Mens Warehouse / POOR SERVICE!
We went to Mens Warehouse because it was a nationwide store and we had groomsmens in three different state. That was a BAD idea. The tux arrived the day before the wedding which was a REALLY BIG HASSLE to gather everyone up considering it was already so busy. When we got there all the tux fitted wrong. One was too short on the arms, one was wayy big on the chest, one was too short on the length of the pants, and the grooms tux looked like a refurbish tux. The lady blamed it on the people who altered the tuxedos and sent it to them. She said she would fix the lengths of what was needed but couldnt do anything about the big gap on the one tux with a big chest. I was angry because we paid $150 for these. We couldve gone elsewhere and gotten better service and better quality. On the day of the wedding the one grooms tux looked over-sized for him. While another one didnt even get altered because he looked like a penguin walking around because the arm lengthe was still wayyyyy to short. It was awful and embarassing.
And get this. Two tux werent returned on time because of the wedding ending so late. When I went in to return it and to pay for the late fee the lady had us wait and wait while she tended to other customers. She then finally assisted us. She opened one of the tux and said okay, thats it, youre good to go. Me and my aunt were confused at the time because we wanted to pay for the fee but she didnt say anything about it. I figure she was going to take it from the deposit at this point, which was fine. Instead, the grooms with those two late tuxedos got a call from this lady an hour later saying they had to go back in and pay for the late fee. Let me remind you, the drive is at least 20 minutes. The grooms then called me and I called the lady back to have a few words. She was rude. She told me, "well, you wouldve had to wait til I helped the other customers", I told her I'd rather wait then to hassle someone else to have to drive all the way back. I told her thats the purpose I came in was to pay for the late fee. I'm sure she only apologized because she had to.
I would never trust this place ever again for any kind of service. The people were rude, didnt get the job done, and were not responible. It was a waste of money.
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