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Menards / terrible experience!

1 Lafayette, IN, United States Review updated:

Last Saturday (November 24th) I went with my friend to Menards in Lafayette, IN off of Creasy Lane and the sales ad was still up for DVD's for $2.95 (a Barney DVA) with the red sticker. When she went to pay for this she was charged $7.99. We then took it to the Customer Service counter and asked why was not rang up as the sales price as indicated on the shelf. The manager in charge then called someone and stated that there wasn't a red sticker there and in the paper ad (which we did not see) the sale was only for a few hours that morning. My friend and I felt as if he were calling us liars if front of other customers and employees. My friend in well established in the Health Care field here in Lafayette and I am a Director of a Daycare. We both know many, many people in the area. I was rather shocking to see how someone is allowed to treat customers in this fashion. What about the customer is always right, it wasn't the point that the cost of the DVD was a few dollars more but in the fashion that this person handled it and treated the customer. Believe me 2 customers was lost that day for sure.

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Comments

  • Jo
      8th of Jun, 2008
    -1 Votes

    Your a majority not a minority,

    I feel bad for you. It's a big chain store they should just of given you the difference and settled for happy customers. I think "The Managers" are so ego driven that To denie anyone anything is a big power rush for them. It's all about brown .nosing to the top! They grum the biggest jerks to manage the clerks in that store. No wonder the attitude among employees is "I don't care for the customer or their store". management.

    Save Big Money at Menard's as long as you don't have to bring something back or buy something that's not on sale or have to buy "Tool Shop products to get the deal or lose valuable time and dignity trying to find a clerk that won't look down on you for your lack of experience in his department.

    I'm a builder and I feel like a cheap inexperienced whore when I leave menard's How do the customers with little or no background in the building trade feel. 12 years shopping at one menard's and I only found 2 people that I feel genuinely wanted to help me. The rest are there for the pay check. I'd rather see pushy clerks on commision. People go into these stores to buy! Why not have an aggressve sales person chasing you for your change instead of you having to chase them. Lets do it Menards...

  • Me
      4th of Jul, 2008
    0 Votes

    Ok guy, you are a ###, you should not just assume that you can get the price of something that was on sale for just a couple hours, the ads for menards are placed in the front of the store, so if you went in the correct doors you wouldve seen that. And if you were smart when you had gone to the register to check out, you wouldve seen that it rang up for 7.99 and then told the cashier so they couldve done a price check. And to be honest, the customer is very rarely right, most of you are ignorant ###s trying to get the cheapest deal possible whether pocketing **** or switching stickers, and you above, you probably think your smug little *** should be pampered when walking into a big chain retail, where we have to deal with dumb ******* on a hourly basis every time we walk in there, and even when we are on break you come and find us. There are employees up the ***hole your just too ******* lazy to find them and ask them a question

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