered them a month ago!" and stormed out of the store. I then called customer service again and they were no help, so I went to the Michael's website and found another store with the canvases in stock so I placed another online order, only to get another notification that my order was once again cancelled because the canvases are out of stock. FINALLY, with my THIRD online order I found the items I needed at a THIRD store in Southgate, MI (that was more than kind and went beyond my expectations of customer service). I am livid with my experience and the incompetence of Michael's staff. I ordered the items a month in advance and there was no reason I had to scramble all the way until a day before my event to find the items I needed. The website and online order system has so many flaws and no one in the Michael's company clearly communicates with each other. I was more than gracious and more than patient throughout my experience, but to put a customer through all this is absolutely ridiculous and unacceptable. I love the products from Michael's but this experience has me questioning whether I will purchase items through them again.

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2:51 am EDT

Michaels Stores michael's store experience

I am a regular shopper at Michael's in Little Rock, AR off Markham street. I have thus far chosen to spend money there rather than hobby lobby because I don't agree with hobby lobby's discriminatory stance on homosexuality. I have always loved this store and got along well with the employees, however when I walked into the store last night that old familiar, relaxed feeling quickly went away. I noticed a store employee smoking outside the front door and greeted him with a hello. He acknowledge my greeting. He was a large man that I didn't recognize, African American. I walked on into the store and immediately noticed 2 store employees staring at me and following me around. Then a security guard came out and walked rudely around me in circles. They all stared at me as if I had two heads. I felt embarrassed, judged, harassed, hurried, unimportant etc. I noticed several things I wanted to buy but instead walked back out the front door five minutes after entering. The security guard from the store or mall complex followed me down the sidewalk and into another store and asked me to empty my pockets. I was visibly shaken and asked why he had followed me. He said he was called because I became suspicious by staying in the store too long without buying anything. I was in the store for five minutes. Now, please advise, what is the accepted amount of time to browse in a Michael's store sans purchase before expecting to be labeled suspicious.

Thank you,
Shana Ray
[protected]

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8:36 pm EDT

Michaels Stores online/in store customer service

So I tried to do the online 1 day only deal $20/50 for online order for store pick! What a joke and feels to be a big scam, after speaking with online customer service and a local store customer service they all seem unaware of a way to fix the online ordering problem, so I asked the in store customer service lady named Jennifer if I could do the deal in store and she flat out said and it's not her problem! Wow rude! Then I call customer service to see if I can order with them and have it shipped or picked up in store the lady so she couldn't do it she didn't know exactly how to, I asked why does it say everything thing I chose for ordering says unknown availability for all 9 stores in my local area? She couldn't give me a answer. Never got anything resolved and I'll never shop with such a horrible customer service place like this again. It's definitely not a store that appreciates their customers!

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11:23 am EDT

Michaels Stores customer service

I am an avid shopped at michaels as it is where I purchase most of my supplies for my business from.

With that said I have NEVER had any issues as I have had at the location in Jacksonville, GA 13281 City Station Dr river city marketplace as I have the 3 times I have been there.

The cashiers are clueless as to what they can do. Completely unaware of price matching policies, coupon policies, etc.

With that said, I attempted to use an ac Moore coupon that does NOT exclude cricut items.

I was attempting to purchase a cricut easy press mat as mine had gotten lost in my move.

I already had to drive 25 miles to the nearest michaels location knowing that I have had no issues with previous transactions involving competitor coupons and cricut accessories.

At this point I might as well shop online at ac Moore and utilize the coupons themselves and receive the items at A much more cost efficient price. As well as save money on a trip to Florida from Georgia just to be dissatisfied with customer service.

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YayaIhearyalady
, US
Feb 26, 2019 12:45 am EST

Dumb entitled [censored]. Michael's excludes cricut items from any promotion. Read the fine print. Don't like it? Take your competitor coupon to the competitor. [censored].

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10:32 am EDT

Michaels Stores management

As a mother of a teenager employee I am upset over my daughter's first employment experience with the management here. There has been no correspondence with her manager. She has needed to speak with him and no one has given her guidance that has worked. Are we in the stone age? She was told to write on a piece of paper what needed, then it is a waiting game and assuming he even got it. This store is located at 5151 E 82nd St #300, Indianapolis, IN 46250

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4:13 pm EDT

Michaels Stores door mat

I do not have the receipt of my door mat but the sticker is still on the back and I have attached a picture. I have only had this door mat on my back concrete patio for about a week and it has stained it beyond belief. This has never happened to me with a door mat before and I have tried everything to get it out. I am seeking help to rectify this problem as it has caused major damage to my home.

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YayaIhearyalady
, US
Feb 26, 2019 12:47 am EST

So you expect someone from the company to compensate you for dirt you feel was the mate's responsibility. You are exactly the type of person that has ruined retail in this country. What entitlement.

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3:39 pm EDT
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Michaels Stores floral department recent changes

Hello,

I am extremely upset that you have eliminated your floral designers and have chosen to sell pre-made arrangements that have no originality. I have been buying custom made arrangements for years from your stores and have always been very happy with them.

I will not be buying any more wreaths or arrangements from Michael's unless they bring back the custom designers. I do not want to buy something that everyone else has.

Extremely Disappointed,
Donna Watson
Pittsburgh PA

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YayaIhearyalady
, US
Feb 26, 2019 12:48 am EST

Bye Felicia

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9:44 am EDT
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Michaels Stores value pack cards & envelopes by recollections

Over the last twelve years I have purchased all of my blank cards from Michael's. I have told all of my friends about your great quality and value. On 6/4/18 I placed an order [protected]) and was so disappointed in the quality of the paper (kraft, white and cream) in the cards and envelopes. Please go back to the quality that I have come to trust in Michael's.

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10:31 am EDT
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Michaels Stores customer service

The definition of "customer service" at the Michael's in Greenbay Wi goes as follows; follow regular paying customers and treat them as tho they are thieves. Never let them shop in peace and make sure everyone knows you're following them. Glare at them and anyone they come in with and inappropriately rub against them." My friend and I are regular customers and shop on a weekly basis at this store. We are heavily tattooed and I guess in their puny brains it also means were thieves. They treat us poorly and constantly follow us around and never let us shop in peace. It's definitely harrassment because we've never stolen or done anything inappropriate, I'm sure if they actually thought we did they would have contacted the police already. When we first started shopping here everything was Rose's and now for the past 2 years the Rose's have wilted and it's no longer a pleasurable experience shopping here. I know they've done it to other people as my friends have told me that they constantly harass tattooed and ethnic people. The main problem is this overweight balding older man probably in his late 40s, I think hes supposed to work in framing or stocking. But he follows us and looks at us inappropriately and makes a point to walk by if were bent over. There are a few other workers there but for the most part several of them talk to us and are nice. But were finally fed up as this has been going on for 2 years. Please help with this situation as I'm sure if it's not corrected there surely will be legal consequences as we arent the only women hes doing things to. Thank you

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12:42 pm EDT

Michaels Stores availability of coupons

Hi.. I would just like to express my opinion regarding the availability of coupons. The "new" membership for michaels is very taxing. I am a senior and I do not have a cell phone to pull up the coupons, plus every time I buy something I have to give them my phone number. Over and over and over again. It is already in your system. Yes, I have a computer at home, but I do not have a printer. What good is that? If my phone number is in your system, then it should automatically give me a coupon. Your system should at least target the people who do not have access to cell phones, printers, etc. My computer is too heavy for me to carry into the store, plug it in, and show the cashier that I have an email from michaels showing me a 40% coupon. The cashier said that they were not allowed to scan in a coupon that they have at their station. Just really frustrating that alot of seniors are missing out on the discounts especially when they are already on a limited income and could benefit from a discount.
Thanks for listening, and perhaps you should have a meeting that could improve on the accessibility of giving discounts to those who do not have access to these coupons.

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don'tQuityourDayjob
, US
Jun 30, 2019 10:47 am EDT

I'm not a senior but I don't have a cellphone or printer access, the flyers stop coming around. Why do they advertised coupon savings in their paper flyer or email you re: savings? That's false advertising! I'm tired of cashiers not trying to solve a problem Eg. Oh I don't know why but I'm having problems scanning this coupon (after 10 min). I want to jump over the counter and find the transaction button to "Enter coupon manually" but after 15 min she asked me to go back to store next day to get discount, I stopped shopping @ michaels completely. Many independent art stores & Amazon has better pricing than Michaels with coupon. Even Winners/HomeSense started carrying arts & craft supplies

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8:47 am EDT

Michaels Stores products I purchased

So about three weeks ago I went into micheals made an 80 dollar purchase. From the very beginning of my checkout the cashier was making mistakes after mistakes. She kept ringing up the wrong prices. They acted like I wanted free things. Not realizing how much I was actually going to be paying I only wanted them to honor the prices they had posted all over the store. So as the checkout experience went on the cashier was upset about how little some things were coming up to be. So like I said before I ended up paying 80. Not only did she not thank me for stopping by but she also forgot to hand me a couple of bags. I came home and didn't go through my things until the next day. I gave them a call and let them know that the cashier forgot to hand me a few things. They said they had them and that they would hold them for me. So I let them know that I was not going to be able to stop by any time soon. The man said it was fine and that they would hold on to them for me. Ok so the following weekend I stopped by was trying to make an exchange. I wasn't allowed to do so because I didn't have a receipt what they didn't realize that the bags that were left behind had that. So I am now forced to keep two brand new items that cost me full price now for 6. Dollars! So I said I wouldn't return them for that price. So I went to ask for the items that the lady forgot to give me. And I explained everything to them. They said that they didn't have my items. This is Unacceptable! So now I not only have to keep items that were not cheap. To making a purchase for things I don't have with me. So the manager then goes to tell me they don't keep items for that long. I called and I was assured my items were there. And now there not? Only one week past by and I called multiple times to make sure the things were there. Do they not realize that micheals is a crafting store and as a diy they make plenty of money from us? I'm always making purchases and from the very beginning to the very end I've had a very bad experience with my local micheals. They are really not doing me any favors by them holding my things that the forgot to give me. So at the end the manager goes to say we'll go pick out your things and the lady with her says well she doesn't have a receipt. Well we will have to write the number. As if they are doing me a favor... or giving me free items. I've gone back and fourth spent gas money on trips that I didn't need to do. Bought 80 dollars worth of things. Have items that I can't return full price because I don't have the receipt that was in the bags they forgot to give me. And I paid for items that are not home with me. I pretty much just handed my money over and said here just take it. Come on now micheals. You need to have you're employees stop being so petty and thinking that they are giving away there own things. Trust me I'm more than happy to pay for my own things. Something needs to be done as I'm not happy the way I was treated.

Karen

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3:22 pm EDT

Michaels Stores cancelled order, no notification

I purchased Bernat Blanket yarn in Shell Pink online to be shipped to my local store (which didn't have the yarn in stock). I put ALL my details on the order. I was told to go in to the store a week later to pick up my order.

I never received a confirmation email, even though I provided that information on my order. When I went in to pick up what I ordered, they had absolutely no record of me or my order in any capacity.

The day after I went in to the store, I received an EMAIL about how I should review my purchased items (meaning they had my email information that was tied to my order).

Upon calling customer service today, they told me they didn't have an email on file (which they obviously did), and that they cancelled my order a week ago due to not having it in stock at the corporate facility. I was never informed of this and the charge is still on my bank account.

I not only want a refund, but also what I ordered. I don't really care where you get the yarn from, I'm now behind on a paid project because Michaels failed to communicate effectively.

For years I have tried to be part of the rewards program, but every single time I give them my email and phone number, they mysteriously lose my record the next time I go in the store to purchase something.

Something is wrong with the system here, and I got screwed because of it.

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Maria_D
, US
Nov 09, 2022 6:49 pm EST

Horrible customer service from overseas. They won’t transfer me to a manager or another rep.

I really now don’t care about the product now as they keep on cancelling as they say it’s out of stock. I can’t go to the nearest location as it’s miles away . Customer service wants me to keep paying for a shipping charges. I’m not going to pay 13.00 each time for out of stock items when it clearly says in stock. Again the phone customer service agents need to be retrained. I’ve been shopping here for years but this experience turned me to shop elsewhere.

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Mamabear771
, US
Nov 02, 2020 12:02 pm EST

I too have had my order cancelled, no rhyme or reason.. and they charged my card. I called customer service, and her explanation was the system found an error, so it cancelled my order. Is there no quality control? Are we as customers at the mercy of a system algorithm that is faulty? I’ve been searching the internet about this problem, and it seems it happens quite often. Maybe Micheals doesn’t need our business? This NEVER happens to me at Amazon. Now I’ve got to wait for that charge on my card to reverse. SMH.

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Ashtian Holliday
, US
Jun 02, 2020 11:01 pm EDT

I placed an order for an item that shows available. 30 minutes later I get an email saying sorry my order was cancelled yet they already charged my card. The item is still showing available online so I am not understanding why my order was cancelled. Also it would nice to be sent a reason as to why you’re taking people’s money and then shortly after canceling their orders.

ComplaintsBoard
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9:30 am EDT

Michaels Stores coupon confusion

I am confused plz clear this up for me. I am a yarn fiend and crocheting can be very expensive I can buy a blanket for 20 bucks but to crochet one can cost me over 100 dollars 18 skeins times 5 bucks a pop so I love your 40 percent off coupon. Recently found you accept competitor coupons so I used my 40 % off and a hobby Lobby 40 % off coupon together on 2 skeins of reg price yarn and was happy😁😁😁 next visit (diff cashier) I showed my coupons and was told I could only use one. But I could use a hobby Lobby 40 % off one red price item and a Micheal's 20% off entire purchase so I happily came in to buy up your discount bin( which by the way is a mess. Tangled up skeins with no price and dirty but your clearance yarn is only 40% off and still to expensive) got to the counter (diff cashier) and was told I could only use one coupon period. If your policy is one coupon per person per visit train your employees. Apparently they havnt a clue and now I'm dissapointed in Micheal's this has left a bad taste in my mouth

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Michaels Stores Customer Reviews Overview

Michaels Stores is a popular arts and crafts retailer that has received a significant number of positive reviews from customers. The company's website, michaels.com, has been praised for its user-friendly interface and easy-to-navigate layout. Customers have also appreciated the wide selection of products available on the site, including art supplies, home decor, and seasonal items.

One of the most commonly mentioned positive points in reviews of Michaels Stores is the quality of the products. Customers have reported that the items they purchased were well-made and durable, and that they were able to find exactly what they were looking for. Additionally, many customers have praised the company's customer service, noting that representatives were helpful and responsive to their needs.

Another positive aspect of Michaels Stores that has been highlighted in reviews is the company's commitment to providing a positive shopping experience. Customers have reported that the stores are clean and well-organized, making it easy to find what they need. Additionally, many customers have appreciated the company's frequent sales and discounts, which have allowed them to save money on their purchases.

Overall, Michaels Stores has received overwhelmingly positive reviews from customers, with many praising the company's quality products, helpful customer service, and commitment to providing a positive shopping experience. Whether you're an experienced artist or just looking for a fun DIY project, Michaels Stores is a great place to find everything you need to get started.

Michaels Stores In-depth Review

Product Variety:

Michaels Stores offers a wide range of craft supplies, including everything from paints and brushes to beads and fabrics. They also have a great selection of art materials for all skill levels, as well as home decor items and seasonal items to help you decorate for any occasion.

Pricing:

Michaels Stores offers competitive pricing on their products, and they frequently have sales and discounts that make their prices even more affordable. They also have a membership program that offers additional benefits and savings to loyal customers.

Store Experience:

When you walk into a Michaels Store, you'll find a well-organized layout that makes it easy to find what you're looking for. The store is always clean and has a welcoming ambiance. The staff is knowledgeable and always ready to assist you with any questions or concerns.

Online Shopping:

Michaels' website is designed with user-friendly navigation, making it easy to browse and find the products you need. They have a wide range of products available online, and their product descriptions are detailed and accurate. Shipping and delivery are reliable and efficient.

Customer Service:

Michaels Stores prides itself on its excellent customer service. They are responsive and communicate effectively with their customers. Their return and exchange policies are fair and hassle-free, and they are dedicated to resolving any problems or issues that may arise.

Loyalty Program:

Michaels Stores offers a loyalty program that provides benefits and rewards to its members. The program has different tiers, allowing customers to earn more exclusive offers and discounts as they spend more. It's a great way to save money and receive special perks.

Community Engagement:

Michaels Stores is committed to supporting the local community. They offer workshops and classes for customers to learn new skills and techniques. They also host in-store events and provide support for local artists, giving them a platform to showcase their work.

Sustainability Initiatives:

Michaels Stores is dedicated to environmentally friendly practices. They have recycling programs in place to reduce waste, and they strive to source their products ethically. By shopping at Michaels, you can feel good about supporting a company that cares about the planet.

Customer Reviews and Ratings:

Customers are generally satisfied with their experience at Michaels Stores. They appreciate the wide variety of products and the helpful staff. Some areas for improvement include faster checkout times and better inventory management.

Competitor Comparison:

When compared to similar stores, Michaels stands out with its extensive product variety and competitive pricing. Their loyalty program and community engagement initiatives are also unique selling points that set them apart from the competition.

Social Media Presence:

Michaels Stores has a strong social media presence, engaging with their customers through interactive posts and promotions. They often run giveaways and encourage customers to share their feedback and reviews, creating a sense of community.

Accessibility:

Michaels Stores has numerous store locations with convenient hours, making it easy for customers to shop in person. Their website also has accessibility features to accommodate all users, and they are committed to providing accommodations for customers with special needs.

Overall Recommendation:

Michaels Stores is a go-to destination for all your crafting and art needs. With a wide range of products, competitive pricing, and excellent customer service, they cater to both beginners and experienced artists. Their loyalty program, community engagement, and sustainability initiatives make them a top choice for those who value these factors. However, improvements in checkout times and inventory management would further enhance the overall experience. Michaels Stores is highly recommended for anyone looking for quality craft supplies and a supportive creative community.

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Contact Michaels Stores customer service

Phone numbers

1800 642 4235 +1 (972) 409-5244 More phone numbers

Website

www.michaels.com

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