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[Resolved] Michael Hill / unbelievably poor customer service

900 dufferin st, Toronto, ON, Canada
Contact information:
Phone: 4165168484

All under same manager: Scott Huang
Manager forgets about appointments and doesnt show up
Tells you one price, end up paying $1000 more
Have to constantly check up with them
Don't reply to your emails or calls
Brings in the wrong diamonds that was agreed upon.
Tells you what you agreed upon isn't what theyll pay for so you need to pay more
Tells you warranty is included then you have to pay almost $300 plus tax for it
Guarantees a date it will be in by and is 2 weeks late when they know you need it for July 30th and it isn't in store still by July 29th
Brings the ring back and is completely not what you asked for. They have photos of exactly what we wanted and said it was no problem. They sent back our diamonds in one of their regular selling gumball looking rings. Looked so cheap! And not what we paid for. Still haven't seen the ring that i'm supposed to be getting proposed with tomorrow. Great timing Michael Hill. Have no faith left. Bet it's still not what we agreed on.
Won't give you any kind of discount on the ### they've pulled and said they haven't done anything wrong.
We had the cash and the exact ring we wanted and its been months of nothing. 3 months of this and another month previous. 4 months and no ring. How long does this take?! Everywhere else said 3 weeks to make the ring and they knew what they ere doing.

Scott should not be dealing with customers. Only time I haven't been let down by this location was when Kate was helping. Management has no clue how to run the store while helping customers. Should never deal with customers and let the staff deal with them.
Tells you one price, end up paying $1000 moreHave to constantly check up with themDon't reply to your emails or callsBrings in the wrong diamonds that was agreed upon.Tells you what you agreed upon isn't what theyll pay for so you need to pay more.Tells you warranty is included then you have to pay almost $300 plus tax for itGuarantees a date it will be in by and is 2 weeks late when they know you need it for July 30th and it isn't in store still by July 29thBrings the ring back and is completely not what you asked for. They have photos of exactly what we wanted and said it was no problem. They sent back our diamonds in one of their regular selling gumball looking rings. Looked so cheap! And not what we paid for.Still haven't seen the ring that i'm supposed to be getting proposed with tomorrow. Great timing Michael Hill. Have no faith left. Bet it's still not what we agreed on.Won't give you any kind of discount on the ### theyve pulled and said they haven't done anything wrong. We had the cash and the exact ring we wanted and its been months of nothing. 3 months of this and another month previous. 4 months and no ring. How long does this take?! Everywhere else said 3 weeks to make the ring and they knew what they ere doing.Scott should not be dealing with customers. Only time I haven't been let down by this location was when Kate was helping. Management has no clue how to run the store while helping customers. Should never deal with customers and let the staff deal with them.

  • Resolution statement

    Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.

  • Hello, I am the customer service manager for Michael Hill and I am so very sorry to hear about your experience at our Dufferin Mall store. I will be passing your feedback on to our Regional manager for that area so we can restore your faith in Michael Hill. In the meantime can you please let us know who you are and confirm that we can contact you on 4165168484 ? You can contact us on 1855 354 4455 or via email to [protected]@michaelhill.ca . Kind regards, Anne

Un
Jul 29, 2014

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