MetroDeal Holdings
reviews and complaints

I bought a metrodeal voucher for P 4, 999.00 via credit card last December 2015. Unfortunately, the date I wanted to be booked was not available. So I ended up requesting for a refund, which appears to be the worst decision I ever made.

Dec 19 2015 - I contacted metrodeal for the refund, and I was advised 7-14 business days for the request to be processed. Three days after, the voucher has been cancelled.

Jan 20 2016 - I've been checking my online banking everyday, but not a cent refunded. So I waited for my Jan SOA to verify this. Unfortunately, the latest SOA issued Jan 20 still had no refund provided. I then sent a follow up email to Carlo, the metrodeal staff who promised me that the amount would be refunded within 14 business days. I also called up the metrodeal hotline to follow it up. I spoke with Anna, who passed me to Carlo. Over the phone, he said that the transaction has been cancelled and the refund was approved last Jan 12. I was told to WAIT FOR ANOTHER 14 BUSINESS DAYS and I should contact the issuing bank for a follow up if the amount was still not showing after that. If this was true, how come he didn't advised me that it was approved last Jan 12 when I sent him an email?

Jan 26 2016 - I sent an email to my issuing bank. They have advised me the same thing, to wait. However, they told me that I could file a dispute if the amount was still not refund after the 14 business days timeframe. All I need is to fill out a form and attach a cancellation letter to prove that the transaction has been cancelled, and the amount has been refunded. The bank will process the dispute in 5 banking days.

Feb 3 2016 - Today is the 15th business day from Jan 12. And still, no refund received. I called up the metrodeal hotline and spoke with Jay, who told me that the amount has been refunded and AGAIN, I SHOULD WAIT TIL THE NEXT SOA, which would be Feb 20. Well, I've been waiting for two months now. I also asked him to send me a copy of the cancellation memo. But he refused and said that they can't provide it because this was a bank to bank transaction. So I sent an email to Carlo again, to ask for the cancellation memo, letter or any proof to confirm that the transaction has been cancelled.

I am currently waiting for metrodeal's response. They weren't very helpful and kept on telling me the same thing over and over again, to wait. I am so tired and fed up. Waiting for 2 months is unacceptable.

If you're looking at buying anything on metrodeal, please think twice. I am writing this complaint to inform everyone how awful it was to request for a refund at metrodeal. I would never ever buy anything from them again.

On February 16, 2015, my wife and I purchased a Imarflex tabletop convectional oven from MetroDeal.com. The oven was to be a gift to my wife's mother and father. We made a mistake by not researching the company and by not reading the company's policy, terms, and conditions. My wife's father was not able to travel to Manila within the 9 days before the voucher expiration, so we contacted MetroDeal via email the day after purchase to get a refund. We did not receive a reply from MetroDeal until after the voucher expired. MetroDeal refused to return our money and refused to reinstate the validity of the voucher. I have contacted MetroDeal by email 4 more times since then, but they refuse to act like a legitimate customer-friendly business. Their support specialist reply with scripted messages and will not even use their surnames. If you weigh all of the evidence and complaints against MetroDeal, it is very easy to see that this company is in fact a Complete Scam and Fraud! We are in the process of filing a complaint with the Philippine government. Buyers Beware!

At first, i have purchased 2 vouchers not knowing that the place of the restaurant is in Las Piñas. I have called and contacted them to their customer service hotline at [protected] with a lot of rude customer service representative who seems like not interested in helping the customer and provide informations on how to solve the customer's concern. They have informed me a lot of times to use the vouchers instead of refunding it even if the place is not beneficial for me. They asked me not to refund the money back, instead, they asked me if it's okay to just put the credits back to my METRO DEAL ACCOUNT. I told them it's okay for less inconvenient way of refunding the account and i decided to purchase a new voucher card again to another restaurant which is YAKI MIX SM NORTH EDSA. When i already bought the voucher, i lately realized that the validity of the voucher is on January knowing that i can use it at the 1st or 2nd week of december. I asked them to cancel it after 2-3 hours from the time that i bought it and as usual, they kept on informing that they will send the response through email. After 24 hours, i waited for their email and this is what they sent to me:

Thank you for contacting MetroDeal.
Please be advised that your vouchers are already generated and the masterlist has been forwarded to the seller.
You have been lucky to have gotten a slot in this great deal. A great opportunity to unwind at a reasonable cost.
Please coordinate with the seller to finalize your booking with them.
We strongly advise you to use and enjoy the deal that you purchased.

I called metro deal back and spoke to one of there useless representative. She said that the vouchers are already generated and she wants me to contact YAKI MIX for a refund. Then i called YAKI MIX, a guy named MORRIS informed me that it's metro deal's responsibility to refund the account and he CLEARLY STATED that the vouchers are not yet generated. I called metro deal back to inform them regarding my conversation with YAKI MIX. First call was disconnected, and on the second call, the representative is pretending that she cannot hear me since the background is very noisy, she wanted to end the call and just want to check my email since she don't want to assist me! VERY RUDE! THIS IS THE WORST ONLINE SHOPPIUNG I've Ever encountered. I would not buy another item or get another item from this company even if it's for free.

I am wondering how Metrodeal have been handling the refund even though they promised the refund since March 18.
Below is team head's recent reply e-mail in this matter of Metrodeal.

What will I do next time?

Donald (MetroDeal Philippines)
May 26 17:58
Dear ?,
Congratulations!
Your cancellation via bank deposit has been approved.
You may check your provided account for confirmation within 1-2 weeks.
Should you have further queries, please do send us an email.
Thank you for your patience and patronage!
Respectfully,
Donald
Customer Service Department
[protected]@metrodeal.com
[protected]
This email is a service from MetroDeal Philippines. See our latest deals at www.MetroDeal.com.

I purchased 2 vouchers from Metrodeal for an hour of massage at Royal Lake Spa, we went there on a Sunday but we weren't accomodated, the guy at the information told us that Metrodeal failed to indicate that it is only valid on weekdays. I called Metrodeal asking for an explanation and the lady told me that she just received a note from Royal Lake Spa that our vouchers will be accomodated from Mondays to Thursdays, which means that even Fridays werent available. She asked me if i would like to use it on Wensha Timog instead, and i declined because its not of the same value. I insisted on a refund, and she asked me to make a letter of compalint indicating the voucher numbers, email it to them and will be subjected for a review by the account department. I knew it would be a very long process and I doubt it if refund will be processed.

This travel agency website is a big scam. I like to travel Palawan in the Philippines. And i finding a website which gives cheap prices for hotel and fare tickets. A browsed in the internet and landed in this site. I was about to order a package deal from them, but I wanted to know if this company is true and I found a post on reviewsofwebsite.com which says about how they were scammed. I declined their offer and published a post in reviewsofwebsites.com to reveal what SCAM they are offering to people.