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1.6 736 Reviews

Menards Complaints Summary

105 Resolved
615 Unresolved
Our verdict: With Menards's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Menards reviews & complaints 736

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9:35 am EDT
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Menards Policy

Bought plants from here was told if they died bring them back and would be replaced after taking care of them for a month they died took them back you guessed it they wouldn't take them back! It's not the money it's their policy and the fact that the little witch at the counter was flipping rude! I work in customer service she would work for me for about 5 minutes! After spending thousands of dollars at this Menard's all I can say is BYE we will be spending our money at LOWE'S and HOME DEPOT they are NICE and oh yes they stand behind their policies! I never complain because I do know what it's like to be behind the counter but when I am giving you MY hard earned money you need to stand behind YOUR policy and treat ME with respect! I will take my money elsewhere thank you!

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8:49 pm EDT
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Menards bait, and switch, or no integrity

I went into the Rhinelander Menards to purchase a dishwasher, and better than a half hour with a seemingly helpful salesman I purchased a top of the line Frigidaire model discounted to $650, a $85 warranty, and plumbing hardware. When picking up behind the store it had to be unwrapped from plastic wrap, and cardboard to fit in the my van. When I stopped before leaving the gate to retrieve paper work I noticed a very large, and unsightly dent in the door that wasn't present in the store. When returning it to the warehouse before leaving the gate I was asked whether I had bent it with the hatch of my van to even a manager that claimed I'd been informed of the dent(huge). I was refunded fully by customer service, while the general store manager basically insisted I was liar. Call it what you want, bait and switch, kids damaging it between the store, and the pickup, and, or a retail establishment basically lacking in integrity.

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6:26 am EDT

Menards tricking people to work

Last nite I, my wife, brother-in-law, sister-in-law visited the kokomo, IN Meynards store and I had a lot of items as did my brother-in-law and we had purchased several downspout extensions (9) and as we were leaving one rolled off from under our cart and we had parked in front of the checkouts just outside the doors and rather than they bringing it to us they put it in an area where they accumulate items and ONLY after I went back in and asked about it did we get it back, they even said they saw it roll off but did not make an effort to get it to us. There were no other people in line behind us.

Also, upon checkout we had purchased several bags of landscape rock and we asked for assistance to load them into our Truck. The young man stood by and as we got the gate down he got on the radio and started talking and then did load one bag, then walked around and began walking off and I asked if he was going to help or stand there. He did grab another bag then started walking off. I was just surprised and to be honest if he was my employee and did that I would have fired him. He did whatever he could to AVOID working. I did walk back in the store and told another person what happened and he said nothing.

To be honest if it was my store I would have fired all three people. I have heard several complaint’s regarding the Kokomo Store regarding lack of help, etc. I really like the variety but if they continue to be run this way, it won’t last long.

Just thought your Company should know that Management at the kokomo store is lacking.

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gomenards
, US
Oct 31, 2012 10:07 pm EDT

Please write or email the General Office. It will be taken Care of... Sorry to hear this. if you want faster results remember names and see the General Manager.

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11:04 am EDT
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Menards rudness of staff

Local staff are extremely rude and with a new mega-store recently opened, they are not knowledgeable of the location of items or prices. Staff need training on how to deal with customers and friendliness. Even Menard stores from surrounding areas agree that the Marshalltown, Ia store has a reputation of rudeness and making the customers feel like idiots. To even file a compaint at the Menards Headquarters in Wisconsin, you can not talk directly to Public Relations Division, you have to fill out a card at the local Menards store and they will (or will not) forward to Headquarters...

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4:53 am EDT
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Menards poor wood quality

WARNING! Do not buy any unstained wood at Menards. Their quality is crap and when you try to return in-stock items, they charge a 25% restock fee. Staining brand new doors today and each one had the same problem - huge spots that only show up when stained, and the store said was my fault. The lousy planing and millwork was one thing, but there is no way to resolve the spot issue. I've stained thousands of feet of raw oak and pine and never saw this problem before. Be very careful dealing with the Crestwood Illinois - they'll rob you with fees and not accept that they did not provide a quality product!

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11:11 am EDT
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Menards customer service

I ordered 400 retaing wall block &400 cap block on Sat Apr 21st (in store) Iordered another 350 retaining wall block on Sun Apr22 (by phone) Promised delivery date by store for Fri Apr27 between 9a-12p. Menards called on Thur Apr 26th at about 12p and said that they ony had 187 pieces to deliver Fri. Asking why, told "I didn't set up the delivery" when "truck is on the way, maybe Sat or next week" I am now out a days pay from work (I took day off) have to pay 6 men - 8 hrs labor - $800.00. The worst part of the whole thing is that I Never even got an apology or offered any compensation! Needless to say I will never shop at the Eden Prarie, MN "Superstore" again. And I can't wait till people at my work ask me if I ever had any problems with Menards.

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ZBK
, US
Jun 04, 2012 10:49 am EDT

Unfortunately, the Eden Prairie store has upgraded in construction but downgraded itself in customer service. Apology or compensation is a new concept to the current staff at the Eden Prairie store. I would like to add the following from my recent experience of buying the bricks:
1) You will see 4-5 staff members chatting in the isle but no one will come to you to check if you need any help.
2) Their inventory in the computer system is totally off. System shows the inventory exists but there isn't. On top of it you will have to face the attitude of the staff who thinks that you are not educated enough to understand them. Still, no apology.
3) Lack of diversity in employees and hence total disrespect towards diversity.

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3:06 pm EDT
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Menards online service

I ordered 4 rolls of wallpaper. I was charged for 4 rolls of wallpaper. A few weeks later, I received 2 rolls of wallpaper with no indication that the rest of the order was being delayed. I emailed twice and received a generic response saying they were checking into it. When I check with order tracker, it says order shipped and delivered. I called my local store for help. They said they couldn't help. I found a phone number for the corporate store but haven't been able to speak to anyone. There is no phone number for the online store. At this point, I am too irritated to continue dealing with them and plan on finally finishing the project without the wallpaper. I'm going to attempt to just return the two rolls and hope that " keeping my fingers crossed" will be an effective strategy since solving the problem by normal methods is not working. This is no way to run a business and i am advising everyone not to use Menard's online service.

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mark zuber
Greenfield, US
Jul 16, 2014 5:13 pm EDT

This is the second time I am weighting to you people, I bought a 22'' 3n1196cc mower from you on [protected] I used it 3 or 4 times . I call and you told me to take it in for repair so I did on 7-7-2014 I called the repair center on [protected] and they said it will be at least another week if not two . My nabors are complaining that my grass has to be cut what the hell am I suppose to do with out a mower this really sucks . You should replace it or give me a stores credit I am going to tell every one I know how you people deal will bad equipment and how you deal with it
also the person I called at the store I bought it was very rude to me

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3:46 am EST
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Menards interior doors

I bought 3 interior solid core doors 2 months ago. A professional trim carpenter who has hung some 500 doors indicated that they were poorly designed. The jam stop does not register with the top stop section and cannot be moved because nothing is underneath it. The doors cannot be sanded or planed because the appearance coating is sprayed or photographed on the particle board. Is has no bevel opposite the hinge side so that when the door opens or closes it is inclined to hit the outside jam. This is a poorly engineered and manufactured product. I have bought many thousands of dollars of materials from Menards over the last few years but by far this was the worst. I strongly recommend against purchasing of any size:

Interior Prehung Flush Door Wheat Oak Finish 30 in. x 80 in.
Wheat Oak Silicone Prefinish
Nominal Size: 30"W x 80"H - LH
Sku: 4112407

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aj handyman service
New Hope, US
Nov 12, 2012 8:09 pm EST

I am a contractor that purchases thousands of dollars of products from Menards every year. I have recently come across the doors that are mentioned in this complaint. I totally agree that they are the worst "pre-finished" doors on the market. There is basically an "oak-look" sticker instead of the typical thin oak veneer on all exposed surfaces of the door, jamb and stop. This presents multiple problems including unrepairable dings and scratches, terrible trimmability and the aforementioned inability to adjust the stops/hinges/etc... I enjoy saving "big money" at Menards as it is typically 10% cheaper than Home Depot and 15% cheaper than lowe's, often times on the exact same manufacturers products. Just, please people, use some common sense. There is a reason why these doors are $70 less than any other pre-finished product. If your contractor suggests them-blame your contractor, if you are choosing products for your own home and are in doubt of the quality, just ask one of the people at the contractor services desk. They will be happy to show you the differences and recommend a higher quality product.

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1:00 pm EST
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Menards poor quality

Menards steel entry doors have a wood edge and cost almost twice as much as a better quality steel edge door that you could purchase from a local building supply company . To add insult to injury, when the door arrived, there was almost a 1/2" between the door edge and the frame strike plate. The door barely latched since the latch barely reached the frame. NEVER BUY A DOOR FROM MENARDS, VERY EXPENSIVE AND VERY POOR QUALITY!

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tmccaven
, US
Jan 25, 2013 12:58 pm EST
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I also have Mastercraft doors throughout my home. When I moved in the original doors were disgraceful, but they were old. After shopping around, Menards had the doors I wanted that would fit with the look I was attempting, at a price that I was happy with. I was able to replace all the doors at the same time while still being within my budget.

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twister2319
, US
Jan 17, 2013 5:06 pm EST

I replaced my front door with a Mastercraft steel door and have no complaints about it. After price shopping Menards beat everybody else and I have received many compliments on the door I picked. I also had a gap at the strike plate when it was installed, but that was corrected with a simple shim that my contractor missed.

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6:43 pm EST
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Menards poor quality products

Menards is not to be trusted. I had a full lite door delivered. I did not inspect the door before the delivery service left. All cardboard except one side had been removed before delivery. When I moved the one piece of cardboard I found that the miter was awful. But my handyman told me these come off the assembly line very fast and this could be expected and that it was fixable. When I told him the frame was raw wood he said that is very unusual - that the frame is usually painted during manufacturing. He picked up the door to take it to his shop for painting. So even though I got a 'decent' price on the door I now have to pay for paint and painting time. Then I got an email from him with a picture showing damage to the door. Inside the frame at one of the hinges the wood is split - not a great place to see damage. He said this to is fixable but I am furiouos that I have paid for a new door and it looks as if this was removed from an old building somewhere instead of being new. I will never, ever buy another thing from Menards! I am furious!

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9:40 pm EDT

Menards overcharge the disabled

Well, we are done shopping at our local Menards in Big Rapids, Michigan. Although we weren't able to buy an HDTV a few weeks ago due to poor service, after further communication with the store manager, he did contact us to say he talked to his staff to ensure our bad experience wouldn't happen again. We accepted the fact that he couldn't find us another HDTV to buy, and planned on finding one elsewhere.

But then we had another bad experience on 07/16/2011 when we went to our local Menards to do some shopping and buy a "Oversized Leather Rocker Recliner" on sale for their "Crazy Days" promotion. Initially, we got help from a young male staff who was very friendly and helpful as we needed it to be delivered to our apartment. He took us to a computer and put in all the information to sell and deliver us the recliner, and said it would be $40.00 for it to be delivered the following day. We said that would be great. He then said he was sorry, but had to get another sales staff to complete the sale because he wasn't authorized to. He then got a very tall, bald man we believe was named Tim to complete our transaction. This other staff first said it couldn't be delivered on the next day because they weren't doing any deliveries that day. He stated that the next day after was the earliest it would be delivered. We agreed that would be okay if it couldn't be today or the next. He then said they could deliver the recliner to our garage. We stated that we lived in an apartment and had no garage. He then said they would deliver it to the street in front of the address. I then explained that my wife and I are disabled, and needed it delivered to our apartment on an upper floor. That was why we needed it delivered, because we couldn't carry it up the flight of stairs to our apartment. He then said it would cost $10.00 more to bring it to our apartment, on top of the $40.00 delivery fee. We live only one mile from Menards.

We then told Tim (store staff) that we didn't agree with having to pay more than $40.00 just to have it delivered to our apartment. I explained that we recently bought a couch from Big Lots and had it delivered by the same guys who said they also delivered for Menards, and that there was no additional charge over $40.00 to put it in our living room. He stated it didn't matter, and that we would have to pay more if we wanted it delivered to our apartment. We said no, we wouldn't pay more, and he let us leave feeling extremely disappointed in Menards. We won't be going back after being treated this way. It's obvious getting more money on a delivery is more important than servicing good disabled customers.

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getoverit23
Effingham, US
Dec 28, 2011 9:50 pm EST
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Just because you are disabled does not mean you should get "special delivery" charges. If others have to pay the extra $10, then so should you! Don't use your disability as a crutch. The guy was following the rules and Menards uses an outside delivery service. The extra $10 (which is a very reasonable price) goes to the person that is delivering the chair, not Menards. Sounds like you want something for nothing, shame on you!

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11:42 pm EDT
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Menards warranty is worthless

Special ordered steel patio doors, first rain the water ran inside. Went thru Menards and turned in a complaint form. Discovered Menards owns Mastercraft also, but they pass the buck to Mastercraft. They offered to send new window glass and seal frame for me to repair it. What a rip-off! Local Menard employees informed me this is a common action from them and advised to buy a better line next time with a real warranty.

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3:28 am EDT
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Menards failure to stock sales item

Company advertised snow blower at a very attractive price (after rebate). 9:00 a.m. on the first of a three-day sale and none are in stock. Staff does not indicate more are on order. Of course, alternative higher priced items are readily available.

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Down South
columbia, US
Oct 15, 2011 4:17 am EDT

If I had to guess Missouri doesn't have to much snow/ So sending a store that doesn't get a lot of snow a tone of units wouldn't be a great business decision. By the sounds of it, they could have sent that area a few more. I have been shopping those sales and you have to get there really early, just like the day after thanksgiving.

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1:44 am EDT
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Menards exchange policy

My husband purchased Zinser Primer from the Menards store on the East side of Appleton. Didn't need it so he was on the West side of Appleton and decided to return it to the Menards store closest to where he was. He went into the store and up to the "customer service" counter with his return along with the receipt and was told they wouldn't take his return because it came from the east side store. It really shouldn't make a difference since they are completely computerized What a bunch of Horse S... We will definitely NOT be shopping there again. This is extremely poor customer service! Nothing like turning customers away! You can go into any Kohl's Department Store in the country and return anything from any other store with or without a receipt. Same policy goes for Home Depot, Coldwater Creek, Lowe's, etc. Menards needs to wake up and smell the coffee obviously they don't care if they lose customers by the droves! My next step is to call Menards Corporate to file a formal complaint!

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joe mamma
Omaha, US
Oct 29, 2012 5:24 am EDT
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No i didn't take it out on the cashier as she was just a kid. It was the manager that was giving me such a hard time. I'm not sure why i had such a problem with this transaction, but i have made a few sense then even had to return a few items with no problem what so ever.

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sammi08
, US
Oct 28, 2012 8:40 pm EDT

As long as what you ordered was not special ordered or wasn't something that the East store only specifically carried (some stores are 'tester stores' for new products not yet in the system for other menards yet) you shouldn't have had a problem returning the item. Also the last comment on here about waiting three months? I'm not sure what thats about because after 3 months you only get store credit...unless you wrote a check. That takes 14 days to process through the system. The entire return policy is located on the back of your receipt and at the service counter. I just hope you all don't take out your anger on the cashiers who are just doing their jobs. They have to follow through with what the policy is or else they could get fired. Just remember that. They aren't "out to get you"..most are just working their way through college or trying to make a living...

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william68057
Omaha, US
Oct 27, 2011 4:58 pm EDT
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well i bought a door frame from them them found out it wouldn't work for the application i wanted i paid with my credit card it was billed money taken out of the account and all that so i take the frame back they tell me i can only get store credit but if i hold on to the frame for 3 months then bring it back then they will credit my money back to my card and that was the manager what a crock of crap that is i will never go there again

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upbaja
Negaunee, US
Oct 02, 2011 4:35 am EDT

I think u shoud haved taken it up with the manager! If it was a non-custom order, they should have returned it, no questions asked! This scenario is hard to believe, frankly!

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6:29 pm EDT
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Menards discrimination

A Menards employee called my 5 year old son a SPIC!
As we have recently purchased a home, my husband and I have spent a lot of time and money at our local home improvements store, Menards.
Recently, I ordered custom window blinds. When I went to pick up the order, they were not ready. Second time, they were not ready. The third time, they indicated they could not verify my order, despite that I had the receipt in my hand. Given their overt mistakes, I asked the man at the service desk to ship the order to me once they got their act together. He then said that they wouldn't ship the order and then said "You and your SPIC son can just get in the car and come back to pick up your order". I was flabbergasted that Menards would allow that type of behavior. I called the manager, but he has yet to return my call. When I googled this, I found all sorts of activity like this for Menards I for one, will not be shopping at this biggotrous organization any longer. Thought others should know...

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Quinton Floyd
Monterey, US
Sep 06, 2011 6:45 pm EDT
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You call them a biggotrous organization based on the actions of one employee. What heppened when you wrote a letter to corporate headquarters? What about the BBB? If you dont make sure it gets reported to the right people, you are just making sure others have the same experience.

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Menards asst. store manager

I was doing an extensive bathroom remodel and needed to buy a bunch of things. I went to Lowes, Home Depot and Menards. I talked to each about specials going on. At Menards, April, the Asst. Store Manager, told me if I got the Big Card, I would get 2% store credit on everything that I buy (issued at the end of the year) and right now if I spent over $299 I could get no interest for six months. My wife and I spent nearly two hours picking out everything (tile, grout, faucets, tub faucet, tp holder, towel bars, hooks, toilet, etc.). It rang up just under $1300.00. The cashier asked if we wanted no interest OR 2%. I told her what April told us. April was called and admitted she said that and then she said, "Sorry". Menards wouldn't bunch. An email to corporate did nothing. We are talking about $27 store credit for what they said which is much, much less than their cost but still nothing!

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jbamanda15
, US
Apr 29, 2012 10:49 pm EDT

I have worked in retail for years. You have no idea what you are talking about. I am guessing you are the one giving poor service. There are some customers that you can't please, but you still grin through your teeth and do whatever you can for them. Not sure where you were trained, I'm guessing the same place as the other people we are complaining about. I always gave exceptional service, which is why I am so picky when I go places. I know the way I should be treated and shouldn't be treated. Things that should be said and things that shouldn't be said in front of a customer.

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2:10 pm EDT
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Menards re-stocking fee

I purchased a product online from Menards (big mistake) and was not told until I had to return the product that it was subject to a 25% re-stocking fee. Attempting to communicate with Menards is a joke. They have no customer service phone number so you have to correspond via email. This would be okay if they would actually respond in a timely fashion. However, it would take several business days (and sometimes over a week) to respond to simple questions. When I asked them to waive the re-stocking fee, they wouldn't even acknowledge my request. Dealing with Menards is the single most frustrating customer service experience I've ever had.

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You're a dumbass
, US
Jul 25, 2013 11:04 am EDT

Try reading the Special Order Contract that you signed first next time. Or better yet, don't order something you don't need. They charge a restocking fee because they are not a warehouse to store all the stupid special order ### that no one else is going to buy.

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2:42 am EDT
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Menards go

Menards, really, MICROMANAGEMENT TO THE EXTREME. Big brother is alright in moderation. As a manger, I spent 45 minutes with a guest (secret shopper) bending over backwards for them helping them with insulation, after spending 8 hours resetting the insulation isle for one of the fun plan-o-grams. After taking care of all questions, making the sale, loading the cart and walking the products to the register for the guest, I was written up for not asking if they wanted any staples...SERIOUSLY! I was written up for so much BS it made my head spin. In all of my military and civilian experience, I have never been reprimanded, until working for Menards. I was showing a CCS team member how to use his MENARDS issued cell phone and spent hours with the stores GM explaining why we were using cell phones at the BM desk, even with no guests present, because someone with nothing better to do at the General Offices than watch the store cameras saw us. MENARDS, get a clue, anyone with any personal accountability and self respect won't work for these circumstances. I was written up for not taking a lunch within 5 hours of punching in because when I went to the desk to punch out for lunch, I was stopped by a guest for help, which I gave. I did my job despite what GO says and I was reprimanded for it, giving good customer service does not jive with corporate policy...WTF?

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freedom from menards
, US
Jun 01, 2014 11:41 am EDT

GoMenards is a liar. Pay and benefits is well, lol. What a joke. You must be a GO making positive comments to deceive us. This place is so micromanaged and break so many labor laws its not funny. They are not an employee friendly workplace and more like a minimum wage Chinese sweatshop. I felt more like a piece of s&*t subhuman slave than a actual working human being with the way they treat employees. They keep you after your time off and seems they want you there every minute the store is open meaning your life is Menards. No work/life balance. Their motto is Menards comes first and everything else gets in the way. This place is good for single people who are workaholics and don't care about their families/friends. I work hard and get the job done but I'm not working 50-55+ hours every week and putting up with outrageous policies/rules from corporate, no thanks. Definitely, the worst job I have ever had. I thank God that he blessed me with a brain to get a college degree and not to work for pathetic places like Menards. I have a better career now as a scientist. You wonder why you guys have such high turnover and can't keep management positions filled because you burn your workers out.

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Sirhc leskehnielk
, US
Apr 20, 2013 2:54 pm EDT

My dad died in 2007 in a car accident. The same time I was suppose to leave for the company "boot camp" manager training. Three days non stop training 6 in the moring till 10 at night. It took everything my manger had to get them to let me stay home and be with my family during that difficult time. The General Office has no compassion for human life. I left the company the following year because of this, after 13 years witht the company.

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ALostDuck
Carpentersville, US
Mar 04, 2013 12:41 pm EST
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Menards Is an Interesting company. I worked there for 5 years and enjoyed the people/customers. I moved up rapidly and did very well however never really understood why they are so heavy handed on their workers. I received more letters of praise for my customer service than anyone else in the store and did very well with sales. In fact my weekend sales for my department were always 26% higher than the projected or payroll required numbers. All of that being said when my dad was told he had stage 4 lymphoma in his entire body I asked to be able to take him for his treatments my GM told me if I didn't use my vacation time or get a written letter from the Dr saying "It Had To Be Me Taking Him" that I would get fired (Even though I had no write ups on my record).
I sent an Email to GO to ask for special consideration since my dad was dying.
All they said was no -

I no longer work for Menards and I honestly can't believe they can be such heartless $$$$suckers after the amount of money I made them. When I left, My customers left as well. I still keep in touch with my contractors and to date I can say that the store I worked at has lost atleast $600, 000 in sales every year. I know this number because as a department manager I could ask the CCS team for their yearly sales.

I dont think Menard's is a company thats worth working for. Even the GO workers dont make alot of money. They will ask for people with a 4 year degree to work for $13 an hour and be insulted if your not willing to move to freakin eaclair for that money...

Seriously if you shop at Menard's make sure its because you can't go somewhere else.

Seams alot like a communist company.

G
G
gomenards
, US
Oct 31, 2012 10:03 pm EDT

That's funny... Because i enjoy working for menards. They pay well and if you do your job right and get off your damn cell phone you never get in trouble.

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Menards poor customer service

I've never had a problem with Menards rabates but I mailed the form for rebate #5365 on 05/16/2011. When a record was not present on rebates site on 06/27/2011 I used the " contact customer service" section of the web site to ask if I could send a second request or they could verify my rebate with the tracking ID assigned to my purchase. I got a prompt response that said to wait 10 days for a definitive response while they researched my case. After no further response, on 07/13/2001 I replied to their acknowledgement requesting a response to my question. Today is 07/23/2011 I still have no response. Seems there really is no customer service for Menards rebates!

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Menards trusting word of manager

on june 29th went to menards to buy stone, ran into a pressure washer out side on sale. manager was there said
hey are you interested, he told us it was new never been used, it was a floor model. we thought well we could use it on some jobs. we ask him are you sure theres nothing wrong with it, he said no it was a display only never been fired up or anything. if you have trouble with it just bring it back and we're take care of you. well heres where it gets good, we tried to use it, locked up tighter than a drum, took it back
they won't take it back the manager said he didn't care if we ever came back to the store or not, gave me a number to this customer complaints and wished me the best more or less. we do have warranty but when wwe took it they said it wasn't covered because thers only 2 reasons it would lock up and thats not covered. and it was costing me additional 65.00 to leave it there for them to even look at it. i'll never shop at menards again even if there the only store around i'll go out of my way. basicly i should have never straid from home depot and lowes. at least they'll work with you because they care about your money. you want good product and they want your business. so bottom line menard screwed me once but they won't get me again and i will tell everyone not to shop there. best business word of mouth, honesty, loyaty, to your customers.

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Menards Customer Reviews Overview

Menards is a popular home improvement store that offers a wide range of products for DIY enthusiasts and professionals alike. The company has received numerous positive reviews from customers who appreciate its vast selection of products, competitive pricing, and excellent customer service.

Many customers have praised Menards for its extensive inventory of building materials, tools, and hardware. They appreciate the convenience of being able to find everything they need for their home improvement projects in one place. Additionally, Menards offers a variety of services, including custom cutting and installation, which customers find helpful.

Another positive aspect of Menards is its competitive pricing. Customers appreciate the store's low prices and frequent sales, which allow them to save money on their home improvement projects. Menards also offers a price match guarantee, which gives customers peace of mind knowing they are getting the best deal possible.

Customer service is another area where Menards excels. Many customers have praised the store's knowledgeable and helpful staff, who are always willing to assist with any questions or concerns. Menards also offers a variety of online resources, including how-to guides and project ideas, which customers find helpful.

Overall, Menards is a highly regarded home improvement store that offers a vast selection of products, competitive pricing, and excellent customer service. Whether you are a DIY enthusiast or a professional contractor, Menards is a great place to find everything you need for your next project.

Menards In-depth Review

Overview: Menards is a leading home improvement retailer in the United States. With a rich history spanning several decades, Menards has established itself as a trusted name in the industry. The company offers a wide range of products to cater to the diverse needs of homeowners and contractors.

Product Range: Menards boasts an extensive product range, covering categories such as building materials, appliances, home decor, tools, and more. Each category is further divided into subcategories, ensuring that customers can easily find what they need. The quality and variety of products available at Menards are commendable, with options to suit every budget and style.

Pricing: Menards adopts a competitive pricing strategy, offering affordable prices for its products. A comparison with competitors' prices reveals that Menards often provides better value for money. Additionally, the company frequently offers discounts, promotions, and loyalty programs, allowing customers to save even more on their purchases.

Customer Service: Menards excels in customer service, with a team that is responsive and helpful. Whether through phone, email, or live chat, customers can easily reach out to the support team for assistance. The availability of multiple communication channels ensures that customers can choose the most convenient option for them.

Website Usability: The Menards website is designed with user-friendliness in mind. The navigation is intuitive, making it easy for customers to browse through different categories and subcategories. The search functionality and filters further enhance the product discovery process. Detailed product information and specifications are readily available, helping customers make informed purchasing decisions.

Shipping and Delivery: Menards offers reliable shipping and delivery options. The company ensures speedy delivery of products, minimizing wait times for customers. The packaging quality is commendable, with products arriving in excellent condition. Customers can trust Menards to handle their orders with care.

Return and Refund Policy: Menards has a customer-friendly return and refund policy. Initiating returns and obtaining refunds is a hassle-free process, ensuring customer satisfaction. While there may be certain conditions and limitations for returns, Menards strives to accommodate customer needs to the best of their ability.

Store Experience: The in-store shopping experience at Menards is top-notch. The store layout is well-organized, making it easy for customers to navigate and find what they need. Knowledgeable staff members are readily available to provide assistance and answer any questions, enhancing the overall shopping experience.

Reputation and Trustworthiness: Menards enjoys a strong reputation in the industry, known for its reliability and trustworthiness. The company has garnered positive customer reviews and ratings, reflecting the satisfaction of its clientele. Customers can trust Menards to deliver on its promises and provide quality products and services.

Sustainability and Social Responsibility: Menards demonstrates a commitment to sustainability practices. The company actively engages in environmental conservation and energy efficiency efforts, contributing to a greener future. Menards also participates in community initiatives and philanthropy, showcasing its dedication to social responsibility.

Pros and Cons: Menards has several advantages, including a wide product range, competitive pricing, excellent customer service, and a user-friendly website. However, some customers may find limitations in the return and refund policy. Overall, Menards' strengths outweigh its weaknesses, making it a reliable choice for home improvement needs.

Conclusion: Menards is a reputable and trustworthy home improvement retailer that offers a wide range of quality products. With competitive pricing, excellent customer service, and a user-friendly website, Menards stands out in the industry. Potential customers can confidently rely on Menards for their home improvement needs, knowing that they will receive top-notch products and services.

Final thoughts: Menards' commitment to sustainability and social responsibility further adds to its appeal. By choosing Menards, customers not only enhance their homes but also contribute to a greener future and support community initiatives. Menards is a reliable partner for all home improvement endeavors.

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Contact Menards customer service

Phone numbers

+1 (800) 880-6318 +1 (800) 871-2800 More phone numbers

Website

www.menards.com

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