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1.6 736 Reviews

Menards Complaints Summary

105 Resolved
615 Unresolved
Our verdict: With Menards's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Menards reviews & complaints 736

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12:40 pm EDT
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Menards Dog in store

On March 28th at 12:10 PM, I entered your store at 8900 Andermarr Dr, Lincoln, Nebraska. I was accompanied by my service dog.
While in one of the isles we encountered a pit bull on a chain. Obviously not a service animal! The pit bull became quite aggressive towards my service dog! I found your manager and complained about the pit bull your staff had let into the building. He told me to not be so agitated!
I explained that it takes 13 months and over thirty thousand dollars to train a service animal, and that if he was injured I would be back in a wheel chair!
He apparently did not like my attitude and became somewhat insulting!
He also stated the Menards would have no liability if my service dog was injured. Title 8 Section 6 under federal law would show otherwise
Please retrain your staff.

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12:24 am EDT

Menards Menards oakdale mn

Today I went to Menards in Oakdale MN as I often do, since I try to do things around the house my self. Usually the employees I deal with are pleasant and helpful. Often I have questions and they always try to help me figure out what I need. However today was my first and hopefully last encounter with a guy on name STEVE at the hardware department. I had a fairly forwarded question about staples and the different sizes they offered. STEVE seemed instantly annoyed that he was "stuck" helping me. Throughout the entire encounter STEVE was rood and condescending. STEVE did not help me find what I was looking for. The only thing that STEVE succeeded at was to upset a loyal customer to a point that I actually took the time to write this complaint. It has been years since I've experienced anything even remotely close to the poor customer services that STEVE provided me with today. Honestly that type of employees (like STEVE) can make a customer consider going to the competition. I truly hope that writing this wasn't a total waste of time and that Menards actually looks at the feed back from there customers and at least tries to address these issues reported here.

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11:34 pm EDT
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Menards lg washer

Bought a LG washer & LG Dryer purchased a 4 yr extended warranty on both. 2 years into it my washer was not spinning the water out like it should. So I called for a repair in August 2017. They sent LG out & they replaced the leveling rods. Then my washer started making a noise it continued to progress so to where it clang & bangs when washing. Called for another repair which it took 26 days for them to get a repair service, which the guy was very rude, did not want to be here, was cutting down LG saying they are the bottom of the line that they service alot of LG products. He then determined that the tub was rounded out & it was not covered. That I overloaded it. I tried to tell him that I do not overload it, there are 3 people that live here and its no way. So I called the warranty co & told them how rude the guy was And I want another opinion which they tried to find a repair center that took another 3 weeks. But the second opinion was determined that the rods were not right they needed replaced. Then I didnt hear anything from the warranty co so I called them many times then they said they was doing a buy out. So I said ok, they sent me a check for 54.00. I called them and they said that was all that was left on the warranty that I used it up. I told them I have a warrant until July of 2019. That it should fall under the lemon law for the same problem. That when I bought the warranty they make it sound like you are covered 100% for the 4 years. They do not tell you when you buy the warranty that it only covers the amount you pay for the product then coverage stops once you exhaust that amount. So I filed in small claims court for 750.00 for Menards not standing by their warranty and Menards had it taken out of small claims to civil court & they are suing me for court cost & lawyer fees. Go to court in April. But I am not backing down. I do know that I will take my business to Sears from now on they sell you a warranty & it is good till the end of the contract. Menards would rather hire lawyers instead of make it right with the customer. SMH

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Update by Cheryl1961
Mar 19, 2018 8:19 am EDT

Stop trying to intimidate me and make me feel like I did something wrong, The only thing I did wrong was doing business with Menards, I put trust in your company on large purchases with warranties that the employees tell you you are covered 100% for 4 years. In the future I will take my business to Sears, where they do sell a warranty that does cover you for the time you buy it for, Also Thanks for the heads up that I need a good attorney, I will bring her, she said I did not need her, but the way you treat your customers I will not stand in court and have you make me feel like this is my fault, I am not a bad person, Buyer BEWARE

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General Service
, US
Mar 19, 2018 2:38 pm EDT

You replied, "Stop trying to intimidate me and make me feel like I did something wrong, (sic) The only thing I did wrong was doing business with Menards, (sic) I put trust in your company on large purchases with warranties that the employees tell you you are covered 100% for 4 years. In the future I will take my business to Sears, where they do sell a warranty that does (sic) cover you for the time you buy it for, (sic) Also Thanks for the heads up that I need a good attorney, (sic) I will bring her, (sic) she said I did not need her, but the way you treat your customers I will not stand in court and have you make me feel like this is my fault, (sic) I am not a bad person, (sic) Buyer BEWARE (sic)"

Hi Cheryl.

Appreciate reading your reply. Please don't misunderstand my position; I am neither for or against you. My purpose is to educate while, I guess you could say, playing "devil's advocate."

A truly good attorney will generally charge a retainer of no less than $1500. That alone can make the ordeal less than cost effective. I would guess your attorney has already discussed the process of discovery to you and that it could likely take place from both directions. Although it sounds as of you don't have much in the way of evidence, this process can easily use up any retainer, requiring to pay even more prior to trial.

This really shouldn't come as anything new to you as I'm sure your attorney has covered all of this with you.

Also, you may not choose to shop with Manerds in the future, but you're also not likely to shop with Sears. I"d agree that they're a great retailer within the industry, but they're also on the verge of bankruptcy.

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Cheryl1961
, US
Mar 19, 2018 8:43 pm EDT
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Well you know life is a gamble & I guess I am willing to take that gamble now just for the purpose of it.Just to show how well Menards treats there customer's . Oh There is always Home Depot Or Lowes

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General Service
, US
Mar 19, 2018 10:28 pm EDT
Replying to comment of Cheryl1961

That's good to be determined, but a wise gambler knows their odds and always makes sure he/she can cover the debt.

I'd like to see things work out for you. There are a lot of great retailers out there, including the Depot, Lowes and Menards. Understandably, you are at a stage where you want to claim you are clearly in the right; just don't disregard all the other facts.

It's improper of me to consult you directly. Hopefully this is where your attorney is doing his/her job properly. I'd take every bit of additional time to speak with your attorney. Understand the probabilities and make your decisions accordingly.

J
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Justin5224
, US
Mar 19, 2018 9:19 am EDT
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Wow! Good to see how you treat your customers. Threats, lies & not standing behind what you sell. I'm in the middle of a remodel & will be building a house this summer HomeDepot will definitely get all my business. This day & age Menards being such a large corporation should understand what type of damage occurs with word of mouth on social media to a local company store that has several competitor's withen 3 miles of the Davison Twp location.

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G
General Service
, US
Mar 19, 2018 6:43 am EDT

Hi Cheryl.

Hopefully I can provide you with a little insight.

When you purchased your service agreement, you would have been provided with a contract disclosure statement entitled, "Service Contract Terms and Conditions". Copies of this document is available through any Menards location.

People have a way of remembering what they wish when purchasing such coverage and, frankly, want to believe anything and everything is covered under such terms. In order to offer these programs at a reasonable price, there are things both covered and not covered. In addition, there are caps placed upon the overall cost of service coverage.

Per the Terms and Conditions agreement:

"About Replacement: In the event We determine the original Product cannot be repaired, We will make every reasonable effort to replace the defective Product with one of the same model/features; however, We reserve the right to replace the defective Product with one of equal or similar features and functionality (subject to the
LIMIT OF LIABILITY).

About Reimbursements: In the event We determine to provide You with reimbursement towards the replacement of the defective Product, such reimbursement may be in the form of a check, voucher or Retailer gift card and will in no event exceed the LIMIT OF LIABILITY.

1. APPLIANCES PLAN: (for items such as refrigerators, freezers, dishwashers, washer, dryers, ovens (single/double), cook-tops, grills, ranges, warming drawers, microwaves, wine coolers, trash compactors and vacuums) – When purchased, the Appliances Plan provides for labor and/or parts required to repair the Covered Product in the event
of a Covered Claim. At Our sole discretion, replacement or reimbursement for the cost of replacement (up to the Product Purchase Price) may be provided in lieu of repairs."

This does not mean that such programs are not of value. The fact the program has already serviced your washer already is testament alone. However there are two important points to understand about this program: First, the program is not administered by Menards but that of a company called, "Warrantech Consumer Product Services, Inc., " hereafter referred to as "the administrator, " out of Bedford, Texas. Secondly, the administrator is not expected to continually pay for any and all service ad infinitum.

Whereas this has now been elevated to a superior court, you will want to retain a good attorney; any of which would hopefully point out your mistake. This does not mean the court would absolutely find in favor of making you pay for such costs, but they might. Most definitely, they'll likely point out you're suing the wrong party. Again, a good attorney would likely bring the administrators in on the case as well and ask the court for a continuance. In either case, you should expect to be paying a chunk of money out of your own pocket to fight this. And then, even with both parties in court, the agreement will likely supersede everything else and the cap will be enforced.

I'm by no means an attorney, but you might want to rethink what you're doing as you'd appear to be waging a losing battle.

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9:30 am EDT

Menards Woodstock, illinois general manager-dennis = poor customer service

I ordered building materials through the Woodstock, Illinois location around the date, Feb 8th in the amount of $1150. I ordered the shipping and delivery process and asked them to deliver and place the material into my garage. I informed them that I would not be home when they delivered, but an adult would be there. The store stated it would be no problem to place the material in my garage. On the day of delivery, I was out of town for a family issue, and the delivery driver dropped the material off on my driveway. When my in law called me, I spoke with the driver and he stated he was not told to drop it in the garage and could not due to having two garage doors instead of one large one. This was never asked of me during the process. The material was left out, where it then began to snow and get the material wet. I called the store, asked to talk tot he GM. Explained his staff told me it would be no problem and it was even noted on the shipping order. He said, "that's too bad. We can't do anything for you. we cannot have some one come out to load in your garage, as the driver is not our employee, we dont have staff that can come over and help. We cannot refund you if the material is damaged due to snow." This was completely against everything I was told and against what you as a company claim to stand by as "Service" definition on your web page. Dennis was completely unprofessional. I will never shop at Menards again. Very poor experience.

Jason Miles

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9:31 am EDT

Menards Cashier with a beard 8:00 a.M. 8505 menard dr, lansing, mi 48917

This is to advise you that you have a Cashier that is extremely offensive and may have abuse issues.
The Cashier with a Beard at 8:00 a.m. at the Menard store located at
8505 Menard Dr, Lansing, MI 48917
The Cashier stated "A cage is for kids". This Cashier stated this to a customer that was in line at another Cash register and many people heard this.
It is very rude and offensive and this Cashier may have abuse issues.
I am sure it can be determined who the Cashier is as of time and this Cashier is the only one present with a beard.
I am sure your action will teach this Cashier not to be offensive or discovery and communication may help this Cashier with further issues.

Thank you.
Anonymous

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Update by Anonymous 3142018
Mar 14, 2018 9:33 am EDT

Menards / Cashier with a Beard 8:00 a.m. 8505 Menard Dr, Lansing, MI 48917
An Anonymous 3142018 Mar 14, 2018
Contact information:
Lansing
menards.com
This is to advise you that you have a Cashier that is extremely offensive and may have abuse issues.
The Cashier with a Beard at 8:00 a.m. at the Menard store located at
8505 Menard Dr, Lansing, MI 48917
The Cashier stated "A cage is for kids". This Cashier stated this to a customer that was in line at another Cash register and many people heard this.
It is very rude and offensive and this Cashier may have abuse issues.
I am sure it can be determined who the Cashier is as of time and this Cashier is the only one present with a beard.
I am sure your action will teach this Cashier not to be offensive or discovery and communication may help this Cashier with further issues.

Thank you.
Anonymous

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11:57 am EST

Menards 3pc. Shower surround 32"x 60" wrno49584

On February 13, 2018 I went to Menard's in Warren, Ohio to purchase a shower surround that showed it was available in that store. I opened a credit card for this purchase because the department manager said it was "in stock."! It was necessary that it was in stock because I have a disabled husband and it was a priority to get a shower install instead of the 18"bathtub we have at present. My mission was to pick it out, pay for it and my contractor was to pick it up. The contractor got to the store one week later, February 20, 2018 but only the base of the shower was there not the 3pc. surround. Menard's didn't pull it and didn't do the job they were supposed to do. I was so disappointed! I specifically asked the dept. manager twice"is this one in stock?"and she said,"Yes!" If it wouldn't have been in stock I would have went to Lowe's or Home Depot! The idea was to get one that was in stock and available ASAP! We are now delayed with the job and my contractor had to drive clear to Massillon, Ohio (3 hr. drive) to pick up the surround at your store there! Now I have to pay a trip charge to the contractor when it was the store's error! I would appreciate a discount on this product for the time spent of unnecessary running around and on the phone trying to find out where it was. It only took 10 minutes for your store to charge my account but it has taken me all day to figure out what to do!
Let me know of your decision to reimburse me with a discounted price on my surround. It would be much appreciated!
Thank you

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7:53 am EST
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Menards My complaint is, 5 gallons of dutchboy max bond paint.

In July of 2017 we were recommended by Menards in tip city to purchase Dutch boy Max Bond paint, to spray paint our screened in porch. We were very happy with the results after it was done.in December We noticed the paint has cracked and is now peeling away. This is a major job to have to scrape and repaint. Only if I would've known not to buy the paint. If you would like to have pictures I'd be more than happy to send. Not for sure what to do. I have no receipts to back up my purchase. I have a little paint left over from one of the cans. I am so disappointed.

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V McIntyre
, US
Sep 16, 2018 2:52 pm EDT

I'm with you! I painted my garage last fall and this spring (2018) all the paint is peeling and cracking. Do not buy any form of MaxBond paint by Dutch Boy.

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3:16 pm EST
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Menards Unsatisfactory warranty fulfillment

My grandfather bought a LG washer with warranty from Menards in Angola, IN. The washer has been down for almost 3 weeks now, and he still have not been able to get someone to come and fix it. The technician have reschedule twice now for unknown reason. I just want you to be aware that my grandpa is 80 years old who is a veteran, living 20 minutes away from the nearest laundry mat. This is not an easy task for him or my grandma who is 84 years old. How about some help here?

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6:46 pm EST

Menards Rudeness of employee

Was at our local center tonight to get wood pellets. Before there wasn't an issue on price matching, but tonight the employee named Linda had an attitude with us. We had told the cashier we needed a price match and she had Linda come to the register. The pellets are ONLY stocked up at the register, not on the main floor. Linda kept saying that we had to talk to the department manager to see about price matching. We explained that earlier this week, the person who was working behind the counter up front verfied price matching with TSC, and there wasn't a problem. But tonight, I guess it was OUR job to go try and locate a dept. manager and get this approved. Yea... no! Way to go on sub-standard customer service! And this is why we shop Lowe's!

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4:07 pm EST
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Menards Flooring customer service is horrible

After waiting 15 minutes patiently for someone in the flooring dept. the employee name ERIC finally came to help us. But he was rude and didn't even wanted to help us. My husband and I asked him about the grout colors by looking at the tiles we have at home (photo in my phone) and he was rude saying he can't even tell what color the tiles were and that we should bring a tile to the shop.

My husband already did the math and knew that we needed 12 bags to be enough. ERIC made my husband sounded stupid by asking "how many sq ft? how many bags?" Well... we already told him that we needed 12 bags.

For what ever reason why he's so rude or having a bad day, he don't need to rub it on the customers.

We decided that we'll get the color we thought would look nice and will go buy the grout somewhere else. Thanks but no thanks for your impolite attitude and service. Never shopping there again if they have employees like this.

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4:06 pm EST
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Menards Complaining about employee

How in the world could you guys hire a registered sex offender with 4 counts of rape against a 14 year old girl?! His name is Jay Newingham. This guys made me feel ill at ease when he was playing around with my daughter and now I know why! I should feel safe shopping in your store now I DONT! Who else do you have working for you? Convicted murderers?

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12:44 pm EST
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Menards Mastercraft interior door

We purchased a Mastercraft Door at Menards. Door was purchased 11/25/2017 and within a month, this door is so warped I can not close it. I called Menards in Onalaska where the door was purchased, the employee I spoke to said I had to contact mastercraft for warranty. He quickly rattled off the website in a manner that I was sure he had done this very often. My family is in the construction business and purchase a lot from Menards and never thought they would not stand behind what they sell. I tried to find the website for warranty and could not. Very disappointed. We would like either our money back or a replacement door

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6:28 pm EST

Menards Garage delivery

The Bay City manager said Menards won't do anthing to repair my yard after an incompetant semi driver from Ohio drove off the road and into my yard when I said you will get stuck... and he did. There is several thousand dollars of damage. The driver originally was on the driveway but due to incompetence he was not able to properly steer the semi in reverse. The trailer is Menards it had to have been damaged.

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4:24 pm EST

Menards Damage to customer vehicle by menards employees

On 12-07-2017, I went to the Port Huron Menards store to pick up a display model patio door which was supposed to be ready as of 12-04-2017. It was not and I was told to come back on 12-09-2017, around 1:00PM and it would be shrink wrapped and ready. So I returned on 12-09-2017, with a trailer to find out that again, it was still not ready. While I was waiting for store staff to take the door out of the display casement and prepare it delivery, I went back out to my truck & trailer to get the straps ready for the door, only to discover a 16 inch long, deep gouge with white paint markings in the right rear of the truck. While I was waiting for a store manager, a gentlemen who was also waiting for items to be brought out walked over and told me that his wife saw two Menards employees with a lift truck and a long white box (with windows or a door) go by my truck and then they stopped, backed up, argued between themselves and took off without reporting it. As she was sitting on the other side of my truck where the damage occurred she could not see or be sure what happened. The Asst. Store Manager then decides to inform me that I was not even supposed to even be picking the display model up until Jan 09, 2018, but as a favor since someone forgot to call me that were going to get it ready anyone since I was there. He said not to worry about the damage they would get it figured out and I just needed to put in a claim with Menards. Which I did, however, since their employees won't admit to the damage, their surveillance cameras don't cover customer pickup in the secured back area of the stores and the woman does not want to be further involved, the claim was denied and now I am stuck with a $1, 000 in vehicle damage due to the negligence and lack of responsibility by Menards management and their employees. Merry Christmas from Menards.

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11:13 pm EST

Menards Re: whalen halsted 54" fireplace console model # wsf54bf23-3 (insert) 24-15/16 x 18-1/8 x 5-1/16 inch

RE: Whalen Halsted 54" Fireplace Console Model # WSF54BF23-3
(Insert) 24-15/16 x 18-1/8 x 5-1/16 inch

Menards is not committed into providing high-quality service for your customers this is ridiculous. No one wants to take responsibility for this (heater insert) for this fireplace I've talked to the Whalen Corporation, I've been to the Livonia store 12/07/17 I've submitted e-mail o Guest services 12/18/17, 12/22/17 and nothing. I made this purchase on November 24th 2017. When I took the unit back customer service said there were none in the store they had sold out on Good Friday and I went back to the department and they said there were none in the store in my options was to bring the fireplace back well as heavy as it is and it took me two days to assemble it, that is not an option there's nothing wrong with the wood fireplace it is the insert that is defective. I like to see her try to pick it up. The worst customer service. Here it is over a month and I'm stuck with a defective heater unit and no response. There are 14 of these units at the Marquette, MI store today tell me why I don't have one these. If I had purchased from Home Depot they would had one shipped to my house the next Day!

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3:46 pm EST
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Menards general manager rob at bloomimgton indiana store

I went in store on Dec 3rd and found a dual recliner that was listed for sale price of 549.99 with an 11% rebate as well. I went back to purchase this item on Dec 9th because that was showing valid until that date for sale price. I had taken a screenshot from the Menards general website showing the price as well. On Dec 9th 2017 the price I'm store showed 599.99 with 11% rebate so Rob the general manager was shown the screenshot from Menards site and said that's not correct and accused me of photoshoping the price. I have spent thousands of dollars in this store and will no longer take my business there. For a store manager to make accusations and call me a liar to my face is unethical and he should be let go. I am writing the Better Business Bureau and placing an ad in the local and surrounding paper to show the type of people that are hired into a GM role. Truly disappointed!'

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Menards secret shopper harassment

I, David Kelly was shopping in the Kenosha Wisconsin store today 12/08/2017, with my partner from work. We had our company uniform on, our company truck was parked out front of the store. I spent $615.81 on my company credit card in purchases. My partner from work opened a box of rubber gloves to be sure they fit before purchasing them. They fit, he put the glove he tried on back inside of the Box of gloves that we were purchasing. After we had checked out spending over $600 on my company's credit card card, we were then chased down outside and acused of stealing gloves in which WE HAD JUST PURCHASED and brought into a tiny room. I was harassed by a female who obviously was a secret shopper that thought I stole the items I had just spent plenty of money on. I was held in this confined room for no reason at all, when I asked to speak to the GM I was told not at this time. There is plenty of cameras in the store. Why did they not view them to prove myself innocent, ESPECIALLY when I was not the one to even put the glove on my hand. This is absolutely ridiculous. I spend plenty of money in there each month on my company credit card as well as personal. I will be speaking with an attorney about this Monday morning. I did go to the police department and did get a police report. I WILL NOT step foot in another Menards again. That was by all means harassment.
I have attached receipts of my purchases, and then the gloves she made me REPURCHASE after being accused of stealing.

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7:54 pm EST

Menards a suggestion made before

These must fall on death ears as I have made this suggestion before, who reads these, what next level goes too?
My suggestion has been that Menards needs to install benches throughout your huge stores for older folks or whoever can rest while shopping. There has been many times I would leave the store to go out and set in my truck or just simply leave because there is no place to sit. I have many family and friends have said this also.
Just the other day my older brother said he had to leave the store because he just had to sit down, he has a condition nerve issue in his leg if he is standing to long.
This only makes since to keep people in your store longer correct!
Anyway we'll see what happens. Thank you for listening.

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Menards defective dakota madison 6-drawer dresser 4822776 - hmwd 16038

I picked up a dresser and mirror at the Homewood Menards on Friday, November 17, 2017 - 12:50PM. While items were being loaded at the store by Kurt, I noticed defects on two of the drawers. Those were changed out with drawers from another unit, however upon unwrapping the top of the desk in my home, another defect was discovered. I called the store to request a replacement be delivered to my home free of charge. This request was denied during my conversation with Steve. Instead, he offered me two options. Option 1. Go to Matteson and pick up another one (Homewood no longer had the dresser in stock; the one that was used for the replacement drawers had already been discarded) Option 2. Someone from Homewood would pick one up from another store, bring it to Homewood and I could pick up from there. Neither was a viable option since I had already paid someone to unload the dresser and affix the mirror in my home Incurring repeat, and now additional costs to replace defective merchandise didn't seem appropriate under the circumstances. My request was escalated to Richard, the District Manager who reiterated the same refusal and policy jargon. While I'm sure it wasn't his intention, some of his responses made me feel that my request was trivial and without merit. Although I'm discouraged and frustrated with Menard's escalation process, I'm forwarding my complaint on for further consideration. As a long-standing customer, I hope that my loyalty and outstanding history with you is valued and taken into consideration as you review my request.

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12:15 am EST
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Menards rude behavior of department head

We have spent thousands at Menards over the years. Our front porch came from you, our 3 car garage came from you, our Gazebo, or decks, landscaping, etc. Your Crest Hill store (3218) know us by first names.

However, there is a person by the name of Chris C who works in the custom door and trim department. We have had occurrences with his attitude before. Maybe it is because we are a gay couple and he has issues with it, I don't know. But it happens over and over. Today I am sending this complaint because it needs to stop.

We ordered a custom Mastercraft double steel French outside door on 10/23/2017 at store 3218, with Chris C. (0rder #CRHL30086514) There are lots of decisions to be made on this door. We try to be as knowledgeable of products as we can but we rely on your expertise to guide us. After we placed the order we asked Chris to help us select the right door hardware for the door that will not have the deadbolt. He told us which ones and we purchase both sets of hardware handles.

When we were having the door installed, we noticed the door that was to have the dummy handles, had been bored out? We went to the store and Chris happened to be there. Our handles he helped us select would not work with this because we had a bore hole in the door. He said well you signed off on it so its your fault... I was dumbfounded. He told us which handle to select based on the decisions we both concluded on when ordering the door, so he should have realized that he told us the wrong door handle.

As I mentioned, we have run into this type of attitude with him in the past. He becomes very defensive and makes the customer feel stupid. Well, enough is enough. You need to have a talk with this guy and have him accept he is fallible, too.

SO we had to scramble to get another door handle for our door, with no help from Chris C. We were still in shock over how he handled this.

Of all your people in the store, Chris never says hello to us, in fact he looks away. We are in the store probably 3 to 5 times a week. Not always buying.

I am fed up with Chris C's attitude. I never make these kinds of complaints.in my life I have to deal with a lot of prejudice and have to look the other way.

I think Menard's owe us some kind of gift card for our continued faith in your store, despite your employees prejudicial viewpoints on someone he doesn't even know or understand.

We love everyone else in this store, but when we know we have to deal with this department, we get very nervous and anxious... and that is not deserving of any person regardless of there status in life.

Very offended by this incidence, and very angry.

Respectfully,
Michael D'Atri & John Bailey

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Farrowbros
, US
Jan 03, 2018 11:34 am EST

Michael, sorry that happened to you but this site may not be the best place to get any kind of response from Menards directly. This appears to be a 'generic' complaint site where posters can leave comments/complaints on a truly varied amount of different companies. Maybe try getting a hold of management of that particular store or Menards corporate...good luck

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pobarjenkins
Minneapolis, US
Nov 11, 2017 12:38 am EST
Verified customer This comment was posted by a verified customer. Learn more

I think asking for a gift card for one mildly unpleasant employee is unreasonable. If you feel this angry and offended by him, you should visit another location or a different business.

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Final thoughts: Menards' commitment to sustainability and social responsibility further adds to its appeal. By choosing Menards, customers not only enhance their homes but also contribute to a greener future and support community initiatives. Menards is a reliable partner for all home improvement endeavors.

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