Metrobus Nationwide Sdn. Bhd.
reviews and complaints

I would like to voice my dissatisfaction regarding the bus service. My complain is chiefly concerning the routine at 5th of November 2017 (Sunday), 11am from Mentakab, Pahang to Kuala Lumpur.

2. The bus broke down at Kampung Batu Tingkat, Temerloh, Pahang around 1130. I have waited for more than 2 hours which is from 1130 to 1400 and there is no solution given by the driver. By the way, there is coming by technical at 1400.

3. Attached is the bus plate number BKG 8824 and my seat is 10 which cost RM10.50.

4. I believe your company has a systematic solution to this kind of broke down incident. For example, sending an alternate bus to pick all the passengers, however, for the past 2 hours, there is no alternate bus sending by your company.

5. I sincerely hope there is proper explanation from your company regarding this unpleasant issue and the way your company driver treat your passengers after the incident happened.

Look forward your solution and reply. I can be reached by [protected]@gmail.com and [protected].

Best regards,
LIM KAR MUN

On 10 Dec16, 9:36am, I was driving towards Port Dickson by using North South Highway together with my daughter. There was a Metro Bus (shown as per photo) with the number plate: BJH 8808 behind my car. I was in the 2nd lane from left, with the speed of 80km/hr. The speed limit is 90km/hr. The driver drove so close to my car for a distance. It's so scary as it looks so close.

Attached herwith some pictures taken for your action.

Strongly recommend to improve quality of Drivers. He/She may endanger people's life without any concern.

Buses are old, smelly, shabby, air-cond not function and some of them without holder. This is very dangerous for those passengers who standing in the middle in the bus. Chairs in the bus all are dirty and spoiled. Buses become lesser, it makes passengers waiting long time meanwhile all squeeze like sardins in a bus everyday. Price increased a lot compare to other bus and other line. Previously was RM1.00 but now is RM1.70 even same area. Senior citizen cant enjoy 50 percent discount and adult lost 20 percent discount if take Radipkl bus and using touch n go. The bus fare increased really burden to people who take bus everyday. Bus conductor bad attitude when collect money and driver smoking when driving. I hope SPAD can improve bus services and the price. Thank you.

1/12/2015 7:45pm, I was driving from home towards Setiawalk, tired being stuck in a traffic jam. Suddenly, I heard a loud bang beside me on my left side and I saw a Metrobus appeared from no-where, crashing all the cars start from me and bear in mind we were all waiting at the traffic light, the line was not moving and I have no way to run, and yes, I (and those few cars in front of me) being hit badly by this bus. Calmed down from the after-shock, I came down from the car while all the other drivers start questioning the Metrobus driver. I looked at the damaged side of my car. Both my left front and back doors are severely damaged, left side mirror was lost from its place, I couldn’t bear another second looking at it. It was only my first car that I’ve only drove for the past one and only month! Anger came in when I realized that there is only grass path from the side where my car being hit. There is no road and no way for a car even a bike could possibly squeeze in, and that is definitely a big huge NO for a bus! I have no idea where the bus came from and what was in the driver’s mind. What was the bus driver doing? Was he fall asleep? Was he in a rush? Was he not noticed there is no road for him? Was he being robber in the bus? I couldn’t think. We all have had the bad experiences from public buses where some of the drivers use to drive recklessly, cutting queue, changing lane without putting on a signal light (or signal flashed for 0.001 second right before they changed their lane and forced all the other cars behind to halt), they put all the road users’ lives in threat and danger! I couldn’t imagine if I was one of the passengers on the bus, imagine the shock and shout. Looking at the second car right in front of mine was a Kembara. The left back corner was damaged and I saw a family of 5 sitting inside. Again I couldn’t dare to imagine if the case gone worst. I hereby demand for an explain from Metrobus, on how the company trained and selected the bus drivers, looking at the fact most of the Malaysian road users have negative impressions for your bus services. METROBUS still not yet contact victims for any reparation! So end up with nothing definite?

I took bus from Jalan Ipoh to Kepong Jusco as usual. Today, I have the worst experienced. Normally student's ticket price ( which wearing a uniform ) was half from the original, but an Indian ticket seller ask me to pay the full price. Fine then, I ask him nicely to make sure that he didn't forgot about the ticket price rules. FIRST, he THREW me back my 50 cent which I pass it to him. SECOND, he turned around to collect other passengers' ticket money and I'm sure that I heard a sound "CIBAI" scolding out from his mouth. What's wrong with asking ticket price and what's wrong with his attitude aka manners? Is this the best service METROBUS NATIONWIDE SDN.BHD MALAYSIA can give to it's passengers OR they are just bullying students who don't dare to speak out their anger? I don't care if I paid more money but at least the attitude of the ticket seller should be better. I don't care this issue have a solution or not. I'm posting his photo to aware all of the bus passengers, and I hope the bus company can give me an explain as soon as possible.