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T tried to book a ticket on line to Mexico City for an emergency trip, I entered the credit card information and a clock with a message processing your request came on for a long time and then it closed without giving me a confirmation, I did this 3 times, same flight, same name, same time and it did the same thing, finally I left it alone thinking I would do it the next day. On the next day I checked my e-mails and had confirmation of 3 tickets purchased. I called Mexicana and explained the situation spoke to sales agent found the problems and processed the refund and explained that it would take 28 days to get the $$$ back, I explained to him how I needed the money to make this emergency trip and he continue to say that was the policy and could not do anything, after approximate 30 minutes I asked to speak to a supervisor and was transfered to Azucena ho explained to me that there was nothing they could do and was up to the financial department but would not transfered me because she said they do not take calls, I asked to speak to her supervisor Claudia Alarcon but she would not transfered me, give an extension and said she was out of the office most of the time, Again i asked to speak to a supervisor in the financial department and she told me she would not transfered me to anyone else because they were all going to say the same thing, I told her I would hold and she put me on hold for approximate 20 minutes then came back on the line and hung up on me. I'm very upset about this situation because the money they are holding is the only money I had to make this trip, like I explained to them this is an emergency trip and I had borrowed the money to go, right now I don't know what I'm going to do.
The complaint has been investigated and resolved to the customer’s satisfaction.
I flew on Mexicana for the first time on July 25, 2010. Flying on Mexicana was the worst experience ever. When I first arrived at O'Hare airport in Chicago and went to the section for Mexicana airlines, no one that worked there spoke any English. I thought we were in Chicago, The U.S. They changed gates for the flights and everyone was told in Spanish. My boyfriend and I were just sitting there watching everyone getting up and walking away and not knowing why. When I asked the receptionist what she had just said, she started pointing and talking in Spanish. How can an airport in the U.S. hire workers that don't speak a word of English. When we arrived In Mexico City, the Mexicana workers were just as bad. We were sent to five different gates before we figured out on our own which gate our connecting flight was leaving from. Coming home on Mexicana was even worse than going. We waited in line over an hour to check in and the lines were short. When we finally got to the front of the line, everyone stopped checking people in and looked as though they were panicking and trying to correct something. There were about eight people surrounding two stations and none were checking anyone in. When we finally got checked in, once again we were directed to several wrong gates before we found the right one. The connecting flight was delayed over an hour and to date I still have no clue why. While boarding the connecting flight, we were one of the last to get on. My boyfriend, who is African American was the only one boarding to get searched, both body and shoes. Once again, no one spoke a word of English, so I had no clue what they said. Upon arrival back to Chicago, we waited for our luggage only to realize neither bag was there. As I went to talk to someone, they directed me elsewhere, because once again, they didn't speak English. The two claims workers were already taking claims from people. I was next inline. However, more people walked up and the young Mexican man took all of the Mexican families before helping me. I had to wait over an hour, while he continued to help people before me, even after I stated that I had been next. I couldn't believe I was even witnessing over ten people complaining about lost luggage for a single flight. While making the claim, he asked for the bar code from the suitcase. It was then that I realized I never received one when checking in the bags. He then told me there was nothing he could do. I refused to walk away, so he agreed to fill out a claim but said I would probably not receive my bags. I was outraged. I would not receive my bags because of all the mistakes the Mexicana airline workers made. The man at check in never gave me the bar code, and someone in the lugage failed to put my bags on my plane and I'm supposed to suffer for their mistakes. The next day I called the airline several times. After about the tenth time, someone finally answered. I was told they had forty pieces of luggage on the way, to call back in an hour. Forty pieces of luggage, someone misplaced. How do you misplace forty suitcases? I called back in an hour and the same woman said they were now sorting through the forty suitcases, to give them another hour and someone would contact me. Of course, no one did and when I called, no one answered. I arrived Thursday evening and Friday evening I still didn't have my luggage, which contained many of my personal items that I needed. Saturday morning I received a phone call that my luggage was found and they would be dropping it off in a few hours. I opened my suitcase only to discover that all my lotions were everywhere. They were in secure bottles and in a ziploc bag, which makes me wonder what they did with my suitcase. All of my expensive dress shoes were smashed. They were not smashed going because both times I had packed them in the suitcase in a way that they wouldn't and shouldn't have gotten crushed. My souvenir, which was a glass sand candle, was melted, which of course implies extreme severe heat. The lotions wouldn't have been spilled everywhere if my luggage had been handled with even the slightest of care. The whole experience was horrible and worrying for over a day if I would ever see my personal effects was extremely stressful. I will never, as long as I live fly Mexicana airlines again, nor would I recommend it. In fact, I feel they should close it down all together as all there workers have proved to be incompetent.
Paid for roundtrip NONSTOP tix from LAX to Leon Mexico. My flight coming back got cancelled. Mexicana flew me to Mexico D.F. for a connecting flight from Mexico DF to LAX, had to wait 8 hrs for flight to leave. Close to departure time, Mexicana annouced a delayed flight 2.5 hrs now. Total wait time 10.5. Never once did Managers authorized a complimentary Breaksfast, lunch or dinner during the first 8 hrs. After a mob of pissed off costumers Mexicana offered to pay for one free dinner with a limit of course. Don't fly Mexicana, you will not get what you think your paying for.
Please tell when I would get the refund for the reservation number: 2FBUY3
How Do I get my refund for the reservation 2FBUY3?
My email is: johnsonaraceli@yahoo.com