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1.6 736 Reviews

Menards Complaints Summary

105 Resolved
615 Unresolved
Our verdict: With Menards's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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7:25 pm EST

Menards days off work

This is a pretty bad place to work at. It's not the job itself but it's the management. First off most of them are very rude and honestly don't give all the details to the guests or employees. Secondly Im in the Army Reserves and whenever I tell managers I have to be gone a certain weekend they act so pissed off and even put extra work on my Friday night. My weekends usually start on a Saturday and I have to drive two and a half hours away to get there so I leave right after closing. The managers will not let me leave a little after close. They keep me there until 10/10:30 at night. Therefore I don't get back until 1 a.m and I have to wake up at about 4 to go to drill. Management here is awful.

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3:15 pm EST
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Menards ripping off employees

I worked at the menards iron ridge wi. Dc for 1 year and 6 months i would not recommend that place to any body for a job, this is how i got ripped off for a 500 dollar hop to it bonus, they have a fall hop to it bonus that runs from september to november 1st, and you work all your scheduled hours you earn a 500 dollar bonus, sounds simple enough right? Well not so fast, they scheduled you to make the bonus working 42 or 43 hours a week, and you make that no problem you have that in by friday. Witch was october 31st. I gave them a 12 day notice when all i had to give was 10 days, that i would be leaving and my last day would be november 1st. Well november 1st was a saturday and i was not scheduled to work that weekend because i worked the saturday before. When i turned my time card in at the end of my shift on friday the 31st i asked the department manager if i still would get the bonus and he said yes i had more then enough hours to make the bonus. Well the last time i talked to him he said i would not get the bonus because they go by the last day i worked. But you said i had enough hours in to make the bonus. He said right i know you did, but payroll said they aren't going to give you the bonus. I would not recommend menards as a place to work ever

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3:55 pm EST
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Menards utter incompetence

Online ordering nightmares. In the past few months, my online orders have been (A) lost (B) canceled without notifying me (C) notified me that they are available for pickup... when they are not (D) told they were canceled and refunded... when they were not.

The staff are friendly and trying - but their systems and processes are stuck in 1970.

EDIT: it gets worse. They finally issued a refund for an online order - to the "menards.com inter-department code". I went back to the store and they told me there was nothing they could do, and that I could either "email menards.com or dispute it with my credit card company".

Seriously I have never dealt with such incompetence, lack of accountability, and lack of empowerment EVER in retail. The management of Menards should be taken out back and flogged with a 2x4.

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7:54 pm EST
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Menards do not apply at menards-stay away.

They are the worst place to ever work, they don't train you right, and if the GO's corporate comes in you walk on pins and needles with them and management, If corporate doesn't like the way you look or talk to them you will either be fired or demoted. Everyday you wondered everyday if you were going to have a job. They are also a very unsafe place to work, when you work there if you have a question or need help they all disappear or they say I'm too busy. When you as the employee has something that's broken down you tell management to call someone to get it fixed, you will wait for six months to a year before you get it fixed, in the mean time your supposed to make do with what you have, training is a JOKE, the pay and pay increases are a JOKE as well. They buy the cheapest parts and also hire the cheapest company to come out and fix things for them and then when the company comes out to do the job they want the price even cheaper, and that's why nobody wants to do any work for them, believe me I know a lot of people and talked to them and everyone that I have talked to said they will never do any work for them. Of course buying anything from Menards its cheap, cheap, cheap, they buy bottom of the barrel junk and then when you get home to use it, it breaks down on you or it breaks completely. Menards is a bottom of the barrel, cheap, crappy place to work. Anyone I come in contact with I tell them not to apply or if they think of working there I tell them to run as far away from them as they can, and I'm making it my life's mission to tell as many people as I can. This company has no business being in business, Menards really needs to be shut down for good. Nobody should ever be treated like that for the company they work for. I hope the lady in Michigan who is suing Menards for her husbands death because of Menards GROSS negligence and complete disregard for safety of other employees and customers and the lack of training the employees receive. I hope and she deserves every bit of that one hundred million that she is suing for and shuts the company down. There is no need for Menards to even exist.

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freedom from menards
, US
Dec 14, 2014 2:53 pm EST

I agree with you 100% on how aweful Menards treats their employees and just abuses them. I have been telling people about my expirences as well on web forums. I think they have no idea what OSHA laws are as safety is ignored. Its sad that the guy got killed like that, but it doesn't surprise me which is sad. I have seen freight fall from an overstock shelf on an old lady once and luckly she didn't get badly hurt. All in all, Menards is not an employee friendly place and people just stay clear of working here!

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3:51 am EST

Menards empty confirmation email and no idea where the order is

I bought bar equipment from the company www.menards.com. It was bad experience, ‘coz the seller fooled us. I paid about $2, 000 for the order and delivery, but the seller provided the empty confirmation email. I sent several emails, but no response. After 3 weeks my order hasn’t been delivered. The seller continued to keep silence. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.

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3:30 pm EDT
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Menards - Avoid working at menards at all costs!!!

Menards is by far the worst job I have ever had! Good place to shop but not to work. Nothing really positive to say. I was glad to get out of there and using my degree for a new and more rewarding career. Good place to work as a student, and they work around your classes. IPS if your store qualifies. Extra 2.50 on weekends. Met some good friends there. Most...

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10:37 pm EST
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Menards horrible treatment

Here is the letter I forwarded to corporate

On January 12, 2014 my father purchased two bathroom fans online, order
#xxxxx. He came to the conclusion,
after making the purchase that the fans were not fit for his needs and he
needed to return them. On Saturday, February 15, 2014, we went to Menards East
Green Bay, store # 3123 to return the fans he had purchased previously and to
purchase some other needed items for one of the renovation projects he is
working on. He was told by the representatives of the store, Randy Van Straten and Nick Wanless, that in order to return the items he would be subjected to a restocking fee because these fans were ‘special order.’ The issue here is that prior to checkout, on the website there is nothing that states anything about the item being a ‘special order’ or anything stating that if you do try to return said items that they will be subject to a 25% restocking fee. The site should clearly state those said terms otherwise anyone is misled into believing that they can return these items without any repercussions. While these two issues about the website were expressed to first, Nick Wanless he was not helpful but at least considerably understandable of the situation and he knew his hands were tied. Next, we asked to speak to the next person in the chain of management, we were directed to Randy Van Straten. Randy was far from helpful for being a general manager. We showed him through our whole process of utilizing the website and how we checked out to even prove to him that there was nothing indicating the 25% restocking fee from our items. There was more of an issue with Randy than just not being helpful his demeanor, tone, and attitude were degrading. He even took things as far as saying, “I can’t buy these fans back; nobody is going to buy a$400 fan.” He talked down on my father, like he has not made any purchases or returns with Menards in the past. He has always been a very loyal customer. I am quite sure the company is able to view through my father’s information the amount of purchases he has made here. You would think with all of the money and the time he has spent here he would receive slightly better treatment. He immediately received no help from Randy and when we asked to speak to whoever was above him, he rudely said, “Go ahead, John Menards.” This is obviously not the correct chain of managerial staff to go from a general manager to a CEO of such a large company, but we said okay asked for the contact information. He then handed us a comment card and turned away. My father was actually quite offended that he acted in such a way that he immediately left the store and decided to not even make his other necessary purchases. After making so many purchases with Menards he has never had an issue with any returns. As an onlooker to the whole situation I cannot get past the thought of what just happened, the treatment he received from a general manager was far from acceptable for any type of business, I am completely appalled by the service of Menards. Feel free to contact him through the information of his construction company, xxxxxxxxxxxxxxxxx. I am sure Menard’s has his information on file. If you would like to view his credit card purchases to help Menards understand the frustration he may have I am quite sure he would be happy to provide a representative with that information.

Regardless, I appreciate you taking the time to read of my concerns.

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Steven13
Dexter, US
Jul 24, 2020 12:38 pm EDT
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I am very interested in talking with you about your experience, but I think all information will be blocked out as your Father's company info was. I had the same experience with bathroom faucets and have filed a consumer complaint with the Wisconsin dept of consumer affairs. The fact that I am in Michigan and Menard Inc is in Wisconsin left my investigator at a disadvantage, but they may be able to do more for you! I know this was a long time ago, but if you file a complaint, it will at least go in their open records and may help others. I am heading to small claims on my situation and may even consider a class action suit. I am on this site via facebook and would definitely respond to a reach out there if you can find me. Nancy Harris

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ScamsatMenards
Chatham, US
Mar 05, 2014 2:47 pm EST
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After mailing in my rebate for 74.55 and waiting ten weeks, no rebate. Went to the Menard's store, they could not help me.
Menard's store was located in Springfield, Illinois West Side of town.

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5:32 pm EST
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Menards work

I worked at menards over 4yrs, they are cheap cheap! People laugh when i tell of the local holloween parade when they asked employees to provide the candy to throw to the kids. ( no kidding) The managers make sure parttimers don't get enough hours to get profit sharing. They do make you work past your scheduled hours all the time. Insurance offered to parttimers is a joke, employee turnover is amazing. Keep in mind john menard is worth over 10 billion, and you get 20cents a year raise if you pass a test.

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freedom from menards
, US
Nov 27, 2014 1:32 pm EST

Amen brother! Menards is not an employee friendly place and not the worst job out there, but its right up there as one. Most managers are incompatent and unprofessional. I wonder how some of them get promoted to these postions? There benefits suck and agree the health insurance coverage and high co-pay sucks. For the amount of work you do for this company, there too cheap to compensate their employees accordingly for the work done. Not complaining about having to do the work and having to prove to them that I'm a good reliable worker but come on. As a result, who wants to work here if you get treated like crap by most managers, have no work/life balance, and low pay/subpar benefits. This is why you guys have such high turnover and can't keep the talented, hard workers in order to keep the stores operating correctly, because they realize they can take there talents elsewhere who will treat them ethicly and compensate them better.

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8:13 pm EST
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Menards extended warranty

Do NOT buy your appliances at Menards! Bought a brand new Amana Stackable washer/dryer front load set in 2011. I also purchased the 2 year extended warranty. Within 6 months, the belt broke on the dryer. Waited 2 weeks for that to be repaired. Now, I have the wash machine giving me trouble, will not spin out the water. Called on 11/14 and waited until 11/20 for a repair man thru that horrible A & E service contractor. Repairman came out, ran some codes on it, said there was nothing wrong with it. I suppose I am to disregard the smell of burning plastic coming from it, or not be bothered by the load of soaking wet clothes that won't spin out! Service man told me to unplug and reset it when it acts up, other than that, nothing wrong with the machine. He wasn't out of this driveway 10 minutes, when the machine quit. I now have an entire load of soaking wet clothes sitting in it...and...wait for it...yep! They are SO sorry, they can't get a repairman back out here until 11/29! So I am supposed to be without a washer from 11/14 - 11/29? HORRIBLE SERVICE-HORRIBLE WARRANTY CONTRACTOR. Shop at Lowes or anywhere else...I will never again buy so much as a 2 x 4 from Menards!

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upbaja
Negaunee, US
Mar 02, 2014 7:36 am EST

You should have insisted that the repairman stay there while you attempted to wash a load. Your fault for not presenting the problem to him before he left! Speak up for yourself!

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1:41 pm EDT
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Menards - pets

I'm DONE shopping at Menards! From now on I will be shopping at LOWES!!! They allow me to bring my dog in with me. My dog is cleaner than some of the employee's I have seen at Menards...AND MY DOG IS SMARTER than a lot of them that work there too! Stick it where the sun don't shine Menards! You just gave LOWES my business!

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11:12 am EDT
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Menards refund

Purchased and item and paid $200 cash for the item. Did not keep my receipt. Sometime later, I attempted to return the item and was prepared to get in-store credit and even an amount lower than what I paid since I did not have a receipt. Unbelievably, when I went to the return desk, the store manager said my "circumstances were suspicious" and he claimed I stole the item because I did not have a receipt. He confiscated the item and asked me to leave the store. I called Guest Services and filed a complaint. They did not get back to me. I called them a week later and they said they could find no evidence of purchase and I would get no refund; and the store would "hold" the item until I could prove I bought it. Do not pay cash at Menards and do not attempt to return a cash item without a receipt. You will be treated like a criminal and your item will be confiscated.

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ScamsatMenards
Chatham, US
Mar 05, 2014 2:39 pm EST
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Waited ten weeks for a 74.55 a Menard's rebate that never came. Went to the store and was told they could not help me.
Got on line and could not get the problem resolved. What a scam.

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1:14 pm EDT
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Menards non delivery of supplies

in june 2013 vinyl stone was ordered from kenosha menards, the clerk put in the wrong order number andthe wrong stone came in. the order was reordered with the right number. after 10 days when asked where the oder was they replied it would take 3 weeks. i called the manufactuer in canada and they said they ship 4 days after order recieved. back to menards and they go loking for the order and then say not placed because only ordered 1 and 1/2 box not 2 boxes, they had failed to call and say must place order in full boxes. another delay. next order put in 7/11/13 and menards said they would expidite the order but after 10 days agin they say now maybe by 8/1/13. how do they stay in business with this kind of practice.i used to be a good customer. no more. i will spend my money at a store that cares about it, s customers.

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delivery man
Eau Claire, US
Jul 24, 2013 10:02 am EDT

Had had to review the order and sign for it when you paid for it so you paid for what you ordered. It is not Menards fault that you did this. I buy at Menars all the time and things go great for me. Take responsibility for you own actions and do not blame otheres!

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10:33 am EDT
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Menards night store manager

I had just exchanged a hummingbird solar light and a few other items in a cart.
I didn't want someone to steal my light so I took with me into the restroom with
my reciept in my hand! A employee was coming out of a stall as I was going in.
I walked past her to open a stall door and the box fell and the light pieces fell
out all over the floor. I picked them all up, In the meantime she watched me as I
did this. I then went into my stall. I heard her wash her hands, dry them with the
hand dryer. It shut off and then I did not hear the door. So I figured she probably
thinks I'm stealing this light. So I start counting to see how long she stands there.
It was over 30 seconds. Then all the sudden she shuts off the light and I hear the door!
I was livid! I yelled " I have a reciept you idiot!. So I went to find a manager.
So I don't have to go far and I come upon a guy who looked NO older than 30. I wait
for him to stop talking to a customer and ask him to pleas page a manager. He said
I am the store manager. Which I don't think he oversees the whole store due to the
fact it was 7:30pm. So I tell him what just happened and he has a slight grin like
he's amuzed. And aks for a description. I give him one. he said I don't know who
it is you are talking about. He says well I'm sure she did not do on purpose. I
said she did because she probably thought I was stealing the light. He just keeps
grinning like its a joke. I said you a piss poor manager. I said it was pitch black
and I could have easy fell. I start to walk away and he laughs. So I whipped around
and said I don't think its funny. What if I had, had a kid in their with me or was had
issues walking. He said you aren't giving me an oppurtunity to do anything. I said you
haven't made any attempt to do anything besides laugh and thinks it a joke. He said
maybe she did on accident. I said I don't think so due to the fact she waited so long
to leave. I said she should be reprimanded at the least. So he asked me to point her
out. I did and he said it was her first day and checked out my few items and left the
store. Only to get halfway to my truck and he was behind me yelling at me saying he
talked to her and she said it was an accident. It was her first day like she is going
to say "yeah I did it on purpose." What a dumbschit to think an employee on their first
day would admit to doing that. I said of course she says that. He says why would she do
it on purpose? I said do you live in this era? People can be childish! He said do you?
He asks me if I turn my lights on when I go to the rr in my house and then off when leave
the room. He just kept ANTAGONIZING me! He kept arguring with me for about 4 mins in the
parking lot by my truck, I finally told him you better get the F away from me if you know
whats good for you. The look on his face was priceless! But he made another comment about
her doing it by accident and something else and I told him he is a piss poor manager if he
really believes that or an employee is going to tell him they did it on purpose! Wow quit
breathing my air! The smart, sane people need it.

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Menards Ultradeck

After we decided to spend more on our decking than using normal wood, we were shocked when after about 4 days, the decking had faded to white! It just took a few days... Not years, days! When I called to complain, they explained that it faded by design! They pointed out that their brochure showed this very clearly.

So, I found the brochure and found that all of the pictures are of the unfaded ultra deck. However, on one page in a very small photo, it says the decking will fade. I asked them why all of their pictures were of the unfaded wood? They had no answer. They also explained that the company that manufactures the ultra deck is owed by menards.

I asked for some kind of compensation and they basically said no way, we designed it this way. I explained that I could understand fading after about 10 years... Not 10 days. They didn't care.

I have no idea if other composite decking fades this way, but do your homework. We should have... Here are some pictures

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Dan Smyth
, US
Jun 21, 2020 11:32 pm EDT

This is a most terrible deck system!

Its embarrassing to do your best to make cuts go well, only you have the quick cap move so much with the heat and cool of each dday!

I will never install such a product again. As it is now, I have spend over 100 hours repairing issues that never should have happened.

Poor material design, and no care to the end product. Quality. Shot at best! Call me. And I will explain!

[protected]

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Frustrated women
, US
Aug 25, 2019 11:04 am EDT

I purchased the Menards ultra deck quick cap to go over an existing deck. The product is terrible. It has warped and the edges are cracking. I have spend nearly over a year going back and forth with Menards on this. They keep blaming it on the existing deck below. I have talked to several people and they say there is too much moisture that is trapped and this is what happens. Terrible product. They said they would replace the decking but what about the labor? That was just as much as the decking. Then they offered me a measly $250 store credit. Why would I want to buy anything there!

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Seed guy
Waupaca, US
Jul 06, 2013 10:34 am EDT

I just purchase the ultra deck handrails and spindles to replace wooden ones on my deck. I'm fairly handy as I've built a couple of houses, do all my own work, etc BUT the ultradeck handrail system is not for the inexperienced. The metal inserts fit well in the handrail when empty, but when you have spindles in place you cannot slide it in place without a whole lot of gymnastics. The product looks nice but unless you are fairly experienced in these types of difficulties, purchase another brand or hire a professional to install it for you.

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Menards training

A great place to work? I think not. I took a promotion with Menards in another state thinking it would be the greatest thing ever. Boy was I wrong. I have received NO TRAINING despite what I have to teach myself and then when I get something wrong instead of being showed the correct way to do it, I get nothing. The half-hour lunch is ridiculous as well especially for a management position. What kind of person wants to work for a business where you're given little to no direction and when you ask a question you get a blank stare and they just walk away? And the daily emails from corporate are especially fun. I almost feel as though they have nothing better to do than send emails to employees stating everything they're doing wrong. I have been told that I will be getting "help" through the manager helping manager program, but I honestly think that's a rumor. My advice to anyone seeking employment is to steer clear from this place unless you enjoy not eating, sleeping, and constantly worrying about the GO being on your ###.

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freedom from menards
, US
Oct 30, 2014 8:26 pm EDT

Also, Menards lacks good training and you feel a lack of direction and accomplishment. It seems there is no consensus from the GM's on how things are to be done or run in accordence with corporate policies. They pretty much feed you out to the wolves and let you learn on the fly which leads to many unhappy customers. They rely on the in-home training which you don't get paid for and have to do on your own time. It teaches you the basics and not the more technical stuff of products sold needed when customers ask you certain questions. The GO's (corporate) monitors the cameras to spy on employees, not to catch theives. I seen this from my managers too with the GO's being up there ### for stupid stuff. From this, I think the GO's lack any common sense and knowledge on the daily upkeep and opperations of a store. Most of there tasks and projects don't make sense and often the goals of getting projects done are unattainable. When you are doing a project, they never have enough supplies (like shelves, peg hooks, tools, etc.) to get the project done on time. All in all, I think there crapy treatment and underpayment/poor benefits for employees drives away the talented hard workers needed to keep Menards opperating properly. Eventually, these problems will catch up with them in the long run and they will be forced to make a change or go out of business.

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freedom from menards
, US
Oct 26, 2014 6:49 pm EDT

The comment about training and help from the GO/managers by XuGhostyl is a lie. Nothing wrong with Menards? LOL, what are you smoking? Menards is by far the worst job I have ever had! This job is the typical dead end job unless your in corporate. They use IPS and just enough benefits to lure unsuspecting people in, but it doesn't make up for the lack of pay and perks, no work/life balance, and the crap/harassment you have to put up with daily there from rude customers and clueless co-workers/bosses. All their money and benefits isn't worth your time and sanity to stay here in the long run. I used to work there for over 2 years and quit, because I found a better job with my degree. I got tired of being treated like s&*t by the mircomanageing and disrespectful managers and being taken advantage of for being a good hard worker. The hard worker never gets appreciated or feels a sense of accomplishment, and we get the rath of the GM's when things are not done right by others, because they know we will pick up the slack of the real lazy workers. The hard worker is the pack mule for this place since alot of workers are incompantant which means we get the s&*tty shifts, working every overnight, and closing then opening the next day. If your a good worker, it seems management wants you there during all hours of operation until you feel like your practically living out of your car as if you don't have a anything else going on in your life such as taking care of a house, family, etc. There is no accentive to move into management and the contracts managers have to sign are rediciulous and even break labor laws. Your managers are underpayed and have to work long long hours, especially on your weekends on. Work 55-60+ hours every week, no thank you! OT and the bounses, if you get them, somewhat makeup for it but not worth getting burnt out for. The benefits Menards gives full timers are laughable, especially your health insurance coverage/cost and vacation days intially. Seriously, why do you have to wait a year to get vacation days and no sick days? Do you think people never get sick or get burnt out? Really, good companies know workers need a break once in a while and offer some sick days and give vacation days to their workers before a year! This is why you guys have such high turnover and can't keep management postions filled. The place is a joke and is ran by a bunch of greedy heartless people who don't value their employees hard work they do for them and don't give them proper compansion/benefits and rest. Stay clear of working here! I get payed more and better benefits, treated with diginity, and have a work/life balance at my current job working 40-45 hours every week Monday-Friday.

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XuGhostyl
North Platte, US
Oct 18, 2014 1:47 pm EDT

I have been working their for yrs and never once had a problem we are allowed breaks if u meet the right time like u have to have over 7 hrs and 30 mins of work time before ur allowed to go on break which means if u work 12 to 8 that's 8 hrs which means ur allowed a break u also get a few 10 min breaks i get tons of help and training when i need it or if I did something wrong so honestly I think ur just bashing on them for no reason unless u got fired and just want to go after them so stop ur ### nothing is wrong with menards and get a life I mean come on girl

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Menards damaged my car in lumber yard

My car was damaged by lumber that they unloaded into the middle of the yard (right in front of my car). After I loaded my lumber, I pulled forward and went up and over a load of 2x4s left in the middle of the drive. It took a tow truck to lift me off and caused $1, 300 in damage. They filed a claim with their insurance company who told me it was my fault. I contacted their offices to resolve but they blew me off. I filed a suit in my local small claims court. It took 6 monthy, patience and a $250 filing fee. I did it on my own without an attorney. They sent a high priced lawyer from their WI corporate office to fight the claim but my picture and common sense paid off. I won and they had to pay my court costs. Menards will try to get away (and fight) anything. Taking them on like this might be the only way to get them to take responsibility. Good luck.

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Menards interior closet doors

We recently purchaed new interior doors and closet doors from Menards. All were Mastercraft doors. All of our closet doors were professionally installed. The closet doors keep randomly falling off. We are afraid that one of them is going to fall off on our 11 year old son. Menards was no help at all. We have to contact the manufacturer WTH. Stand by your product Menards, this is now a safety issue for you.

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fixitguy
, US
Jan 29, 2013 11:41 am EST
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I agree with ohhenry. This sounds like an installation issue. A second opinion by another installer is a good idea.

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ohhenry
Monroe, US
Jan 18, 2013 3:07 am EST

Sounds like an installation problem, not a manufacturer problem. You appear to have the same disease as most of the nation right now, you expect "someone" to take care of your problem. I suggest you get a second opinion by another "professional" to be sure the original "professional installation" was done properly. If you are truly afraid of a door falling on your child, take it down before the 11 year old gets injured for Pete's sake!

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5:43 am EDT
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Menards anti-consumer actions

A little RANT about CUSTOMER NO-SERVICE at Menards

[Posted this earlier to Menards Memes and just now hit up the Clark Howard page hoping that somewhere along the line the pencil pushers at Menards will see the problem and how it is perceived that shoppers may view how they are being treated.]

They need to fix the registers in Michigan City, IN so that #1, the screen on the payment device which used to display items and prices as they were being rung up, returns to showing the register data for the customer; and #2, that the register AND receipt reflects the true unit price when ringing up items on sale.

Seeing "12 @$3.99 $42.24 ($47.88 - $5.64)" doesn't clearly inform the customer during checkout that the item rang up at $3.52 per item.

Looking OVER THE Cashiers shoulder (cause I can no longer view the tally on the customer's pay pad) I see a price I know it isn't. I ask the cashier what it rang up as... He doesn't know cause he doesn't get the info either, and has to pull out a calculator he has and divides the extended price by the unit count. OK, thanks, that's the price it is suppose to be but I couldn't tell from your screen.

Any casiers her, I'm sorry, for I'm sure that my staring over your shoulder at your screen to see what is being rung up creeps you out, but it's my money I'm spending there, and I believe that as a customer, I deserve to know that I am being charged fairly.

Please pass it on to whoever might FIX THIS PROBLEM. Last week I already sent an email to the customer service address on the company web page, and have yet to hear any response. Today I complained on my way out after spending $170 to the customer service desk and got the impression that it wasn't going to be passed on. I'm not sure if I'll wait till my next trip or not before I start hitting up various consumer media groups. I'll sleep on that one, but if I do, Clark Howard's group will be one of the first who's attention I bring this anti-consumer move to. Please, pass it on. I really do like Menards and really don't care all that much for Lowes (next door to my Menards) or Home Depot (next door to the next closest Menards to me.)

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RarelyComplain
Warren, US
Oct 10, 2012 7:53 am EDT
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It has been that way in MIchigan as far back as I can remember. The cost to maintain the area where you turn in the bottles/cans is essentially added to the price of everything you buy in the store, so its in their interest to make you use that money at the store where you returned the stuff. For whatever reason, they like it that way and even though it has been challenged, it will never change.

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upbaja
Negaunee, US
Oct 10, 2012 6:49 am EDT

It is new software, and I am sure there will be changes in the future. Example, Michigan has a bottle deposit, but they did not have the foresight to figure this out, so to give a customer bottle return money, they have to do a "no receipt" transaction, get one of their bosses to ok it, then try to push you taking that money as a store credit. It is a work in progress, for sure.

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RarelyComplain
Warren, US
Oct 08, 2012 9:00 am EDT
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It's inner city style math, now the norm, about time you got used to it. To illustrate, just think of the myriad ways you can manually (pencil and paper) work out the problem " 3792 X 4.07 = " Some methods are the most intuitive using established math rules; and others use operations that are not logical but some liberal at Cornell thought was "easier to teach."

They (stores) all do it, and it makes just as much sense as the obnoxious remark you get from the supermarket clerk.."Thank you Mr So-and-so...you "saved" two dollars and sixty three cents"

No I didn't. I SPENT sixty eight dollars and forty five cents, you nitwit.

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Menards lazy managers

The managers in the Spencer location are about the lazziest people I have ever seen. Don't ever ask them for help because they dont know what they are doing. I asked Nick for help and he passed me off to am employee that couldnt even help me . Then when I was fed off going off to Bomgars I could see him in the break area talking to fellow employees what a lazy young man I hope they never give him or the other one chris a store It would be a sad day for menards..

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Menards security

Hi. I shopped at Menards Naperville, IL store today and have never been so embarrassed in my life. I needed to do some measuring to make sure I have the right sizes to complete my purchase, so I took the tape measure and put it back somewhere in the isles. After checking out the security guy caught me outside the door and blamed me that I stole that tape measure. When I told him that I left it somewhere in the isles he wanted me to go back in the store and show me where. Then after checking my pockets he just said "Alright, have a nice day". That was so embarrassing and he couldn't even say a simple SORRY.
I'm a contractor and I shop at this store often.
Worst shopping experience, ever.

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DarkBanshee85
, US
Feb 11, 2017 2:06 pm EST

The security personnel was doing their job. Unless they out and said " you stole that tape measure and i want it back!" you were not being accused of anything. They were being sure that you didn't walk out the door with unpaid merchandice as it happens all the time. All the security knew was that you had the product, you went around the corner out of sight and when you reappeared you no longer had the product. They were being safe rather than sorry. How about thanking them for doing thier job instead of complaining because they hurt your feelings and embarrassed you a little?!

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Gene Y
, US
Nov 06, 2012 12:19 pm EST
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You should of put it back where it belongs, but they had no right to make u do anything, except wait there until the cops come. Then, when they find nothing, I believe I would of talked to my attorney to see if I could get that " I'm sorry", and a whole lot more...lol I worked in retail myself, and one of our rules were make sure u see them put it in their pocket/bag, then wait till they get out the door before u confront them. She said if I accuse them of stealing and they have nothing, there would be a possibility the store and me could be sued...

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DarkBanshee85
, US
Feb 11, 2017 2:09 pm EST
Replying to comment of Gene Y

I guarantee you they didn't make him do anything. I'll bet you they asked and he complied. Im sure if you asked the security person he has a different story and proof

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wifi8827
, US
Sep 17, 2012 1:10 pm EDT
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"so I took the tape measure and put it back somewhere in the isles"

why didn't you put it back where you got it? If you had ever worked in retail, you would know how frustrating it is when customers just pick things up and drop them wherever they want.

Menards Customer Reviews Overview

Menards is a popular home improvement store that offers a wide range of products for DIY enthusiasts and professionals alike. The company has received numerous positive reviews from customers who appreciate its vast selection of products, competitive pricing, and excellent customer service.

Many customers have praised Menards for its extensive inventory of building materials, tools, and hardware. They appreciate the convenience of being able to find everything they need for their home improvement projects in one place. Additionally, Menards offers a variety of services, including custom cutting and installation, which customers find helpful.

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Overall, Menards is a highly regarded home improvement store that offers a vast selection of products, competitive pricing, and excellent customer service. Whether you are a DIY enthusiast or a professional contractor, Menards is a great place to find everything you need for your next project.

Menards In-depth Review

Overview: Menards is a leading home improvement retailer in the United States. With a rich history spanning several decades, Menards has established itself as a trusted name in the industry. The company offers a wide range of products to cater to the diverse needs of homeowners and contractors.

Product Range: Menards boasts an extensive product range, covering categories such as building materials, appliances, home decor, tools, and more. Each category is further divided into subcategories, ensuring that customers can easily find what they need. The quality and variety of products available at Menards are commendable, with options to suit every budget and style.

Pricing: Menards adopts a competitive pricing strategy, offering affordable prices for its products. A comparison with competitors' prices reveals that Menards often provides better value for money. Additionally, the company frequently offers discounts, promotions, and loyalty programs, allowing customers to save even more on their purchases.

Customer Service: Menards excels in customer service, with a team that is responsive and helpful. Whether through phone, email, or live chat, customers can easily reach out to the support team for assistance. The availability of multiple communication channels ensures that customers can choose the most convenient option for them.

Website Usability: The Menards website is designed with user-friendliness in mind. The navigation is intuitive, making it easy for customers to browse through different categories and subcategories. The search functionality and filters further enhance the product discovery process. Detailed product information and specifications are readily available, helping customers make informed purchasing decisions.

Shipping and Delivery: Menards offers reliable shipping and delivery options. The company ensures speedy delivery of products, minimizing wait times for customers. The packaging quality is commendable, with products arriving in excellent condition. Customers can trust Menards to handle their orders with care.

Return and Refund Policy: Menards has a customer-friendly return and refund policy. Initiating returns and obtaining refunds is a hassle-free process, ensuring customer satisfaction. While there may be certain conditions and limitations for returns, Menards strives to accommodate customer needs to the best of their ability.

Store Experience: The in-store shopping experience at Menards is top-notch. The store layout is well-organized, making it easy for customers to navigate and find what they need. Knowledgeable staff members are readily available to provide assistance and answer any questions, enhancing the overall shopping experience.

Reputation and Trustworthiness: Menards enjoys a strong reputation in the industry, known for its reliability and trustworthiness. The company has garnered positive customer reviews and ratings, reflecting the satisfaction of its clientele. Customers can trust Menards to deliver on its promises and provide quality products and services.

Sustainability and Social Responsibility: Menards demonstrates a commitment to sustainability practices. The company actively engages in environmental conservation and energy efficiency efforts, contributing to a greener future. Menards also participates in community initiatives and philanthropy, showcasing its dedication to social responsibility.

Pros and Cons: Menards has several advantages, including a wide product range, competitive pricing, excellent customer service, and a user-friendly website. However, some customers may find limitations in the return and refund policy. Overall, Menards' strengths outweigh its weaknesses, making it a reliable choice for home improvement needs.

Conclusion: Menards is a reputable and trustworthy home improvement retailer that offers a wide range of quality products. With competitive pricing, excellent customer service, and a user-friendly website, Menards stands out in the industry. Potential customers can confidently rely on Menards for their home improvement needs, knowing that they will receive top-notch products and services.

Final thoughts: Menards' commitment to sustainability and social responsibility further adds to its appeal. By choosing Menards, customers not only enhance their homes but also contribute to a greener future and support community initiatives. Menards is a reliable partner for all home improvement endeavors.

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