BOY DO_I AGREE 100 % WITH PRISCILA !
The same thing happened to me at the Mervyn's store in Palm Desert, CA.The employees are nowhere to be found to the point when we always joke that there must be hidden traps for them to escape whenever they see a customer. Now when we find them, they are rude, uneducated and act like deers caught in headlights, unable to help. The store itself is pretty much in order. The other day, due to an error on the answering machine saying the store was closing at 11 pm, I went at 9:45 pm where i was told that they were closing in ten minutes. Then i grabbed my items, and I was not even at the register that the assistant manager, without an hello, interrupted me loudly to say that I'd better hurry up because He was not keeping the employees after hours for me !. When i aksed who he was , he said that he was the GM, which I found out later that He wasn't, he only is the assistant manager. I dropped my items in front of him and told him that i did not appreciated being talked to this way. I will see the REAL GM tomorrow,and after closing my Mervyn's card and give her a piece of my mind, i will out of there and NOT go back. It's ok, because I had only opened the card to get a great deal on Heeley's for my sons. I am not surprised as I ahve heard so many complaints about MErvyn's and their lack of class,being employees or managers themselves. I have more stories about their service, but I decided I wasted enough of my precious time talking about them. So unless you really want something there that you really cannot find anywhere else, or do not care about terrible attitude and service, there are many more friendlier stores who actually VALUE and RESPECT people. I will make sure that their Corporate offices know about this to.