Menards
reviews and complaints

On July 22, 2017 my husband went to Menards in Matteson Il. His goal was to get 70 red blocks. He asked for help loading his car the person on the
fork lift said he would be right with him. After my husband loaded his car no one ever showed up. This is notaries for this store. This is not the first time this has happened. You go out in the yard and all of them are playing around. I called the store after I seen my 64 year old husband soaking wet with sweat surprise no supervisor was available. Why should there be they are hiding like the others do. This to me is unacceptable. Even though this store is close to us we will now boycott this store and go to home depot. So very sad you have a bunch of slackers that get paid good money.

Mad as hell,
Linda Arndt

On july 20th i went shopping at menards in poplar bluff mo. I had to run outside the store to get money from my fiance sitting outside in our vehicle i come bck in the store and a manager was going thru my cart i had to put bck 2 power banks and a few other said items gave them to one of the cashiers apoligized for the inconvenience she said oh thats fine no problem. I pay for my remaining items and walk out and there are 3 police officers waiting w thw manager who was going thru my cart there saying i tore open a pckg of one of the power banks that i had gave the cashier unopened. The manager has a ripped open box w a missing power bank i tell i did not do this he says i have a employee eye witness i still said sorry i didnt open anything or take anything from ur store they could not find what they were accusing me of they searched me, my, fiance, and my vehicle and also couldnt find it on there surveillance camera but thwy let us leave but tols me im NEVER aloud in menards again. How can they do that when i didnt so what thwy were accusing me of? Im very upset and humiliated about this...

At the end of February 2017, my husband and I went to Menards in St. Louis and purchased two large lots of materials. The first receipt would have been roughly $675.00 and the second one being $300.00+. I sent both rebate forms in at the exact same time, same envelope even at the beginning of March 2017. In May 2017, I checked my rebates online, curious to know if they had received them in a timely manner. Both rebates were recognized online and said that our first rebate for $69.73 was mailed out to us on May 16, 2017 and the second rebate for $34.51 was mailed out on May 27, 2017. We received the second rebate, for $34 at the beginning of June, which took about 2 weeks to get to us. When it got to be around the middle of June, I contacted MJ about the first rebate. He told me that no one had cashed the rebate and that it was sent out to him. After countless emails back and forth, he canceled the originally rebate, which should have been here before the other one and said that he was going to re-issue me a new one, which was sent out on June 20, 2017. It is now July 19, 2017 and I am still waiting on my $70.00 rebate which has held my husband and I up on buying materials for our bathroom renovation. I am getting fed up with the antics every time I reach out to MJ. While he has been considerate to chat with via email, we are loosing our patience. On July 14, 2017 I emailed MJ letting him know that I had not received the post card, the second one that is, and he told me to allow 30 days from the time in which it was mailed. I was sure to tell him that anywhere within the Continential US it does not take 30 days to mail a postcard and receive it- no matter where you live. If I would have known it would be jumping through hoops to get back the money in which they so called advertised, I would have never bought $1000.00 worth of materials from them.
As a side note, the rebates come internationally, which is ridiculous in itself.
Menards prides themselves on being a family owned and operated business and yet when you try to call their customer service, a lady answers the phone, you mention the department you would like to speak to and she forwards you to an automated messaging service, giving you the fax information and or telling you to mail your complaint to the Menards main office. Hello people, we are in the 21st century...
Last Thursday, July 13th I faxed a letter over to the main office and included by cell phone and email. I have yet to hear back from anyone.

I do not plan on backing down as I am owed by $70.00 to their store and trust me, when I get it, I will use it and never look back.

MJ better get used to hearing from me more than what he already has because this is absolutely ridiculous. Five months later and this is still going on.

On March 27, 2017 we purchased 12 panels of dog-eared fence along with the other items needed to install such fence. Around the first of June we noticed that the planks were warping and pulling away from the posts. At that time I went into the Camby store and filled out a "Installed customer complaint form. About a week later I talked to the store manager about the problem. We received a letter which basically does nothing to solve the problem. There is no way we can pay to have the fence taken down. We have already paid to have it installed. Besides we really don't want the same fence again as the problem is there is only one nail in each spot where there should be two. This is what is allowing the fence to warp. Since you have decided that it is too bad and we must accept poor quality merchandise it will now cost us more to try to have it repaired. I really do not think that you want us to tell people that we bought this fencing from your store. Since it has fallen on us to do this I sincerely doubt if we make any more purchases from Menards. You have not stood behind your merchandise.

The bar code of the fence was 1731145 so I believe that you can tell which company made this fencing. The total price was $479.88 for the panels and the total purchase was $761.07

The letter that we received gave up permission to take the fence down and return the panels thru 90 days from June 27. How lame! It is obvious that the customer satisfaction isn't of first importance.

I recently purchased a roll-up door from Menards (Ideal Door Model 200M) at your Burlington, Wi. store. When I opened the box, There were cigarette butts, and misc. garbage. I wasn't too happy, I was ready to return it and shop somewhere else. I buy a lot of products from Menards. I don't know if this happened at your supplier or at your yard in Burlington, Wi.
I'm attaching some photos of what was in the box.

Stephen M. Kuchera

Today 06/21/2017 at 730pm, my wife (age 62 ) and (I 60, 3 months out from shoulder surgery ) came into the Menards Store located in Moline Illinois 61265.
We went to the covered garden area to purchase 4 sheets of 4 x 8 heavy duty lattice. We located the lattice which was on the 2nd level shelf, 5 to 6 feet off the floor. My wife and I started to pulled down a sheet, which was quite difficult. We observed a associate in plain view 35 feet from us in the same isle. This associate was standing talking to a couple. As my wife and I struggled to lift 7 sheets of lattice down this associate never broke conversation with this couple to assist us in any way. This process to lift down 7 sheet of lattice and My wife to get a material cart and load the lattice took 15-20inutes. During this entire time, we were never approached by this associate to aid in any help.
Let me make this perfectly clear, this associate was in clear view of us and us of her. Talking to a couple that was in no need of assistance other than having a casual conversation. I made numerous attempts to look at the associate to convey, a little help here!
As my wife and I finished with loading the lattice sheets. The associate and the couple she had been conversing with walked our direction. I stopped the associate do i might see her name tag, Shirley
A Black female with reddish short hair, Shirley is her name. I asked her were the landscaping timbers were? Her reply, not my department, out throught those double doors somewhere out there.
We spend 95% of our DIY DOLLARS at Menards. This show of customer service by your associate Shirley, totally upset us.
It is not our intent for anyone to lose their job. Maybe a refresher in customer service and a bit more observation of customer's need.

June 8, 2017 Bought a piece of treated lumber 1 by 6. Drove around the yard to get it and TWO young men who were asked to help me put the lumber in my car. Also there was another guy that checked it out as we went out the gate. Get home and its split 75% of the way up. Didn't think to take picture. So I chased back (while I hired someone to help fix my shed He waited until I returned with a different piece(while on the clock). Ok, this time I went to get a different piece there were 3 GUYS there who put another piece in my car. I didn"t bother to get out and look with 3 MEN picking out one board. I was sure they would LOOK at it! . Then we drove through check out another guy looks at it. Got home and one end was chopped off or broke off, AND several knots through out the board . Big and serious ones the kind of knots you can see through. Really come on! 7( TOTAL) guys and two trips for one piece of lumber and all those guys couldn"t get me a nice piece of lumber. I did take pictures where do I send them. You will be upset when you see this. I have the reciept. I would like a gift certificate for my two trips, time for carpenter 2 hr delay, gas just the hassle for such a simple thing.

I ordered $1500.00 worth of deck boards and they said if I did not want boards damaged, I had to pay an additional $39.95 for packaging. I paid it but do not understand why this is not menards cost to deliver good product .

Please contact me because we do a lot of business at menards and I want to know how you will handle this in future purchases.
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I am the Director of the Starke County Public Library in Knox, IN. We are a small, rural, and poor library system. We found money to carpet one of our branch libraries for the first time in 23+ years. To save money, we hired a contractor who picked out a pattern and style of carpet tile that was on sale for Mother's Day 2017 weekend. On May 12, 2017 I went to the Menard's store in Valparaiso, IN. I ordered and paid for 58 cartons of carpet tile. Order #VALPO30410711. I was assured on May 12 and again on May 19 that all of the tile would arrive NO LATER than May 23 at the Valpo store. The flooring manager (Dustin) insisted he had sent numerous emails to the vendor/warehouse. All 58 cartons were setting in Plano, IL ready to be shipped to Valpo. The library was going to be closed May 23-25 so that our contractor could install all of the carpeting. All library shelves had to be torn down and all books had to be moved. The order tracker for this order is false information.

Here is what really happened:
*May 20---Dustin in the Flooring Dept at the Valpo store told me he expected our carpet would be delivered. My carpet installer was prepared to pick it up thinking we could get an early start Tuesday morning.
*May 23 my staff drove to Valpo to pick up only a partial shipment after being told the entire shipment had been received.
*May 23 my assistant called ALL area Menard's stores to find all available boxes of the same carpet tile without any assistance from the Valpo IN store. She drove to the store in Mishawaka IN to pick up all of the boxes they had. (approximately 90 miles round trip)
*May 24 my carpet installer drove to the Menard's in Michigan City IN to pick up all of the boxes they had. (approximately 60 miles round trip)
*May 23-24-25 library staff frequently called the flooring department at the Valpo store and were given the run around about why our carpet tiles from Plano IL were not received at the store in Valpo with no reasonable answers or explanations. We were still short boxes of tile and could not finish the project.
*May 26 The library had to be reopened without the carpeting being completely and correctly installed.
*May 27 I called the flooring manager (Dustin) at the store in Valpo and got a snarky attitude about our carpet order. He offered no apologies for the fiasco that Menard's caused for our library system. He grudgingly told me that the Menard's in Schererville, IN had 10 boxes of tile but that I would have to call them myself. I did call and asked that the 10 boxes be set aside for me. I drove 104 miles round trip to pick up our final 6 boxes of tile from the original order plus I purchased an additional 4 boxes for future replacements. The staff at the Menard's store in Schererville, IN was AWESOME. Very helpful.

May 30 The library was closed again. Three of us worked to take apart shelves, move books and install the remaining carpet tile. Then the shelves had to be put back together and the books reshelved.

This was the first time and the last time this library will buy anything from Menard's. The entire project was based on the shipping information Dustin provided. This included scheduling the contractor, scheduling my staff, closing the library, alerting the public, and tearing apart the library and putting it back together again. I have to pay the library staff mileage for the trips they had to make unexpectedly. Staff in our main library had to work extra time to cover service areas because staff had to work longer and more days in the branch library to finish up the project.

If Menard's had ACCURATE reports about the shipping dates and available inventory---this project would have happened without any problems. It is unbelievable that my staff and contractor lost valuable time driving around northern Indiana to pick up whatever available boxes we could find. And the Menard's store in Valpo has not taken responsibility or apologized for the MAJOR problem they caused for our library system. This is tax payer money we were spending. The Library Board of Trustees is going to be very irate when they see the mileage checks we have to pay because of the ineptitude and unreliability of Menard's. And the public was greatly inconvenienced.

Rose Frost, Library Director
Starke County Public Library
[protected] ext 1014
[protected]@starkecountylibrary.org

On May 26, my husband and I went to the Menards store on Manchester Rd. in Ballwin, MO. We purchased lawn furniture for a total cost of $1899. We were taken upstairs to the storage area to ensure that all pieces were in stock. The table top, base, and 6 chairs were all available. We went back downstairs where Jeremy wrote up two separate tickets; one for the merchandise that we were planning on picking up later (table and chairs) and one for the umbrella and base that we were taking with us that day. My husband specifically ask him if there would be a problem keeping the merchandise at the store as it would not fit in the truck. He stated that was not a problem. He would put our name on it and we could pick it up whenever we wanted. He said that we might want to call if we came over Memorial weekend because they would be busy. My husband told him that it would be Tuesday as he was going to rent a trailer. He told him that Tuesday would be fine and that he did not need to call.
On Tuesday, my husband rented the trailer and drove to the store to pick up the furniture. (we live an hour away from the store) Upon arriving he was told that the furniture was not there and had been sold. He spoke to three different people and after an hour and a half was told that the furniture would have to be shipped from another store and would take at least 6 days to arrive. JT told him that he could come back and pick it up that they would not deliver to Sullivan, MO. My husband explained that we live an hour away and he had already spent three hours of time, plus his gas and the trailer rental and he felt that they should deliver. They finally agreed to deliver but we will not get the furniture for several days. It is very frustrating when a mistake like this is made but no one apologizes or accepts accountability. We spent almost two thousand dollars and they were more than happy to take our money that day but when a problem arises they were not very helpful in solving it. They kept telling my husband that our names should have been written on the box. Jeremy, the salesman that waited on us, assured us he was going to do that. My husband even asked about layaway and was told that was not necessary, the furniture would be marked with our name and would be there when we came to pick it up.
A store voucher or a percentage off of our furniture along with an apology should have been offered. As the consumer, we did everything we needed to do. The mistake was totally on the store.
Thank you for your time and consideration with this problem.
Trina Biermann

I had a bad experience at the Eden Prairie Menards today. First, the second floor has undergone significant rearrangement of departments and merchandise and since it is poorly signed it was difficult to find something as simple as furnace filters, an item I have bought twice per year at Menards since the store was opened many years ago. I had several other items to buy on the second floor and those were no longer in the usual place as well. But my worst time occurred on my last stop in the lumberyard; at the guard shack I was directed by a very young woman to the second bay of the large yard building and proceeded to drive in. It had the same types of lumber, the "green" treated stuff, that I had paid for, but I could not find the specific items, the 2 x 6 x 8' of which I needed 4. After walking all over looking I called the front desk and they said they would send someone out; no one came out so I called again and they promised someone, but no one showed. I called a third time and finally someone arrived, advised me that this 2 x 6 x 8' was in a totally different spot on the "west wall" and I found it easily. After picking up the lumber I checked out and went through gate, giving them an earful. I parked in front of the store and went inside to your service desk, where I had to wait for someone to get behind the desk to approach me, and when he did I gave him an earful about hiring, training and poor customer service; I told him that after shopping at this store regularly since it had opened I would give it one more chance and if that was not favorable I would start shopping at Home Depot, which I would prefer not to, but after spending many thousands of dollars over the years this experience today, May 23, 2017, has set me off.

I went in to the store and it took me a little while to find the right s hooks and a bottle of lube spray for my bike. As soon as I got to the register Amy asked me if the three items I had were the only items I was purchasing "like I had something in my pants hidden! After I purchased my three items I had to use the restroom bad. After leaving the restroom there was a manager and another associate waiting outside. As they entered the restroom I overheard them looking to see if I had placed a empty container inside the trash can! I have never stolen from any store let alone Menard's because I used to love it but not anymore. I will be going to Lowe's or somewhere else!

Atention complaint department: my name is kathi lawrence and I just bought a 4 oz. Bag of maple nut goodies at menards store. The candy is all very hard/stale. I believe the lot # id 7c13bb182. Best by 12/11/17. I was extremely disappointed as I was looking forward to a handful of awesomeness but instead received a handful of rocks! I am lucky my teeth did mot break😬
Please please respond and let me know what can be done.
Thank you,

Kathi lawrwnce

My phone # is [protected] and email address is [protected]@yahoo.com

I am an example right now of being promised and owed $70.00 that they admitted failed to even get logged into their system, though everything I submitted was corrected. After having to provide proof a second time, I was promised a rebate check would be issued within 3-5 days of april 21st, 2017. I have all email documentation with a mr. Metza who received my second mailing and promising a check. As of this date, may 12th, no check has been issued according to their tracking information. We have had to literally ride menards for our last two rebates. From the complaints I have read, there are usually problems with the larger rebate payouts. Most people forget and never followup. I hope someone gets a hungry law firm to file a class action lawsuit. I believe thousands will sign up.

Menards Alpine NW Grand Rapids, MI.
This morning. May 7. I purchased materials online for a job in progress. Intent to have my employee, whom I pay, pick up the materials and bring them to a job up north. My employee sat and waited for a half hour for someone to help him with this order that had supposedly been pulled and ready to pick up. He said that two male employees were just sitting around shooting the ###. Finally my employee confronted these fellas for assistance, he said they were rude. My employee asked if they would just point him toward the area where the materials were and he'd go pull them himself. At this point he finally got the help he needed.
Time is money. If you intend to offer this service you should operate more efficiently than this. I'm out probably 40 dollars just for the amount of time this cost me. Time is money!
Next time I'll either come pull materials myself or maybe see if your competition has the same issues.

On May 1 around 11:00 AM, I was checking out with about $400 in merchandise. My bank of America card would not process for some reason (although it works fine every where else). After several attempts, the lead associate came over and just started to work with the cashier to clear the transaction and another associate pulled the cart out of line. No one said a thing to me, as to how long they could hold it or if they could do a manual input on the card etc.I found the experience personally embarrassing since I have never had a card rejected. Way to to treat customers Menards.

I purchased a 70 Pint Dehumidifier, item # 6235212, for $169, on 4/16/17. At the time of purchase I was offered the Menards Protection Plan, which I initially decline. I was told I had up to 6 months from date of purchase to purchase the plan. I went into Menards today, 4/27/17 at approximately 11:30 AM, to purchase to Menards Protection Plan. I was told that I had to process the dehumidifier as a return and loss the 11% rebate on the item in order to purchase to Menards Protection Plan. I was told this by two customer service representatives and the on duty manager, Nicole. She stated that the computer would recognize the process of purchasing the Menards Protection Plan as a return of the old item and a purchase of the new item with a warranty which would void the 11% rebate on the original purchase.

The information about losing the 11% rebate, if you didn't purchase the protection plan on the day of purchase or within the 11% rebate period was not mentioned. I did not wish to loss the 11% rebate so I did not purchase the Menards Protection Plan.

I would like to purchase to Menards Protection Plan for my Dehumidifier, but I do not want loss the 11% rebate. The Menards - Racine, 3101 South Oakes Road, Sturtevant, WI 53177, is your store location,

My wife and I have been repeat customers for over 15 years at this location. We feel this is a bad business practice or procedure. Please let us know if you can help.

Sincerely,

Kenneth Gipp
k.[protected]@sbcglobal.net
[protected]

I was at the Menards in Manitowoc WI at around 11 am. I was in the hardware department and a women was yelling in the next aisle over. I was curious too what was going on so i peaked around the corner to one of your employees screaming at another employee. I was shocked but just kept walking. A little while later i over heard that same employee talking bad about this other employee. Her name was Kim. I am a manager in retail so i know how important customer service is. Screaming at other employees and talking behind their backs is unacceptable behavior . If someone did this in my store there would be a write up involved for sure. It made me uncomfortable shopping in any area she was in. Please fix this problem.

I received a sales paper stating that the evergreens I wanted to purchase was going on sale the following day. I called the Menards in Tinley Park, IL if they offered price adjustment on items. The person I spoke to said, "yes, you may purchase them today and just bring in your receipt tomorrow and we will give you a price adjustment." That is what I did, I purchased 8 evergreens on Saturday, they went on sale Sunday, so I went in for the price adjustment. The price adjustment that they gave me was $42 in the form of a STORE CREDIT! If the manager had told me that it was in the form of store credit, I would have waited for Sunday to purchase the evergreens. If this is your policy, then fine, but that should be said when a person calls originally.
What a rip off. I will be saving BIG MONEY AT MENARDS by not spending it there any longer.

I was in Menards at 12701 Middlebelt Rd, Livonia, MI 48150 on April 20, 2017 at 8 pm to purchase some pluming parts and white shelving for a project I have at home. I went to get brackets at 99 cents each and they only had 1 left. So I decided to look for an employee to see if there were any high up on the rafters or in back storage. I walked thru a quarter of the store and never did I see 1 employee. I could have robbed the place and no one would have known. You should get the buttons to page a worker like Lowe's does. i finally said "forget it" and I went to check out and the cashier, Toni was very rude. The sign at check-out said to put the cart in one spot and cashier would take the items out. So I did just as the sign said and she taps the very small counter and tells me to put the items up there. I softly said that isn't what the sign says and she didn't say a work. I'm guessing Toni is lazy. Now I will give her credit for telling me about the 11% rebate that I already know about. That is the only reason I went to Menards and not across the street to Home Depot. But as she told me, she was rude about it. I'm sure in here eyes she was being helpful. But one doesn't have to be firm with others to be helpful.

I will look for the shelving brackets elsewhere. I don't care if I pay more for them. I was going to purchase wall tile for my bathroom as well from Menards but again, I will go across the street to Home Depot now.

I was very dissatisfied with my visit there. That store needs more employees or don't let them take their brake all at once. I don't see me ever shopping there or at any other Menards again. You have lost my business and I have a lot to give as I am flipping several houses.

Thank you for your time.