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Fine Rory~
Obviously you have no intentions of doing the honorable thing and being true to your word that you were sending me a new terminal so, I could fulfill my end of the bargain of processing Credit Cards through your terminal. I am more than happy to process Credit Cards and repay you as our agreement was decided. You simply need to send me a Credit card terminal that works. I am sure you have plenty on hand, it would take all of 5 minutes to put a shipping label and send it to me so, I can start processing cards through it.
Simple and easy. It takes a lot more sense and less energy than screaming at me and calling me a"###ing ###" and hanging up on me. You Not very professional Rory. Hiring an attorney is unnecassary as you have not given me the ability to pay you back through 20% retention of all my Credit Cards processed through you. It simply takes a working Credit card terminal to fulfill the repayment of this loan.
That is all I am asking, please send me the terminal you said you were sending out to me upon return of the obsolete one you sent me. It took technical support several times to Batch out the report & we could not figure out how to process a transaction on it.
Just simply put a Machine on the truck as you said you would so, I can repay you as we originally agreed, which I am more than happy to do.
This can be resolved with out the "F" word and calling me ###.
Once, again I am waiting for a Credit Card Terminal so, we can complete our agreement but, I can not start to pay you back without a terminal to process Credit Cards on through your company.
~Kimberly
--- On Thu, 7/1/10, Rory Crawford wrote:
From: Rory Crawford
Subject: MERCHANT CASH AND CAPITAL FINAL DEMAND FOR PAYMENT
To: "[protected]@yahoo.com"
Date: Thursday, July 1, 2010, 10:20 AM
Kimberly – A working credit card terminal was sent to you. It was confirmed to work before being sent to you and again after it was returned by you. The terminal clearly worked while in your possession as MCC requires that a few transactions be processed before funding. Processing by you through the terminal that was sent to you was confirmed before funding. At no time before being funded did you mention in writing to anyone at MCC including myself that the terminal was not working.
When you were asked why no credit card transactions were being run after having received the funding you explained that the reason was because the terminal was “archaic.” MCC has attempted to provide you with a terminal at no cost to you for the purpose of repaying the advance. You have refused to use said terminal. It being “archaic” is a subjective term and in no way an acceptable reason to not use a machine especially after having demonstrated an ability to use the machine to receive the funding.
As part of the advance you agreed to solely use the credit card processing services of EVO Merchant Service. Your continued use of Global Payments constitutes breach under the merchant agreement. As a result MCC has elected to enforce its right per the merchant agreement to place any and all processing accounts “on hold.” This account and any other account you are found to be using will remain on hold until such time as the cash advance has been repaid in full.
At this point there are two options that are acceptable to MCC. Firstly, you can purchase a terminal that is compatible with EVO Merchant Services and resume processing with EVO in order to repay the advance. The funds on hold with Global will remain on hold until such time as the account is paid off or you elect to direct Global to release 100% of the funds being held to MCC to be put towards repaying the advance. Secondly you can payoff the account in full.
Your current cash advance balance is $1, 885. As a result of your ‘stop payments’ to the seven (7) ACHs MCC debited from your account as part of the remedies made available to MCC in the event of your breach, an additional $245 is owed ($35 per reject x 7 = $245.) Lastly, reasonable attorneys fees of $471.25 have been added to your account as a result of MCC needing to engage an attorney in order to place your processing account on hold as a result of your breach of the merchant agreement. If you wish to payoff, the amount that MCC will accept in order to consider the account paid in full, release the UCC1 lien against the business, release the hold with Global, and discontinue the legal action against you is $2, 601.25
Please let me know how you plan to resolve this issue.
Thanks
Rory
Rory Crawford
cid:image001.[protected]@01C814AB.2DEEB180
450 Park Ave South, 11th Floor
New York, NY 10016
Dir: [protected]
Cell: [protected]
Fax: [protected]
Email: [protected]@merchantcashandcapital.com
Web: www.merchantcashandcapital.com
I have been with Merchant Cash and Capital for just over a year now. I had some operational bumps in my business road and MCC helped me get through them. They have been nothing but helpful in helping my business for he short-term, and I expect to establish a long-term working relationship for the foreseeable future with them. Thumbs up to MCC - highly recommended to to business with. I personally know that if you need anything taken care of or are having any kind of troubles, the Marketing Director has been very helpful to me. He can be reached at marketing@merchantcashandcapital.com. Good luck!
We unfortunately took a cash advance with MCC. It was a HUGE mistake. We had a 10 day period during a slow time of the month in which our customers paid by either cash or check. Because of that Rory assumed we were working with another processor and started to deduct $100 a day from our bank account. When we contacted MCC they said it absolutely not them. We kept calling them, finally we were told our account manager was Rory Crawford. He admitted that they were making these deductions then accused us of breaching our contract and that we were intentionally not paying back our loan by processing transactions through another company. He also said that they found this out by doing an investigation of our company and was given reliable information that we were doing this. By the time we were having this conversation we had several cc transactions through MCC. Rory was screaming profanities at my partner and hung up on him on several occasions. The only way we could get him to listen to us was to scream back. At the end of the screaming match, Rory admitted that he lied, he never conducted an investigation, and never received any information on our company. We just had a lull in transactions and he wanted his money back.
Don't use this company. The are not trustworthy.
F$ck Rory Crawford talk [censored] on the phone. The worst business operation I ever seen. If i live in NY i will Fk him up. NEVER Do business with him.
I am a customer of theirs and was shocked to read this. I have been with them for almost three years and have received nothing other than exceptional service. I never had to deal with Rory, but it sounds like he has been trying to work with you in the email you posted.
I can personally relate to the complaint. I used to work for MCC but quickly resigned. The company is very unprofessional and does not care about its employees, merchants or business partners. A lot of shady business goes on behind the scenes.
The company is soley interested on making profit and staying afloat. MCC is not in business to help merchants with funding.
Do not do business with this company no matter how in need you are for getting a cash loan. Seek alternatives or you will regret it.