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Metro PCS / cellphone insurance and customer care representative misleading information

Glenolden, PA, United States
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Metro pcs provided false information about the insurance program I bought and put the insurance on the wrong phone line. I bought a new phone from them and asked for insurance on it but they put the insurance on the other phone line on my plan. My new phone broke and now they say they can't replace it because the insurance was put on the other phone line which was their mistake. They told me they can't do anything about it even though their employee made the mistake putting the insurance on the wrong phone line. Now I have to buy a new phone which is ridiculous cuz I should of gotten a replacement with the insurance I bought. I've been a customer of theirs for 8 years and now they lost my business

An
May 04, 2018

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