Michael Kors Store 2012 / Payment not received
I bought a bag online from www.michaelkorsstore2012.com on 1/1/2016
I paid a total of 77.99 USD (67.99+10 for shipping). I was extremely disappointed with the quality of bag. I felt cheated since you can get a similar bag in India for 15-20 USD.
The website talks about Easy Return Policy with no other hidden charges. When I approached them, it was a different story. They promised to refund 20 USD saying I can save return shipping fee, restocking fee (15%-20%) and bank handling fee (5%-10%). According to them, shipping costs 40 USD. What is the actual cost of the bag then?
Finally they agreed to refund 66 USD if I bear the cost of shipping charges. They sent me the following address and phone no - Kevin, JinWeiHaoYuan, GouTou, ChengXiang Area, PuTian City, FuJian Province, China 351100. Phone number: [protected]
I sent a speed post spending another 11 USD. The bag is stuck in some post office in China for a long time. Finally I came to know that they purposely sent me wrong address and phone no, so that the bag never reaches them!
If they had told me they will not reimburse, I wouldn’t have gone this far. I lost a total of 90 USD and went through so much trauma sending emails to them and coordinating with India Post & China Post.
I request you take action against the team involved in www.michaelkorsstore2012.com
Inspite of sending multiple emails and reminders, they don’t respond to emails and refused to give a person name or contact no. The few emails ids available with me are [protected]@hotmail.com, [protected]@gmail.com, [protected]@gmail.com and [protected]@orderstatusnotice.com