Metro Rv Burbank / Money scam
I bought a 1996 Damen from Metro in Aug.2006 I wanted to make sure I bought a safe unit.The Gen. Mangr. was the sales person who handled my purchase. She told me to buy an extended service warranty, and I did.(but I read the unit had to be in good shape to begin with.) I had a list of safety issues she "said" they would repair before I took delivery. It took 30 days before I got the unit back. The first trip out, I smelled gas, the engine over heated, the radiator and the generator leaked, the turn signal did not work and the brakes made noise.
I took it back to Metro Burbank and they kept it another month.Although they tried, they could not charge me because I had signed documentation of the repairs needs before I took delivery.(that helped me in court too.)
Oct.9, 2006 and 700 miles down the road, the motor home over heated, it made a very loud banging and it stopped.I thought it was going to catch fire.We got out of the unit and waited for it to cool off.I called the extended warranty number and was told there was no record of me on file.(I had paid $1700 for that warranty.)I called Metro, and the Gen mang. answered the phone...when I told her what was going on, she said, " well, you bought a used unit, what do you expect?" I promptly told her that if she did not get this matter taken care of, I would sue her and Metro Rv. She was not moved at all.
I had the unit towed at my own expense to a shop, and I paid to have the unit completely inspected. There was a propane leak among other problems and evidence that Metro had not even touched several of the working parts of the motor home; ie., cob webs in the heater area and caked on greace and dirt on the generator.
I got an attorney and Metro refused to take back the unit and refund my money.
In 2007, I tried to sell the unit, but Metro had not taken the previous owner off of the registration.When we got to court in Dec.2007, Metro RV asked for 6 months to refund my money. I felt they would be out of business by then, so I got a lean on the owner of Metro. At the date of settlement in June 2008, Metro still had not paid me and my attorney had to work a little more. I was finally paid most of the money and Metro took the unit back, but they were still $279 short of the settlement agreement. I found it really funny that the Metro RV website uses the word "honest" in their ad.