Where to begin... I have been with this property management company for 1 year. I should have stopped using them as soon as I figured out how they do business. Basically the company purposely finds a terrible tenant. Once they corner you into accepting, they know that after about 1-2 months they will vacate... that is after you have racked up expenses that eat up about 30-40% of your monthly rent. The trick is the company makes 15% on all repair and supply expenses, so they will overcharge. For instance, a rekey which generally costs about 50-75 bucks will be $320.00. A cleanup which costs about $650 to do, will cost about $1500. Also, despite my request for them to tell me not to do any repairs that exceed $200 until I approve... they still keep doing it... all so they can make their 15%. Conflict of interest? hmmm... When I confronted them about this their response is always this: 'Sorry, but this is part of being a landlord. I have to go now.'
After talking with an employee of that company, here's what that person said: 'Metropolitan makes our money by charging 15% of all expenses... so we actually hope that they're going to tear up your place.'
At first, I thought it was just me having a bad experience... till I found 3 other landlords who were using their services complaining about the same thing. Their whole business practice is shady. Definitely avoid using them. They don't care a whole lot about ethics, so why should they take care of the landlord...