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I used to have 2 metro pcs phones.
I called 2 weeks before my cycle ended, so it would give the metro pcs people enough time to have the necessary 24 - 72 hours to update the info.
Over 1000 hours have passed and they charged me for 2 phones.
Customer service is a joke! You can never get a helpful person. You always get a different answer every time you call back.
I am told that metro pcs customer service is not permitted to call back customers, not permitted to give out contact information to corporate, not permitted to follow through with a customer complaint.
I am told that even though metro pcs is supposed to be a flat fee, same fee every single month, they can over charge when they want to, and I am told that I am not permitted to have a refund or credit for the overcharge because, "what's done is done."
They continue to charge me different amounts every month.
They have had well over 1000 hours to contact me and have refused to do so.
Anyone know any real contact information to metro pcs corporate, or to someone other than those dumb customer service reps that provide absolutely no customer service!
Please reply with info, if you know it.
I bought 4 phones from metro Pcs.com, on the 15th of the month under the impression that I would have the phones in 3-5 days. It is now the 30th of the month My credit card was charged 471.00, and No phones. Every time I call they tell me sorry our company does not handle this type of complaint. all the numbers they give me to call are invalid. And nobody can help me. Very frustrated.
How terrible Metro PCS! How about that customer service? If you love talking to an endless loop of teleprompts that lead to NOWHEREand never give the option of speaking to a human, then this is the right company for you. Everyone else, stay far, far away from this dive.
I noticed in my searches that MetroPCS holds its corporate offices in Dallas, TX. Specifically on Walnut Hill Ln...Suite 600. They ALSO have a customer service office @ 8144 Walnut Hill Ln, Suite 800 Dallas, TX [protected]. Pnone number [protected]. I am sure that a branch of the corporate offices HAS to be located in that SAME building. All you need to do is call that phone number, make up a name and company you are with, and when a rep comes online, apologize and say something to the effect of "I had asked to be connected to Suite 600. Can you transfer me back downstairs, please ?" Something to that effect SHOULD, in theory, get you transferred BACK downstairs. From there, maintain a calm air and ask for suite 600. When transferred to the receptionist there, explain CALMLY that you need to speak with someone in corporate relations within suite 600. I am sure that with the right savvy, you could worm your way into an office where someone with some clout will hear your plea and set things right. The first go- around may or may not get positive results. So I suggest practicing your patter, maybe in front of a mirror or just walking around your house, until you get it sounding somewhat professional.
If you want to play THEIR game, you need to play by THEIR rules .
EDITED FOR TYPOS... SORRY.
Customer service is a joke.
MetroPCS Customer Service is available online (so long as all you want to do is buy something), or on the phone (so long as you just want to use the automated attendant, which will remind you over and over again when your bill is due).
The key here is to tell the system that you want to "activate a phone" - wherein they will finally transfer you to a person.
Not that that is always helpful - their customer service personnel apparently go through only a very cursory training. I've twice had people that couldn't do anything without asking a supervisor for help. And I even recently had a supervisor that refused to allow me to speak to HER supervisor (that got them an FCC complaint from me!).
Overall, the cellular service is average, and the price cannot be beat. My suggestion is, if you want GREAT customer service, pick a provider that isn't trying to shave every penny to make a profit!