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2.9 70 Reviews

MGC Mortgage Complaints Summary

33 Resolved
37 Unresolved
Our verdict: Dealing with MGC Mortgage, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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MGC Mortgage reviews & complaints 70

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12:16 pm EST

MGC Mortgage Servicing

Please add me to the lawsuit. I have filed 8 regularity complaints against MGC w/CFPB. They don't govern Beal bank, the FDIC does. This is where ALL complaints must got. The FDIC supervises MGC Mortgage Inc, bank. Mgc has violated several U.S. Codes regarding my loan. Im currently looking for the right/best litigation lawyer that practices in this area. Mgc needs to be stopped but it's being fallen on deaf ears. I will not rest until justice has been restored from what I've been through with these ppl.. A thief shall not rest. Please contact me with any questions at [protected]@gmail.com

Desired outcome: Loan removed from this company. Restoration for all the misery.

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9:46 am EST

MGC Mortgage Misguided customer service

I purchased my home in 2001 and MGC Mortgage bought my mortgage from my lender about 5 years later.

During the pandemic I was approved for forbearance. When the forbearance ended I resumed paying my monthly mortgage in January 2022. MGC Mortgage accepted payment and then informed me that I had to complete a Loss Mitigation packet. I called MGC Mortgage and explained to them that I have had NO contact with the ex who I had purchased the home with in 2001 since 2003 and had no idea where he was. I was told that the modification would be based solely on my income. I completed that packet and returned to MGC. Approve April 2022.. Finally the paperwork arrived asking for me to sign. The paperwork also requested that the other borrower sign also, even though the modification was approved solely on my financial situation. I immediately called MGC Mortgage. I was told to have the co borrower sign a Quit Deed Claim, even though I explained that i had no idea where he was! I hired a lawyer to assist. My lawyer sent in the modification agreement with my signature and a letter explaining the situation and explained that he would be assisting me in trying to locate the co borrower in order to remove his name. No response from MGC. In August MGC accepted first payment over the phone. Received nothing stating modification was not in effect. Then I receive docs from MGC lawyer stating that they were accelerating my loan and would execute foreclosure in Jan 2023. I called and was told it was due to the missing signature. State programs were suggested. I immediately applied for HAF on 9/16. HAF has been trying to onboard MGC mortgage since September. I receive updates from HAF stating that MGC has not onboarded so my application is on hold. In the meantime, I am incurring late fees and the foreclosure is still on for Jan. I have called numerous times, nobody seems to be able to help. Emails have been sent to escalation department and promised call backs in 24- 48hrs- no response

Desired outcome: Assistance to save my home from foreclosure. Adequate customer service.

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5:51 pm EDT

MGC Mortgage MGC mortgage Inc.

Covid hardship caused me to ask for a loan mod in August 2021. Filled out and returned October 2021. MGC stalled for 8 months until April 2022 then sent me the loan modification papers to be signed and returned by April 20th, 2022. When I originally asked for help, I was told that I had to be in arrears in order to apply for the modification so I was $2000 in arrears and proceeded to pay as normal. Also, my 30 year fixed rate was at 4.7% in August 2021. By the time they got me the application in October, the 30 year fixed rate mortgage was 3.503%. In the end MGC made me wait until the interest went up-7 months and here was the "offer": 4.7% on 30 year fixed(the same as I was originally paying) and $100 more per month for 14 years. Today is the cutoff date and I'm I expected to begin the new inflated payments on May 1st. They have let me know that I have no choice but to sign. They are no longer answering my calls or emails. My husband is a senior and I am disabled and we are both on fixed incomes. God help us if this is the "assistance" we get from MGC Mortgage Inc. I am disgusted and depressed but I am also angry at the way I was treated. After reading the other complaints like mine, I am ready to begin a class action suit. If you'd like to join me I am Marji Williams [protected]. Looking forward to hearing from you.

Desired outcome: 1. A reasonable interest rate like when I applied. 2. MGC to check the contract for the obvious mistakes, particularly in the escrow portion. 3. Remove the added fees I was told there would be none.

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MGC Representative
, US
May 05, 2022 7:25 am EDT
Verified customer This comment was posted by a verified customer. Learn more

MGC Mortgage thanks Ms. Williams for bringing this issue to our attention. We have assigned a special contact to get in touch you with the customer and work to resolve the situation.

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6:04 pm EDT

MGC Mortgage Denying payments

My name is Shilana and every year I have to fight with this company to get anything resolved. It has really become a huge hassle. I have been approve financial assistance due to COVID and the program has given me money to pay my house note and this company denies the payments. This is a way for me to get caught up and to get back in a good standing to save my home for me an my family. This company has no care in the world at all for whatever reason they want to deny the financial payments. All they have to do is accept the money and they will be paid but no they refuse and its very upsetting. I work hard to keep a roof over my family head and to have a company deny payments is very upsetting and frustrating. It is like a slap in the face and they are saying id rather take your home from you than to accept money on your behalf to bring your account into good standings with us.

Desired outcome: Accept the funds to bring my account into good standing why is it so compliacted to do. The money has all ready been approved and they are awaiting to send the payments.

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6:52 pm EST

MGC Mortgage Unable to get in touch with them

I have had a second mortgage through this company for a long time. I have been unable to login to the website for about a year. I was able to speak with someone 4 months who and they said to give it a few days and try again. Now I login and it says that my loan does not exist. And I am unable to get through to anyone o. The phone. I sat on hold for an hour.

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marie glinski
, US
Nov 10, 2021 2:21 pm EST

This the worst ever never do business with them u can never get out
I am paying 9.875%
And I am stuck for life
NO GETTING OUT THEY WILL GET YOUR HOUSE AND NOTHING ANYONE CAN DO
ONLY WAY OUT OF MGC MORTAGE IS HOMEOWNERS DEATH WELL EVEN AFTER CLINET DIES MGC FIGHTS FOR MONEY DEAD OR ALIVE

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2:28 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

MGC Mortgage Mortgage modification

This company called to inform me that my loan modification was approved December 16, 2019. To date I have never received the paperwork or packet that I was told I would need to sign and return to the company which outlines the terms of the modification. I have literally been calling two times per month since January 2020. I called today June 19, 2020 and again I am being told that the packet will be mailed to me and that a supervisor or account manager would contact me. This is the same thing they have been telling me since January 2020. This is very unprofessional and unethical behavior.

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1:13 am EDT

MGC Mortgage mortgage service

In Nov 2006 I purchase a home in Mass, shortly after my purchase I was sent several letters to send my payments to different locations across the U.S after several months of doing this ...MGC sold my home in an FL auction that an outside rep came to MA and locked me out of my house for days while I hired lawyers 9 years later MGC sold my house in an uncleared forclosure that the new owner for about 3 years still doesn't have a clear title. I have been wronged by MGC and I want in on this class action. Please contact me

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Cynthia F. White
, US
Jun 02, 2021 3:42 pm EDT

My name is Cynthia White my phone number is [protected]. I live in Jefferson City Missouri and I am in the process of filing a class action lawsuit against MGC Mortgage. Call me if you want in on this. Thank you.

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2:36 pm EDT

MGC Mortgage mortgage fraud

MGC mortgage is a fraudulent company. Once they get their hands on your mortgage you are screwed! I want to be added to the class action lawsuit! Please call me. Susan [protected]. My email is [protected]@gmail.com In case they delete this... suekay6565 @ gmail.com. I was scammed by Countrywide mortgage and Bank of America. Now MGC. Robo signing, Mers, etc. I need help now! Please! Thank you.

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MGC Representative
, US
Sep 27, 2019 3:59 pm EDT
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As an authorized representative of MGC Mortgage, I ask the customer who posted this complaint to contact us directly at mgccomplaintescalations@mgcmortgage.com. We will be glad to work with you on this issue.

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Lana504
, US
Jun 19, 2020 4:53 pm EDT
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Why are we not able to get a supervisor or a competent person on the phone when we call in to seek assistance. I just sent a message to your email.

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1:39 pm EDT

MGC Mortgage account 1435518236

Help! I need to speak to someone preferably someone who has authority to make decisions. I can never get I. Touch with anyone and when I do receive a call, the right hand does not know what the left hand is doing. I have contacted, written emails, filed complaints. Still, no one can tell me what's going on with my account. I filed Loss Mitigation Report in January 2019 and am constantly mailing documents they have already received. Meanwhile, my account is lapsing. This is not helping me financially. It's causing me due to congestive heart failure unnecessary stress !

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MGC Representative
, US
May 02, 2019 11:39 am EDT
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As an authorized representative of MGC Mortgage, we regret the customer’s frustration and want to help clear things up. We ask that the customer contact us at mgccomplaintescalations@mgcmortgage.com and we will address each of his or her issues.

We attend to all customer complaints, strive to respond to customer concerns clearly and effectively, and work hard to resolve all customer issues in a timely manner. Thank you.

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2:33 pm EST
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MGC Mortgage loss mitigation department

Good Afternoon Mr. Bartholomew:

I am the Accelerated Analyst who will be handling your escalated concern regarding loss draft disbursement request for this loan. I will be your contact throughout the resolution of this issue and you may contact me by email or via phone at my direct line below at any time. I called you earlier today and left you a voicemail message.

I have contacted our Loss Draft Department regarding your request to have the full amount of $3, 680.00 released to your contractor to repair your window. They are waiting for approval on this request. I was told $1, 419.64 was already sent directly to your contractor.

I should have more information for you before the end of the day.

Peggy Mazzanti

REPLY BY FRANK BARTHOLOMEW

Peggy,

CONGRATULATIONS! You have just added another totally incompetent department to the mix. Accelerated Analyst is a nice title, does it mean your department can frustrate and infuriate the customer faster than the other areas of administrative incompetence? I refuse to take the time to list the unimaginable screw ups I have been forced to suffer.
I have spent hours, last time, 2 hours and 17 minutes on various holds and listening to totally incompetent individuals give me inaccurate and misleading information. I have had the misfortune to deal with: THE LOSS DRAFT DEPARTMENT, THE LOSS MITIGATION DEPARTMENT, THE CUSTOMER SERVICE DEPARTMENT, THE ESCROW DEPARTMENT!
MGC HAS EITHER FAILED TO TRAIN IT'S STAFF OR MANAGEMENT HAS FAILED TO CREATE PROPER COMMUNICATION VEHICLES AMOUNG OPERATING UNITS UNDER THE SAME DEPARTMENT.
After listing the endless incompetence, legal ineptitude and total inability to follow a simple procedure coupled with obvious administrative errors, Kelly in Customer Service simply said - I'M DONE, I DON'T WHAT TO SAY.

THE $1, 419.64 IS TO BE RETURNED TO MY ACCOUNT! THAT CHECK IS LOST IN THE MAIL BECAUSE SOMEONE WAS STUPID (HARSH WORD BUT DEFINITELY APPROPRIATE) ENOUGH TO USE THE FOLLOWING MAIL ADDRESS:
OLOMEW
2 SIMM DRIVE
NEW TOWN, CT
2 SIMM DRIVE IS A CORPORATE PARK, THERE IS NO COMPANY NAMED OLOMEW, THATS THE SECOND HALF OF MY NAME!
kELLY ASSURED ME THE CHECK FOR $3680 WOULD BE

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8:42 am EDT

MGC Mortgage Service Fraud

This company is an utter disaster. My family home was lost due to a fire and they have failed to submit any checks from the insurance proceeds. My grandmother is in a rental and this company continues to give us the run around about the checks being submitted.

I am trying to find out our next steps. The contractor needs to be paid that they have done nothing to assist in this situation. It's been over 6 months and nothing.

They are a fraud and I think they may only respond to a lawsuit.

Be careful of this bank. They are liars and a fraud

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Fairaday
, US
Mar 26, 2019 11:18 pm EDT
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Alicia, call me if you can They are completely fraud, they don't even exist. Same thing happened to us and no payments have come to us either What state are you in ? my number is [protected]

ComplaintsBoard
H
2:25 pm EDT

MGC Mortgage Mortgage

This company is no less than dishonest in their business dealings and servicing customers. I began to notice payments being held, not posted to my bank for 3 to 4 weeks about 5 months prior. I always send payment the first of the month as I had experienced problems in the past where they added $10, 000.00 to the balance for being late. (still fighting on that one, ) Regardless of the date payment was mailed, it did not reach my bank for 3 to 4 weeks. I have always sent payment out before the 4th each month. A few months ago I began looking at retirement properties and thinking about moving to a new area. Two months later I received a late notice. Even though I sent payment at the first of the month. I tried calling the company but could only get a customer service rep who reported they are only customer service not working directly for MGC. 2 days later, payment was posted to my account. About the normal time they had been posting in previous months. About the 25/28th of the month, not close to the first part of the month. They informed me I was late, and they would transfer me over to a service to submit payment, with a fee attached. I was informed I had this option, or risk loosing my home for "non-payment". I had used the online payment option before, however, I began receiving calls about refinance, and my email was filled with the usual junk mail regarding mortgage loan options. One thing strange about the first call was I immediately received a call from the same area I send mortgage payments saying they were calling to see if I was interested in saving money on my mortgage. When I questioned the caller, they became insistent I give them my name and continue the call. When I asked again, they hung up. You cannot speak directly to an MGC representative when calling any of the listed numbers. And when you do get someone on the line, they are instructed to either transfer you to the payment service. (with a percentage of the payment as fee) or inform you of the ramifications if you do not accept. . In my opinion, they are monitoring customers through an outside service. If you are looking to refinance to get away from MGC, they receive that information and begin the "late payment routine" to prevent you from obtaining a refinance. Why would you receive a call to see if you "qualify" for a mortgage after calling this company? Its a scam, and the only way out is to sell, sell, and hopefully not have your mortgage picked up by this company. I've hired an attorney and doing whatever I can to expose this company. Who by the way are probably involved with this complaint site.

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1:52 pm EST

MGC Mortgage reporting payment history and foreclosure

I have had problems with this company in the past. My main concern is that they do not report my payment history. this is hurting my credit score.
I pray that wee are able to obtain a creditable lender that is willing to refinance our mortgages. We deserve it . Please if there is a mortgage company . please post. My mortgage was sold to this company. I did not ask to be in this situation. please Help.

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3:44 pm EDT
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MGC Mortgage insurance department problems

Every year I spend my time on the phone and get 2 or 3 letters from MGC Mortgage that they have not received my insurance certificates from Liberty Mutual. I know Liberty Mutual has sent them because they send me copies. It seems to take several months before MGC Mortgage acknowledges that they have received them. By that time, they have threatened to add on their own expensive fire and liability insurance to my mortgage payments.

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Katherine cruz
, US
Aug 31, 2019 8:20 pm EDT

Hello, I am trying to get a Fax number to Home insurance MGC so I fax my policy to that office
I appreciate it so much

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rebekaa12
, US
Jan 10, 2018 1:57 pm EST

you should seek a lawyer immediately. This company is known for putting you in foreclosure.

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3:33 pm EDT

MGC Mortgage customer service

I am a real estate agent wanting to present a short sale offer for my client whose loan is through MGC. They told me He needed to fax a letter saying im allowed to be filled in on any loan info so we have multiple times - only to keep being told you guys havent received it. This has been going on for over a month now and is becoming a little ridiculous. The fax number we have been using, which we have also been told many times is correct, is [protected]
My clients name is Jimmie foote and his loan number is [protected]. I need some one to contact me immediately, as well as contact him for confirmation i am allowed to be on his loan info. His number- jimmie foote, address 903 22nd ave, is [protected] my number is [protected] my email is shevi.[protected]@bhhsamb.com. Hoping to hear from someone immediately. Thanks

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5:46 am EDT
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MGC Mortgage my loan number: [protected]

The last three or four months, I no received my statements of acct, and MGC is not processing the automatic payment for my loan. Please sent me an statements to my mail address: Lorenzo Rodriguez HC-3 Box 9206 Comerio P R 00782 or to my email: [protected]@sarcopr.com.
Remember: Acct. number [protected].

Thanks:

Lorenzo Rodriguez Santiago
HC-3 Box 9206
Comerio P R 00782

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Calling for remittance
, US
Feb 27, 2018 10:53 pm EST

Totally a schmarmy scamming corporation who's online website for making payments on a mortgage absolutely refused to take the routing number and account number for the payment of my mortgage...site keep stating that I need nine(9) digits on routing number and I entered the correct sequence of my routing number and its correct in the required total of (9)! These filthy sharks are destroying my life and our country!

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MGC Mortgage
, US
May 24, 2017 11:20 am EDT
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As an authorized representative of MGC Mortgage, I ask the customer who posted this complaint to contact us directly at mgccomplaintescalations@mgcmortgage.com. We will be glad to work with you on this issue.

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9:09 pm EST

MGC Mortgage illegal actions

I am currently trying to purchase another product and to my surprise they pulled my credit score and MCG Mortgage, Inc. was not reporting on any credit bureau. This is hurting my score so much where as I'm not able to secure this new line of credit with another company or at least with a decent finance rate. It should not be legal and we should start a class action law suite against this company. Everyone should report them to the BBB and your Attorney General where you live. I'm sure I'm not just speaking for myself but a persons mortgage is the highest amount on ones credit and to not report this is not right. We want be able to refinance our homes or get new lines of credit with a low finance rate. This is not any way to conduct business. I will be contacting my people first thing in the morning. It has not been reported since 2010.

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MGC Mortgage
, US
Dec 02, 2015 1:18 pm EST
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MGC Mortgage, Inc. responds: Creditors are not required to report borrower payment records to credit bureaus. It is a choice of each creditor, and MGC Mortgage chooses not to report to credit bureaus. If you need a verification of your mortgage and payment history with MGC, please contact us at the number shown on your regular monthly mortgage statement and we will be happy to accommodate your request.

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6:36 am EST

MGC Mortgage leading practices

This mortgage company refuses to grant mortgage modifications however constantly ask you to fill out mortgage modification forms . The amount of my mortgage is barely decreasing. I do not understand how they applied my monthly payments. They refused to report my mortgage payments to the credit bureau so that I will have the credit rating to shop some where else for a mortgage

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MGC Representative
, US
Nov 30, 2015 9:39 am EST
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From MGC Mortgage: We regret that you are not satisfied with your contacts with our representatives. We ask the customer who posted this comment to please send your contact information to MGCresearch@mgcmortgage.com so that we can assign a senior researcher to review your account. We will be glad to work with you to address your concerns. Thank you.

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9:42 pm EDT
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MGC Mortgage fraud

My father used to own this home/land. His mortgage is through MGC/Cenlar. We took over the payments after he passed. When I lost my job in 2013, my husband had to take a non-traveling job to stay here nights, which greatly reduced our income. We got behind on payments. I have submitted documents requested from MGC/Cenlar 3 times! I get the same response. "We never received them" "They're incomplete" "We need more documentation" They're also asking for a copy of the deed to the land/home. According to our county clerk, this is a HIGHLY suspicious request for a mortgage company to make. They have given me and an agent from Navicore Solutions the run around since January of this year. We are so afraid that we're going to lose our home because these people can't get their heads out of their behinds long enough to communicate! When I call MGC and give them the loan ID that is on the monthly bill...they can't locate it! How crazy is that?!

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Metoyer
, US
Sep 27, 2016 11:31 am EDT
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I have had My Home owners insurance on My Home for 11 years now mgc have taken Out home owners insurance without My permission and wants me to pay them for home owners insurance which I been having For 11 Years and Went Up on my payments I have faxed them my insurance papers 4 times but now there saying that they cannot accept it but have been accepting It for 11 Years Who can I take this Too For further action

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5:58 pm EDT
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MGC Mortgage fraudulent mortgage

Hi There Please send your complaints to http://www.consumerfinance.gov/complaintdatabase/ this is the most important thing you will do to help make awareness! Andrew Beal needs to be stopped this man has stolen hundreds of homes from working people he has stolen their money he has also stolen from seniors and the handicap single parent families he does not care! He is getting richer by stealing everyday this MAN does not own your loan! He is not the party of interest! He has NO right to your home and you should not be making payments to a crook! MGC Mortgage aka Property Acceptance and LNV and Dovenmuhle are all in this together shams! You must be ware of them he also has many other sham companies CLMG is another one of them. For those of you from the early days who remember me I am billybear and I am still here and we are still moving forward. Andrew Beal is a con artist who has gotten over on the IRS and Federal Reserve and many other government agency's but we are not blind to his stealing. I have been in this struggle since Sept 2008 and I am still here. Please let me know if you are still having problems with MGC Mortgage and LNV and any of the others LPP and Devonmuhle and please don't forget to write to the following email address http://www.consumerfinance.gov/complaintdatabase/ this is important and this must be done today!.

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Update by William Lee
Sep 11, 2014 5:22 pm EDT

Hello There it's Terry again and I know that it's been awhile but there are some things that have developed with good ole Andy Beal! aka D Andrew the snake Beal! I would like everyone who has had any dealing with LNV and MGC Mortgage and Devonhulme to PLEASE WRITE YOUR COMPLAINTS TO http://www.consumerfinance.gov/complaintdatabase/ ASAP! THIS DATABASE HAS NO COMPLAINTS FROM US AND THEY NEED TO HERE FROM US AT ONCE! I know that we have complained to the FBI and Consumer Protection and Greg Abbott the state attorney general's office in Tx and THE IRS! NOTHING HAS BEEN DONE ON PART OF ANY OF THESE AGENCIES! WE NEED TO ACT FAST! So once again if you have had anything to do with these "so called" companies shams! PLEASE send your complaints of everything the fraudulent paperwork, the forced insurance, not applying payments etc...YOU CAN ALWAYS REACH ME AT STOPMGCMORTGAGE@GMAIL.COM I thank you for your patience and I know that it has been a long road for the ones that are still in there homes and I pray for the ones that are not whom have had them stolen away by this man. I thank you again!

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MGC Mortgage contacts

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+1 (877) 471-7888

Website

www.mgcmortgage.com

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