Metro by T-Mobile
reviews and complaints

I've only been to this store three times. The first two times the girl was over ten minutes late opening and I wasn't the only one waiting outside. This third time I get here to pay my phone bill and there is a sign on the door that says "be back about @ 6:30pm thanks" during operating hours? Very unprofessional and an embarrassment to metro pcs. I have somewhere I need to be and now I'm stuck waiting on this person.

Regarding MetroPCS Store at 5060 W Bethany Home Rd #13, Glendale, AZ 85301.
This store is poorly ran. The owner, Jake is very rude. He also likes to lock his door and leave multiple times a day. He helps another store nearby called AZAD Market in the same plaza. Hes even ruder there. He will lock MetroPCS doors to go run this market almost everyday and when he notices a car pull up he will take about ten minutes to walk back to MetroPCS and by then the customers have left. He also tries to just hire females and hits on them in front of customers. Most of the time there is no one running this business. Its needs looked into and investigated. There needs to be a new owner or it needs shut down. If he rather work for AZAD Market then he needs to shut down MetroPCS. You cannot run two stores at once and lock one door and run back and forth! This is ridiculous and is making MetroPCS look even worse!

My husband is in the military and has a deployment order from the US military and Metropcs refused to unlock our phones. Although it says clearly on their website that we are entitled to have our phones unlocked. They were extremely rude and acted as if we are stealing the phones although they are prepaid phones that we fully paid their prices in advance. They have no respect to the military or the military life of deployments and they are extremely rude. I have been a customer for a year but no more.

I purchased Metro Pcs service and 2 phones kg-7 about a year ago. Service fine until a couple of months ago when calls were being dropped daily. Also the voices on the other end were so garbled i couldnt understand what they were saying. As an attorney this is very embarrassing. If this is not corrected i will change service and file a complaint with the FCC.

told service crashed or was hacked. payed bill in cash yesterday at metroPCS. phone has not worked since. not getting calls on my business phone and cannot check on family member in hospital. had to leave work early and lose pay to go back to metroPCS store and had to wait before getting help. found out many customers had their plan changed without their permission and their service was suspended like mine. MetroPCS is unreliable and prone to hacks. lost money and time. would not recommend this carrier...they SUCK!

These people are the biggest scammers out there. I was on the phone with a Customer Rep named Gerna ID # 501121 and I asked her why online they have the sim card online for $10 and in store for $20 and her response over and over again, as if she's a robot is "Ma'am you need to ask the store why the price is different." Like wtf. So I asked her if she's customer service, why isn't she servicing the customer. She was as helpful as a splinter in a finger nail. I was told to call around and ask stores how much their sim cards are selling for. It's amazing that I can purchase this item lower on amazon than in a legit METRO PIECE OF [censored] store.

I arrived at the metro pcs store in Stroudsburg, Pa to pay my bill. There was a $3.00 service fee for paying at the store. I asked the girl to please waive it as I've never payed after at the store in Wilkes Barre, Pa. I was told to call customer service myself. So I called myself only to find that the lady I spoke with couldn't help me either. I asked to speak to a manager. I was transferred to her "supervisor" where I sat and listened to the phone ring for almost 10 minutes before I hung up and paid the fee. I'm confused as to why there's a fee for paying cash of all things in a store? Why is there customer service nobody has an answer to such a simple question? I will most definitely be looking into a different phone carrier.

Today, my family and I went to the Metro PCS store with the hope of buying a phone and upgrading our plan.I asked if I could upgrade to everything unlimited, the lady working there said we couldn't change to unlimited, my daughter asked if it was impossible to change our plan and the lady said no.Still she said nothing could be done, because it would cost too much and we wouldn't like the change and it would be too difficult for her to make the change.I asked to talk to the manager she said the wasn't anyone else to call someone on my own time.Ultimately, she didn't tell us how much it cost to upgrade, she didn't do the plan upgrade and did t sell us the iPhone we wanted to buy.Worst costumer service if encountered, this woman should be fired with that rude attitude other costumers won't be purchasing anything.

Phone froze upon investigation i see its pretty common, I took phone too a store explained the problem they said too bad cant help, i said can i get it repaired, they said u cant open this model up, but several online sites show ucan, she said go ahead and try, anyway i bought a new phone again, ive been a pretty good customer for awhile i just asked for some kind of help or discount, but no, i would havetaken my business elsewhere but i have 100resumes out with that number, so i needed to keep that same number, im not scamming anyone i pay my bills ontime, i just think a little understanding and compassion was in line, that was my 3rd phone with you guys never given a break once, i wanted another stylo but they were out so the girl talked me into this zte piece of crap, so i bought the cheapest the coolpad, of course my numbers didnt transfer over, but theydid from my 2 stylos, and my 2nd stylo to the zte,

I paid my bill at mertropc.com todau 06/01/2018 When I attempted to pay I received message that my zip code was invalid. This happened last month too.( Last month they charged my bank five times.)I logged into my bank and saw that they already charged my bank! I am now waiting to see if they tell me I didn't pay, when I already have the record I did! All I can say is if so, Class Action!

Location:4229 N Broad St, Philadelphia, PA 19140
Purchased last week, headphones
I went to the store and was told the ones that I brought were equal quality and when I went home to use them they didn't work properly. Took them back and was promised that they should order the ones i want. Never happened i have been to the store 5xs and was treated like crap with no new headphones! They have me a pair this morning and they were used they have rest wax and hair on them. I have repeatedly asked for the manager and had not spoken to one yet for some reason he's never in the store or just left out. I have spent a lot of money there and have brought people there to spend money. I'm so upset with them, I had surgery on Friday and I have a new born and to keep going back and forth to the store for empty promises has cause me to be in more unnecessary pain. I will never spend anymore money with this store and I'm out of $50.00.

I bought a phone a this location. I was focused on the rebates and Anna told me the rebates were only online. I wasn't given an itemized receipt. I found out after I bought the phone it was supposed to have been discounted due to my qualifying for an upgrade. I went back to the store and talk to Anna. She gave me several different excuses. One that after she had told me there was no rebate she had given me a speaker (which I didn't ask for). Then she says that that add I had a copy of showing the price of the phone with the upgrade applied was "an old add". When I didn't buy that she said she DID give me the upgrade price. I asked for an itemized receipt and she said she couldn't give me one because "no one was in the office." The price she charged me was the price listed for a new customer walking in the door. It could not possibly have been discounted for being an upgrade. I'm VERY unhappy and will never do business with them again. I went back and got my receipt. When I bought the phone ANNA told me she was GIVING me a speaker because I was unhappy with not getting the rebate. WHAT SHE DID WAS...CHARGED ME FOR IT AND ITS CHARGER = UNWANTED ACCESSORIES. When I took the speaker back inside to get a refund she threatened to call the police on me! Someone has to stop them doing this. There were two associates in the store when Anna "gave" me the speaker (Anna and a male). He looked up when she told me that she was giving it to me and even handed it to her. So they are both involved in this corruption. Google reviews show They have done this before.

First, metropcs does not deserve credit for servicing the nation; t-mobile does it. Second, they bulk buy devices like every service provider and brand it with their name. They may appear to have what you need and want. Truth is they could never... Unless they bought out t-mobile. Their devices and service can not actually compete with major carriers... They are meant to occupy bad credit and low budget consumers from the prepaid competition. They don't care to keep you they expect you to come and go like the reliability of their service. Unfortunately millions are prepaying for their service and they bank on it to keep you as an unnecessary customer.

For a business... This is by far in my opinion; the "worst" reliabe network carrier and service provider for america. Low budget or not.

2 weeks ago I left my old service cricket and went to MetroPCS. Worse mistake I made. I am not happy at all about the service. Yes great deal on phone and plan but when you guarantee your service is the best then you best not lie. I was lied to spent $80 dollars at store buying plan, phone, & case. I looked at coverage map and guess what it clearly shows I should begetting awesome reception. I'm not it keeps dropping causing my battery do die faster because it's struggling. I demand my service to be fixed.

I went to the location in kenner la. off of williams blvd closest to my house, the only had three phones as a option to buy but had more than three displayed, I was upset as to why would you displayed a phone you do not have... I asked the guy that wasn't any help and he stated well you could always go somewhere else, I have never seen someone be so unprofessional.. I was in desperate need of a phone and stuck with one of three they had and it's the moto. I'm not happy with the phone or service. Please get people employees that are friendly and upgrade your inventory

My name is Ronnie I been with MetroPCS for two years now bought the blade z Max I'm already 300 in the hole spent 15 dollers warranty claim still the speaker on the blade just don't hold up at first no one new about the blade phone I want to get another phone off metro PCs I have to have the total amount including bundle deal for the lg style 3 plus screen protector and case an monthly bill 50.00 let me no if you don't mind I have been with metro for two years like to continue doing business with you Ronnie Murray

Me and my boyfriend went into MetroPCS last month wanting to get back on the family plan. When we told them that they did the complete opposite of what we asked. We both had phones we wanted to use but they made us get new phones and promised that we were on the family plan and that we were only going to pay $45 a month for unlimited everything. Which was a lie! When I go to the mymetro app it's always a issue I tried chatting with a customer service representative but could not get through smh. I'm don't think we should have to pay $60 a month for suckie service hotspot is slow and on top of that the phones few major issues

For all most a year now when trying to pay through the metro app or online even by phone I am constantly getting my card is invalid so I am having to go to a store to pay my bill which is inconvenient and I am paying more by doing so. I have had my account for years now and this service offers nothing that would keep someone a loyal customer. I would truly appreciate it if this matter is taking care of ASAP.

Ok 2 months ago on March 9th I called the customer service line from my phone. I explained that I was having trouble receiving calls and sending txts. They had me go to settings and do some stuff to it but then we got disconnected. So I called back and went through the same thing again only to get dropped. Today 5-26-18 I have spoken to now 8 people, on hold right now as I'm writing this ( have been on hold waiting for A Supervisor for 54 minutes nd counting) gone to a Metro store only to be told they could not help me to call Customer service. So right now I still have a major issue with my phone and I'm on the line waiting for a person in charge going on 1hr. This is a joke not one person could help me and I finally realize you all don't give a damn about your customer's. I guess now I will go to the better business bureau file a complaint then take it to the News till someone will actually give Damn. Thank you one very PISSED OFF UNSATISFIED CUSTOMER.

I paid my bill less than 10 days ago and service has been suspended for non payment. I am homeless and rely on my phone heavily.Ive spent hours trying to get help with customer service and all employees have been rude/wont help. They send me to an automated phone line where my only option is to pay my bill Again. 816.874.9903 please turn my phone back on.