Mexicana / trip cancellation not covered with insurance
My daughter, myself and my grandson booked a trip to Dreams Cancun in November 08 and we got stuck in Mexico city International Airport where nobody seems to want to help nor do they speak English. We were told upon arrival from the Cancun airport that our connection flight would be delayed due to the airport being closed. We waited hours and hours and finally were told that there were no flights out to Canada at all until Thursday ( this was on Tuesday )
After many hours and inquiries we found the Mexicana booth only to find a long line-up of people going through a similar ordeal. There was a lot of tension and we managed to get a ticket to see an agent and waited, yet another few hours only to find out that Mexicana would not cover a flight out until Thursday, we were to stay overnight in Mexico City until then with our luggage (which was ruined) and a 5 year old. They would not cover a phone call or hotel accomodations!! Nothing!
I will never EVER use Mexicana flights again nor bookit.com for not "being there" when we needed them. Huge insurance costs for absolutely nothing!!!
Dreams Cancun is a lovely resort and I will return but not with Mexicana airlines or a stopover in Mexico City!