Menards
reviews and complaints

Menards treats their "contracted" delivery service like a piece of crap, even though their motto is "making the delivery service happy"...so why have so many of their "contracted" delivery services quit them. I, for one, did end up quitting because of a foul mouth manager who thought that he could tell me how to run and load my truck. If I remember correctly, if I get pulled over in the truck, it's my responsibility. Of course, I'm fighting to money that is owed to me for hauling...Then I start looking into other complaints...Oh My! Better Business Bureau has them rated with an F. I would love to see complaints from other previous hauling services...Hope you all got your money... I would love to know how you did it!

I worked at Menards for a few years in high school, as a cashier. Because I was a good worker, they started having me do computer work. But it was something that I was obviously not supposed to be doing, because the Manager (not just a head cashier) had to log into the computer for me. This became part of my expected duties, and I was not compensated for it. But when the store manager saw me doing it, he yelled at me. And so my manager told me I could only do it when the store manager wasn't around, but that I still needed to do it.

I was also expected to help cash out other cashiers at the end of their shifts. Obviously not something I was supposed to be doing.

They also reduced me to tears by screaming at me in front of customers and accusing me of helping someone steal. I had been working as "customer service" doing returns (with no benefit to me) for a while, and one day a person came to return a drill with no receipt. They only could get in store credit, and my manager signed the in store credit check due to the amount (I told him what was being returned). About 5 minutes later, the store manager came screaming at me about how could I let someone return stolen merchandise. I did not see the customer come from within the store, so I did not question his motives. There were about 10 people waiting in line at the time.

Then when had given my two week notice (I was leaving for college), they brought me into an office and showed me a clearly illegitimate check. It was a money order that had been typed over and altered and had been used as a check at my register. The amount was over $300 which meant that the check should have been initialed by a head cashier and they also would have to approve it on the register before I could have completed the transaction. However, there were no initials, and I did not remember processing the transaction. I did tell them that the head cashier regularly used my drawer to check out customers when I was on break. (They knew my passcode into the register, but when I voiced concern I was not allowed to change it.) They claimed they would be going through the video to determine if I knowingly took this falsified check. In the mean time I was fired. They never let me know what came of it.

I must say that my time there was not worth my effort!

We purchased a few thousand dollars in pavers Sept. 2017. The delivery company for Menards calls and tells us they are short by 700 pavers. The total amount for all the pavers has been charged on our card. So they deliver what is available. A week later my Husband calls Menards and the rest are available. They want to charge us again for delivering a product that THEY shorted US on. Not our problem! They will not work with us at all. We have spent literally thousands of dollars there over the years, we have no other home improvement store to go to. Manager isn't there, how convienient. Can't get a hold of Corporate, can't get a hold of credit card company, what a joke! Save Big Money, NOT! Get ripped off, YES! NO CUSTOMER SERVICE, ABSOLUTELY!

I got a *** eater from menards took it home and strated it and ran fine. went to use it a few weeks later and it ran for 15 min's thenm shut down. took it back to the store and manager told me that no returns after you put gas in it. How do you know if it works until you put gas in it? this is there policy, no return or refund. i took it to a repair center had it fixed this time it ran 2 mins started rope jammed and shut down. I called the weedeater manufacture and they were very nice. told me if i get a letter from repair center saying it was not repairable they would refund or exchange the machine. Got the letter took it back to Menards and they gave me more crap about it and after talking to several managers i got my money returned to me. this took almost a month to deal with the prossess. i purchased a *** eater from the repair shop so i could get the job done. why should i have to deal with rude managers from Menards. i now go to Home depot they seem nicer over all. tips! buy where they will suport the product.

We ordered windows from the Menards store located on Clybourn (store # 3092 ). When we ordered these windows we were told they are standard size windows and if we could not use them the store would put them back in stock and it would cost us a re-stocking fee and we could only get in house credit. Which was o.k with us because we have 3 apartment buildings and are always having to buy large items . We are less than 5 minutes from Home Depot and we always go to this Menards. Once the windows arrived we could not get a permit to put these windows in. We went back to the service desk and showed them the paper work for these windows and ask if we could return them. We were told as long as they were in the original packages and not damaged. So we took the windows back and the manager name Bruce thew a fit and told us he didn't care what we were told that HE was the boss and HE would NOT take them back. When we tried to tell him what we were told when we bought we windows and what the service desk had told us he repeated, "I HAVE THE FINAL SAY ON ANYTHING THAT GOES ON IN THIS STORE AND I WILL NOT TAKE THESE BACK." He was very, very rude and when we told him we buy thousands of dollars of items from that store he told us he could care less if we buy from that store or not because he was the boss and what he had to say was final and walked away. We have talked to several of the sales help in that store just to see how he treats the employees and its a sad place to work and not even one person could say anything good about him. We just ask what kind of person this Bruce was and it was always the same. They would look around and all of them said he was very nasty to the help.
We spend at least 25 thousand dollars a year just keeping these building in good shape and that is not counting all the other items we have bought at this store.
If we have this kind of problem with "Mr. Attitude" I am sure other people have all so.
Thank you for your time.
Patsy Miracle

Until resently, I have only had one complaint against the store-it's manager's attitude. He is simply boorish.

Over the last couple years I have had the occasion to be in the store just before closing time when an anouncement is screamed over the PA so abruptly and spoken so fast that no one in the store could possibly understand the majority of what is being said. Every 5 minutes the same garbled voice would shout at the customers to essentually get out of the store--and remember that most of what is being said is unintelligible due to the rappid fire pace of his yelling. I should note on the first occasion I thought it might be a new employee who was nervous or wasn't able to hear what they sounded like thru the PA, but this continued for a year or so.

Well after hearing this same type of announcement on a number of nights I finally asked an employee who was making the announcement. They said that it was the store manager. I then said you mean A store manager thinking she meant a department head, to which she said, no it was THE store manager and she meantioned his name. Well having managed a number businesses, I can tell you that I would have fired anyone that sounded like this repeatedly on the intercom, but it's the store manager who is doing it! Hopefully posting here this will attract someone's attention at head office and they'll give him lessons in intercom etiquette and speak to him about his attitude in general...

If you're looking to save a few bucks buying lumber for your deck project from Menards, DON'T DO IT! You'll pay more later when you need to replace it all with quality lumber. I built a set of arbors and handrails last spring for my back deck using Menards lumber, and treated it all using the same stain I use for the rest of my decking. One year later, all of the deck boards used on the tops of the handrails have shrunk and twisted and all need to be replaced. One 4 foot deck board shrunk almost 2 inches. Two of the 4*4 support posts have bowed and cracked and now my arbor is crooked. Many of the 2*2 railing balusters are splitting.

I pay a little more going to my local small town lumberyard, but I've never had any issues with their lumber. Most of the lumber from the original arbors needs to be replaced already one year later, and I'll be getting it from my local lumberyard. I will NEVER purchase lumber from Menards ever again! You get what you pay for.

Three weeks after ordering 17 storm windows they came in the wrong size due to an error the store personel made while ordering. After reordering the windows they came in the wrong size again. The right size was on the window but they did'nt measure the same as the size on the window by as much as 3/4 of an inch. Now after six weeks of waiting and no windows they want to order them again? I don't think so. Menards has not only cost me six weeks time but now they have 34 windows to dispose of. I was offered nothing for their mistakes,

Genral store manager tried to sell me a brute force 3000psi pressure washer that was used, returned, and missing spay nozzels.

in building 278 & 221 spotters/hard horses are smoking in there trucks and building all day every day even the sups. even why thay are training this need 2 stop can you do something about it managers know this and is doing nothing about it this is a state law.(morning shift)

I RECENTLY VISITED OUR LOCAL MENARDS STORE. I WAS TREATED LIKE A BUCKET OF ### AND I WAS PREPARED TO SPEND 5, 000 DOLLARS, PLUS. IT STARTED BY ME JUST WANTING A FEW SIDING SAMPLES TO LOOK AT AND THE PERSON WAITING ON US SAID THAT HE WOULD NEED TO DISCUSS THIS MATTER WITH HIS MANAGER, BECAUSE HE WASN'T SURE. AFTER THE MANAGER WAS FINISHED WITH TENDING TO WHATEVER BUSINESS WAS. HE COULDN'T WALK HIS LAZY ### DOWN TO TALK TO US ABOUT YOUR INQUIRES. INSTEAD HE ROLLED HIS EYES AND GAVE HIS YOUNG PEON AN ANSWER AND SENT HIM DOWN WITH A SORRY WE CAN'T GET SAMPLES!

SO JOHN MENARD HERE'S TO YOU: GO ### YOURSELF, YOU CORPORATE [censored]!

My recent and last trip to our local Menards proved to be a lesson in patience as i don't believe i've ever been as mad in my entire life.This complaint deals with my treatment at their "yard"security check out. Having purchased 100 red edging blocks, and driving to the "yard" and loading them, when i returned to the guard shack Rachel informed me that these were the wrong color..i said" what do you mean"thinking she was kidding, she said these are red/black...I said what ever they'll work o.k...she informed me i'd have to do return on these and get a new invoice. I said" there the same price" she said it messes up the inventory count. Well i guess Rachel had a point there, but my issue was where she wanted me to go was on the other side of the store with a two year old in tow no less.And i must say i didn't enjoy the tone she took with me as she started to order me around like she busted me for grand larceny{ i.e color discernment)so i backed out of line, parked went through the store to get the new invoice.Told the clerk what had happened they gave me a new ticket went back to the yard, got back in line to see Rachel where upon she informed me this ticket wasn't vaild and was ordered again to park .She told me i'd have to go and get this ticket fixed.I told her i wasn't moving and get the manager.After 10 min someone told her it was o. k. to let me out, but i wanted to see the manager and went in and tracked him down on the other side of the store of course ... he nodded and said sorry and that was it.So we (two yr old in tow) walked across the store for the 4th time and 40 min in our sentence for having red/black and not red( and let me say there's not much difference) back to the truck back in the line to see Rachel who true to form counted the bricks for the 2nd time and announced we were FREE TO GO where by now i was more then just a little annoyed and wadded up the invoices and scored 2 points in the guard shack but just showed Rachel "one" for which later i regretted. Menards needs to remember you build business one customer at a time and thats how you lose your market shares to Lowes and Home Depot.

I received my new Big Card a few wks. ago (about 3-20-09) i am building a home and purchase a refrigerator from menards and put the purchase on the new Big Card. They managed to send me the Big Card but not my first bill. I wanted to pay the bill with my draw check from the title co so that i would not be billed finance charges. As i realized my bill hasnt come yet i called the Big Card to ask when my bill was due : customer service rep. said it was do the next day. I said i never got my bill yet. She told me i could pay it over the phone but there would be a $15.oo charge to do so. But if i paid it online it would be free: guess what-it wasnt free i still had to pay the $15.oo. so is this a scam of theirs? my big purchase on their Big card with the int. rate off 22% and late fees if i were to have paid it late. Which i didnt but if i wouldnt have called that day it would have been late. Menard better make good with me on this or I as a contractor will never go through their doors again. also I will do my best on having this situation investigated -Big card scam.

Never again will i walk into a Menards anywhere, they don't speak to you when enter the store. Product they say is in-stock ISN'T. Then they don't even try to get you to order it if you want it. This place is worthless. Home Depot and Lowes you have nothing to worry about. You have a shopper for life.