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This company was terrible to work with. I thought I was making a great desicion and saving a lot of money by going with Trans United, Inc. Boy was I WRONG!
When I called and spoke with the operator Clay, he advised that we could get our stuff moved on the day needed and that since we were moving from Toledo, Oh to Wixom, Mi then it would be considered a local move, so not only was the price cheaper than the rest, but also they would be able to move our items in one day. We scheduled the move for Saturday May 22nd. The movers were to call us on friday and advise us of what time they will be there saturday.
Friday the movers called my husband, they advised they would be there between 12-3p. We were a little concerned about the time, considering they were to pack our stuff and unload our stuff within the day. Also, my husband could barely understand the operator as he was some other nationality, possibily Russian? The man advised that indeed they would move our stuff in one day and everything would be fine.
Satruday we woke up and got the rest of the house ready, I had already packed the entire house, all they had to do was load the truck. We patiently waited for the movers, in hopes that they would be on the early side of the time promised. 12p came around, as well as 1p and 2p, we started to get a little bit nervous. at 3p, we still heard nothing. Mind you we also have two small children, 3 and 2 so while being nervous and waiting we also has to occuupy two young children until the movers got there. So about 3:30p we still heard nothing so I called the company. A man picked up the phone, I advised of my problem and asked him to please find out where our truck was. He said he would call me right back and hung up, he never once asked for my name, my location, my phone number, nothing. Which I thought was extremly weird, so I called right back to give my info. When I called no one answered, just a machine. I hung up, waited a few more minutes and called back again, still nothing this went on for a good hour until I gave up and left a very frustrated message.
My husband and I decided to drive up to Michigan, bring our essentials and my husband would rent a truck and move our stuff on sunday by himself. So off we went, about 6:30p, in the middle of the drive, The movers called my husband, they claimed their truck had broken down and now they were stuck in traffic on 80/90. They asked if they could show up tomorrow (sunday) at 10a to move our things, my husband agreed. We stayed that night on air matteress in the new house looking forward to our stuff the next day.
My husband left early the next day to meet the movers at 10a. He sat at the house and the movers finally showed up at 12p claiming they go lost on the way. At this point we just wanted our stuff, so we just agreed and moved on. One thing we noticed was there were only 2 movers that showed up. We have a 3bd/2bth house about 2000 sq., which I told Clay when I scheduled it. There was no way 2 movers would be able to move this house in a timely manner. As well as the fact that they also advised that they couldn't fit their semi on our street so they rented a Uhaul truck, then proceeded to pack the Uhaul and take the Uhaul to the semi down the road and unload into the semi. This took FOREVER! About 10p that night they finally finished and also advised we would not be getting our stuff once again. They said they didn't know when they would be able to deliver it. WhAT? You don't KNOW! So they finally said okay, we will deliver it tues, in which the exhaustion and stess already endured on my husband, agreed. When he came back to Michigan to meet back up with me and the kids, I of course was not okay with this. Our stuff which was suppose to be here on Saturday is now not here again and they wanted me to wait 2 more days.
I called the company on Monday and tried to get a hold of Clay to tell him my frustrations and was unavailable. I also wrote him an email, describing each of the concerns and frustrations that took place. Still I heard nothing. Monday came around and I told my husband he needed to call someone and get this taken care of, nobody was wanting to talk to me and get back with me so I let him roll with the ball to see what he could get accomplished. Finally my husband was able to get a hold of someone who claimed they didn't know where our stuff was. So at this point we had not belongings, living in Michigan with 2 small chidlren and nothing to our name. I was Livid to say the least.
Monday night I went grocery shopping to try to get some kind of normalcy happening and my husband called me while I was out. It was 7p and the truck pulled in with our stuff. No notice or advance call letting us know it was on the way, they just showed up. They also showed up in a Uhaul once again with every bit of our things rather than the semi the claimed they drove up. Which neither of us every once saw this mysterious semi. Well at 7p they wanted to start unloading our items, but of couse they wanted the rest of payment before doing so. I am standing in the middle of a grocery store, with two kids and they wanted me to find a way to get $1500 out of the bank, at 7p. No way no how, the most I can get out of and ATM is $500 and that was within a 24hr period and of course they do not accept personal checks, if I would have had advanced notice I could have gone by a bank earlier that day to make sure I was prepared for their arrival. They finally decided we could pay $75 cash and use our Credit card for the rest, which made me EXTREMLY nervous but there was no way they were taking off with my stuff! So we paid them and they proceeded to unpack.
Not only was it about 8p before they began unpacking, again with only 2 movers to unpack all of our stuff, but as they were bringing stuff in I was noticing damaging occuring in the rental home. We had gauges in the wall from where they hit it, molding was tore off the floor where the wood floor met the carpet and molding off the walls where they just weren't careful. It was horrible, now I was going to have to somehow fix all these broken things in the brand new rental home as well. When we brought this to their attention they advised that the company was not responsible for damage occured during the move.
It was one of the WORST experience I have ever experienced in a move. I would advise you NEVER use this company to move, the savings of money was not worth the stress and destruction that occured. In hinds sight I would have paid double what I did just to have the move go smoothly and as least amount of stress possible. I am writing this in hopes that I can help someone else who is looking for a moving company. Trans United, inc. was HORRIBLE and I would NEVER EVER use them under any circumstances.
December 19th, 2017 I was looking for a moving company to move my wife and I From Florida to Illinois. I came across Trans united van lines. I had research see if there were any complaints against this company. The Better Business Bureau Show Trans United van lines was A plus. I called Trans United van lines December 19th, 2017 spoke with Chris in sales. I Explained that my wife and I are moving from Florida to Illinois to see what the cost to move us. Chris asked me when I was going to move, and what kind of furniture anything else that would be going with us to Illinois. I gave Chris list of items over the phone that had to be carried on the truck, and about 75 boxes. Chris Put me on old to figure out what the cost would be to move from FL to ILL. I have told Chris I was a veteran and disable. Chris put me on hold for about 5 to 10 minutes. When Chris came back to the phone told me he has email me a Binding Moving Estimate (see biding estimate with complete brake down what the move will cost me.) I said to Chris that is good what is next. Chris said that I would need to a deposit of $745.00 How would pay for it. I gave Chris my bank card number so Trans United Van Lines can hold that rate. Chris ask when I was plaining to move. I told Chris June 2nd, 2018 (5-month notice.) Chris said that date is open what time would I like to have the movers there. I said the earliest I can get. I was given time 8 am to 10 am on June 2nd. The date was set for June 2nd between 8am and 10am. In the contract. I have emailed Chris a list and the measurements of all the furniture.
About a week, or two I received a call from Jason from Trans united van lines. That he will be taking over from here all the way through the move, and when we receive our belongings. Jason stated he will Check on us to see if I would need help or answer any question I said thank you. I asked Jason for his email, so I can email so I can email a list of the furniture with the measurements plus count on how many boxes with measurement. Jason said that would be grate it will help a lot. I haven’t heard from Jason for a while About a month to month a half. Jason called me to see how things were going. I explained that had made changes in the boxes and I will email the new list. Jason said thank you. I want over the date and time when the drivers are going to be at my place. Jason, said that is correct on the date, and the time. In May I have email Jason a final copy of the box count. I called Jason to see if everything is ok on the list. Jason said yes wanted to go over the list see how many cubic ft I would take up call me back. Jason called me back and stated that I would have to pay additional $1, 800.00 on top of the bill. But it could go up, or down that is only when the truck is loaded, and driver will let you know. The final cubic feet. Jason said to me I would have to deposit additional $230.00 on top of the $745.00 make the deposit of $975.00 I gave Jason my checking account information to charge to my bank account card I asked Jason how the payments work. Jason said I can pay by check, money order, cashier check, or cash. At the time of deliver cash. A few hours later I had called back to spoke with a different person I asked if Jason was there. The gentleman told me Jason was not in the office. I told him I was trying to figure out how they came up with attentional $1, 800.00. I ask about why the increase in the price. He said you need to read my contract. I asked the papers that were emailed to me that has the break down of the charges with other information. He said yes.
The gentleman asks me hold on. He came back to tell me a different amount of $1, 900.00. I asked for his name he never stated his name to me. I ask him how the quote can go up from $1, 800.00 to $1, 900.00 in the last hour half. He did not answer Then he told me I would have to wait for the driver to get the total amount.
I was little upset over this. This was May 21st when this all happen. On May 28 I have called Jason to go ahead to despite the money in the amount of $230.00. Day later I called Jason to make sure that they have the money for the deposit he said yes and will call me on Friday June 1, 2018 to go over everything. June 1st I was waiting for Jason to call me back. It was getting late around 4:35 I called Jason to find out everything is set to go for June 2nd and the time. and that the date. Jason said the movers are going to be there on Sunday June 3rd I said to Jason I was set up to be moved on June 2nd Jason said look at your contract I said yes, I am looking at my contact it says Saturday June 2, /June 2.
I called back Saturday morning lend up speaking to the same gentleman I asked to speak to the manager. He said he is the manager who he could help me. I had explained to him what Jason said to me, Plus I asked for his name he told Derrick. I explained to him what was going on. Derrick said that will get in touch with drive and make sure he calls me. and they will be there today. Later in the evening it was around 6pm Derrick called me back and told me the Driver JR had injured doing a job is at the hospital. Derrick gave me JRS phone number to call JR. I called Jr to see if he is ok. Jr answered the phone I explain to Jr that Derrick stated to me that you were in the hospital. JR said that is wrong and the manager was lying that his truck broke down. Derrick was lying to me. JR said the truck broke down. He will be at my place on Sunday June 3rd between 3pm and 4pm later in the day. I received a call from Derrick to let me know that Jr is in the hospital with heat exhaustion I told Derrick I don’t believe you about this. Because you have lied to me already. Derrick said to my wife they are working on getting a driver from GA to move me to ILL. I will be contacted. Sunday June 3rd, I received a call from a man said to me the driver didn’t have my phone number. I gave my phone number to the gentleman. (I did not understand this person worked for the company he should have access to my information.) A few minutes later I received a call from a man telling me he can get my belongings today, or Monday. That I would have to give him cash in the amount of $6, 000.00I told hm I was quoted a rate not $2, 478.51. He said I need to call his boss I asked for his phone number. The gentleman gave me the phone number of [protected] this number is Derricks phone number. I told don’t come out here to load my stuff because I am not going to pay $6.000.00 in cash. After I got off the phone I have called Jason and Derrick no answer voice mail was full not able to take any message. I lend up texting Jason, and Derrick about the movers are not here. I was told by Derrick Jr is in the hospital. After texting Jason, he said I cannot talk right now I am at a church convention with my wife. I text Derrick right after Jason. Derrick text back telling me his phone was not working and just picked up. I lend up texting Derrick back around 15 minutes give or take. Derrick text me back saying he is work on getting some one from GA. 35 after responding to Jason’s text I sent Derrick a text back to see how long it will take for this driver to get here. Derick text me back stating he is at a special event with is wife and can’t talk. (More information on my cell phone with all the texting I had with Jason, and Derrick.) Not sure when he will get to me a day, or so. I said to derrick this is a joke from you and your company. I didn’t believe Derrick because what has happened so far with this company. I called JR up on Sunday evening He answered the phone told me he hurt his leg. He will be there on Monday June 4th between 3pm 4pm. I said ok. Later in the day Jason called me to let me know that Jr will be there on Monday June 4th. JR showed up at 7 pm. I showed him what was going, and I have marked the boxes that where fragile. I went down stairs to see how much room they have left to put my items in the truck. Jr showed me how they mark the cubic feet one row of rivets to the next set of rivets was 175 cubic sqft. I question the way Jr told how they measured the cubic feet. I couldn’t say too much. Not sure if was telling me the truth, or what (I am not familiar with cubic feet) The men lend up finishing around 11:15 pm. Jr was wright the bill up he said he was giving me a few discounts. If I am write Jr wrote $7, 000.00 when finish Jr told me I have a balance $3, 300.00 on top of what I have paid already. I told Jr I only have $2, 100.00 in cash. Jr said that will have to pay the rest when my items are delivered to Rockford. Jr said to my wife and I that he will be Rockford on Monday June 11th. I said ok. See you Monday June 11th. We arrived at our new apartment on Wednesday June 6th I lend up calling Jason on Monday to see if belongings are going to be here. Derrick answered the phone I asked when will my items be here. Derrick told me they have up to 14 days to receive my items. I told Derrick that Jr told me he will have everything by Monday. Derrick told that Jr was not driving anything to say or is not driving my items to me. I must wait. I said this not right all you have done is lied all the time from start to finish. I told Derrick that I am disable Veteran for the 3 times from the Derrick said to me it will be there Saturday June 16th, or Monday. June 18th. On Tuesday Jason called me and told that I will get $150.00 off my bill. they are ready to load my items on the truck. But I need to make a deposit into their account in the amount in the amount of $1, 600.00 I said if I get this to the bank will my item be shipping out today. I have spoken with Derrick about this whole thing how bad the service was. What they put my wife and I through. Sleeping on the floor having to spending money to eat out every day. This is wrong for any person. Jason called me on Tuesday June 12th told me I had to make a deposit in the amount of $1, 550.80. Jason gave me their banking information to deposit the money into. (the company name that was given to me was moving from and relocation inc.) I lend up putting the amount of $1, 657.80 which leaves a balance of $1, 400.00 that I would own them. I called Jason back and gave him the information off the bank receipt, so they can look up the deposit. Jason said they will look for it and my belongings will be shipped out. I will receive everything by Monday, or Tuesday. I asked Jason where my furniture was all this time. Jason said in a warehouse. I was never told that my belongings were going into storage. No one told me this was the first time I found out that this happen. Sunday evening, we received a call from the truck driver that was delivering our stuff on Monday. He will call us when they get closer. When Caesar the driver got to our apartment he asked me to come and look at something. I walk to the truck he pointed to the top I ask what is that he said at the ware house the people loading the truck put the desk on top then it fell broke in peace’s I was talking to the driver he said this a company is not good. Caesar stated to me I would have to pay him first before they unload the truck. I ask why because I sure have a right to make sure everything is ok. Caesar told this is from the company no cash in my hand we don’t unload the truck. I gave Cease the cash of $1, 400.00. Ask him to sign a receipt which he did. They were there days early waiting for them to load the truck up get on the road. Caesar the driver told me has called Jason to get the paper work was told he is working on it. Never respond to him would show up, and Jason would show up. Then tell Caesar he will be there and that was Tuesday that is when they started to load the truck. Caesar said he would not use this company they are not that good of a company. As of today June 22, we are still finding damaged items.
The damaged items so far are Desk, Entertainment Center, Coffee Table, Coffee table glass, Wicker table, 60” Vizo smart TV Lines through the Tv, Women shoes, couch stains, drinking glass set. Bowls,
August 3rd, 2018, I have filed a claim with Trans United van Lanes I received a form with Trans United Mover name and logo. On the Claim form states that I would receive a letter which I have not received as of today August 10th, 2018
August 10th, I have called spoke with Tammy to fine out what the status on my claim. Tammy told me it takes up to 90 days for review. I said to her on your claim form states that you will receive a letter within 14 days of the filling. Tammy said she will let them know and have someone call me. Before I could give her, my name and phone number Tammy hung up. I have called back Lend up speaking with Derrick I explained what was going on. Derrick said they have 120 days. I ask is that a law Derrick didn’t answer. I said I have called your arbitration They told me by law the company has 120 days. I asked her when it states that, and what section and article. She could not give it to me. I told Derrick I will email everything again. That your company has skewed me over. I told Derrick I have filed a complaint with the Attorney Generals office. Derrick say good we haven’t done anything wrong. I said that is why all the companies under trans united are rated F by the Better Business Bureau.
I have resent an emailed with everything to David Ford. This is what I have said to David in the email.
David, I have called and spoke with Derrick on the phone at 10:12 am central. Derrick has stated to me that I have not sent a claim form to the claims department. I have stated Jason told me to email everything to your email address. which I did. From your response to me. that you have received all the paper work. so, I am emailing this whole thing again. Plus, I have filed a complaint with the attorney General’s office about this company. I cannot get a straight answer, no one returns emails, or phone calls All I have gotten from this company is the run around and lies.
Please attachments there will be several emails.