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MESB / Bill discount can't avail because of delay in bill receipt

United States
1
MSEB does the Bill value a complete figure say the bill amount is 395 then it will charge 400. Why it is so? And claim that a discount is given if paid before some date. But my experience is that I never get the bill before the discount eligible date, though I can pay it. There is a load shedding of 6-8 hrs a day but not reducing the fix charges proportionately.
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