Metro by T-Mobile
reviews and complaints

I went to Harrisburg mall in Pa..on November 16, 2017. If was a African American male there, my service was suspended. I told him that wanted to changed my plan to $30 because I didn't have the money...He went in the computer and switched some stuff around, I gave him $33..$30 for my new plan and $3 for in store processing...all these text came to my phone, he told me to ignore then. I asked for a receipt, he said it would show on my phone.. I got home I showed that I paid $15 and in 20 days I have to pay $51 more $... He stole $15, now. Have to pay an extra $15..it says that my bill is due on December 6 $51 .If changed my plan today, which I had no service from Nov 7 til today, how do I owe all the money n less than 30 days...smh... somebody is going to give me my $15 and a full 30 days of service. If someone know who he is, please let me know...sad situation

My family and I had been customers of Metro PCS for over 10 years when they just started.The only way that you can have them take you seriously is if you complain to the FCC.
They provide their unsatisfied, frustrated customers with a free upgrade and some credits to ease the frustration. Fast forward two years after our complaint, we still experienced unreliable service, dropped calls, no signal, no incoming/outgoing texts, etc. There are known for using deceptive business tactics to avoid being fined for scamming many customers. They enjoy lying to the FCC and only helping their customers until the case is closed.
As paying customers, it is disturbing to tolerate unreliable, poor service and to deal with a carrier who could not care less. Don't bother voicing your concerns via their social media pages or their corporate office, they do not care.
Fortunately, we switched to a carrier that values customer loyalty.The fact that there are so many negative reviews online for Metro PCS speaks volumes.

I purchased a charger for my cell phone from the store i asked for a charger for my samsung galaxy s 7 edge she rang it up but then i realized that the charger would not work as i needed a fast charger she proceeded to tell me i could not get a refund this happened at 2926 randleman rd she then proceeded to give me a reciept that said no returns only exchanges but this is not what i needed they dont carry a charger for my phone

To whom it may concern,

On or about 1300hrs, 10 November 2017 I came into the Metro PCS store in Sierra Vista AZ. Due to the my children's phone being suspended for a supposedly for a non payment of $12.00 dollars. In fact, on 5 November 2017, I made the payment at the store to an Metro PCS associate Angelique. My receipt stated a charge for 29 dollars for the phone, 15 dollars for the upgrade, 6 dollars for this month and another 6 dollars for next months insurance. for a total of 56 dollars, with tax 2.33 for a total of $58.33. Later in the evening I paid the 50 dollar monthly fee online. My children's phone were suspended on Tuesday. The Metro PCS called technical support, it was a female and she stated I had insufficient funds and the payment did not go through and I still owed 12 dollars. I told them that it was false, this was all on speaker by the way. It embarrassed me in public but in reality, I had the funds covered. I was told to call my bank from your team so they can hear it first hand, I called USAA and a representative talk to the associate at Metro PCS and gave them facts and proof that I had plenty of money in my account and that it was definitely deducted. I even showed them my bank statements that the process went through. So, the associate called your Metro PCS technical support and explained to them what happened and they even see the transaction since they pulled up the confirmation number and still they said their system is messed up and I still owe. My daughter is in Las Vegas right now and I am worried her phone will be shut off. This has taken a toll my family today, my son was late for his work with the wrong shoes. It doesn't make sense when the employee sees the receipt and the Metro PCS phone representative says they see it but it doesn't show on their records. This is causing my family an emotional distress and I will not go quiet unless this gets rectified soon. Your system screwed up the payment, I have proof it was deducted, why should I pay an additional 12 dollars with no explanation. Instead embarrass me and my son at the store with insufficient funds (which was false, I have the bank statements). I am a U.S. Army Soldier with 18 years of Active Military service. I am taking this situation directly to my attorney to take action.

*Account charge: 50 dollars for my monthly subscription, 29 dollars for the phone, 15 dollars for LTE upgrade, 6 dollars for this months insurance and 6 dollars for next months insurance for a total deducted out of my account of 108.33 cents.

Respectfully,
Rafael

I wondered for so long why I never received my rebate for the ZTE Z MAX PRO 2 I BOUGHT and now I find this when i tried to find out why and locate. I never, ever received this! On new number: [protected]

Status Inquiry Detail
Offer Information
Offer Number:
[protected]

Offer Description:
Q1 2017 New Number Offer

Offer Date Range:
2/16/2017 — 4/5/2017

Status Information
The status of your submission is: Rebate Approved
Approved
5/17/2017 5/17/2017

Reward Information

DescriptionDebit Card

Amount$60.00

Date Mailed

Expected Delivery

Status DetailOnce approved, please allow 12 weeks upon receipt of submission for delivery.

Customer Information
Tracking ID:PJKD-[protected]

City, State, Postal Code:SALINAS CA 93901

I went in to purchase a new phone which I ended up getting the ZTE. Then I was told by the associate that the promo going is buy one get one free of equal or lesser value. I said free, she said yes. So I chose the LG k20 plus, the protective glass, cases for both and a pair of woozick earplugs. I had service turned on for both. So I unfortunately have had a family emergency where my aunt with whom I stay had to have her leg amputated, thereby leaving me to care for her 15 yr old granddaughter and her household. So with that being said, I've been extremely busy and back n forth to hospital and she still hasn't been released yet. I work full time so I'm swamped which leads me to my point. Being busy/preoccupied with all of what's going on I failed to look at my receipt from MetroPCS until almost a month later at which time I noticed that the second phone that I was told would be free was in fact not free. I was charged for the second phone which was $169.99 minus a$100 discount which left a balance of $69.99 on a phone that I was told was going to be absolutely free. I've gone to the store but was not treated in the manner in which I felt I should've been. I was told that the manager wasn't in that day and I had to come back. I couldn't because I had to work. Br I was also told that the promo for the week in which I bought my phone was not buy one get one free. So I said that's ridiculous and if that's the case there needs to be better training and associates should not musinform the customers. I'm very upset because there is absolutely no way that I would purchase two phones when it's just me. The only reason I got the second phone was for the simple fact that I was told it would be totally free. So I would like to know what can be done about this situation because I was clearly msinformed and the manager at that store location was in no way helpful. I will let anyone who ask me about buying anything at that particular location to either not give them any business or make sure you check and triple check what they've told you and your receipts. I don't have money to give away like that. And the Woozik speaker earplugs I purchased at that location for $24.99 was a loss of money because one earplug has stopped working thru no fault of mine. I went to put them on one day and in one side there was no sound at all. This is totally ridiculous and I must say that my first experience with MetroPCS was less than satisfying. It's left a real bad taste in my mouth. So I'd appreciate it f someone can please respond asap. Thank you

Hello My Name is Kathleen Dobson. I am a Valued Customer of Metro PCS. I paid my Phone Bill on October 03, 2017 for the Month of October. My Service was turned off on October 5, 2017 because Metro PCS sent me a message and said it was shut off due to Non Payment. I had to call Customer Service from my Daughters Cellphone because I had no other phone. I called and had the opportunity to speak with an agent they turned my service back on, however for the entire month of October my Internet has been very slow and My Hotspot does not work at all. I am on the $60.00 plan which includes unlimited data internet and text. I didn't receive any of this for the Month of October. I talked with Billy a Customer Service Representative and her Identification number is 307293, she took me through some trouble shooting procedures that helped a little. I then asked to speak to a Supervisor by the name of Mia, and her Identification number is 306666, my reference number is [protected]. My Internet is still very slow. I have no Hotspot and I am a Student in Information Technology and a Website Developer and Designer. I am extremely behind in my homework and I lost money from my work with websites due to very slow and almost no internet connection. I would like to be reinbursed with a Free Month of Service Starting in November. My Brother is a Lawyer and we are ready to take this issue to court. This is Poor and Unprofessional Service for a Customer who pays their bill every month on time.

On october 31, between 10 am and 12 pm I was on the phone with one of your representative. I called customer service and they trouble shoot my phone and the information that the rep told me to do ruin my phone. She told me to take it to an cooperate store and I did. They trouble shoot the phone and the piece was place wring which is the with trouble shooter informed me. They try to get it out and was unsuccessful and they stated the phone works but the piece was put back wrong. They requested I call your back and I did was on the phone about 2 hrs and then foundry she stated she was transferring to a manager and the phone was cut off. I kept calling back to speak to a manger and being placed on hold. Now I don't have a phone and is being continue transfer to other people. I always hear your saying your monitoring the call the rep told to put the pieces back in wrong. I would like to be compensated my phone.

Purchased a phone in april 2017... Supposed to get a $60 rebate card... They claim they mailed it... Which by the way takes 30 days... They had some bogus address i've never heard of or resided at. Then claimed they sent it again and at the right address in september 2017... Here it is october 26th 2017... No rebate sent.. Of course. I call again... They say they will mail another one.. Stop the payment o. Previous one supposedly mailed.. And it will take another 30 days... I keep calling... I explained i've been a customer for 8 years... Never once have I rebate i've ever been told I was getting... I asked if it's a scam... They promise it's not... More lies... So many phone from them in 8 years... They never last.

Cassandra henry... Dissatisfied customer

i have an issue with my lg phone I've took it to the metro store on fairfield in highpoint Nc on four different occasions I was told last time I went to come in on sunday because the person who had options to order me a new phone through lg would be in sunday. Today I entered the store like I was told to do and the guy at the store was very rude and argumentative with me the first thing out his mouth was I'm closing in 15 minutes I don't have time to help you then he said we nit giving you a phone I was trying to explain what the lady had told me and he said well come back to talk to her I was explaining to him she couldnt help me and he again became argumentative and told me to exit the store when I requested to speak to the manager he finally got the manager on the phone and he said it's sundaybwe can't help you we not gone give you a phone and you don't have insurance so I can't help you but you can buy a new phone I will be moving bothof my phones elswhere donto the treatment I received today but wanted to let you know the type of people you have representing your store

I just switched to metro last week, and the screen protector has already cracked, it didn't even fall a half of foot. I switched my service thinking metro phones would last longer. If my screen breaks within a week i should've just stayed with the phone and service i had. I don't have 40 dollars a week to replace the protector. I am very disappointed About your accessories. You expect people to spend hundreds of dollars to protect their phones. While with boost, I had the same phone 3 years and not a single crack. Within a week at metro and my screen protector is already messed up. I am seriously just thinking of going back to my old phone, at least it was durable..
Thanks, a very very dissatisfied customer!
April Howard

Yeah I'm complaining about the type of service I got it one of your centers on 442 East Kearney Street Springfield Missouri 65833 when they sold me the phone they told me I can return it but they didn't even tell me that if you have an upgrade you can't until I type try to return it it was at they were acting like they were in high school instead of professional they even spell my name weed when it's Wade and laughed and thought it was a funny thing when I told them that she should have known about the return policy they said well they know about it now this is making me want to leave PC Metro after 5 years this is crazy I do not care for this kind of attitude or way of being and there's their computer system was down for 3 days and they didn't even know how to use it to begin with the service out here in Missouri really sucks they need to be taught and how to be professional

Compre un iPhone 7 en Metropcs financiado por SmartPay y me vendieron un iPhone 7 como un iPhone 8 y al mismo precio a los dos días descubrí la estafa y lo fui a devolver y me dijeron que no, pero el día de la compra me dijeron que yo tenia 7 días para cualquier tipo de devoluciones tampoco me hablaron de los cargos tan alto que cobran estos ladrones llamados ( SmartPay) me dijeron que antes de los 90 días yo podía pagar el costo del dispositivo sin ningún cargo y resulta ser que cundo los llame apareció un cargo de arrendamiento del 20%. Pero lo que más me duele es el engaño de venderme u iPhone 7 como un iPhone 8.

I had to emergencies yesterday and I called to get an extension on my telephone bill or haven't got paid talk to the service guy and he told me I had to to the day of making a little partial payment then phone was disconnected in the morning told me he'll take care of it or add to my bill when I got back my phone was disconnected and the emergency phone phone calls or Miss family was in the hospital and did not get the calls woke up this morning my phone was disconnected I called at 5 and I called last night about or before midnight then they tell me they couldn't help me because of a system update I cuz of my service and me being lied to I am unsatisfied wat to do and wat going to happen cuz it was a life-and-death situation so what so what can so what offers will be given to me or or I'll just move service I love Metro PCS first time I go through this help me out piz

I gave never had such a bad experience until now. I am up to date with my payment but unable to use my phone for over a week! Have been in touch with customer service and been in store. I am so unhappy and frustrated that I can't get my business handled because of no phone. I need a phone. I have no extra money to buy a new sim card or phone which i shouldn't have to re buy anything and as of now I want my money back since I can't use it.

My husband and myself brought in a phone that was bought through them not even a year ago they refused to even look at it to see what was wrong with it when they where told that the phone was insured they told you to go through the insurance and if we didn't want to do that then we could buy another one with a "deal" for our troubles we than said no we would go through insurance and we did we where told that since it was less than a year old the store should have given us a new one but we got one through insurance when we received the new one we needed to put the sim card in but lost the key so we took the new one into metro to see if they could put the sim card in they refused and was very very rude and again tried to sell us the same phone for now $80 they just all around handled our situation horribly almost like all they wanted was our money very very horrible service

The service at MetroPCS is horrible. This incident has been going on since April, 2017. Please, can someone call me and we can get this matter resolved. I need my phone on and my son needs his phone. I have been paying for insurance for my son's phone. This is my son's very first cell phone. He accidentally dropped it in water. He has been feeling very bad about this whole ordeal. I have been paying the full payment all these months, hoping everyday this problem could have been so over with. If you're not going to replace my son's phone then please refund me back all my money I paid during these months, for a phone that he could not use. I am so disappointed with this whole ordeal. I pray it will be resolved asap.

Claim ID: [protected]
Wireless number: [protected]
ESN/MEN/MEI: [protected]

My name is Cortenna Rascoe
Wireless number: [protected]
My home number: [protected]
email: [protected]@yahoo.com

In the orlando, florida, Metro pcs store located in semoran blvd, offert replace your old mobile for the new samsung galaxy j7 for around 200 dollars, plus offert confortable monthly payment, and financing, for 2 they charge 415. 00, after the first month they billed 70 plus 60 of monthly service, when I visit the store they refuse the responsability and said me to call the financial company, that charge 960.00 dollars in 13 payments, that never was informed to the customers resulting in false advertisement, be aware not fall in this scam from Metro pcs.

On October 8, 2017, My boyfriend went out and bought me a lg bluetooth headset for my birthday. When he purchased it, he told the guy that he wasn't sure that I would want it. My phone is an iphone and I would rather stick with the apple products for it. When he purchased it the sales person said he could return it the following day if I didn't want it. When he went back the following day, he was told all sales for accessories are final and that he couldn't return it. Why would the sales person tell him different? Now we have a headset that we will not use.

I am a very long time and loyal Metro PCS customer and small buisness owner in the Culver City, California Community, every month i come to the same Metro PCS location to pay my bill. The customer service in the last 4 visits ive made has become increasingly lacking i.e: employees socializing on the sales floor instead of assisting customers, employees eating at counter, employees only speaking spanish between eachother then laughing which will of course make any non spanish speaking customer feel extremely uncomfortable. Today a newer associate "Mario" is what it says on my receipt, was busy flirting with a fellow employee, i had to walk up and actually greet him, i paued my bill, he took my number but didnt confirm my info, then i asked about an add for a free phone and his response was "No, not for you..." i was a little taken aback so i asked to clarify and he said "you gotta cone from another place...well check ya number..." then proceeded to tirn his attention, i was mid sentence TRYING to tell him i have my buisness cells in a different company and would like to switch all 4 of my lines to metro which would in fact qualify my for that offer, but he decided he was done with helping me and talked with the associate who looked to be leaving. He didnt say thank you, have a nice day, see you soon, good bye, nothing. Im not happy and i feel mu buisness is unappreciated frankly because today it was made clear to me it isnt. At all. I wouldnt accept half the disrespect Mario showed me today from any of my employees, not for one minute. They are the face of the buisness and need to respect the customers who keep their job on payroll or they should give their job to someone who will appriceate beung employed and treat customers how they should be treated. I hope Metro will reach out to me promptly and rectify this situation and i really hope next month that the atmosphere and employee performance is acceptable because today was not, not even close and i will not continue with metro pcs if there is no improvement.