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Michaels Stores Customer Service Phone, Email, Contacts

Michaels Stores
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1.3 263 Reviews

Michaels Stores Complaints Summary

18 Resolved
233 Unresolved
Our verdict: If considering services from Michaels Stores with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Michaels Stores reviews & complaints 263

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Newest Michaels Stores reviews & complaints

ComplaintsBoard
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2:29 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Michaels Stores return

i bought some items and it didnt worked i took them back with the original recipt, the lady at the register said the recipt dont have the barcode and the date so i cannot return i asked if they can call the manager the manager came and no wonder turn out to be an useless one, but the story didnt end there when he said he cannot return, and asked me to call th store manager i asked him to write the reason on a piece of papaer so i can show the store manager, he refuced and called the cops, i am and american citizen but the originality is indian, i felt humilitated and discriminated, i will take michael's authority to the court for the racial discrimination, i will challenge michaels for selling items inproperly to the customer, and i will forbid michaels store from the indian community.i did call the corporate and put a complaint against it let see if the whole store became corupted

Read full review of Michaels Stores and 9 comments
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Joey Antonucci
, US
Jan 28, 2024 6:25 am EST
Verified customer This comment was posted by a verified customer. Learn more

Their security guard was harassing my guests and implying that we were thieving from the store when we had barely gotten into the store and was threatening to call the cops on us and also took pictures of my vehicle

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dennise campbell
beaver falls, US
Jan 16, 2024 1:45 pm EST

I returned a purchase with in the allotted time and have not received my refund.

The return order number is #R265587207339261957 the amount of the refund is $18.99.

This was returned on 12/19/2023.

The return receipt is attached.

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Agnes Kolben
, US
Mar 21, 2023 8:31 am EDT

I would like to COMMEND one of your employees at the EDGEWATER, NJ location...SUZANNE . She is usually at the check-out counter.. and is by now a familiar face ...She is always polite, helpful and takes time to answer some questions , even offers quick customer service.

Thank you. Agnes Kolben

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Joel Ludlow
, US
Oct 22, 2022 9:32 pm EDT

I am an employee at Michael's and I haven't reduced spoken up about it until now, when it's gone on too far. I am a transgender man and I am constantly misgendered and referred to as female by my coworkers/managers. Out of the many workers there, only 3 respect my identity. I understand slip ups but this has been happening since I've been hired.

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Karen OHara
, US
Sep 25, 2022 4:55 pm EDT

Code sent to my e-mail for free shipping did not work.

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Sebrena O
, US
Jun 23, 2019 6:51 pm EDT

Erica was very disrespectful and had a lot of unnecessary sarcasm in her tone and words. When we asked her to throw away a unneeded coupon she said "you know there is a trash can outside ?" . As we were leaving she decided to talk and said some unnecessary words and that's came across and disrespectful. Then did so 2 more times.

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Kathy Nguyen1
San Jose, US
Sep 18, 2012 10:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I went to a michaels store on 9-18-12 at 9:24 to go buy items for my project. The first 3 workers I saw they were very helpful and asked if I needed help but the last worker I ran into followed me to an aisle and eventually lifted my shirt up and also was patting me down thinking I stole her wallet that she left on her cart while putting back items. She followed my mom and I to the check out line and puts up a fight saying I stole her wallet and the 3 workers asked her if she misplaced it in a different aisle or put it in the break room, she said no. And they call the manager down and one of the girls had left to go check and she ended up leaving her wallet in a different cart in a different aisle. She walked away and did not apologize but left the manager and 3 workers apologizing. I think she should be fired for sexual harassment apon her part. I have never seen an employee act that way towards a customer. Terrible customer service

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JenniferMcK
Markham, CA
Aug 18, 2012 6:20 pm EDT

I purchased some yarns from Michaels and wanted to exchange them for exactly the same brand, etc but a different color. The first lady was on the phone and after asking her 6-7 times and her turning her back on me, she looked at me and said "I'm not working I'm on the phone!" So I went to the next register and the lady there said that they automatically take off 20% from the current price and put it on a gift card. Even if it's the same item! She said technically it was a return...
Then I bought an extra ball and she charged me full price. I asked why I didn't get 20% off and she looked at me like I was crazy!
Michaels policy is to refund the lowest price in the 90 days prior to the return without a receipt... Why are the staff so rude and why don't they know their own policies?
The store was in Markham, Ontario Canada.
Not the brightest people employed there...
Too bad because there was a lot of things I planned on purchasing. I will buy them online from the distributors instead...

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nevergotoMichaels
hartsdale, US
Jul 13, 2010 3:58 pm EDT
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We had the same feeling today when we're shopping in the NY Hartsdale Michaels store.

The cashier was with unwelcome face and talked very rude, and the important part is, she did has no brain. The manager from this store is also not a business man, but do have the racial discrimination. Actually, this is not the first time I feel it, at least, two or three more cashiers in this store also make you feel this way. And at last, they never make an apology. So, if you are not white people, don't go to this store to make yourself unhappy.

ComplaintsBoard
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11:08 pm EDT
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Michaels Stores - unjust firing!! do not shop at michaels

I have been employed as a software developer with Michaels for the past three years. In that time I observed the hiring practices of this company that clearly discriminates against American workers. In the past 3 years, this company has hired almost exclusively software developers from India. They all started as low level programmers to replace the...

Read full review of Michaels Stores and 6 comments
ComplaintsBoard
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8:16 am EDT
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Michaels Stores problem with returns

I tried to return an item that was packaged in a way that it had to be torn open and couldn't be repackaged. It was the workings of a clock that I needed to try and see if it would fit. It didn't. They wouldn't take it back because I had opened it. I had my receipt in hand. Since then I have contacted Michael's by email and all I get are form replies. They tell me that I can return an item in original condition. Now, how can you do that if you have to tear open a package to try an item out? Now they don't even respond to my emails. This has been going on since July. Great customer no-service.

Read full review of Michaels Stores and 30 comments
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n3rdsteve
, US
Oct 15, 2018 8:56 pm EDT

The Micheals at settlers ridge store is currently set up where it is blocking access to a fire extinguisher. This can not happen.

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don'tQuityourDayjob
, US
Jun 30, 2019 10:17 am EDT
Replying to comment of

You have the best hilarious reply "unlimited data plan" lol..."come on forum & whine" lolol

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Jody Phelan Knape
, US
Oct 15, 2018 1:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I was in the Michaels Natomas CA. I slipped on a piece of a zip tie that was on the floor.Luckily I didn't fall I just hit my arm on the shelf.I am ok but I thought I'd let mgr know so I gave her the zip tie that I slipped on.Also told the mgr I saw a toy car in isle and someone could fall.I sp w daytime mgr.Was rude acted like wasting her time.

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Ann Tran
, US
Oct 14, 2018 11:55 am EDT
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My order number was [protected]. I ordered two items and my card was charged for 2 but the billing form just showed I paid for one and shipped me one. I need some explanation and refund!

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Jody Phelan Knape
, US
Sep 28, 2018 3:55 pm EDT
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Rude manager and slip and fall hazards. Slipped on zip tie on the floor and noticed a toy car in isle where someone could fall. Told manager and she acted like I waisting her time.

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Carol Mosevich
, US
Sep 05, 2018 6:34 am EDT

My store is located in Bolingbrook, Illinois. I was not allowed to use my 20% coupon along with my Senior discount. It was one or the other.
That means I pay the same as a younger working person while I have only a SS income.
Isn't that what the senior discount is for?

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Jocelyn Jamieson
, US
Sep 05, 2018 8:19 pm EDT

I bought some super glue from Michaels and when I brought it home I tried using it but even when I squeezed it really hard only one drop of it came out so I took off the cap to see if there were any glue in it and there wasn't any glue.

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Amandapahl02017
, US
Sep 03, 2018 6:39 pm EDT

You guys had this on sale and on the coupon you guys had it said included on sale items. So I'm very upset because I spend thousands of dollars in here and i really wanted this storage thing. It's on sale for 51.99. I was gonna buy it for me for my birthday on 12.11. But I'm not for that. Anyway I'm upset.

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Joann Cunningham
, US
Aug 20, 2018 6:14 pm EDT

I wanted to use my 60 % off twice. On 2 different orders. The cashier was rude. Then i ask to use 40% off coupon she said no. I never shop at your store again. Why give 2 coupons. If i can't use them. You lost a customer. I spend over 100 week there.

Joann Cunningham
14230 north 19th ave apt 249
Phoenix Arizona 85023

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Nathaly Alvarado
, US
Aug 14, 2018 1:30 am EDT
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I went to the Michaels at Vernin Hills IL at 3:19pm and I was surprised at the service there.My daughter goes there whenever she can because she loves art and making it.The fact that this employee was very rude and looked like he was very impatient with me and raising his voice at me is unbelievable.We just would like respect from your employees.

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Craftinggirl
, US
Apr 09, 2015 4:06 pm EDT

Michael's regularly send representatives around trade shows to "see what's new, " stealing other people's ideas and designs, manufacturing the products cheaply in China, and profiting off smaller crafting company's developments and ideas. It's not a surprise that many stores and manufacturers in the crafting world are going out of business. Michaels has a Wal-mart mentality, and sells products as though they invested in developing them. They are unresponsive to those who claim their intellectual property has been stolen. Most stores have a high staff turnover rate, and they don't have the customer service that truly creative and customer-oriented stores do.

Michaels Stores Customer Reviews Overview

Michaels Stores is a popular arts and crafts retailer that has received a significant number of positive reviews from customers. The company's website, michaels.com, has been praised for its user-friendly interface and easy-to-navigate layout. Customers have also appreciated the wide selection of products available on the site, including art supplies, home decor, and seasonal items.

One of the most commonly mentioned positive points in reviews of Michaels Stores is the quality of the products. Customers have reported that the items they purchased were well-made and durable, and that they were able to find exactly what they were looking for. Additionally, many customers have praised the company's customer service, noting that representatives were helpful and responsive to their needs.

Another positive aspect of Michaels Stores that has been highlighted in reviews is the company's commitment to providing a positive shopping experience. Customers have reported that the stores are clean and well-organized, making it easy to find what they need. Additionally, many customers have appreciated the company's frequent sales and discounts, which have allowed them to save money on their purchases.

Overall, Michaels Stores has received overwhelmingly positive reviews from customers, with many praising the company's quality products, helpful customer service, and commitment to providing a positive shopping experience. Whether you're an experienced artist or just looking for a fun DIY project, Michaels Stores is a great place to find everything you need to get started.

Michaels Stores In-depth Review

Product Variety:

Michaels Stores offers a wide range of craft supplies, including everything from paints and brushes to beads and fabrics. They also have a great selection of art materials for all skill levels, as well as home decor items and seasonal items to help you decorate for any occasion.

Pricing:

Michaels Stores offers competitive pricing on their products, and they frequently have sales and discounts that make their prices even more affordable. They also have a membership program that offers additional benefits and savings to loyal customers.

Store Experience:

When you walk into a Michaels Store, you'll find a well-organized layout that makes it easy to find what you're looking for. The store is always clean and has a welcoming ambiance. The staff is knowledgeable and always ready to assist you with any questions or concerns.

Online Shopping:

Michaels' website is designed with user-friendly navigation, making it easy to browse and find the products you need. They have a wide range of products available online, and their product descriptions are detailed and accurate. Shipping and delivery are reliable and efficient.

Customer Service:

Michaels Stores prides itself on its excellent customer service. They are responsive and communicate effectively with their customers. Their return and exchange policies are fair and hassle-free, and they are dedicated to resolving any problems or issues that may arise.

Loyalty Program:

Michaels Stores offers a loyalty program that provides benefits and rewards to its members. The program has different tiers, allowing customers to earn more exclusive offers and discounts as they spend more. It's a great way to save money and receive special perks.

Community Engagement:

Michaels Stores is committed to supporting the local community. They offer workshops and classes for customers to learn new skills and techniques. They also host in-store events and provide support for local artists, giving them a platform to showcase their work.

Sustainability Initiatives:

Michaels Stores is dedicated to environmentally friendly practices. They have recycling programs in place to reduce waste, and they strive to source their products ethically. By shopping at Michaels, you can feel good about supporting a company that cares about the planet.

Customer Reviews and Ratings:

Customers are generally satisfied with their experience at Michaels Stores. They appreciate the wide variety of products and the helpful staff. Some areas for improvement include faster checkout times and better inventory management.

Competitor Comparison:

When compared to similar stores, Michaels stands out with its extensive product variety and competitive pricing. Their loyalty program and community engagement initiatives are also unique selling points that set them apart from the competition.

Social Media Presence:

Michaels Stores has a strong social media presence, engaging with their customers through interactive posts and promotions. They often run giveaways and encourage customers to share their feedback and reviews, creating a sense of community.

Accessibility:

Michaels Stores has numerous store locations with convenient hours, making it easy for customers to shop in person. Their website also has accessibility features to accommodate all users, and they are committed to providing accommodations for customers with special needs.

Overall Recommendation:

Michaels Stores is a go-to destination for all your crafting and art needs. With a wide range of products, competitive pricing, and excellent customer service, they cater to both beginners and experienced artists. Their loyalty program, community engagement, and sustainability initiatives make them a top choice for those who value these factors. However, improvements in checkout times and inventory management would further enhance the overall experience. Michaels Stores is highly recommended for anyone looking for quality craft supplies and a supportive creative community.

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Michaels Stores contacts

Phone numbers

1800 642 4235 +1 (972) 409-5244 More phone numbers

Website

www.michaels.com

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