Merrill Lynch
reviews and complaints

Your company refuses to correct my 1099r distribution for 2020. In doing so Will cause me paying taxes on it I do not owe to the IRS. I hate to have to file a complain or worse take it to small claims

My account manager, at Merrill Lynch, liquidated one of my accounts that I transferred over to her from another brokerage firm. She liquidated it without my consent and then tells me after the liquidation occurred that it was not her fault. With her fiduciary knowledge she should know and should have known that the fund would not transfer over "In Kind". Now, as a result of this liquidation, I will be paying a capital gains of several thousand dollars.

I would like Merrill Lynch to investigate this for me. I'm an elderly, widowed women and now I'm expected to absorb the mistake made to me by a billion dollar company and that is not fair to me and I would appreciate you looking into this for me. I agreed to transfer my account over to Merrill Lynch as I was told it would be a very smooth transfer and it was not and I will suffer the consequences of being a nice person eager to invest with Merrill Lynch.

Please help me.

Marguerite Bartlett
[protected]
8600 s ocean drive, apt. 505
Jensen beach, Fl 34957

I submitted a request on 11/16 to receive funds from my 401k. I paid an additional $25 to have the funds sent to me next day delivery. This was set up to ensure the check was properly processed through my bank and had enough time to clear to avoid a late charge. I received two different reps that provided different responses regarding my request to try and justify the reason that it was not properly handled or mailed within the allowed timeframe. Donna informed me that the transaction was approved 11/25 which means the check should have been mailed on 11/26 & received on 11/27. I also received email confirmation advising of such. Rohn who stated his ext no. was 1594758 on Saturday 11/30 stated the transaction was approved on the 22nd. Neither of the reps stated that Saturday delivery was not an option although I paid an extra $25 however the pkg should have been here well before Saturday. Upon contacting UPS with my tracking number I was told they mishandled the pkg (a BBB complaint has already been filed against them) and it went to Colorado instead of TN. I was also informed that a refund for the next day delivery could not be issued to be and that it could only be issued to the sender. This company chose to use an unreliable parcel service which caused me more problems. In addition to filing a complaint here, I have also filed a complaint with my employer and the FCC and I am awaiting a reply. Due to the lack of my request being handled as it should have been handled, I am being charged an extra 10% late fee from my rental company for late fees. My check was not delivered until after COB on 12/2 which means it could not be deposited into my account until 12/3 which will not clear until 12/5. Merril Lynch should be liable for not only refunding my overnight fee because I did NOT receive my check next day delivery as well as for the late fees I incurred. Had your company handled this process correctly the check would have been here in a timely manner so it could be deposited.

Ron Haro @ [protected] has delayed transferred of funds. He did not transfer funds per client's instructions and that has caused a great delay. He said it it not the client's funds, but Merrill Lynch. He then hung up on me. I called back and he hung up on me five more times. I cannot believe that a professional that works for Merrill Lynch can be incompetent and RUDE.

I have a Pension thru Windstream Corporation that I have been collecting since 06/2018. I asked that Federal and State taxes be with held on my pension payments. This has yet to be done. I have call your pension department and submitted documents numerous times but to no avail. I was assured this would be corrected by my August deposit but again it was not. I do not understand why my request cannot be for filled in a years time. It is under Connie Miller, 9512 Guernsey Ct., Charlotte, NC 28213. It is beyond comprehension why this has not been fixed in over a years time.

On friday, 28.06.2019, for business purposes 30.000 usd money had transfered from Azerbaijan to Turkey. And Merrill Lynch / Istanbul office informations was written as an attachment. Means that Merrill Lynch is the correspondant bank. I called istanbul office to ask. 

01.07.2019 At 12:09 PM (Turkish Time) i called them and a guy answered and said that he is not able to answer such questions. I respected the rules even i do not understand for which purposes your bank info has given, i asked the same guy, "when Merrill Lynch is the correspondant bank, is the procedures done from America according to America time." Because we have payments and if the transfer is done according to America time, we must find solution. This question must be a very very simple question for a bank. And everyone knows that your bank is one of the highest rank prime bank and not everybody can work. I told him that i will write this as a complaint. He told me not to threaten him. This is not threatening, i didn't tell him that if he doesn't answer my question i will complaint from him, i didn't tell like this. I am a client and i wanted to write feed back that i didn't like. Thats it. He told me to give the lawyer numbers. Is this the way of your stuffs? Moreover, he doesn't know how to listen.

Again, i am not asking you anything now, just writing this email as a feedback, eventhough he told me that i got his 7 minutes for nothing.

Not expacting an excuse, just to be told warnings have been done...

I am a Financial Advisor and I called into the service center on behalf of my client [protected]. I needed to obtain Merrill's mailing address and Fax number for transfer paperwork. A simple request across the industry.

I was greeted by an individual who I could not understand his name with his heavy accent so I can't specifically say who this man was but he was immediately rude and completely unprofessional. Telling me I should not have called and threatening to hang up the phone because my client was not on the line with me. A simple mistake that could have been explained to me in a nice way but instead he attacked me.

When I tried to explain that it was general company question and not account specific, he still dismissed me and told me I should not call and he will not talk to me and threatened to hang up again. I asked him to transfer me to customer service and he hung up on me.

It is ridiculous that this man has a job in customer service! I would like Merrill Lynch to look into this phone call since all calls are recorded. I called from number [protected] at 11:11am. Please go back and listen to how this rep treats your customers and their advisors. I will definitely be making a note of this and anytime I can avoid using Merrill Lynch, I will.

Merrill Lynch published a list of mailing dates for 2018 tax documentation and we have yet to receive any tax documentation. Recently Merrill Lynch now indicates we will not receive tax documentation until February 26, 2019 which is totally unacceptable.

This puts us as a retirees at a disadvantage in preparing our tax documentation and it appears we will not receive our documentation until sometime in March 2019 because of it being mailed on February 26, 2019. One would believe that those who offer financial services and post dates of when tax documentation would be available as January 31, 2019 would live up to their published documentation. Delaying delivery of tax documentation is not in the best interest of providing good customer service. There is no one who we can contact directly to file a complaint who would listen at Merrill Lynch.

I had a $450, 000.00 investment with merrill lynch.. After 6 months they lost $20, 000.00.. I never made a dime.. I ran into a former employee of merrill lynch hartford office.. He explained to me the pressure their employees are under to obtain new accounts is staggering.. I dealt with the keating group... And I should had realized that when you spoke with them.. They didn't look at you.. Boa is a badly run corp... Poor customer service... At all their branches except in crystal river florida... Where they are awesome.. I live in connecticut.. And I wait to do the more complicated business with boa until I am in florida... Do not let the keating group manage your money...

1) My father's acct balances were given to someone without POA.

2) Was told if my father dies before Christmas, I don't have to worry about the 401K disbursement paperwork .

3) Tried to get POA notarized at Merrill Lynch office. Talked to her after we reached parking structure, got my elderly father (who had spent the morning in the ER) out of the car into the Midwest winter, to reach the office and be told she had already left.

Apparently she didn't want to "disappoint" us.

On October 22, I mailed out my roll-over 401K check from my previous employer to Merrill Lynch new employer account, today 11/25 I went into my online Merrill Lynch account and saw that my roll-over money has not yet posted. I called Merrill Lynch and was told that I did not include a "Distribution Statement form" from your previous 401K provider so they decided to mail everything back to me.
First, Merrill Lynch has all my contact information (including phone numbers and email) but no one contacted me to request a form that I missed and I had to call them to find out! This is outrageous! Now I have to go back to US postal and pay another $24 for an overnight package when I receive my check back from Merrill Lynch, when? No idea? Unbelievable!
I requested to speak to the manager and was transferred to some guy called Gregory Fanarisios. Gregory said, "Merrill Lynch does not have a policy in place for calling/emailing customers regarding missing items, you should have read the memo…. Your check has been returned to you along with all the forms you mailed with it. Contact your previous 401K provider and a missing form then mail all forms including your check back to us." I felt like screaming… Gregory had I don't care attitude and his approach sickened me, he should change jobs.
Due to Merrill Lynch customer service incompetence, I'm losing money; my funds are bouncing back and forth, and I still have not received the returned mail. Excellent customer service is seriously lacking at Merrill Lynch. Merrill Lynch customer service lacked knowledge of their policy, lack of follow through, did not even try to resolve a complaint.

Glen Mathieu

Glen has been managing our money for a long time, we have had arguments in the past but this last argument and situation has really upset me.

I spoke to someone at Merrill Lynch and they said they would do something about it.

The argument I had with Mr. Mathieu was today.

I don't have the account number handy but he can be found under my wife and daughters name. He handles uniform gifts to minors accounts for us. My wife's name is Ellen Borchers.

Thank you,

Steve Warren

[protected]@rcn.com

8/30/18. Called to request reissuing a check for a 401K rollover (Chk #[protected] from Wyman-Gordon S&I Plan). I spoke on with a call center associate, Dylan Springer, who attempted to locate the account. Also on the call was William Fitzgerald, the MassMutual Rollover Specialist.

Dylan located the account history and found it was closed without clearing the check. He indicated it would take a week or 2 to research. But as of 10/5/18, I have not received any information.

I would like to get the check reissued for rollover to MassMutual for deposit in my 401K plan.

MassMutual Retirement Service FBO/Robert Jarrett
PO Box 219062
Kansas City, MO 64105

Thank you,
Bob Jarrett
81 Old Kirkland Ave
Clinton, NY 13323
Ph: [protected]

David Rae
Account number 7P1-21315
Account address
79 Lime street
Grangemouth
FK38LZ
UK

I have called and emailed several times about my share account opened for me by previous employer Dow chemicals for share issue.#
I no longer want or need this account so need it closed.
I have received no response to previous emails.
When I call the operators say they cannot find the account but as you can see from attached photos I have a account and still receive correspondence from Merrill Lynch.
The biggest problem is the operators are not willing to acknowledge their or the company's limitations and will not escalate as I have requested several times.
Unbelievably poor customer service!

Also I moved house a long time ago so bellow is my present address and you are obviously still sending letters with my confidential information to gad knows who!

No wonder Merrill Lynch has such a bad name around the world!

I called Merrill Lynch on 6-4-18 @ 5:10 pm spoke to a representative about my 401 k plan she stated her name was tambria I had questions about withdrawing money due to hardship.. she asked a few questions I gave her answers I then asked if I can get out of 401k she stated no I with no explanation I then asked to speak to Supervisor she refused to put an Supervisor on the phone for over half hour stating a a Supervisor will tell me the same thing she's telling me I told her I still will like to hear it from upper management.. she was really nasty and still refused she then said give me three reasons why before she gets me a Supervisor which I provides ahw went on for an additional 10 min refusing to put a Supervisor on phone then she finally stated she will put me on a theee minute hold which turned into 7 minuets and stated her Supervisor BEN WILL NOT SPEAK WIGH ME that he told her to send me necessary paperwork due to hardship.. through email which I still haven't received as of yet she was terrible! I then asked her if she had an I'd # she said no I asked where is she located she said Florida I said what part she stated she can't disclose the section of Florida for safety purposes.. this was the worst experience ever all I wanted was to speak to a Supervisor to get additional information that she simply couldn't provide.. is this the kind of people that is hired to work for Merrill Lynch? She was not professional at all please listen to recorded tape.. something need to be done with that employee I will pursue this further.. worst experience I've ever had

I am really disappointed at Merrill Lynch as I am trying to open an account with ML but got rejected because I do not have a unexpired Green card but an extension letter. I got employment by using an expired GC and the extension letter from USCIS and had no problem at all. I am surprised that I got turned down for my application.in addition, I had a ML account several years ago so I don't understand why ML had such a rule to approve applications.

I feel discriminated and disappointed and I probably will not come back to ML again even when I get my GC renewed as it usually takes a long time to renew the GC.

Merrill has prevented me from using funds in my IRA account to purchase stocks within Merrill Edge. I sold some stocks and tried to purchase more the next day. After purchasing just one stock, my account was locked because I had not waited 2 days between trades (something they don't tell you is against their rules). Further, they imposed a 90-day lockout penalty since I had "violated their rules" with the next day trade. They said if I would deposit $3800 more in my account, they would consider lifting the 90-day penalty.in effect, they are making money off my account for 90 days and I get nothing, tantamount to account hostage piracy.
Please be warned that Merrill Edge is not a safe place for your IRA or investments, since they will come up with some scheme to cheat you out of your returns.

I was given a specific date (a Friday) that I would receive a distribution check from my 401K cash out and was charged a $25 UPS express fee for the check to be sent overnight. Not only did I not receive the check when promised on that Friday, the representative that I spoke with when I called to inquire about it was very rude and unprofessional.

I was then told the check would arrive the next day (Saturday), however, when I contacted UPS because the tracking number still did not show a delivery date, UPS stated that Merrill Lynch had created a label but STILL had not sent it to UPS for delivery yet, so the check will not be delivered on the second date given of Saturday, and will not even be impossible to receive the check until Tuesday of the following week at the earliest, IF they get the package to UPS on Monday. This is incompetent and unprofessional service and totally unacceptable.