Mercantila / Refund Policy
I ordered a Haba Scribbel Desk on January 29, 2010 from Mercantila. The next day (Jan. 30th, 2010), I received an email stating that the product was not available and that I would be refunded.
I called customer service on Feb. 1st, 2010 and inquired about a refund of $617.50 to my debit card. Customer service stated that "Refunds take 10 business day, I know that's a long time."
I filed a complaint with the Better Business Bur. on Feb 1st, 2010. I called Mercantila back and left a message with supposed supervisor, Andrew. I informed him that I was not willing to wait 10 days for a refund.
In all of my years of shopping on the internet, I have never encountered such an unethical, scuzzy, unprofessional, organization as this one. Mercantila's excuse for not refunding sooner than 10 business day..."The refunds are done manually." Sorry excuse!!! Not acceptable. Charging a customer for a product that's not even available...PRICELESS! My advice, STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE. YOU WILL GET BURNED!