MER Air Duct Cleaning reviews & complaints
The good, the bad, and the ugly - discover what customers are saying about MER Air Duct Cleaning
Welcome to our customer reviews and complaints page for MER Air Duct Cleaning. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with MER Air Duct Cleaning.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used MER Air Duct Cleaning's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Stay away at all costs
M.E.R. Professional Air Duct Cleaning is a scam! They print a $79.00 coupon in Ad Pages, come out, tell you they've found mold and construction dust in your vents and heating unit; Point out rust on the heater coils, which I later found out was very normal and expected when condensation forms on Texas homes. The ad says they use a video camera to inspect the vents--didn't happen. The supervisors says they will disconnect the vents, remove them and clean the entire length--didn't happen. They simply vacuumed them out on both ends getting a few feet on each end, certainly not the full length.
That $79.00 quickly added up to $1300 and I was stupid enough to pay it. Not to mention, they damaged another structure in the home and refuse to pay for the expensive repairs, although they are "Bonded & Insured." Do not get ripped off by these people! They should be in prison!
The complaint has been investigated and resolved to the customer’s satisfaction.
Worst company ever
Was recently looking for a carpet cleaning service in my local ad pages. 2 came up, 1 offered 7 rooms carpet shampooed and deep cleaned For 189.00. I only needed 4 rooms cleaned and decided to instead go with MER who said there prices would be better. I wish i could say that you get what you pay for but that would have been welcome. Not only did they do an incredibly bad job but the Price for 4 rooms of what they call "Deep Cleaning" (not shampoo) Was well over 300 dollars for four rooms of from what i can tell was nothing but a steam clean. The carpet was slightly lighter but the stains that were on the carpet remained. I told the guy coming in that i didnt want to spend too much because i was considering new carpet anyway, he assured me that after this cleaning it would look brand new and i didnt need new carpet, but not even close. When i expressed my disgust with the job they did all i recieved was a oh well shrug and off they went. This place is a rip-off avoid at all costs.
The complaint has been investigated and resolved to the customer’s satisfaction.
MER AIR DUCT CLEANING is a FRAUDULENT COMPANY!
THEY ARE NOT LICENSED TO DO BUSINESS IN THE STATE OF TEXAS OR REGISTERED IN DALLAS TO DO BUSINESS.. ALSO THEY ARE NOT CERTIFIED BY THE E.P.A. AS THEY CLAIM TO BE..I HAVE WRITTEN DOCUMENTATION OF ALL OF THIS AND WILL BE TAKING THEM TO COURT. ALSO THEY DO HAVE A RATING OF "F" WITH THE DALLAS BBB.
THEY ARE NOT EVEN LICENSED TO DO AIR CONDITIONING WORK OF ANY KIND!
DO NOT USE THEM YOUWILL FIND YOUR BANK ACCOUNT EMPTY!
These people did an air-duct cleaning for us and it was a rip-off. The worst was that they did a cleaning for my sister who paid much more than us for the same job! don't use them and don't get caught to valpack coupons which is how we found them. These people have an F rating from the Dallas better business bureau.
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