Merchant Lynx Services reviews & complaints 22
Keywords
company money business account calls manager contract machine customer service terminal merchant services supervisor credit card processing call list phone number liars monthly fee funds office insuranceNewest Merchant Lynx Services reviews & complaints
Account closed
My account was closed. 03/01/20203 several weeks later $199.00 was taken out of my bank. I called and they told me it will be the last time any money will be taken out. On 11/07/2023 $199.00 was taken out of my account I called, and they gave me 5 different answers not sure. I am in the prosses. of contacting the Attorney general of Mass to report your shady practice .
Claimed loss: $two times $199.00 Taken out my account for no reason..
Desired outcome: to receive my money back
Auto glass claims
Let me start with - state farm. $100 ded. On comp. Needed windshield and forward passenger window.
In the claim information you fill out online, it asked my glass was green. I said yes.
Lynx never bothered to call me, I had to call them.
No problem. All will be taken care of. Here are some of the glass companies we offer. Safelite being one of them.
They arrive after appointment time with the wrong glass and try to tell me there's no such thing as to what I was referring (green glass). Bs... Duh... It's oem.
Oh, if you want that you will have to pay $27 more. Wait. I have a deductible.
If it does not match, it does not fit. It doesn't match. That means it doesn't fit.
Plain and simple.
That guy was here until 2pm with my car taken apart because his manager was a horse's arse.
I'm not paying jack until I get my oem glass that my insurance company should pay for. That is why I make obscene payments every month... Just to cover crap like this.
State farm
Lynx insurance services
Safelite auto glass in industriplex, baton rouge - techs are great... Management lacks serious skills and cooth.
Desired outcome: OEM Glass Paid For 100%
They do not deposit my money
I have signed with this company, Merchant Lynx about 7 weeks ago. Nothing but headache. They are holding my money with no excuse. They telling me it will be deposited tomorrow or next day, nothing happened. Customer service do not know what they are doing. They are running me around, it has been 3 weeks now. I talked to manager Mr. Travis, He also promised to take care of it. Nothing happened. I can not get in touch with him, every time I call, they tell me he is busy. Leave phone number he will call. No calls from him yet. I really do not know what to do.
Rip off
We wanted to close account. However in order to close the account we HAVE to agree to their terms of $595 cancellation fee. Merchant lynx bought out banktek and we never agreed to these terms. They scammed their money out of our account. We are now using Square.
Credit card machine
Sales men Steve Khama came into my office at Higbee Automotive and promised me no service charges but a $35. Monthly fee and wrote on my contract that NO OTHER FEES WOULD BE ADDED and I looked in my business bank accounts and they have charged me hundreds of dollars of extra fees along with my customers. I called and my salesperson is nowhere to be found and customer service is nothing but rude and told me thst I signed a contract stating all these fees. Nothing but misleading and lies. Stay away!
They did the same thing to us, we are also an auto shop. I am currently in a war with them for deceptive practice
I closed my account but keep getting charged
Today once again I was charged $159.00 from Merchant Lynx, I have called multiple times and with NO HELP my account has been closed but this company keeps taking money out of my account. I am NOT sure what I can do without calling an attorney and/or the State Attorney's office
credit card services
Merchant Lynx is a terrible CC server. I signed up with them for my small business ( M & M Shoes & More ) in Doral, Fl. On 10/21/19 I ran a CC from a customer in Honduras ( which I know for 20 y ) for $5, 000.16 and after it was approved by Fichosa Bank in Honduras, Merchant Lynx decided not to release the funds to my account because they considered the charge as High Risk. After sending them ALL the required information to back up the Sale, they denied the transaction, and told me that I had to do a Return on the terminal to cancel the transaction which I did. To my surprise, on Oct 23, 2019 Merchant Lynx took $5, 145.31 from my Bank Account and THEY HAVE NOT CONFIRM WHEN THEY ARE GOING TO RETURN MY $$$. Now They don't want to return the money to the customer but also will not return my money. THIS COMPANY IS THE WORST, THEY ARE A BUNCH OF THIEFS.
sales representative calls
This company will not stop calling my office. They call every single day 3-4 times a day trying to sell their services. The business owner, manager, and every single person who answers the call has told them we're not interested and to remove us from their call list. The representatives are rude, disrespectful and argumentative. When you tell them to remove you from the list, they talk over you, interrupt you and sometimes even raise their voice at you. This company is an absolute scam and very unprofessional. We cannot get them to remove us from their call list no matter what we do. Our next step will be to report them to bbb.
payment not received, poor customer service, poor cancellation procedures
This is by far the worst experience that I have every had with not only credit card processors but any commercial partner period. Ml offered great rates & we changed our previous cc provider. What they didn't tell us is that their cust serv is horrible, they hold initial deposits for weeks & they dont offer assistance with pci compliance in effort to add fees. My overall experience has been that they treat customers as a foe rather than a commercial partner.
1st sign of bad service was on aug 8th when we filled out the pci compliance questionnaire. Its a complicated process filled with a ton of very tech terms. We tried working through this process yet we didnt have any prev guidance from ml or knowledge that we would need this. I called & after an hour on the phone I still had no hands-on customer support & or solid answers. We spoke to a person in pci compliance that instructed us to answer all the questions yes. We did that & submitted then received notice that the test failed & we had to make changes to our server & operating systems. If we dont make these changes we will be subject to heavy fines & fees.
Our business is mostly cash, check & terms but we use cc processing to bill one customer. Their transactions are charged wkly & avg around $xx, xxx a month. Our first wkly transactions totaled $x, xxx. After a couple of days we noticed that the funds had not been deposited into our account, at that point we called cust serv.
I had sensed a culture of bad serv but the second call confirmed my suspicions. Everyone that we talked to was rude & not helpful. Their hold times are very long & we were transferred to various depts before finally being told that the risk dept is who we should talk to. We were not able to immediately able to reach somebody. I finally received a call from ben grimes & he said the transactions were over our avg. This didn't make sense considering that our monthly avg is well above that amount. They requested 3 months bank statements & copy of 1 invoice. We sent this info over to them the next day expecting that our funds would be released. They came back needing with more info which we sent. Days later ben states that its still in investigation & that he had trouble contacting our cust. This is odd since we called them numerous times through the process. Keep in mind that we have been dealing with customer for 6 years & have never had any issues. You might think that this is an isolated issue yet my colleague is going through the exact same problem with his company. His charges are closer to $xx, xxx & his money is being tied up exactly as our is. Seems more like common practice rather than an isolated incident.
I called to cancel the acct on thurs 8/18/16. After a very long time on hold & various transfers we finally got a hold of the cancellation dept. They stated that we would get a call from corp in 24-48 hrs. I didn't get a call & called back the morning of mon 8/22/16. The person in cancellations stated that I had made a call at noon & they still had 3 business hrs to contact me. The day passed & I received no call. On the morning of tue 8/23/16 I called again. I spoke to cristina in cancellations & she said that they had 48 hrs to call me from the previous thurs. I told her that time period had expired the previous day. She then said that it might take them about a week to respond to my cancellation notice. I was speaking to someone in the cancellation dept yet she stated that she could not help me. I asked to speak to her supervisor & she said that there were none on site. She also said that nobody in her office would be able to help since only someone in corp could call me. I then asked for the number of someone in corp & she said that that number was not available for her to give.
We have sent all of the paperwork requested & they have made contact with our cust. On 8/23/16 we still have not received funds. I also have $xx, xxx that are ready to charge yet I can't process ml.
I then got an email from ben stating that we were in the situation because we made fraudulent unauthorized transaction. Unauthorized? We have been dealing with this customer for 6 years and have never had any issues until we mistakenly signed up with this horrible company. Seems to me like the only fraud going on is merchant lynx.
My name is Mya Johnson, and I am filing a class lawsuit towards merchant lynx for the damages they caused to my business. Give me a call, [protected]. I am fighting to get back what I have lost from merchant lynx and others are in the same position. Many many others. This will help your situation such as mine and others. Call me
Merchant Lynx Services - Merchant machine lease
This is the worse company you can ever get involed with. Stay away from them. They are liars. After they hook up your machine and make all these promises of how you're gonna "love" them, the machine won't work. They blew up my internet my router my cameras. Etc, then when you try and call them you go through 100 "800" numbers just to get nowhere. They...
Read full review of Merchant Lynx Services and 4 commentsfraudalent contract
On or about 11/4/11 my company budget windows signed a contract with a rep "peter rehee" from merchant lynx wherein he provided a credit card swiping machine. It was stipulated on the contract that I would only be billed a monthly fee of $59.95.in addition, I would not be billed for any other fees in which it was also stipulated on the contract. This peter rehee changed his number and I cannot reach anyone from merchant lynx. I have filed a bbb complaint in maryland where their corporate office is located and had no other choice but to close out my business account. They stole $728.44 from my business account without my consent. I had repeatedly called them to cancel my account
Mechant Lynx is a scam.
The complaint has been investigated and resolved to the customer’s satisfaction.
rip off
The salesman said one thing & the company did the exact opposite. Stay away from merchant lynx services credit card processing, they are nothing but liars. The salesman finbally called back and said I would be credited, his name is peter rhees, but he was just a liar. I never been so duped by a company as this with no recourse. Stay away. Finally spoke to a manager (sharon smith) and she is as big a liar as the rest of the sales force. No one wanted to even listen and said that it will be withdrwn from my account. I will gladly go in a class action suit.
I was ripped off also. We need to keep calling the State Attorneys office in Maryland. Also we should band together to but these guys out of business. Contact me at lamodeo2001@yahoo.com
danger: no ability to stop calling my business
When I notified this companies telemarketing arm metro lynx that their continued calls were costing my company money they told me they had no way to remove me from their call list. The initial rep claimed to have found us in the yellow pages and offered to stop calling but informed me that thirty others would not. I was offered a supervisor who claimed they found us on salesgenie and offered me their phone number. The supervisor then advised they have no internal do not call ability and could not stop calling. Who trusts a company that without privacy controls to process their credit cards? Beware of this business!
credit card processing fraud
Beware of merchant lynx services - in june of 2010- a salesperson named every from merchant lynx services walked into our front office and "guaranteed" us savings from credit card processing company. Not only are we not saving money - we are spending more! I have tried to get our "sales rep" every on the phone and he doesn't answer - and when he does - every makes empty appointments! I called customer service and customer service gave me the run-around - and a lot of fast talk. This company says 1 thing - but does another. Don't trust merchant lynx services.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was ripped off also. We need to keep calling the State Attorneys office in Maryland. Also we should band together to put these guys out of business. Contact me at lamodeo2001@yahoo.com
There are the biggest Scam Artist and we should file a Class A Lawsuit. Please email me at mariap510@yahoo.com.
i agreed i am a current custermer and they got me with a 4 year contract i they put me to pay 120.00 dollars a month for a terminal that only cost 199.00 dollars. so in 4 years i have paid 5760.00 DOLLARS FOR A TERMINAL THAT ONLY COST 199.00 DOLLARS.
calls 3-4 times per hour
They call my business 3-4 times per hour at least one morning a week and when I speak to a supervisor, they insist there has only been one call. They hang up on you or are horribly rude when you tell them you have already spoken to them. The supervisors don't have a clue as to what is going on and lie to you, trying to assure you they have a record of all calls and it was not them that had called over and over all morning - the caller id tells no lies! The company refuses to take responsibility for the harassment they inflict on small business and continue to waste employee time.
undisclosed fees
Jeff gates, general manager for merchant lynx breezed in one day telling me all the money he could save me and it has been nothing but a nightmare since! My poor little business was suffering and now we may have to close because they keep debiting fees out of my account.
All these people complaining that a company won't stop taking money out of their account. Simple solution. Close the account and open a new one. It's hard to get money out of a closed account. And if your bank is powerless to stop the thievery, you need another bank anyway! Finally, look around, there's a new bank opening every 15 seconds. they all offer free checking! Your ball
liars, crooks, bait and switch
This company came in to my repair shop offering very low processing fees, they then proceeded to tell me my terminal I owned was not compatable and they would supply one free! After all the contracts were signed 3 months later I found out I was in a 4 year lease for my new terminal at a 3, 312. Oo dollar cost to my shop, just so you know you can buy this same terminal any where on line for 175.00 dollars. I know this was not brought to my attension by the rep so I actually contacted thier fraud dept. But come to find out one the tiny places to sign was my 4 year lease so I am stuck in this lease, when I called the lease co. They said at least my machine and paper products were included for the life of the lease. Well my machine is broke and I have been out of paper for 1 year and they won't replace the machine or send me any products... Stay away from this company
Merchant Lynx is the worst business I have ever dealt with. i am a small business owner and I had a local credit card processing company for 13 years. They were great, I never had any problems. However, unbeknownst to me they were purchased by Merchant Lynx in Jan of 2021. Since that time I've been getting charged for fees for the original company AND Merchant Lynx, in addition to a wide variety of mystery fees that I never authorized or even knew about. I did my PCI compliance and they said it was no good. So I did it AGAIN and got the certificate from Merchant Lynx congratulating me on my compliance. However, they are STILL charging me monthly for non-compliance! I have been trying to close my account with them and there is always some excuse, for three months now as to why they can't get it done. They insist they're doing it, but they keep taking money out of my bank account which I never authorized them to do. I am going to have to close my bank account just to keep these thieves from stealing more from me. These people are crooks! Check out the BBB complaints against them... it's chilling that they continue to get away with this criminal activity!
should be put out of business
Merchant lynx should be put out of business. They are preying on unsuspecting legitimate businesses by lying and very unethical practices. Their representatives are trained to omit all of the details. After receiving very poor service and forced to look elsewhere, we are still having our bank violated by them. They use every underhanded tactic to take your money. What they do to sell their machines, service and outrageous charges is next to criminal. They are very difficult to reach on the phone and you can not get a return call. This is our worst business experience ever. We would like them to stop taking our money and return our money.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had the bank do a stop payment for my lease charges and had them refund by a dispute anything else these thieves keep taking.
credit card
Merchant lynx services sale rep paul patterson in annapolis maryland, promises great customer service and lower overall rates all rates all backed by the good name of wells fargo. After you sign, he disappears and his business phone number is no longer active. He won't return my cell phone messages. Paul came to my beauty spa and made great promises that never materialized. I have tried to cancel this service within the first week, (beause they had set up our credit machine to the wrong account, which is they double charge all my clients credit card twice, which creates a huge problem!) I was told by the customer rep. That they cannot cancel my account and promised to work it out? I'm still stuck with the problem that merchant lynx services created to my company. Please be aware of the bad practices that merchant lynx services is getting away with.
do not sigh with them
The salesperson from merchantlynx told me to switch from my original company (federated) to his company and we had an agreement that merchantlynx was going to pay the early termination fee as a result of it. Now, the people from merchantlynx told me that there was no such agreement and I was not able to reach this salesperson whose name is david mccurdy. I think we should all come together and file a lawsuit against this company. David mccurdy should be jailed too. Don't sign up with merchantlynx because the salesperson tells you that the company works with wellsfargo. Jail david mccurdy! Shame on him! Jail him!
The complaint has been investigated and resolved to the customer’s satisfaction.
My advice: Don't trust anything you've been promised but that is NOT IN WRITING.
I have NEVER met a sales person who's first priority wasn't his very own best interest.
I was a customer of this shameless salesperson(David McCurdy) from Merchanlynx. He told me the same thing and the company changed my contract at its will and ignored what I had (the rep said that I could have change the contract which I did not). I paid dearly $600 and I am paying a higher rate now. I cannot cancel the contract now because I would end up paying another $300 plus early termination fee. I spoke to a rep from Wellsfargo and she said that Wellsfargo is only a ISP provider and cannot intervene Merchanlynx's business. I sincerely hope that people can learn from my mistake and do not sign up with Merchantlynx. Jail David McCurdy and his bosses! Best wish to all of you!
I was a customer of DAVID McCURDY as well and was told the same thing I told him I was under contract payment alliance and was told that they handle cancelling previous contracts "we do it all the time" they pay the early termination fee "because they will earn it back in sales percentages" Well He's a LIAR now I am paying two processing companies. WELLS FARGO I'M SURE IS ALSO AWARE OF THIS SALES TECHNIQUE AND SHOULD ALSO BE HELD ACCOUNTABLE! my advise steer clear or both DAVID McCURDY and WELLS FARGO, SEAN DEMBECK, C&D AUTOWORKS INC
Contact Merchant Lynx Services customer service
Phone number
1866 873 2200Most discussed Merchant Lynx Services complaints
payment not received, poor customer service, poor cancellation proceduresRecent comments about Merchant Lynx Services company
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