Metro Factory Service / Bad service
Metro Factory Service is the only authorized Frigidaire repair company near Washington, DC. Perhaps their location in New Jersey is why they have proven to have such inept service. When I made the appointment, the process was clear: they would establish the day of the appointment, then call the night before to verify the 3hour window when they'd arrive. When they called on Monday night for Tuesday's appointment, I was informed that they didn't actually have any appointments that day. I rescheduled for Friday. Come Thursday night they left a message verifying that someone would come, but failed to provide a time window. The message indicated that a follow-up call would be made in the morning, and that the appointment time could be verified online. I sat home on Friday.
There was no verification call in the morning. Entering my confirmation number on the website did not provide a time. I called the main line seven times and was never put through to a representative. The "Contact Us" feature on the website did not work. I waited.
When I finally reached a representative at 4pm, I was told that the repairman had showed up, but found no one home and that no one answered either number they had been provided. Since I was sitting on my couch next to the front door all day, I am certain no one knocked. Nor is there any message or missed call at either of the numbers he allegedly called. My insistence that he return and fulfill his appointment was denied.
When I asked to speak to a manager, I was transferred to a full mailbox and disconnected.
The incompetence of their service representatives, combined with the outright and unabashed lie about showing up, and the disrespect given to me are three very good reasons I will never use this service again.
Nor should anyone else.