Metro by T-Mobile
reviews and complaints

OK, so I got a METRO PCS phone in June. I got the $50 plan which includes unlimited calls, text and internet.

The sad part about this is that I can't get internet and if someone texts me, I continue to get "that" particular message every 3 mins (not exaggerating) until someone else texts me.

I've complained so much that they actually gave me to months of free service but have yet to fix the problem. I've called in twice a week, went into the store once a month to get the problem rectified but they can't seem to fix the issue.

Here's why I'm super frustrated: Not only does MPCS have absolutely NO customer service, they don't event notate your account. I've been transferred up to technical support once a month since July and there is no record to support my issue. This is the worst portion of it all. Tonight 10/7/09, I called to speak with someone regarding these same issues and he said, "If you're having so many problems, why don't you just buy a new phone?" My reply, "It is supposed to be your job to be empathetic and genuinely fix the problem or replace my phone." He then said, "You can wait a lifetime on that one ma'am. Is there anything else I can do to assist you?"

I thought calls were monitored? If that's the case and managers are listening, then you can only imagine what they'll say next.

Just glad that I got Google Voice. So long Metro Piss-poor Customer Service.

My bill is normally due on the 20th of every month. For my August bill, I wasn't able to pay my bill until September 5th, which means my phone was disconnected from August 20th until September 5th. My phone was reconnected on the 5th of September. When I paid my bill, I asked the employee that I paid with if my bills would be due on the 5th now instead of the 20th of every month & he said yes. So the 20th of September rolls around & I get a text message saying that my bill is due soon. I disregarded it, thinking it was a mistake. So then on the 21st, my phone gets disconnected. I call 1-888-8METRO8 from my house & ask then what's going on. The man then told me that I should have been informed that there would be a $5 charge to reset my billing cycle (which I was never informed of) & since I didn't pay that $5, I would have to pay my bill plus the $5 to reset my billing cycle in order to restore the service to my phone. The employee kept telling me that there was nothing that he could do. So I asked to speak to his supervisor, who I did speak to. By this time I was livid that I had payed almost $60 for 15 days of service, so I handed my mother the phone. She spoke to the (supposed) vice president of the company (I doubt it) & he said that there was nothing that he could do for me until I paid my bill. So my Mom took his name & we're calling the Better Business Bureau. I doubt we'll get anywhere..but MetroPCS shouldn't be in business.

I was scammed at this corporate store (Missorri Ave). My new cell phone $180.00 wasn't working to my satisfaction. The rep. showed me another phone and I said this one is better. (Even thou their reconditoned) The rep. said, I 'm going in the back to put your information in the new phone. (I found very strange) Why would he take the time with a room full of customers. Heres a good laugh, right when you think you heard it all. All my phone # were in the new phone and my voice mail with my voice. They must be magicans. I called [protected] to complain about this wonderful experience which he took my information and said you'll get a text 3 to 6 days. Another scam in good old USA.

I'm still flared up hours after cancelling my services with this company - they make you pay full cost for a phone, but in the long run it pays for itself is the claim. Unfortunately the product they sell in the form of their phone service isn't anywhere near par with regular larger companies. I bought the phone and used it Atlanta, GA with the hopes of being able to use it while on assignment in Washington DC and now later, here in Pittsburgh PA. The phone though listed as a both cities on the website as an available to their plan didn't work at all in DC, and only was able to use my text and basic phone services in Pittsburgh. Now the operator tells me that would have been additional charges under a 'roaming' fee (something not mentioned when I asked the salespeople initially).

In addition - the insurance I bought monthly for the phone should it be stolen wasn't much of insurance - the phone was stolen at a restaurant and my 'deductible' was an additional 80.00US dollars. After this debacle, and trying to talk with poor English speakers on the phone on a bad connection - it's never again will they have my business. Anyone I know now considering it will get an earful from me as well including my patients. I may even put a small plaque out in the waiting room advising them to think twice before using this poorly put together 'service'

I went to metro pcs dealership to purchase a telephone line and I transfer my service from AT&T to the new company. They promises cover are with a map, but the area that they promises was not cover. But the issues is the costumer have to purchase the telephone, I buy a telephone for the amount of $386, because I need this telephone in order to have internet, text message, email. But because is not cover in my area I lost the money of the telephone they sale to me so I am stuck with a item that no order telephone company use, and also no service so I lose $386. X 2 because I purchase two telephone.

Metro pcs sends your bill in a text for free, but what they don't tell you is that we may change the amount at any time. I received 4 text from metro pcs stating 2 different amounts and 2 different due dates, so I paid the last amount text to me. So why was my svc turned off for non payment. When I called customer svc I was told I needed to make an additional payment to have my svc restored and that they don't know why I received 2 different bill and due dates, just pay the money and move on. Do these csr's not know about the economy.

Metro PCS is fast becoming a rude and non caring company that has had me fooled for quite a while. I am a very unsatisfied customer right now. I have called customer service on several occassions about my rude service at their Desoto location (Polk and Pleasant Run). The Pakistani gentleman who owns this company and another in Lancaster that I know of, has no regard for mannerism. It seems the only care is in getting money to support his company; this is a difficult task without proper patriotism, and the customers are the ones who keep the doors open. This store is fairly new, and it won't be here long with customer service like that.

I decided to change phone companies and wanted to take my existing cell phone number with me. When I called Metro Pcs regarding this situation they (customer service employee) felled to inform me that if I cancelled me service after 2 weeks into my cycle I would not be able to get a refund. So, basically I just gave this company after talking to too many people over the pass couple of weeks almost $45 dollars. That money could have went on my 11 year old daughter's first cellphone this she will use while away from home. Man, this company needs alot of customer service classes. They also refused to give me any of my refund or at least put half of it on my daughter's account. Yes, if you are thinking that she needs to contact the main office? I plan to write to them regarding this problem, because like all other American's I work hard for my money and don't have any to give away when I have 4 kids to feed every day.

want to exchange phone they are refuseing to honer contract i have less than one hour and less than thirty days old dont like phone cant text with it wantbetter one

Has anyone who has had complaints pertianing to Metro PCS filed complaints with the Better Business Bureau in their respective states? I am about to...
www.bbb.org

Metro PCS is the worst company I have ever dealt with. They rip people off and no one does anything about it. An attorney really needs to file a class action lawsuit against this company. I have had Metro PCS service for over a year now. I switched from Sprint as I was paying around $150 per month for unlimited cell/internet and it was too costly. First, the service through Metro PSC is horrible. My calls are dropped all time when I try to use my phone. There are times when it will go into roaming and it should not be roaming as I am in my coverage area in Florida. When it goes into roaming, I cannot use my phone; eventhough I have paid twice now for "roaming minutes" (which I should not have to use in my coverage area) Even if I wanted to use my "roaming minutes" in my own coverage area, I cannot acces them.

The 1st time I paid for roaming was when I travelled out of my coverage area. I did everything the sales person at the store told me to prepare the phone before i left my coverage area. I was out in the middle of Kansas and my ohone would not woork. I had an emergency situation and needed to use a phone (no pay phones were available anywhere, and I was not able to use it. Customer service was non-existent as one keeps getting the same automated message that goes into a loop. It is nearly impossible to talk to a live person at Metro PCS. Next I went to Nebraska. My roaming minutes wouldn't work there either. I finally got through to their tech support. They farm their tech support out to Panama and I spent 1/2 hour arguming with the tech person that Nebraska was part of the US; as he kept insisting it wasn't and that's why I did nto have coverage. Unbelievable! I have lost money by purchasing "roaming minutes" I could not use, on a cell service that does not work much of the time, and nearly froze to death on a Kansas roadway when I had car troubles and I could not use my cell phone to call for help.

I wonder how much money this company makes by not being accessible by phone to the public; especially when customers try to reach them to disconnect service and they cannot get through to anyone? This company is blantantly ripping off customers. Are there any attorneys out there who are even remotely interested in filing suit against this company that is ripping off so many people?

I had signed up for the $40 plan, but the salesperson entered me in for the $45 plan. Of course it says $45 on the contract, but I didn't review it since I had trust in the rep doing the right thing (incidentally all you get is the bottom line with the taxes and all so you couldn't tell from the bill what plan you're in).

I went back to the branch seeking a 3 month credit for the the rep's mistake, but they couldn't accommodate me there, telling me to call customer service. With customer disservice it's like hitting a brick wall. I wanted to continue but I also wanted to correct their mistake. So I figured since I overpaid by $15, I would drop down into their $35 plan for at least 3 months to make up for the difference (I already did this for 3 months and I plan on doing this for at least another 3 months to teach Metro a lesson - the services at the $35 level is adequate for my needs.)

I will continue to see how it goes with Metro. They're getting heated competition from Cricket and magicJack and I may jump.

MetroPCS was base on taking there employees money then giving it back to there employees. Yea the employee will get there money back in 2 weeks but it’s not fair... The field engineers and RF engineers have to pay from there pocket to put gasoline and buy there own tools due to MetroPCS not providing them a Fleet Card for the use of there company vehicle and Credit card to purchase tools needed to perform there daily jobs. The employee has to break down there personal budget and spare money out from there checks to pay for MetroPCS needs. I really think the company should be more professional and give out Fleet cards for employees that use a company vehicle and be fair with its employees... We all have a budget and personal finance to control and of course family to feed... So MetroPCS be fair and respect your own Ethic of Conduct. I was an employee and resign due to this problem, but I really miss my MetroPCS customers and my old Job at MetrPCS. I hope Roger D. Linquist can resolve this issue and think about there employees more often because of them MetroPCS is what it is today its time to spare them as well.

Roger D. Linquist is the Chairman, President & Chief Executive of Officer of metroPCS

Upselling phone plans and then billing higher then agreed, by thru text can metro answer with out starting the conversation - (A single question, with out say saying)- — (Sorry for the inconvenience) then they lie insult my intelligence this is the only answer they give! To all problems the promise you a plan then the next month billing is higher always a few more dollars or always saying (Sorry for the inconvenience) (Sorry for the inconvenience) (Sorry for the inconvenience) (Sorry for the inconvenience) can they honestly answer with out that? Yesterday I disconnected 1 of 4 phones because they lie to me tomorrow 2 more then finaly the 4th will go next month unless they can answer my simple questions I wonder how the ceo can sleep knowing that the comapny policy is to evade all complaint with out resolve and insult to the common man or woman

I have been a customer for almost a year now and I am very dissatisfied because of the bad customer service I have received from this company i called in to make a complaint and they had no number for me or a address so i went online and got the company information. The agents I talked to left me on the phone for almost a hour. They do not care about the customers or what we have to say I think they need to get a better customer service system for us customers! I was calling because of the bad service I was having with my phone no service no reception and late messages really late like a day late and dropped calls! I am going to cut off my service and go back to cingular!

Unlimited Wireless Inc. - MetroPCS is not a company you will want to work for. For one they will won't pay you as well as other wireless stores will. I was hired as a supervisor for there pheasant lane mall location. I found out I was only paid .25 and hour more than a normal employee. But I let that go.

There vice president of the company is a joke. I Worked for a T-Mobile Dealer and was offered a Job at the MetroPCS dealer under the impression that It was going to be so much better. WELL IT WAS NOT. I was fired because $30 went missing from the cash register drawer. For one I wasn't the only employee that was working that day. another I would rather steal family before I even thought about stealing from my work. For example when they issued me one of my paychecks It wasn't even signed and I really needed money that day and they couldn't come to sign the check until the next day, The lady that worked at the booth next to me told me to take the money from my register and I told her I wasn't going to do that because it was wrong. Plus If i even thought about doing that I would have had another job lined up and would cleared out the whole thing. But no the immature VP of the company put me on suspension for 2 days and didn't even inform me that she fired me. I had to text her to get a response.

So now I am a single father without a job. I am struggling to support and feed my daughter. The job market is hard for someone with my type of skills. This lady did not only fire me for the wrong reasons she basically took money away from me and my family. It is people like her that make this world hard to live in.

I encourage people not to buy or work for this company because it will not work out. They are not very understanding and if something goes wrong they will automatically blame you.