Men's USA
reviews and complaints

I purchased a hat for $65 and paid $10 shipping. The hat I received in no way resembled the hat shown and described on their website. When I inquired about returning it, they said it would cost $15 to send it back and they would also charge me an additional $25 for the initial shipping! They said it's not worth returning so they would credit me $25 on my credit card. WHAT A SCAM. 100% customer satisfaction? Yeah, right. Just words to make you feel good about giving them your money! Word to the wise-avoid dealing with this outfit. They're not interested in your satisfaction, just their bottom line!

I'm almost sure they steal pictures of clothes from original websites. SAYING THIS BECAUSE I ordered from them several times and never the item was close enough to look like the photo. Colors, sizes, length, style... Everything is different. I ordered a red shirt, they sent me a dark blue one. Even though its picture clearly shows the red color. It's terrible, why don't you fix it?

We bought a $200+ suit that did not fit. We attempted to exchange the suit for suit separates so we could get the actual size of pant needed. The exchange cost an additional $25 as well as $16 in shipping. We chose the exchange item from the website and its availability was confirmed by phone by a customer service representative. We requested size 32waist pants verbally, via email and on a card written out in the returned suit box. They sent us size 36" waist pants and when we asked them to correct the problem they became abusive and lied that we had never picked a size and insisted suit separates weren't offered through their store (The SKU was off their website catalog!) Now we are stuck with a suit that doesn't fit and will cost hundreds to alter because it is so huge. Scam artists!

I ordered a tuxedo represented on the web site and on my receipt as Super 120 wool.
It came with no fabric tag that made me suspicious. Men's USA confirmed I got the correct tux and insist it is wool. I took it to a local cleaner and a taylor and they all confirm it is Polyester.
I searched the web for the same brand and model number and sure enough the same tux is shown represented by other retailers as a Polyester/Rayon blend. Not wool. There is a lot of difference in Polyester vs Wool with regard to price. So not only did I not get what i wanted and I paid too much for it. The fact the tag is missing leads me to believe this is intentional fraud.

I ordered a tuxedo from MensUSA.com for my son’s wedding. We were pressed on time, so I was very anxious about getting it in time for the wedding, so I decided to call to share my concerns. Spoke with Carla, she assured me that they have the size I needed and I will get the tuxedo on time, BUNCH OF LIES. A week passed by, no tuxedo, not even an email with the status of my order. I called them, and they said it could take another couple of days to process my order, REALLY? Finally I received an email saying that they don’t have the size I ordered, but they could offer me size 42 Regular (the size I ordered was 44 Long, you could imagine the difference). Because of the unprofessional staff of MensUSA I didn’t have time to shop for another tuxedo. I had no other choice but to rent the tuxedo at the last moment for my son’s wedding. STAY AWAY FROM THIS COMPANY! IF you don’t want to ruin your special occasion SHOP SOMEPLACE ELSE!

If you are looking for mens suits, I must recommend you mensusa. This store is the best. It has a huge collection of mens suits of different styles and colors. No matter if you are big and tall, you can also get your size suit from here. This store stocks suits of all sizes and for everyone. If you want to present your little one with a suit in his birthday you can order your suit here. I have always been purchasing from mensusa and I am glad to have found this online shop. Apart from suit, the shop also stocks mens accessories.

Good thing i want to share with you regarding the collection of men's suits from menusa company. I purchased my right tuxedos in mensusa last week for my marriage. The suit was exactly fitted me, I decided to purchase any kind of suits in mensusa company only.

There i could see a lot of suits in various colors as every one in need of.

The people who were working in mensusa company helped me a lot in finding the right kind of suits that best matches me.

I recommend mensusa company for every one to purchase the suits

Thanks to mensusa.

I was eagerly looking for a Wedding suit for my brother's wedding last November. Had gone

through several websites for the same; however I was not satisfied with must of the sites I

had gone through...! Then I came across Mensusa and found profound collection of Men's

suit and especially was very happy about the Wedding suit collection. I had ordered it online

and extremely satisfied with the timely service. Thanks

I had a great experience buying from here. I bought a suit and when i got home i noticed there was a couple of spots on the back of one of the sleeves so the next day i went to go exchange my suit. I was told they did not have another one in stock but that they would have a new one shipped to me in 2 days. i got my suit and it was in perfect condition and they even gave me a suit that was a step up from what i had purchased for my troubles. i will return and by more suits from them in the future. By the way jackson helped me and he went above and beyond to accomodate my needs.

I odered a suit on the internet from their site. The suit arrived and buttons fell off and the pants were not hte size ordered. I was told to return the suit for credit and they wouold reimburse me for the shipping back to them. I documented the shipping costs and included the information with the suit. I was credited for the suit and the outgoing shipping. After not recieving the credit for the return shipping I called on several occasions. I was told the check would be sent. It never came. I called again. It never came. I called again and was told to *** Off. I would not recommend this business to anyone. Do not use mensusa.

They sent me the wrong hat, and when I called to arrange to send it back, the guy I talked to was so rude and nasty to me. I have never had a CSR act like it was my fault that I didn't like the incorrect item. I tried to reason with him, and he told me to just "go smoke some ***". What kind of company sends you random crap and then yells at you for not liking it?

Then he said he knows he is "supposed to bow down to people in the Bay Area", but I just wanted them to pay for shipping it back to them since it was their mistake! I don't think that's too much to ask. I would never treat a customer that way. I will never, ever buy from them again.

I purchased 2 suits from mensusa via there website and they sent me the wrong size. I contacted them and spoke with a customer service rep who had zero people skills and was totally rude. Eventually, he just hung up on me. I live on the east coast and had no recourse.

I also attempted to order a suit by calling mensusa and was so pisssed at the salesman that I hung up on him. I have never had to deal with such rude sales people in my life. So I did the next best thing and took my business some place else. I was treated with respect.

I hope the bbb investigates and shuts mensusa down.

Men's USA is a ripoff company.

I purchased a size 42-R suit from this company for $149 plus shipping. When it came, the trousers fit fine, but the 42-R jacket was way big, at least two sizes, probably a 44-R minimum. I called, and was told "No problem, send it back". Like a fool, I sent it back. I should have saved the return shipping costs and just thrown it in the trash.

They refuse to refund anything.They are willing to send another suit (no guarantee that it will fit), and suggested that I just have a tailor re-size the suit.

My latest correspondence with them revealed that they never refund anything. They were perfectly willing to accept the return, (tracking I.D. # 1zRA10070301266479) they just will not give an credit for it.

English must not be their first language either. Telephone calls are useless, as they have difficulty understanding things as simple as zip codes. Emails rarely if ever receive a response.

If you are looking for men's suit, avoid this company like the plague.

These guys are making their money on the poor souls who are not able to return the knock-off suits they are sold in time for any refund. I had to put a stop on payment through my Credit Card company to get the extra 10% they charged me back. These theives claim for a 10% restocking fee, but charge 20%.

MENSUSA, is a fraud. What the say is wool, is truely a polyester material with a fancy label. I have seen the same material at Walmart, it's called George brand! They sew those labels on the suits.

This company needs to be held legally responsible for it's behavior. They are stealing from people and they need to pay.

They come to this country and take advantage of the rest of us who want to make an honest living...send them back, the rest of us don't want them here. Leave room for the honest people who want to come here and make positive difference.

Like the other reviewer said, you have been fore-warned.

Good luck.

At any cost, stay clear from mensusa.com / Mensitaly.com. These jokers claim that they are Italian. They are about as italian as saying a Ford automobile is assembled in Europe. They have literally ruined my wedding by canceling my order at the very last second. MY fault for trying to save a buck. NEVER again!

The westwood boulevard store is about as filthy and disgusting as any business i have ever seen. If you are from the Los Angeles area, the only thing comparable would be the Slauson Swap meet. The owner is a young Persian kid who is named Ashkan. As he screams at any customer entering the store salivating at the prospect of a sale, he WILL in fact, tell you to get lost if you didn't make an appointment or aren't 'buying'. As i have read on other threads within this forum, This is as about as accurate a description gets!

ALL suits sold are made of polyester, NONE are wool. All tags are cut out of each suit as to hide its true nature. The suits are purchased from Santee Alley Downtown Los Angeles, and are marked up drastically. This is also what is known as a Dropshipper company whereas each suit is shipped from a remote location. You are sent whatever suit matches closest to what you are looking for. You will NOT be getting the exact style number you are looking at! I have received THREE wrong suits from them before i turned to doing a CC chargeback and visited their location to confirm. NOTE: They are already in hotwater with their Merchant provider and will do absolutely anything to appease you at the point of you NOT doing a chargeback. Ask for shipping both ways to be refunded as well.

NO one in this company is who they say they are. NO michael, Valentino, Shawn, T.B Shapiro, Michael Anderson, Angelino etc... This company is already under investigation for its multiple personalities and ownership claims. The sole idiot in charge is a young Persian kid named 'Ashkan'. HE is the person you will want to talk to, and the one who authorized my refund. He is also the rude fellow who hangs up the phone in your face after insulting you. (goes by the name angelino, valentino AND shawn.) This ONE person is responsible for the mess you will get yourself into if you shop with these guys. If you call there, and they say that there is no 'Ashkan', they are simply lying to you. It has always amazed me at the middle eastern mentality on the fascination with wanting to 'be Italian'. They mimic their names, fashion, styles and prospect of trying to emulate them business-wise. When in fact, they are a self loathing bunch of ###ic dweebs who provide customer service similar to a mugging.

Mensusa is extraordinarily afraid of chargebacks as it affects their merchant account provider and its relationship to do business. Under no circumstance hesitate in getting your money back. They will cooperate to the fullest extent of 100% refund if you enter a chargeback. Shipping both ways included. Do not settle for anything less.

This horrible company will delay and bamboozle until it is too late... Countless weddings, anniversarys and events have been ultimately ruined by these jokers. Call them and 'pretend' you have an issue or a question and first find out how rude they are to you. Make them explain in detail their policies and guarantees. I in fact was promised a refund over the phone, and never got one until I had to forcibly implement it through my cc company. Unbelievable lies and railroading is what you will get with these guys!

Need I mention as well, that they have a fake bbb page on the net!

This company is extraordinarily afraid of chargebacks as it affects their merchant account provider and its relationship to do business. Under no circumstance hesitate in getting your money back. They will cooperate to the fullest extent of 100% refund if you enter a chargeback. Shipping included. Dont settle for anything less.

These people at mens usa repeatedly lied to me about having a suit in stock in a particular size, then they said that it was on the way to me and it never came, and then when I finally confronted them about not getting the suit I paid for, they hung up on me 3 times! Do not order from this place, they are a total scam and will send you whatever they have that is not what you ordered and then you'll have a miserable time trying to get the right thing and then they'll pretend its all your fault!