Menards
reviews and complaints

I purchased railing for my deck. At the time of purchase the person installing The railing was with me and discussed the measurements of the railing. The menards employee said we needed a certain amount. My contracted disagreed. Employee insisted he was correct . I purchased the recommended amount and there were 20 rails not used at a value of 120 dollars. The store insisted I pay a 25 percent restocking fee even though it was there mistake. The manager would not listen only repeated that it would be a 25 percent restocking fee. This is a great racket and exploitation of the customer. This happened on 11/4/2015. I will be talking with the day manager but do not expect any resolution. This company is getting difficult to deal with. There are many times I go to lowes for there customer service. In fact I went to lowes when purchasing storm doors. Menards and lowes had the same door and I was buying other product at menards since lowes didinot have what I wanted. Menards would not honor the cheaper price that lowes sold for . The employee I was working with told me she had talked to the management about this before and they said no they would not price match. Menards will put them self out of business if this attitude is continued. The publics will get tired of getting robbed intentionally

I worked as a cashier at Menard. A 7 hour day and a 5 hour. I was directed to clock out for my 10 minute breaks to use the restroom, climb stairs to sit down and rest my back and feet. I sat down I only had time to eat one chip take a couple drinks and back down the stairs to clock back in from a 10 minute break. Today I told them I was not happy.

The store has only (1) one electric scooter for the handicap to use. I have repetedly requested that they purchase more scooters by filing a complaint all the way there corporate headquarters.
The last 3 times i drove the 12 miles from dixon to sterling i had to go back home without buying anything- - -no electric cart available. So i went on line and made my 2nd. Purchase with home depot on the internet.
Menards is generating business for their competition because for their continued resusal to provide more than (1) one electric cart.
Check out wal-mart to see how it is really done!

Beware of Don Maxon who works as a Manager at the North location in Lincoln Ne.He absolutely has no business being any kind of a manager.

He treats the employees and customers very rude. I have seen him be little his employees in front of customers. He is very immature individual. A bad manager can take a good Staff and destroy it causing the best employees to flee and the remainder to lose all motivation.

It is time to get rid of Don Maxon. The employees do not care for him what's so ever.

I ordered some tools and supplies for the garden from the company www.menards.com. These jerks took the order and provided the approximate date of the delivery. But it was total ###. The seller simply hasn’t sent my order and all provided info was fake. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

I haven't received my annual contractors rebate (contractors card) I asked customer service at the store and was told to call number on the back of the card. Apparently Capital One handles their credit card accounts. After a 1/2 hour of pushing buttons on phone I was told to call another number. No help, just recordings of free offers by Capital One. I was never able to speak to a real person. Now what do I do?

This is a pretty bad place to work at. It's not the job itself but it's the management. First off most of them are very rude and honestly don't give all the details to the guests or employees. Secondly Im in the Army Reserves and whenever I tell managers I have to be gone a certain weekend they act so pissed off and even put extra work on my Friday night. My weekends usually start on a Saturday and I have to drive two and a half hours away to get there so I leave right after closing. The managers will not let me leave a little after close. They keep me there until 10/10:30 at night. Therefore I don't get back until 1 a.m and I have to wake up at about 4 to go to drill. Management here is awful.

I worked at the menards iron ridge wi. Dc for 1 year and 6 months i would not recommend that place to any body for a job, this is how i got ripped off for a 500 dollar hop to it bonus, they have a fall hop to it bonus that runs from september to november 1st, and you work all your scheduled hours you earn a 500 dollar bonus, sounds simple enough right? Well not so fast, they scheduled you to make the bonus working 42 or 43 hours a week, and you make that no problem you have that in by friday. Witch was october 31st. I gave them a 12 day notice when all i had to give was 10 days, that i would be leaving and my last day would be november 1st. Well november 1st was a saturday and i was not scheduled to work that weekend because i worked the saturday before. When i turned my time card in at the end of my shift on friday the 31st i asked the department manager if i still would get the bonus and he said yes i had more then enough hours to make the bonus. Well the last time i talked to him he said i would not get the bonus because they go by the last day i worked. But you said i had enough hours in to make the bonus. He said right i know you did, but payroll said they aren't going to give you the bonus. I would not recommend menards as a place to work ever

I bought bar equipment from the company www.menards.com. It was bad experience, ‘coz the seller fooled us. I paid about $2, 000 for the order and delivery, but the seller provided the empty confirmation email. I sent several emails, but no response. After 3 weeks my order hasn’t been delivered. The seller continued to keep silence. Maybe someone has any idea how to track this seller and return money back, please contact me then or leave a comment. Thanks.

Here is the letter I forwarded to corporate

On January 12, 2014 my father purchased two bathroom fans online, order
#xxxxx. He came to the conclusion,
after making the purchase that the fans were not fit for his needs and he
needed to return them. On Saturday, February 15, 2014, we went to Menards East
Green Bay, store # 3123 to return the fans he had purchased previously and to
purchase some other needed items for one of the renovation projects he is
working on. He was told by the representatives of the store, Randy Van Straten and Nick Wanless, that in order to return the items he would be subjected to a restocking fee because these fans were ‘special order.’ The issue here is that prior to checkout, on the website there is nothing that states anything about the item being a ‘special order’ or anything stating that if you do try to return said items that they will be subject to a 25% restocking fee. The site should clearly state those said terms otherwise anyone is misled into believing that they can return these items without any repercussions. While these two issues about the website were expressed to first, Nick Wanless he was not helpful but at least considerably understandable of the situation and he knew his hands were tied. Next, we asked to speak to the next person in the chain of management, we were directed to Randy Van Straten. Randy was far from helpful for being a general manager. We showed him through our whole process of utilizing the website and how we checked out to even prove to him that there was nothing indicating the 25% restocking fee from our items. There was more of an issue with Randy than just not being helpful his demeanor, tone, and attitude were degrading. He even took things as far as saying, “I can’t buy these fans back; nobody is going to buy a$400 fan.” He talked down on my father, like he has not made any purchases or returns with Menards in the past. He has always been a very loyal customer. I am quite sure the company is able to view through my father’s information the amount of purchases he has made here. You would think with all of the money and the time he has spent here he would receive slightly better treatment. He immediately received no help from Randy and when we asked to speak to whoever was above him, he rudely said, “Go ahead, John Menards.” This is obviously not the correct chain of managerial staff to go from a general manager to a CEO of such a large company, but we said okay asked for the contact information. He then handed us a comment card and turned away. My father was actually quite offended that he acted in such a way that he immediately left the store and decided to not even make his other necessary purchases. After making so many purchases with Menards he has never had an issue with any returns. As an onlooker to the whole situation I cannot get past the thought of what just happened, the treatment he received from a general manager was far from acceptable for any type of business, I am completely appalled by the service of Menards. Feel free to contact him through the information of his construction company, xxxxxxxxxxxxxxxxx. I am sure Menard’s has his information on file. If you would like to view his credit card purchases to help Menards understand the frustration he may have I am quite sure he would be happy to provide a representative with that information.

Regardless, I appreciate you taking the time to read of my concerns.

I worked at menards over 4yrs, they are cheap cheap! People laugh when i tell of the local holloween parade when they asked employees to provide the candy to throw to the kids. ( no kidding) The managers make sure parttimers don't get enough hours to get profit sharing. They do make you work past your scheduled hours all the time. Insurance offered to parttimers is a joke, employee turnover is amazing. Keep in mind john menard is worth over 10 billion, and you get 20cents a year raise if you pass a test.

Do NOT buy your appliances at Menards! Bought a brand new Amana Stackable washer/dryer front load set in 2011. I also purchased the 2 year extended warranty. Within 6 months, the belt broke on the dryer. Waited 2 weeks for that to be repaired. Now, I have the wash machine giving me trouble, will not spin out the water. Called on 11/14 and waited until 11/20 for a repair man thru that horrible A & E service contractor. Repairman came out, ran some codes on it, said there was nothing wrong with it. I suppose I am to disregard the smell of burning plastic coming from it, or not be bothered by the load of soaking wet clothes that won't spin out! Service man told me to unplug and reset it when it acts up, other than that, nothing wrong with the machine. He wasn't out of this driveway 10 minutes, when the machine quit. I now have an entire load of soaking wet clothes sitting in it...and...wait for it...yep! They are SO sorry, they can't get a repairman back out here until 11/29! So I am supposed to be without a washer from 11/14 - 11/29? HORRIBLE SERVICE-HORRIBLE WARRANTY CONTRACTOR. Shop at Lowes or anywhere else...I will never again buy so much as a 2 x 4 from Menards!

Purchased and item and paid $200 cash for the item. Did not keep my receipt. Sometime later, I attempted to return the item and was prepared to get in-store credit and even an amount lower than what I paid since I did not have a receipt. Unbelievably, when I went to the return desk, the store manager said my "circumstances were suspicious" and he claimed I stole the item because I did not have a receipt. He confiscated the item and asked me to leave the store. I called Guest Services and filed a complaint. They did not get back to me. I called them a week later and they said they could find no evidence of purchase and I would get no refund; and the store would "hold" the item until I could prove I bought it. Do not pay cash at Menards and do not attempt to return a cash item without a receipt. You will be treated like a criminal and your item will be confiscated.

in june 2013 vinyl stone was ordered from kenosha menards, the clerk put in the wrong order number andthe wrong stone came in. the order was reordered with the right number. after 10 days when asked where the oder was they replied it would take 3 weeks. i called the manufactuer in canada and they said they ship 4 days after order recieved. back to menards and they go loking for the order and then say not placed because only ordered 1 and 1/2 box not 2 boxes, they had failed to call and say must place order in full boxes. another delay. next order put in 7/11/13 and menards said they would expidite the order but after 10 days agin they say now maybe by 8/1/13. how do they stay in business with this kind of practice.i used to be a good customer. no more. i will spend my money at a store that cares about it, s customers.

I had just exchanged a hummingbird solar light and a few other items in a cart.
I didn't want someone to steal my light so I took with me into the restroom with
my reciept in my hand! A employee was coming out of a stall as I was going in.
I walked past her to open a stall door and the box fell and the light pieces fell
out all over the floor. I picked them all up, In the meantime she watched me as I
did this. I then went into my stall. I heard her wash her hands, dry them with the
hand dryer. It shut off and then I did not hear the door. So I figured she probably
thinks I'm stealing this light. So I start counting to see how long she stands there.
It was over 30 seconds. Then all the sudden she shuts off the light and I hear the door!
I was livid! I yelled " I have a reciept you idiot!. So I went to find a manager.
So I don't have to go far and I come upon a guy who looked NO older than 30. I wait
for him to stop talking to a customer and ask him to pleas page a manager. He said
I am the store manager. Which I don't think he oversees the whole store due to the
fact it was 7:30pm. So I tell him what just happened and he has a slight grin like
he's amuzed. And aks for a description. I give him one. he said I don't know who
it is you are talking about. He says well I'm sure she did not do on purpose. I
said she did because she probably thought I was stealing the light. He just keeps
grinning like its a joke. I said you a piss poor manager. I said it was pitch black
and I could have easy fell. I start to walk away and he laughs. So I whipped around
and said I don't think its funny. What if I had, had a kid in their with me or was had
issues walking. He said you aren't giving me an oppurtunity to do anything. I said you
haven't made any attempt to do anything besides laugh and thinks it a joke. He said
maybe she did on accident. I said I don't think so due to the fact she waited so long
to leave. I said she should be reprimanded at the least. So he asked me to point her
out. I did and he said it was her first day and checked out my few items and left the
store. Only to get halfway to my truck and he was behind me yelling at me saying he
talked to her and she said it was an accident. It was her first day like she is going
to say "yeah I did it on purpose." What a dumbschit to think an employee on their first
day would admit to doing that. I said of course she says that. He says why would she do
it on purpose? I said do you live in this era? People can be childish! He said do you?
He asks me if I turn my lights on when I go to the rr in my house and then off when leave
the room. He just kept ANTAGONIZING me! He kept arguring with me for about 4 mins in the
parking lot by my truck, I finally told him you better get the F away from me if you know
whats good for you. The look on his face was priceless! But he made another comment about
her doing it by accident and something else and I told him he is a piss poor manager if he
really believes that or an employee is going to tell him they did it on purpose! Wow quit
breathing my air! The smart, sane people need it.