Mercedes-Benz International
reviews and complaints

Good day

It has been over 2 Months now that I have not received any response with regards to repairing my vehicle,
Honestly whats going on with your processes, I kept calm asking for help but I am not receiving any joy,
I even lodged a complaint to Mercedes Benz SA
Reference 1-[protected] which was lodged on 05/11/2019
I had spoken to david on 18/11/2019 again who said that this was left in Ashveers hands

Please advise as I am going to be taking the dealership up further with regards to this as I feel you have been given to much of time to rectify this error.

This has been carrying on for almost a year now and the vehicle was brand new.
It has been costing me time off from work as well as insurance being charged for a loan vehicle, I previously dealt with VW and they had no issues, They had loan vehicles for customers with insurance.

At this point I feel strongly that the vehicle must be taken back as I have not received any satisfaction from your dealership.
I have been there for more than 10 occassions for the same issue and not even your staff can find the resolution.
Every person I see says its going to be fine but when I leave the same problem occurs

17/02/2020

Good day
Name: Levashan Moodley
VIN: WDD1770462J046714
Make: Mercedes A250 amg line
Year: 2018
Mileage: 27000kms
Contact: [protected]

I am extremely frustrated as I have purchased my vehicle in 2018 October.
I have experienced issues with the car since 10 - 15000 kms, I reported this to Mercedes benz and they asked me to bring the vehicle in several times.
I have been to Mercedes benz pinetown for more that 10 times and my issue has not been resolved.
I spoke to the dealer principal who was not helpful at all, There only words every single time is we will get back to you but never do, I will book your car in but same issue persists.
I feel annoyed as you employ individuals in a dealership that cannot find a fault and yet they are the experts.
Last year in October/ November I was advised to log a complaint with Mercedes benz SA and they said they would get back to me In a week it is gone more than 3 Months and no response.
I am now getting a squeaking noise from my steering which started as squeaking breaks, My front and rear discs and breaks were replaced and yet the same noises occur.

David was contacted from Mercedes benz SA again on 18/11/2019 and asked what was going on, He advised me that Ashveer is handling case but no response from him either.
I followed up again with David and spoke to Ashveer on 19/12/2019 and still no response.
Reference: 1-[protected]

Please can I be advised on the way forward as I need my vehicle sorted

Kind regards

My car is from us and mercedes benz kuwait (almulla) is taking more than a month only for bringing the spare part for my car, my car in the mercedes benz kuwait garage since 27/11/2019 till now not all the part yet here and they said that it will arrive in 5/1/2020! Then they will work on it.. My car is c300 2018. And the body part needed is the ring and some of the parts in the front interior.

I buy a Use Mercedes Benz on the dealership, paid in full. Because they told me the car going to service and not ready on this time. I need wait for couple until the car ready. I wait for 5 day and ask them if the car is ready? They told me the car was already sold to someone else. I asked for my money back on the dealership, the sales manager Luke said I need wait until the general manager coming and have very bad service for me. I wait 4 hours in the dealership and the general manager never coming, expense whole day in the dealership, nothing happened. And still not get my money yet.

There is an issue with my car that I believe needs resolving. I am an expat in Belgium working here as a diplomat. I decided to buy a car and when I was doing it (December 2018), one of the most important things for me was the Co2 emission of the car. I wanted it to be as low as possible and I was looking for a car based on that. Eventually, I decided to buy a Mercedes Benz CLA Shooting Brake 200d because Mercedes dealership ([removed], Belgium) said it has 106 g/km of Co2 emissions which was also stated in their offer. My client number is [removed].
But, the problem is that the car does not have that amount of Co2 emission, but a value that is much higher. The dealer admits that this happened due to an error in their system which consequently basically lead to the fact that I bought a car under false pretext and incorrect information provided by the dealer. To make things worse, the value on the offer was expressed in NEDC values and WLTP values were not even stated. Now, my car is registered here in Belgium and the registration documents state it has 163 g/km of Co2, which is the WLTP value. The original papers that came with the car state that it has 148 g/km according to NEDC and 163 g/km according to WLTP.
So, the problem is this: the offer upon which I based my decision to buy the car stated 106 g/km according to NEDC, and the actual value is 148 g/km according to the same standard. But, the registration papers took into account the WLTP value which is 163 g/km of Co2 emissions. It seems clear to me that I had been very wrongly informed as I was buying the car and misled into buying a car with low Co2 emission values, when in fact I ended up with a car with significantly higher values.
The dealer admits that the wrong value on the offer was their mistake, but does not want to accept proper responsibility. I consider this to be a serious infringement of consumer rights. I basically did not get what I was buying, but something worse and of lesser value now.
I would like to be compensated or receive a new Mercedes Benz car with 106 g/km NEDC Co2 emission.
I can be contacted at [protected]@gmail.com.

Dear Team

First they repaired a noise coming from the wheels, but by delivering the car i noticed the tilted steering wheel, the problem is that in the next services i wanted to repair it, they said its not done by them and the system doesn't show anything, however after a couple of hours of arguing they noticed that the file is there but was not closed so its not appearing, and they accepted to repair . Again after a couple of weeks i had a simple battery problem, but it took 5 days to repair it with a poor quality of repair and even worse to return it back after 2 days only for another 5 days repair and this to repair again the same problem of battery, they have a supervisor whose name is Kareem, he is really incompetent, the moment I wanted him to make a claim, he argued in front of me with the receptionist ignoring me, he called me outside to talk to me with a cigarette in hand, and that to say a banal apology, also there are many other problems, Like the team attitude, the cleaness of the waiting area, in general they are endangering the brand reputed name of MercedesBenz

for more details please consult your system:
Ref # 7904 TUN 200- Or by company registered name Pro Link Travel Tunisia

My ML 350 bluetech is in Bloemfontein for a EGR Valve replacement, and a engin light check. I was informed by the service advisor that my parts will arrive on the 12/10/2019. Today i recieved a call, saying Germany do not have stock so the parts might be here only the 29/10/2019.

This is Mercedes flagship models and you dont even have these parts available in South Africa. This is very bad for mercedes and their brand. I expected much more from them. Now im sitting without a vehicle for almost a month.

Is this fair? I think there is no excuse for Mercedes in this regard. Dont think i will ever buy a mercedes again nor my family and friends.

As may be seen from the correspondence below, Mercedes Benz has cancelled my service warranty but refused to repay the extension of the warranty that was paid before the warranty was cancelled.

We refer to the email below from Mercedes Benz Rosebank in which they have refused to refund me for the extended warranty.

I believe this decision unacceptable as the original warranty has been made void, ostensibly due to a missed service.

My argument is simply that either the service warranty is void and cannot be extended (and the money for such extension should accordingly be refunded to me) OR the warranty is valid and the extension is likewise valid.

Kindly assist me to resolve this matter.

Yours faithfully
Estelle Logan
[protected]

Sent from my iPhone

Begin forwarded message:

From: Estelle Logan
Date: 08 August 2019 at 10:26:41 SAST
To: Stephen Logan
Subject: Fwd: Motor plan

---------- Forwarded message ---------
From:
Date: Thu, 8 Aug 2019 at 07:52
Subject: Motor plan
To:

Good Day Mrs Logan,

I trust this finds you well.

We have received feedback from head office that unfortunately they will not be doing a refund for the extension that you purchased.

Kindly find the attached premium drive booklet before the current checkpoint 8.11.2.3 and 8.11.2.4 the terms and conditions are listed on the certificate.

If you feel that you would like to take it further please contact CAC on 0800 1333 55 or you may send an email to webmails.southafrica@cac.mercedes-benz.com

Thank you

Kind Regards,

Wesley Coetzer | Finance and Insurance Consultant
Mercedes-Benz Rosebank

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T: 011 252 2300

Email: [protected]@sandown.co.za

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Reg. no: 1982/002346/07 VAT no: 4350116929
Sandown Motors T/A Mercedes-Benz Brand Centre is a Level 5 BEE Contributor
Mercedes-Benz Brand Centre

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My vehicle was towed to MB Tzaneen due to "transmission cooling" notifications on the car and when they alleged they had repaired it but they used super glue, masking tape, cable ties and they didn't remove the radiator instead, the superglued it, and that is not in line with MB standard, which could have also put my life at risk. I paid for their service in full, and for parts that they never even replaced. On the day of picking it up agh MB Tzaneen, it experienced the same problem as I was driving back to Gauteng from Tzaneen. Which led to it being towed to MB Fountains in Pretoria where in I incurred further charges to have the same vehicle repaired for the SAME problem.

I raised the matter up with MB to be refunded fully by MB Tzaneen as they failed to repair and use MB standard parts for my vehicle and also MB fountains ran a diagnostic report that also shows their disgraceful disservice.

My car now in repairs for 6 months. No communication from branch nothing, they answer finally to my email 22.07.19, which half of it is not true, that's why I have requested email communication, but instead they avoided that, now everything is turned their way. They telling me to pick up my car, when it is faaar from ready. It is new car 2018 used 2 monts and after their repair it looks like it was used for ages, there is scratches inside and out and etc. It is far beyond satisfactory. And Mercedes-Stratford behaviour is more that mocking it is disrespectful and humiliating! Bare in mind that in photos car ready for me to collect. I am not talking about damage done by repairer for body of car., as original damage was inside (attempted theft).
Awful

When my C180 reached its end of warranty term I was adviced to extend my warranty to 140000.My service times on the odometer was never exactly according to schedule such that at 120000 it was serviced at around 120500 meaning that the next service was only to be carried after the 1400000 extension which was an oversight from my adviser as well.Now I took my car in at 139990 for service but was refused because it wasn't yet its right time.That means I lost on my last service which lapsed at 1400000 and I feel I wasn't treated well being a long term brand loyal customer for over 13 years.
Registration:DV17SB GP

I am the Defence Attache in the Embassy of the Arab Republic of Egypt in Romania and I am complaining against the Diplomatic Sales Department of Mercedes Benz Romania.
1. I was told by Mr. Ionut Rotaru, Direct Sales Manager, Mercedes-Benz Cars, that the Model 180 C, 1.6 benzine is not made in Germany anymore and I personally doubt that, because he insisted to buy model AMG 3.0 engine, the only produced in Germany as he said.
2.When I wanted to buy, as diplomat here in Romania, car model 180 E, 1.6 engine benzine that it is made in Germany, Mr. Ionut Rotaru told me that, it is not possible to have the car directly shipped to Egypt and again I am seriously doubt that, because the BMW Company offered that shipment without any hesitation.

As a result, the Egyptian Embassy will buy (4) BMW cars 5 series 1.6 instead of Mercedes cars as initially was intended.
Please clarify to me this inconvenient situation.
Colonel/ FAHMY ANWAR ALI ELSAYED,
Defence Attache/ Embassy of the A.R. of Egypt in Romania

I am writing to complain about the noise of my cla200 which was purchased in November, 2018. for the last 6 months, I went to the manufacturer where I bought my car (in Daxing district, Beijing, China) to do the "car check" almost every months. they haven't solve this noise problem till today. the worst thing is their unprofessional language and comments.. when I contacted with them in January, I consulted if this condition is a common thing happened to cla cars.. the consultant answered like, only picky customers would come to here and complain about the noise problem. Actually, I felt really sorry for coming to there as I had depression before. I thought it was because of my mental problem that I heard the noise...
just in the night after the check, I heard the dada noise again, it was really loud. I took videos then. and after I provide videos for the consultant in the 4s store again.
the technicians were willing to help me solve this problem. they stuck soft plaster stuff under the panel. it didn't work though.
finally, I met the technic director today. he told me the truth this time, as my car is an imported car, the current technic in china doesn't allow them to disassemble the panel and check it completely while he thinks it's some parts inside the panel are loosing.
please check the attached videos
Cheers

Yang JIAO
[protected]@163.COM

I have a CLA220 which is about 4.5years old now. In June, my turbo blew while on a long distance trip. This was replaced. Ever since then, my engine light has been coming on. I've lost count of the number of times I've been to the dealership. They changed multiple parts (in certain instances, the same part multiple times). After every "fix", my engine light still comes on a few days later. The most recent fix was for a part that had to be ordered from Germany. The cost was over R20, 000 but the engine still came on a few days later. I feel like the car needs to be looked at by a more senior mechanic. However, Mercedes still insists that it needs to be booked into a dealership. I've been back & forth to the dealership for 6 months and they haven't been able to successfully diagnose the problem. I am not sure how to escalate this further.

I'm writing to you today to explain about a bad experience i had at "Giza National Automotive (GNA) - Mercedes-Benz Egypt" on Monday the 8/10/2018 at 5:30pm while i was with my relative purchasing a new Mercedes C180 Exclusive.

It is appalling to witness an employee "Sales Consultant, Sherif Attya" of such a respected company to behave in such a manner.

Firstly, Sherif gave his business card to me relative and when she gave him her business card in return to facilitate further communication between her and Mercedes in case any additional information is needed, Sherif raised his eyebrows in surprise and commented on her position as a GM "Oh a GM! how come?" which was very disrespectful and too unprofessional attitude insulting to her.

Secondly, while we were in the middle of signing papers, Sherif who apparently is either a very curious person or someone who gathers too personal information about Mercedes Benz clients for malicious purposes perhaps, Asked us a very offensive and too personal question in the most impolite way possible, Out of the blue he pointed his finger at me and he asked "Is he your son?" I cannot figure out why would a salesperson ask about the nature of relationship between two clients let alone that me and my relative are at the same age so it's pretty obvious that his intent was malicious and he intentionally meant to offend her as a lady by asking her if i was her son. and to explain to you how disrespectful was the way he asked i have to mention that while the three of us were sitting he was looking at her while his finger is pointed at me and asking a question about me as if i wasn't there. My friend was very offended and surprised from his question, we both remained silent and didn't reply then he asked the question once again, i replied "Are you kidding?" and that didn't make him stop or apologize; No, it only made him ask more and more questions like are you siblings? have you been living outside of the country?

Thirdly, After we were done with the papers me and my friend left the showroom to the car and while I'm opening the door i saw Sherif sneaking out of the showroom to check our ride which shows his malicious intent more and more after being surprised with my relative's high position and questioning whether or not we were living abroad more than once and insisting to know about the nature of the relation between me and my relative.

Now, i don't understand why are we supposed to go through such an insulting and intimidating experience while we're in the process of buying a 1 million pounds' car?.. Me and my relative who is in the process of purchasing her brand new car from your respectable company were both shocked and disappointed to have been treated and insulted in this way and believe you should be made aware of your employee's actions and what Sherif had the cheek to do.

I trust that this is not the way that Mercedes Benz does business and that you will mention my concern with Sherif about the incident as such an employee should be removed from a customer facing position as it's the front line of the company's public image which could be ruined if such incidents occur more often. Sherif has got to be coached and given a minimum of a verbal warning or a signed warning would be better and that is for your best interest, he should be coached not to exceed the limits with Mercedes Benz clients and not to fish for personal information as this isn't his right or Mercedes Benz's right to gather personal information about its clients. Personally i was intimidated from Sherif and my relative was too!. We are very offended due to the way we have been treated at Mercedes Benz, We are suspicious that the information Mercedes Benz has about us could be released to anyone outside the company through Sherif or similar inefficient salespersons. Sherif has to be removed from his position and a proper investigation should be done to understand the intent behind his questions and insults to Mercedes Benz's clients.
I'm open to discussing the matter further and should hope that you will respond with a solution to prevent this incident from happening again.

I look forward to hearing from you

Sincerely,
Ahmed

My Mercedes C180 CGI died on Sunday 12 August 2018, with my family in tow. Now 15 October 2018 three months later, and my car is still out of service. I esculated the matter to Mercedes Head office last week, and the same old story as the repair agents Stanmar Motors in George. Part had to be ordered from Germany and has been tied up in Customs for the last six weeks. Mercedes must be pretty pathetic to not be able to resolve the issue. I have been driving Merc's for most of my adult life, but now finally I have been cured. This is the last one. If and when it is ever fixed, it will not return to my Garage. In the mean time I had to purchase another vechile and now the proud owner of a BMW X3. My advise to anybody now is buy anything else but not a Mercedes Benz. After sale support is nothing short of pathetic !